Non-Tariff Barriers :: Complaints

Resolved complaints

Showing items 101 to 120 of 914

Complaint number	NTB Type Category 1. Government participation in trade & restrictive practices tolerated by governments 1.1. Export subsidies 1.2. Government monopoly in export/import 1.3. State subsidies, procurement, trading, state ownership 1.4. Preference given to domestic bidders/suppliers 1.5. Requirement for counter trade 1.6. Domestic assistance programmes for companies 1.7. Discriminatory or flawed government procurement policies 1.8. Import bans 1.9. Determination of eligibility of an exporting country by the importing country 1.10. Determination of eligibility of an exporting establishment (firm, company) by the importing country 1.11. Occupational safety and health regulation 1.12. Multiplicity and Controls of Foreign exchange market 1.13. "Buy national" policy 1.14. Lack of coordination between government institutions 1.15. Other Category 2. Customs and administrative entry procedures 2.1. Government imposing antidumping duties 2.2. Arbitrary customs classification 2.3. Issues related to the rules of origin 2.4. Import licensing 2.5. Decreed customs surcharges 2.6. Additional taxes and other charges 2.7. International taxes and charges levied on imports and other tariff measures 2.8. Lengthy and costly customs clearance procedures 2.9. Issues related to transit fees 2.10. Inadequate or unreasonable customs procedures and charges 2.11. Lack of control in Customs infrastructure 2.12. Lack of capacity of Customs officers 2.13. Issues related to Pre-Shipment Inspections 2.14. Other Category 3. Technical barriers to trade (TBT) Category 4. Sanitary & phyto-sanitary (SPS) measures Category 5. Specific limitations 5.1. Quantitative restrictions 5.2. Exchange controls 5.3. Export taxes 5.4. Quotas 5.5. Import licensing requirements 5.6. Proportion restrictions of foreign to domestic goods (local content requirement) 5.7. Minimum import price limits 5.8. Embargoes 5.9. Non-automatic licensing 5.10. Prohibitions 5.11. Quantitative safeguard measures 5.12. Export restraint arrangements 5.13. Other quantity control measures 5.14. Restrictive licenses 5.15. Other Category 6. Charges on imports 6.1. Prior import deposits and subsidies 6.2. Administrative fees 6.3. Special supplementary duties 6.4. Import credit discriminations 6.5. Variable levies 6.6. Border taxes 6.7. Other Category 7. Other procedural problems 7.1. Arbitrariness 7.2. Discrimination 7.3. Corruption 7.4. Costly procedures 7.5. Lengthy procedures 7.6. Lack of information on procedures (or changes thereof) 7.7. Complex variety of documentation required 7.8. Consular and Immigration Issues 7.9. Inadequate trade related infrastructure 7.10. Other Category 8. Transport, Clearing and Forwarding 8.1. Government Policy and regulations 8.2. Administrative (Border Operating Hours, delays at border posts, etc.) 8.3. Immigration requirements (Visa, travel permit) 8.4. Transport related corruption 8.5. Infrastructure (Air, Port, Rail, Road, Border Posts,) 8.6. Vehicle standards 8.7. Costly Road user charges /fees 8.8. Issues related to transit Other Policy or Regulatory NTB Not a policy or regulatory NTB Check allUncheck all	Date of incident	Location COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Democratic Republic of the Congo Kenya Rwanda Somalia South Sudan Tanzania Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Reporting country or region (additional) COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Democratic Republic of the Congo Kenya Rwanda Somalia South Sudan Tanzania Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Status	Actions
NTB-000-656	1.4. Preference given to domestic bidders/suppliers Policy/Regulatory	2014-12-11	Tanzania: Ministry of Trade	Kenya	Resolved 2016-04-01	View
Complaint:	Discrimination of Smirnoff of ice brand of East African Breweries (Kenya) Ltd products.
Resolution status note:	At the NTBs Forum held in March/ April 2016, Kenya reported that the discrimination had been lifted.
NTB-000-700	1.4. Preference given to domestic bidders/suppliers Policy/Regulatory	2015-07-24	Kenya: Ministry of EAC, P.O. Box 8846-00200, NAIROBI. Tel: +254 722475368	Uganda	Resolved 2017-10-24	View
Complaint:	Kenya was restricting Cable Corporation (Uganda) Ltd from its tendering processes for the supply of electric cable products
Resolution status note:	Kenya confirmed that the tender contained a rider excluding participation by regional companies and that it was a once off event. Kenya acknowledged the mistake and undertook that it will not happen again therefore the NTB should be considered resolved.
NTB-000-851	1.4. Preference given to domestic bidders/suppliers	2018-08-09	Tanzania: Ministry of Livestock	Kenya	Resolved 2018-11-16	View
Complaint:	Discrimination of beef products by Tanzania where Tanzanians are advised to source beef locally.
Resolution status note:	Tanzania informed the SCTIF meeting that the importer was advised and was given an import permit. The Meeting agreed that this NTB is resolved.
NTB-000-965	1.4. Preference given to domestic bidders/suppliers Policy/Regulatory	2020-06-01	Kenya: Eldoret Storage KPC	Rwanda	Resolved 2022-06-14	View
Complaint:	The issue of Kenya Pipeline Company (KPC) requiring upfront payments or a guarantee cheque for storage of oil and after expiration of the grace period of 21 days they charge 2$ per cube meter (1000 liters) per day as a fine while in Tanzania the grace period goes up to 2months. Also, in order to be able to import products through KPC , a foreign registered company is required to have an agreement with a Kenya based company to bid for them in other to be part on the Open Tender System (OTS).
Resolution status note:	Kenya informed the meeting that the charges are in accordance with the existing KPA regulations. The verification charges are applicable to containers identified for verification upon the customer's request. The customer has a choice to use an independent agent. Hence this is not an NTB and is resolved.
NTB-000-965	1.4. Preference given to domestic bidders/suppliers Policy/Regulatory	2020-06-01	Kenya: Eldoret Storage KPC	Rwanda	Resolved 2022-06-14	View
Complaint:	The issue of Kenya Pipeline Company (KPC) requiring upfront payments or a guarantee cheque for storage of oil and after expiration of the grace period of 21 days they charge 2$ per cube meter (1000 liters) per day as a fine while in Tanzania the grace period goes up to 2months. Also, in order to be able to import products through KPC , a foreign registered company is required to have an agreement with a Kenya based company to bid for them in other to be part on the Open Tender System (OTS).
Resolution status note:	The Republic of Kenya informed the meeting that KPC does not require upfront payment or guarantee cheque for storage of oil. Therefore, the meeting agreed that Kenya sends written communication to the Republic of Rwanda through the EAC Secretariat by 13th May 2022.The meeting was informed that the Republic of Rwanda received the letter on 11th May 2022 through EAC Secretariat.The meeting, therefore, agreed to discuss operationalization modalities during Rwanda and Kenya JPC. The meeting agreed that the NTB was resolved.
NTB-000-969	1.4. Preference given to domestic bidders/suppliers	2020-06-11		Kenya	Resolved 2020-08-10	View
Complaint:	Uganda denial of market Access of essential products of Kenya manufactured and exported handsanitizer by Unilever Kenya. Uganda Drugs Authority through a letter has denied market access handsanitizer manufactured in Kenya by Unilever Kenya and exported into Uganda Unilever making trucks loaded with the products stranded. The products have been issued with certificates of origin.
Resolution status note:	During the RMC meeting held on 10 August 2020, Uganda Focal Point reported that the NTB had been resolved .
NTB-000-982	1.4. Preference given to domestic bidders/suppliers	2020-08-24	Botswana: Ministry of Trade and Industry	Zimbabwe	Resolved 2026-04-15	View
Complaint:	On 24 August 2020, Botswana’s Ministry of Investment, Trade and Industry released a statement that the country would be restricting the importation of baked goods. This will affect products such as pastries, cookies, muffins and other products derived from some form of grain. The statement was supported by S.I 102 of 2020. The Botswana’s Ministry of Investment, Trade and Industry highlighted that the move is meant to protect the domestic producers.
Resolution status note:	Botswana provided the Statutory Instrument for clarity, So the NTB is resolved
NTB-001-085	1.4. Preference given to domestic bidders/suppliers	2022-07-01	Kenya: Customs	Uganda	Resolved 2024-03-09	View
Complaint:	Kenya's restriction of supplies to the Kenyan Electricity Supply Industry (ESI) to only Kenya originating cables and other ESI materials by Kenya (Public Bid Notice )
Resolution status note:	NOT New This complaint was dropped as it it related to trade in services and not trade in goods. Hence it is not an NTB"
NTB-000-764	5.13. Other quantity control measures Policy/Regulatory	2017-05-05	Tanzania: Tanzania Bureau of Standards	Kenya	Resolved 2018-02-09	View
Complaint:	Tanzania does not recognize quality marks issued by Kenya authorities despite the fact that Partner States are implementing harmonized regional standards. Tanzania expects all products imported into that country to meet Tanzania standards.
Resolution status note:	During the Extra Orinally SCTIFI that sat in February, 2018, Tanzania reported that they recognise quality marks on products from other EAC Partner States. Hence this NTB is resolved.
NTB-000-766	5.13. Other quantity control measures Policy/Regulatory	2017-05-05	Tanzania: Tanzania Food and Drugs Authority	Kenya	Resolved 2019-04-27	View
Complaint:	Intellectual property infringement. Tanzania Food and Drugs Authority requires manufactures to disclose recipe or formulae which is an intellectual property so as to approve or register products.
Resolution status note:	During the bilateral Meeting held from 23- 27 April 2019, Tanzania reported that what is required is not the formula but the ingridients/composition contained in the product and it is an international requirement. Tanzania was of the view that the NTB should tabled during the meeting of the Standards committee where food and drugs experts are members. However, the Meeting agreed that this NTB is resolved.
NTB-000-304	2.14. Other	2009-09-09	Democratic Republic of the Congo: Kasumbalesa	Democratic Republic of the Congo	Resolved 2010-12-02	View
Complaint:	Lack of knowledge of regulations by customs officials
Resolution status note:	DRC is participating in the SADC Customs Management project where by the customs officials are now actively involved in regional matters.
NTB-000-187	2.14. Other	2009-07-27	Malawi: Ministry of Transport	Malawi	Resolved 2010-11-22	View
Complaint:	Charges on delayed reporting by truck.Clearance must take place within 24 hours or a fine is issued if the shipment is late.
Resolution status note:	Malawi reported that this is not an NTB but a legitimate control measure for truck reporting.
NTB-000-208	2.14. Other	2009-07-27	Malawi: Malawi Revenue Authority	Zimbabwe	Resolved 2010-11-22	View
Complaint:	Requirement by the Malawian authorities for SGS certification.
Resolution status note:	Malawi reported that the programme phased out in 2006
NTB-000-188	7.10. Other	2009-07-27	Mozambique: Ministry of Transport	Malawi	Resolved 2010-11-22	View
Complaint:	risk of robbery and theft along the way, particularly in Mozambique
Resolution status note:	This complaint is too general and therefore cannot be traced. Malawi reported that they were unable to substatntiate the complaint.
NTB-000-188	7.10. Other	2009-07-27	Mozambique: Ministry of Transport	Malawi	Resolved 2010-11-22	View
Complaint:	risk of robbery and theft along the way, particularly in Mozambique
Resolution status note:	Malawi and Mozambique reported that the complaint is too general and cannot be processed any further. In the absence of additional information, the complaint is therefore considered resolved.
NTB-000-124	2.14. Other	2009-07-26	SADC	South Africa	Resolved 2010-11-22	View
Complaint:	Training of new customs recruits in the region
Resolution status note:	Seychelles reported that training of new recruits is a point of concern for Seychelles. Training especially for customs officers, on R.O.O, clearing process, investigation, inspection, to conduct time release study ect...is in progress.
NTB-000-435	2.14. Other	2010-09-16	EAC	Kenya	Resolved 2014-12-11	View
Complaint:	Lack of implementation of EAC harmonized documents by partner states.
Resolution status note:	At the 16th NTBs forum held in Kigali in December 2014, EAC Secretariat reported that Partner States are now using EAC harmonized documents. This NTB is therefore resolved
NTB-000-436	2.14. Other	2009-04-16	EAC	Kenya	Resolved 2014-12-11	View
Complaint:	There is lack of harmonized procedures manual for the EAC partner states.
Resolution status note:	At the 16th NTBs forum held in Kigali in December 2014, EAC Secretariat reported that the EAC harmonized procedures manual was adopted by the Council in 2012. This NTB is therefore resolved
NTB-000-467	2.14. Other	2011-08-08	Zimbabwe: Kariba	Zimbabwe	Resolved 2011-10-25	View
Complaint:	On the 8/8/2011 a trader came with 45 pairs of slippers that is plastic footwear which qualifies the product to be traded using Comesa certificate of Origin under code 6404 since the onset of the project, the trader was charged duty of $72.00 calculated from total value of $31.10 yet she was only to pay vat & p-tax of $7.76, after discussions with Customs Manager she then paid $14.00 for vat, p-tax,and storage charge of $6.00 for 3days. from this day custom then banned importation of plastic footwear under this code 6404 and this ban is only at Kariba border Post, Zimbabwe, yet on Zambian side they give Comesa Certificate of Origin for the same product ,this is now promoting smuggling of this product along Zambezi River if that person dont want to Chirundu route
Resolution status note:	Zimbabwe Revenue Authority reported that the product Plastic Slippers is classified in tariff 6402.2000 which is not on the COMESA STR Common List of products therefore customs officers could not clear under that instrument. However, following consultations between officials from Zimbabwe and Zambia, products in HS code 6402 will be put up for consideration to be included on the COMESA STR list of products at the next reveiw meeting.
Products:	6404.19: Footwear with outer soles of rubber or plastics and uppers of textile materials (excl. sports footwear, incl. tennis shoes, basketball shoes, gym shoes, training shoes and the like, and toy footwear)
NTB-000-484	7.10. Other	2012-01-03	Zimbabwe: Victoria Falls Weighbridge	South Africa	Resolved 2012-10-03	View
Complaint:	Old and inaccurate weighbridge. The Vic Falls weighj bridge is a manual weighbridge and transporters have endless trouble there with trucks which pass all Zambian electronic weighbridges and are then declared overweight in Vic Falls. The fines also are astronomical. They will not allow a reweigh and when the fine is paid the truck is allowed to proceed without any adjustment or offloading and it then passes all other Zimbabwe weighbridges and RSA weighbridges without any overweight. The weighbridge is old and inaccurate and should not be used for enforcement.
Resolution status note:	On 03 October 2012, FESARTA reported that they had recieved input from the Zimbabwe VID, to the fact that the Victoria Falls weighbridge is reasonably new and calibrated regularly. FESARTA reported that there had been no reports of problems at this weighbridge and therefore FESARTA recommended that this NTB can be removed from the system.

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