Non-Tariff Barriers :: Complaints

Resolved complaints

Showing items 581 to 600 of 930

Complaint number	NTB Type Category 1. Government participation in trade & restrictive practices tolerated by governments 1.1. Export subsidies 1.2. Government monopoly in export/import 1.3. State subsidies, procurement, trading, state ownership 1.4. Preference given to domestic bidders/suppliers 1.5. Requirement for counter trade 1.6. Domestic assistance programmes for companies 1.7. Discriminatory or flawed government procurement policies 1.8. Import bans 1.9. Determination of eligibility of an exporting country by the importing country 1.10. Determination of eligibility of an exporting establishment (firm, company) by the importing country 1.11. Occupational safety and health regulation 1.12. Multiplicity and Controls of Foreign exchange market 1.13. "Buy national" policy 1.14. Lack of coordination between government institutions 1.15. Other Category 2. Customs and administrative entry procedures 2.1. Government imposing antidumping duties 2.2. Arbitrary customs classification 2.3. Issues related to the rules of origin 2.4. Import licensing 2.5. Decreed customs surcharges 2.6. Additional taxes and other charges 2.7. International taxes and charges levied on imports and other tariff measures 2.8. Lengthy and costly customs clearance procedures 2.9. Issues related to transit fees 2.10. Inadequate or unreasonable customs procedures and charges 2.11. Lack of control in Customs infrastructure 2.12. Lack of capacity of Customs officers 2.13. Issues related to Pre-Shipment Inspections 2.14. Other Category 3. Technical barriers to trade (TBT) Category 4. Sanitary & phyto-sanitary (SPS) measures Category 5. Specific limitations 5.1. Quantitative restrictions 5.2. Exchange controls 5.3. Export taxes 5.4. Quotas 5.5. Import licensing requirements 5.6. Proportion restrictions of foreign to domestic goods (local content requirement) 5.7. Minimum import price limits 5.8. Embargoes 5.9. Non-automatic licensing 5.10. Prohibitions 5.11. Quantitative safeguard measures 5.12. Export restraint arrangements 5.13. Other quantity control measures 5.14. Restrictive licenses 5.15. Other Category 6. Charges on imports 6.1. Prior import deposits and subsidies 6.2. Administrative fees 6.3. Special supplementary duties 6.4. Import credit discriminations 6.5. Variable levies 6.6. Border taxes 6.7. Other Category 7. Other procedural problems 7.1. Arbitrariness 7.2. Discrimination 7.3. Corruption 7.4. Costly procedures 7.5. Lengthy procedures 7.6. Lack of information on procedures (or changes thereof) 7.7. Complex variety of documentation required 7.8. Consular and Immigration Issues 7.9. Inadequate trade related infrastructure 7.10. Other Category 8. Transport, Clearing and Forwarding 8.1. Government Policy and regulations 8.2. Administrative (Border Operating Hours, delays at border posts, etc.) 8.3. Immigration requirements (Visa, travel permit) 8.4. Transport related corruption 8.5. Infrastructure (Air, Port, Rail, Road, Border Posts,) 8.6. Vehicle standards 8.7. Costly Road user charges /fees 8.8. Issues related to transit Other Policy or Regulatory NTB Not a policy or regulatory NTB	Date of incident	Location COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Democratic Republic of the Congo Kenya Rwanda Somalia South Sudan Tanzania Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Reporting country or region (additional) COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Democratic Republic of the Congo Kenya Rwanda Somalia South Sudan Tanzania Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Status	Actions
NTB-001-033	1.8. Import bans	2018-08-01	Tanzania: Tanzania Ministry of Livestock Development and Fisheries	Kenya	Resolved 2021-10-14	View
Complaint:	Tanzania denial of Permission for importation of Turkey meat into Tanzania and instead decline approval of permit and ask local distributors to source it locally in Tanzania.
Resolution status note:	Transfer of meat and meat products to Tanzania is allowed, reference is made to the importation permit issued on 24th August, 2021 (Which is attached by the importer). Also, The Animal and Animal products Movement Regulations, GN 489 published on 29th June, 2020 does not prohibit transfer of turkey meat to Tanzania. There is no evidence attached by importer to show that turkey meat from Kenya was denied market in Tanzania. Hence this is not an NTB.
NTB-001-060	1.8. Import bans Policy/Regulatory	2022-02-16		Uganda	Resolved 2022-06-14	View
Complaint:	Prohibition of Sale of alcohol packed in 200ml containers and confiscation of products by CID and Local government Authorities.This is affecting only imported beverages.No Communication has been received on change of regulatory framework governing packaging of alcoholic drinks.
Resolution status note:	On 14 June 2022, EAC Secretariat reported that the SCTIFI meeting was informed that Uganda banned sachet-packed alcohol. RSS informed the meeting that this was not an NTB but a health issue. The meeting therefore agreed that the NTB should be resolved in the TBP
NTB-001-104	1.8. Import bans	2023-03-06	Kenya: Kenya Diary Board	Uganda	Resolved 2023-03-20	View
Complaint:	IMPORT BANS AND DENIAL OF MARKET ACCESS BY KENYA. On 6 Mar 2023,the government of Kenya through the Kenya Diary Board stopped the issuing of import permits for powdered milk as a means of cushioning the surplus production and low producer prices in Kenya. By this, Kenya is breaching EAC customs union protocol and the customs union that makes us a common market as well.This is denying ugandan powdered milk access to the kenyan Market and will negatively impact trade relations between the two countries.
Resolution status note:	The 42nd SCTIF noted that the NTB was resolved.
NTB-001-189	1.8. Import bans	2024-09-17	Malawi: Ministry of Trade & Industry	Kenya	Resolved 2025-03-10	View
Complaint:	Malawi Ministry of Trade & Industry has introduced a new regulation for imports of sweets. Our customer applied for Import Permit 3 times and each time it was rejected. Our customer has tried every possible way however he has not managed. Malawi authorities are not giving the reason in writing. They have informed our customer verbaaly that because of the shortage of forex in Malawi, their superiors have informed them that they are not to issue the Import Permit for sweets. Also, there is a local manufacturer already making sweets so there is no reason to import. This action has raised great concerns, as it contravenes the trade agreements under the Common Market for Eastern and Southern Africa (COMESA), to which both Kenya and Malawi are signatories. We kindly request this issue be addressed promptly.
Resolution status note:	The Ministry of Trade and Industry granted an import licence to Manosalwa Food Industry on 10th March, 2025, for 31500 Cartons of Assorted sweets (Happy Mint, Fruit Drops, Cool Cow and Lollipops). The licence was granted according to the quantity that was applied for.
NTB-001-194	1.8. Import bans	2024-08-13	Kenya: Ministry of Agriculture and Livestock Development, State Department for Agriculture	Uganda	Resolved 2024-11-23	View
Complaint:	On 13th August 2024, the Government of Kenya, through the Ministry of Agriculture and Livestock Development's State Department for Agriculture, imposed a ban on the importation of brown/table sugar into Kenya through an internal communication from the Principal Secretary. This decision was based on the significant improvements in the production of locally manufactured sugar in Kenya as quoted in the letter. The letter though internal nal was brought to our attention.This action is in direct violation of the East African Community (EAC) Customs Union Treaty. Under Article 75 of the Treaty, the EAC establishes a free trade area for goods and services among partner states, while also outlining the application of Common External Tariffs (CET). Furthermore, Articles 76 and 104 of the Common Market Protocols emphasize the free movement of goods, people, labour, services, and capital between partner states, as well as the rights of establishment and residence, without restrictions that may hinder regional integration. The ban, therefore, undermines the principles of regional cooperation and integration enshrined in the EAC Treaty. There is no mention that the ban won't affect member states.
Resolution status note:	During the 45th SCTIFI meeting, the Republic of Kenya reported that the communication was an internal proposal that was not implemented. There is no ban on Sugar transfers from EAC Partner States per the Public Notice of 9 September 2024 issued by the Office of the Cabinet Secretary from the Ministry of Agriculture and Livestock Development.
NTB-001-250	1.8. Import bans	2022-01-06	Tanzania: CPRA	Uganda	Resolved 2025-08-07	View
Complaint:	The Director General Cereals and Mixed Crops Regulatory Authority (CPRA) informed the public that no permits for exporting maize and rice would be issued before the completion of a certain assessment. Traders and stakeholders were advised to wait until the evaluation was completed. The issuance of epermits was to resume after 1 May 2025, and applications submitted before that date would not be processed or approved. On 30th April 2025, an extension was announced. We request that there be non-discriminatory treatment for rice,grain and other crops from Uganda from Uganda during this assessment
Resolution status note:	On 7 August 2025, the Focal for Tanzania reported that this matter was discussed and resolved during the 38 RMC in Nairobi
NTB-000-144	1.8. Import bans	2009-07-27	Zimbabwe: Ministry of Industry & Commerce	South Africa	Resolved 2011-03-04	View
Complaint:	An import ban has been put in place for poultry products
Resolution status note:	Zimbabwe reported that the ban has since been lifted on poultry and its products.
NTB-000-080	1.8. Import bans Policy/Regulatory	2009-07-23	South Africa: Ministry of Trade	Zambia	Resolved 2010-11-22	View
Complaint:	South Africa has banned imports of all meat from Zambia
Resolution status note:	South Africa reported that importation of red meat from Zambia to SA was never allowed because Zambia did not send SA the information she needed to evaluate their animal disease situation, legislation, standards and other requirements. The information was requested in 2006 in the form of a questionnaire by the Department of Agriculture - Directorate Animal Health, Zambia has never responded.
NTB-000-068	1.8. Import bans	2009-07-23	Lesotho: Ministry of Trade	Lesotho	Resolved 2010-11-22	View
Complaint:	Lesotho has banned importation of beer into that country
Resolution status note:	Lesotho reported that there is no ban in importation of beer into Lesotho, so there is no NTB in this respect.
NTB-000-146	1.8. Import bans	2009-07-27	Rwanda: Ministry of Agriculture	Rwanda	Resolved 2010-07-30	View
Complaint:	An import ban on wheat flour has been imposed
Resolution status note:	Rwanda reported that the issue was resolved internally
NTB-000-069	1.8. Import bans	2009-07-23	Lesotho: Ministry of Trade	South Africa	Resolved 2010-11-22	View
Complaint:	Lesotho has put a ban on the importation of wheat
Resolution status note:	Lesotho reported that there is no such ban. Our local milling companies even import their wheat from South Africa.
NTB-000-147	1.8. Import bans Policy/Regulatory	2009-07-27	Namibia: Ministry of Trade	South Africa	Resolved 2010-11-22	View
Complaint:	Namibia imposed an import ban on wheat flour
NTB-000-178	1.8. Import bans	2009-07-27	Malawi: Ministry of Trade	Zimbabwe	Resolved 2010-11-22	View
Complaint:	Ban on imports of fresh meat products from Zimbabwe
Resolution status note:	Malawi reported that there is no ban on meat imports but licensing measures were introduced when there was an outbreak of foot and mouth and bird flu diseases
NTB-000-426	1.8. Import bans	2011-07-01	Zimbabwe: Kariba	Zimbabwe	Resolved 2012-04-26	View
Complaint:	Ban on all Potatoes as Directed by the Ministry of Agriculture
Resolution status note:	At the 3rd meeting the Tripartite NTBs Focal Points and NMC Chairs held in Dar -es-Salaam on 19-20 April 2012, Zimbabwe reported that banning of potatoes was done to protect plants from pests originating across the borders. This is therefore a NTM.
NTB-000-427	1.8. Import bans	2010-10-14	Zimbabwe: Kariba	Zimbabwe	Resolved 2012-04-26	View
Complaint:	RE: Importation of Day old Chicks
Resolution status note:	At the 3rd meeting the Tripartite NTBs Focal Points and NMC Chairs held in Dar -es-Salaam on 19-20 April 2012, Zimbabwe reported that banning of day old chicks was done to protect animals from diseases originating across the borders. This is therefore a NTM.
NTB-000-474	1.8. Import bans	2011-11-22	Tanzania: Mwanza	Rwanda	Resolved 2012-04-26	View
Complaint:	SteelRwa was denied to import scrap metals from Tanzania due to the ban resulting from its scarcity in the region. Tanzania, Kenya and Uganda have banned exports of scrap metals not only to non EAC members but also the ban is applicable to other EAC member states
Resolution status note:	At the 3rd meeting the Tripartite NTBs Focal Points and NMC Chairs held in Dar -es-Salaam on 19-20 April 2012,Tanzania reported that it had ratified the Bamako convention that governs the movement of hazardous wastes with in Africa. Tanzania has neither banned importation nor exportation of scrap metals, but there are procedures to follow when engaging in such business: i) A team of experts has to inspect the scrap metals to ensure that the consignment is safe to and allowed to be exported. ii) The exporter has to obtain an export permit from the MIT. There are scrap metals that are not allowed to be exported from Tanzania. The list is supported by a Legal instrument. (The Exports Control Act Cap. 381, Prohibition of Exports, Amendment of the Schedule) Government Notice No. 204 published on 22/7/2005, Section 16). This applies to all countries not Rwanda specifically. Rwanda is withdrawing this NTB from the matrix due to lack of evidence from complainant.
NTB-000-529	1.8. Import bans	2012-08-08	Burundi: National Police	Rwanda	Resolved 2013-10-16	View
Complaint:	Ban on import of fresh fruits from Burundi to Rwanda
Resolution status note:	On 16 October 2013, Burundi Focal Point reported that, at the 12th EAC Regional Forum on NTBs held on 14th– 17th October, 2013 in Arusha, Tanzania, Rwanda reported that Burundi had lifted the ban. Therefore the NTB was resolved
NTB-000-669	8.3. Immigration requirements (Visa, travel permit) Policy/Regulatory	2014-09-02	Tanzania: Immigration	Kenya	Resolved 2016-06-30	View
Complaint:	Delay of issuance of work permit by United Republic of Tanzania
Resolution status note:	The issue is not about integrating the permits but the 'delays' in issuing the permit. This anomaly can be corrected. Focal points need to get more information on the nature of Delay. At the Tanzania NMC meeting, Immigration reported that the work permits are processed within 14 days maximum if all information is provided.
NTB-000-688	8.3. Immigration requirements (Visa, travel permit)	2016-03-29	South Africa: Beit Bridge	Zimbabwe	Resolved 2016-05-09	View
Complaint:	South Africa Immigration Offices at Beit Bridge gives drivers maximum 14 days on their passports when entering into SA at point of entry. When a driver departs before the 14 days are fully utilized, the next time you want to enter, they tell you to use those remaining days before they can add more days on your passport. This causes drivers to end up running short of days should their trip be longer than the remaining days before the normal 14 days. Zimbabwe transporters are therefore forced to send their drivers back to Beit Bridge without their trucks to get their passports re stamped or they are faced with fines or worse still, they will not be allowed to enter SA again for not exiting on or before the set day when they entered SA initially. This is increasing the cost of doing business. Transporters have lost business during the time drivers are hiking to the border to get passports stamped, the extra night allowances and bus fares and also the down time spent in the process. This problem is a lot worse if loads are short in SA as well. This matter needs urgent attention on the part of Home Affairs in South Africa as the hampering of transporter and driver movements is not in the interests of trade facilitation and inters regional trade in the region.
Resolution status note:	On 09 May 2016, the South African Focal Point provided the current Visa and Immigration requirements that state that: ‘Visas are not required by passport holders of Lesotho, Swaziland, Botswana, Namibia, Zambia and Malawi who are entering the Republic as commercial heavy-duty vehicle drivers provide their visits do not exceed 15 days and on condition that they can produce a letter confirming their employment with a transport company on entry. The same principle applies to Zimbabwean commercial heavy-duty vehicle drivers, except that their sojourn may not exceed 30 days at a time. The afore-mentioned does not apply to commercial heavy-duty vehicle drivers who transport goods for a South African transport company. Such drivers must be in possession of a valid work visa.’ The requirements are uploaded onto the Notifications window of the Online system www.tradebarriers.org as information to stakeholders . This document can be dowloaded by the public .
NTB-000-857	8.3. Immigration requirements (Visa, travel permit)	2018-10-01	Tanzania: Kilambo		Resolved 2023-02-20	View
Complaint:	Tanzania charging of Business Visa of USD 250 to EAC business persons entering URT charged as Certificate of Temporary Assignment (CTA) at all borders
Resolution status note:	The regulations went through the legal draftspersons. They decided to do away with having Regulations as this was not provided for under the CMP. However, some of the provisions that were in the Regulations were included in the revised EAC Schedule on Progressive Liberalization of Services. This includes the provision on the Removal of Barriers to Trade in Services. With this, all barriers under Trade in Services will be progressively removed as per the EAC Schedule. Hence the meeting agreed to resolve this NTB as it has been taken care of in the Schedule.

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