| Complaint number |
NTB Type
|
Date of incident |
Location |
Reporting country or region (additional) |
Status |
Actions |
|
NTB-000-954 |
2.8. Lengthy and costly customs clearance procedures |
2020-04-03 |
Zambia: Livingstone |
|
Resolved
2020-05-13 |
View |
|
Complaint:
|
Challenges were experienced at the Livingstone and Chirundu borders of Zambia we have experienced which led to disruptions of Coca-Cola supply chain network. Although their business has been classified as an essential goods provider in all their markets across the SADC region (and therefore hoped to benefit from the provisions put in place to enable the continued free flow of these designated goods) they have experienced challenges. In Zambia they have been impacted by the implementation of a unique control measure, the “Relay System”, which blanketly requires all foreign truckers to hand over their vehicles to local drivers at the border who continue the journey into Zambia. Their main challenge is that some of the cargo only transits through Zambia enroute to other countries and this system has caused extensive delays of transit cargo flow. There is also risk that these measures may lead other SADC countries to follow suit and adopt a similar system. |
|
|
Resolution status note:
|
During the Zambia NMC verification mission to Chirundu on 11-12 June 2020, both Zambia and Zimbabwe border agencies reported that they had agreed that Zimbabwe side creates an official list of clearing agents doing business during the COVID-19 Pandemic was prepared and shared between Zimbabwe and Zambia. NTB was resolved by this temporary measure |
|
|
NTB-000-954 |
2.8. Lengthy and costly customs clearance procedures |
2020-04-03 |
Zambia: Livingstone |
|
Resolved
2020-05-13 |
View |
|
Complaint:
|
Challenges were experienced at the Livingstone and Chirundu borders of Zambia we have experienced which led to disruptions of Coca-Cola supply chain network. Although their business has been classified as an essential goods provider in all their markets across the SADC region (and therefore hoped to benefit from the provisions put in place to enable the continued free flow of these designated goods) they have experienced challenges. In Zambia they have been impacted by the implementation of a unique control measure, the “Relay System”, which blanketly requires all foreign truckers to hand over their vehicles to local drivers at the border who continue the journey into Zambia. Their main challenge is that some of the cargo only transits through Zambia enroute to other countries and this system has caused extensive delays of transit cargo flow. There is also risk that these measures may lead other SADC countries to follow suit and adopt a similar system. |
|
|
Resolution status note:
|
During the Consultative meetings between Zambia NMC and border agencies, it was reported that the issue of relay drivers is not policy by the Zambia Government ad that the confusion might have arisen due top COVID -19 pandemic requirements. Zambia has put in place efficient testing and screening facilities and drivers meeting the COVID- 19 requirements are allowed to proceed to their destinations |
|
|
NTB-000-648 |
5.3. Export taxes
Policy/Regulatory |
2014-12-11 |
Uganda: Uganda Revenue Authority |
Rwanda |
Resolved
2015-11-18 |
View |
|
Complaint:
|
Charge of "export tax" of 0.2 % of raw materials exported from Uganda by Rwanda Premier Tobacco Company Ltd |
|
|
Resolution status note:
|
At the 16th EAC Forum on NTBs, Uganda undertook to study evidence provided by Rwanda and report back to the next meeting of the forum. UGANDA is adhering to EAC preferential treatment. |
|
|
NTB-000-457 |
8.7. Costly Road user charges /fees |
2011-09-14 |
Zimbabwe: Plumtree |
Botswana |
Resolved
2012-04-26 |
View |
|
Complaint:
|
charges for carbon tax and insurance affecting our traveling costs that needs to be removed for easer movement |
|
|
Resolution status note:
|
At the 3rd meeting the Tripartite NTBs Focal Points and NMC Chairs held in Dar -es-Salaam on 19-20 April 2012, Zimbabwe explained that charging carbon tax and insurance are standard procedures in the SADC region. There is no violation of SADC or COMESA regulations. A carbon tax is for the protection of the environment therefore this NTB should be considered resolved.
1. Botswana requested that Zimbabwe provides the available information on the specific fees and or charges specifying whether the charges are per trip or for the whole year.
2. It was agreed that this NTB should be considered resolved once Zimbabwe has provided the requested information. |
|
|
NTB-000-187 |
2.14. Other |
2009-07-27 |
Malawi: Ministry of Transport |
Malawi |
Resolved
2010-11-22 |
View |
|
Complaint:
|
Charges on delayed reporting by truck.Clearance must take place within 24 hours or a fine is issued if the shipment is late. |
|
|
Resolution status note:
|
Malawi reported that this is not an NTB but a legitimate control measure for truck reporting. |
|
|
NTB-000-708 |
8.6. Vehicle standards
Policy/Regulatory |
2016-04-30 |
Kenya: Mombasa sea port |
Uganda |
Resolved
2016-12-07 |
View |
|
Complaint:
|
Charging of a Ks. 30,000 fines for criminal offence (TR361/16) for lorries imported by Uganda from German without Mud Guards. |
|
|
Resolution status note:
|
The 22nd EAC NTBs forum held in December 2016 accepted Kenya report that the charges were not discriminatory therefore not an NTB. |
|
|
NTB-000-510 |
2.3. Issues related to the rules of origin |
2012-03-14 |
Tanzania: Tanzania Revenue Authority |
Kenya |
Resolved
2012-05-15 |
View |
|
Complaint:
|
Cigarettes manufactured in Kenya exported to Tanzania required to have a local 75% tobacco content. |
|
|
Resolution status note:
|
During the EAC Dedicated meeting on Non tariff Barriers held in Mombasa on 14th March 2012, Tanzania reported that the requirement for 75% local content for BAT cigarrets had been abolished and therefore the NTB is resolved. |
|
|
NTB-000-253 |
2.8. Lengthy and costly customs clearance procedures |
2009-09-08 |
Angola: Ondjiva Customs |
Namibia |
Resolved
2011-11-30 |
View |
|
Complaint:
|
Clearance of goods by the Ondjiva customs at the Oshikango/Santa Clara border post is too time consuming (red tape/inefficient bureaucracy). |
|
|
Resolution status note:
|
During the NTBs national workshop held in Angola on 30 November 2011, Angola reported that its Customs service underwent a structural reform and modernisation resulting in the simplification and harmonisation of customs procedures. Clearance of goods takes maximum 48 hours, if documentation is properly submitted. |
|
|
NTB-000-303 |
2.7. International taxes and charges levied on imports and other tariff measures |
2009-09-09 |
South Africa: Department of Trade and Industry |
Madagascar |
Resolved
2010-07-22 |
View |
|
Complaint:
|
Complex tariff and other import tax structure |
|
|
Resolution status note:
|
South Africa reported that both countries are members of SADC hence SADC tariff reduction schedules apply |
|
|
NTB-000-498 |
8.5. Infrastructure (Air, Port, Rail, Road, Border Posts,) |
2012-03-14 |
Kenya: Mombasa sea port |
Rwanda |
Resolved
2014-12-11 |
View |
|
Complaint:
|
Congestion in the Dar-es- Salaam and Mombasa Ports |
|
|
Resolution status note:
|
At the 16th EAC regional forum on non tariff barriers held in Kigali in December 2014, EAC Secretariat reported that the ports of Mombasa and Dar Es Salaam are implementing National single window system to redress delays at the ports. This NTB is therefore resolved |
|
|
NTB-000-895 |
8.8. Issues related to transit |
2019-08-08 |
South Africa: Durban sea Port |
Lesotho |
Resolved
2020-02-25 |
View |
|
Complaint:
|
Container been detention for physical exam for too long now, which will delay our exports. The requested documents were provided long time. |
|
|
Resolution status note:
|
On 25 Februaru 2020, Lesotho Focal Point reported that the complaint had confirmed that the container had been released |
|
|
NTB-000-658 |
8.8. Issues related to transit
Policy/Regulatory |
2014-12-11 |
Kenya: Along corridor |
Rwanda |
Resolved
2015-11-30 |
View |
|
Complaint:
|
Containerized cargo is being subjected to Imposition of 4 weighbridges instead of agreed 2 as agreed by Partner States. |
|
|
Resolution status note:
|
During the 45th SCTIFI Rwanda reported that Weighbridges exceed the designated number of two (2) that trucks should go through both in the Central Corridor (7 weighbridges) and the Northern Corridor (8 to 9 weighbridges);
(a) 5 Weighbridges in Kenya which are located at Dongo Kundu, near the Port of Mombasa Mariakani, Mlolongo, Gigil, Busia mobile weighbridge (if you pass through Busia border) or Webuye (if you pass through Malaba border). At each of these weighbridges, the track is weighed which wastes time.
(b) 3 to 4 weighbridges in Uganda: If passed through Malaba, there is Malaba weighbridge (If passed through Busia border there is no weighbridge), Iganga, Lukaya and Mbarara.
(c) 8 Weighbridges in Tanzania which are located at Kurasini, Vigwaza, Mikese, Dumila, Dodoma, Singida, Kahama, and Nyakahura.
The Republic of Kenya informed the meeting that trucks are weighed once at the Mariakani weighbridge as per the Presidential Directive. However, Kenya took note of the complaint and committed to consult the Ministry of Transport on the 5 Weighbridges and report to the 38th RMC.
The United Republic of Tanzania submitted that transit trucks are weighed at three weighbridges: Vigwaza, Singida and Nyakahura.
It was noted that the challenge is with truck drivers who sometimes do not differentiate between the weighbridges dedicated for transit vehicles and the ones dedicated for domestic vehicles and hence noted the need for weighbridges for international transport to bear clear signage or color to be differentiated from local weighbridges.
Senior Officials noted the need to sensitize the truck drivers and weigh bridge officers on the weighbridges required for the international transfers.
The SCTIFI directed Secretariat to develop a mechanism to differentiate transit truck weighbridges from domestic cargo trucks by putting clear signage or colouring them differently and circulating the information to stakeholders / transporters and report to the 46th Sectoral Council for Trade, Industry, Finance and Investment (EAC / SCTIFI 45 / Directive / 54); |
|
|
NTB-000-215 |
2.4. Import licensing |
2009-07-27 |
Zimbabwe: Ministry of Trade |
Zimbabwe |
Resolved
2010-07-30 |
View |
|
Complaint:
|
Cooking oil can only be exported after obtaining a license from the Ministry of Industry and International trade |
|
|
NTB-000-802 |
2.6. Additional taxes and other charges |
2018-02-28 |
Zimbabwe: Ministry of Industry & Commerce Zimbabwe |
Malawi |
Resolved
2019-10-12 |
View |
|
Complaint:
|
CORI Ltd visited Zimbabwe last year to explore their local market to check if there is potential for their products (cooking oil). CORI Ltd discovered that they could not export cooking oil into Zimbabwe as the government in Zimbabwe has instituted Statutory Instrument (S.I 64) that banned imports of a variety of products (cooking oil is one of them).
Zimbabwe also has 40% (or $0.50/litre) duty on cooking oil imports |
|
|
Resolution status note:
|
During the national workshop to launch the SSMS tool for Zimbabwe and training for NMC, Zimbabwe reported that the consolidated SI 122 removed the requirement for import and export licences on some products including cooking oil. |
|
|
NTB-000-449 |
7.3. Corruption |
2011-06-16 |
EAC |
Rwanda |
Resolved
2016-06-30 |
View |
|
Complaint:
|
Corruption along the Northern and Central Corridors (police roadblocks, weighbridge and border gates. |
|
|
Resolution status note:
|
This NTB is no longer obtaining . |
|
|
NTB-001-005 |
2.2. Arbitrary customs classification |
2021-01-05 |
Zimbabwe: Chirundu |
Zimbabwe |
Resolved
2023-04-06 |
View |
|
Complaint:
|
CROSS BORDER TRADE RELATED
Cross border trade was affected by the lockdown put in place under the COMESA COVID-19 Regulations implemented by Member States because of challenges the pandemic brought. While the COVID-19 Measures are welcome, the lockdown did not have other mechanisms which were put in place to cover the informal sector as majority of them are women who are also bread winners whose small savings and profits are meant for schools and general welfare of the family. As much as traders pay heed to COVID 19 regulations this does not substitute food on the table. Government appreciated movement of goods by trucks as a way of decongesting borders thereby small scale traders being marginalized.
COMESA SIMPLIFIED REGIME is a system done by COMESA Members States to simply trade for small trade players, in this Pandemic lockdown , why don't the Government allow small scale traders to organize themselves through CBTAs and COMESA TRADE INFORMATION OFFICERS to clear their wares in a simplified manner. Traders can send their money by wire transfer or MUKURU then goods are sent to the border and all the clearing formalities are done by the TIDO, the same way clearing agents are doing it. The current arrangement where only agents allowed to do clearances for cross border traders has increased their cost of doing business drastically as the the clearing formalities takes more time 3-4 working days from time when an entry is done where as the STR clearance through TIDO takes hours for a small consignment of $1000.00 STR threshold value and goods are released, goods which are on of eligible products |
|
|
Resolution status note:
|
COMESA Regional workshop for National Focal Points and NMCs held from 3-6 April 2023 in Rwanda made observation that this NTB was reported when there were travel restrictions due to the COVID- 19 pandemic and small-scale cross border traders were unable to clear their goods under the COMESA STR. Currently, there are no travel restrictions hence small-scale cross border traders are now able to clear goods under the COMESA STR.
In view of the above developments, this NTB is therefore resolved. |
|
|
Products:
|
2202: Waters, including mineral waters and aerated waters, containing added sugar or other sweetening matter or flavoured, and other non-alcoholic beverages, not including fruit or vegetable juices of heading 20.09., 3005: Wadding, gauze, bandages and similar articles (for example, dressings, adhesive plasters, poultices), impregnated or coated with pharmaceutical substances or put up in forms or packings for retail sale for medical, surgical, dental or veterinary purposes and 3401: Soap; organic surface-active products and preparations for use as soap, in the form of bars, cakes, moulded pieces or shapes, whether or not containing soap; organic surface-active products and preparations for washing the skin, in the form of liquid or c |
|
|
NTB-000-378 |
7.6. Lack of information on procedures (or changes thereof) |
2010-02-10 |
SADC |
Zimbabwe |
Resolved
2012-06-15 |
View |
|
Complaint:
|
Cross border traders and exporters in general are not aware of the SADC FTA particularly the tariff reduction schedules. |
|
|
Resolution status note:
|
The 10th SADC meeting of the Sub Committtee on Trade Facilitation held on 14-15 June 2012 noted that tariff data is available on the SADC website for the benefit of stakeholders and that Member States have the responsibility to undertake sensitisation in their respective territories to create awareness. |
|
|
NTB-000-413 |
7.9. Inadequate trade related infrastructure |
2010-03-31 |
Zimbabwe: Kariba |
Zimbabwe |
Resolved
2011-07-28 |
View |
|
Complaint:
|
Crossborders buses are not allowed to cross over Kariba Bridge, which in turn will force a number of cross border traders to use Chirundu via Makuti which is expensive to the traders then(can the tonnage limit be reviewed by Zambezi River Authority and the Ministry of transport) |
|
|
Resolution status note:
|
At the 9th meeting of the SADC Sub-committee on trade facilitation, Zimbabwe reported that a eeting between Zimbabwe and Zambezi river Authority had agreed on th elifting of the ban. The ban has been lifted to allow cross border buses and small commercial transport of up to 11tonnes to use the bridge. |
|
|
Products:
|
0302.11: Fresh or chilled trout "Salmo trutta, Oncorhynchus mykiss, Oncorhynchus clarki, Oncorhynchus aguabonita, Oncorhynchus gilae, Oncorhynchus apache and Oncorhynchus chrysogaster" |
|
|
NTB-000-172 |
2.8. Lengthy and costly customs clearance procedures |
2009-07-27 |
Malawi: Dedza |
Malawi |
Resolved
2016-08-24 |
View |
|
Complaint:
|
cumbersome and bureaucratic delays encountered in the processing of documentation and clearing of goods at the border posts. |
|
|
Resolution status note:
|
Malawi reported that she had established trade facilitation tools e.g. Development of OSBPs with Zambia,( Muchinji/Mwami) and Tanzania. Draft agreements have been Mozambique and Malawi were now awaiting Official signing at Ministerial level. Malawi has also developed a one stop Malawi Trade portal with all legal regulations and procedures for all institutions in Malawi that deal with trade in goods. All trade and business related forms and procedures for the respective institutions can be dowloaded from the trade portal. |
|
|
NTB-000-159 |
4.1. Issues related to sanitary and phyto-sanitary measures
A83: Certification requirement |
2009-07-27 |
Tanzania: Ministry of Health |
Tanzania |
Resolved
2011-08-30 |
View |
|
Complaint:
|
Cumbersome certification procedures for certification of milk inputs.Certification officers are based in Dar es Salaam and going to Tunduma for verification is very cumbersome |
|
|
Resolution status note:
|
Tanzania Revenue Authority reported that TRA does random physical verification as part of risk management analysis before clearing mainly on textiles motor vehicles. |
|
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