Non-Tariff Barriers :: Complaints

Resolved complaints

Showing items 801 to 820 of 859

Complaint number	NTB Type Category 1. Government participation in trade & restrictive practices tolerated by governments 1.1. Export subsidies 1.2. Government monopoly in export/import 1.3. State subsidies, procurement, trading, state ownership 1.4. Preference given to domestic bidders/suppliers 1.5. Requirement for counter trade 1.6. Domestic assistance programmes for companies 1.7. Discriminatory or flawed government procurement policies 1.8. Import bans 1.9. Determination of eligibility of an exporting country by the importing country 1.10. Determination of eligibility of an exporting establishment (firm, company) by the importing country 1.11. Occupational safety and health regulation 1.12. Multiplicity and Controls of Foreign exchange market 1.13. "Buy national" policy 1.14. Lack of coordination between government institutions 1.15. Other Category 2. Customs and administrative entry procedures 2.1. Government imposing antidumping duties 2.2. Arbitrary customs classification 2.3. Issues related to the rules of origin 2.4. Import licensing 2.5. Decreed customs surcharges 2.6. Additional taxes and other charges 2.7. International taxes and charges levied on imports and other tariff measures 2.8. Lengthy and costly customs clearance procedures 2.9. Issues related to transit fees 2.10. Inadequate or unreasonable customs procedures and charges 2.11. Lack of control in Customs infrastructure 2.12. Lack of capacity of Customs officers 2.13. Issues related to Pre-Shipment Inspections 2.14. Other Category 3. Technical barriers to trade (TBT) Category 4. Sanitary & phyto-sanitary (SPS) measures Category 5. Specific limitations 5.1. Quantitative restrictions 5.2. Exchange controls 5.3. Export taxes 5.4. Quotas 5.5. Import licensing requirements 5.6. Proportion restrictions of foreign to domestic goods (local content requirement) 5.7. Minimum import price limits 5.8. Embargoes 5.9. Non-automatic licensing 5.10. Prohibitions 5.11. Quantitative safeguard measures 5.12. Export restraint arrangements 5.13. Other quantity control measures 5.14. Restrictive licenses 5.15. Other Category 6. Charges on imports 6.1. Prior import deposits and subsidies 6.2. Administrative fees 6.3. Special supplementary duties 6.4. Import credit discriminations 6.5. Variable levies 6.6. Border taxes 6.7. Other Category 7. Other procedural problems 7.1. Arbitrariness 7.2. Discrimination 7.3. Corruption 7.4. Costly procedures 7.5. Lengthy procedures 7.6. Lack of information on procedures (or changes thereof) 7.7. Complex variety of documentation required 7.8. Consular and Immigration Issues 7.9. Inadequate trade related infrastructure 7.10. Other Category 8. Transport, Clearing and Forwarding 8.1. Government Policy and regulations 8.2. Administrative (Border Operating Hours, delays at border posts, etc.) 8.3. Immigration requirements (Visa, travel permit) 8.4. Transport related corruption 8.5. Infrastructure (Air, Port, Rail, Road, Border Posts,) 8.6. Vehicle standards 8.7. Costly Road user charges /fees 8.8. Issues related to transit Other Policy or Regulatory NTB Not a policy or regulatory NTB Check allUncheck all	Date of incident	Location COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Democratic Republic of the Congo Kenya Rwanda Somalia South Sudan Tanzania Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Reporting country or region (additional) COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Democratic Republic of the Congo Kenya Rwanda Somalia South Sudan Tanzania Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Status	Actions
NTB-000-349	6.2. Administrative fees	2010-02-10	South Africa: Ministry of Transport	Mozambique	Resolved 2011-03-09	View
Complaint:	South Africa charges on refrigerated trucks that come to pick bananas from Mozambique are too high
Resolution status note:	South Africa reported that this is no longer existing
NTB-000-258	6.2. Administrative fees Policy/Regulatory	2009-09-08	Namibia: Namibia Agronomic Board	Namibia	Resolved 2010-11-22	View
Complaint:	The Namibian Agronomic Board decided not to register agents for white maize imports anymore. The permit fee is now NAD51.00/permit and the permit is valid for a specific period (one month) only
Resolution status note:	Namibia reported that there is no need for agents for white maize imports. The permit fee of N$ 51.00 covers administrative costs only. Period of validation is one month because all imports are effected in one month. The import of maize and maize products from all 3rd parties is only regulated for the time the local harvest is not taken up by the local milling sector.
NTB-000-464	6.2. Administrative fees Policy/Regulatory	2011-09-12	Zambia: Zambia Revenue Authority	Zimbabwe	Resolved 2012-04-26	View
Complaint:	With effect from 12 September 2011, Zambia Revenue Authority has introduced exorbitant examination fees of K360, 000.00 for 2000 units @ ZMK 180 plus the CED fee of K50, 040.00. The inspection fee and CED are put together and charged as customs clearance fee (asycuda fee) - K410, 040.00 meaning the CED fees have gone up. The total customs clearance fee is now $100 per entry increasing by USD85.00 from USD15.00. The inspection fee does not change relative to the number of units exported/imported. It is a standard fee regardless of the units imported. The units referred to in the Statutory Instrument do not refer to units imported or exported but rather is just a unit of measurement determined by government. The charges, applicable to Imported into the country and those destined for Export out of Zambia, negatively impact on the landed cost of goods and defeat the whole concept of poverty alleviation in Africa. Zambia justifies the objective of the fee as to maintain the inspection equipment e.g. X – rays.
Resolution status note:	At the 3rd meeting the Tripartite NTBs Focal Points and NMC Chairs held in Dar -es-Salaam on 19-20 April 2012,Zambia reported that the examination fee was removed through a statutory instrument therefore the NTB is resolved. Zambia will forward the SI for posting onto the system.
NTB-000-592	6.2. Administrative fees	2013-05-27	Mozambique: Posto Fiscal de Calomue	Malawi	Resolved 2013-09-26	View
Complaint:	administrative charges - transporter was requested to pay 10US$ memorandum of understanding fees
Resolution status note:	However, on 05 June 2013, Mozambique focal point advised that all the vehicles transporting merchandise to Calómue frontier, and others are subject to following payments: 1. On transit, revenue authorities shall cover for one Transit Memo the value of 550, 00 MT. Therefore, Custom Affairs would not collect additional funds. 2. On imports, competent memo is emitted with the stamp that guides the clerk driver to a Tete Customs Affairs, to follow-up the process of customs clearance. The value of 10 000 meticais being paid by the complainant could possibly refer to fees paid to a customs broker. Therefore, Mozambique requested complainant to provide statements specifying who was responsible for this charge, and present the actual payment receipt, or other document that to enable further action on this issue. As at 26 September 2013, complainant had not submitted proof of payment as per request from focal point Mozambique, so that Mozambique could introduce some measures to resolve the particular complaint. This complaint is therefore considered resolved on grounds that the response by Focal Point could have adequately answered the query.
NTB-000-899	6.2. Administrative fees	2017-07-28	Tanzania: TFDA	Kenya	Resolved 2019-08-14	View
Complaint:	TFDA (Tanzania Foods & Drugs Authority) imposes a 1.5% fees on FOB value on all imports (food, drugs & cosmetics). This is badly hurting local and regional trade as well as local manufacturers.
Resolution status note:	The Extra Ordinary SCTIFI of August 2019 noted that since TFDA had been dissolved, there is no more fees paid to TFDA. Hence the NTB was resolved.
NTB-001-216	6.2. Administrative fees	2024-10-06	Kenya: Mombasa sea port	Rwanda	Resolved 2024-11-23	View
Complaint:	Mombasa county charges: At Mombasa Port they charge county fees where they pay 700 KEShs but these fees are never communicated to the truck driver in any way. Consequently, after some months you get a message that you have parking fees arrears with fines for late payment which can reach 7,000 KEShs.
Resolution status note:	The meeting considered the matter and noted that as per the evidence provided, the charges were related to parking fees. The meeting highlighted that it is the obligation of the driver to pay for related parking fees whenever he parks in a chargeable area hence the issue is not as an NTB.
NTB-001-230	6.2. Administrative fees	2024-11-28	Tanzania: Ngara District Council	Rwanda	Resolved 2025-05-30	View
Complaint:	Tanzania charged 100,000Tsh on trucks transporting agricultural products from Kahama and Ngara District to Rwanda, and this is not fair for goods in transit.
Resolution status note:	During the RMC, Tanzania reported that it is a district developmental fee and is charged non-discriminatorily to all traders transferring agricultural produce from the districts and provided evidence for the same. Hence, the NTB is resolved
NTB-001-273	6.2. Administrative fees	2024-10-05	Kenya: Sirari		Resolved 2025-05-30	View
Complaint:	Sodium cyanide convoy of 10trucks delayed due to one truck rects online exit point internal input message reading exit Taveta
Resolution status note:	The meeting noted that the exporter did not pay but suffered 8 Days delay at the OSBP with trucks carrying hazardous goods. This is dangerous to the environment and the community around. However, the issue is operational other than an NTB and should be referred to the Customs Committee for consideration The NTB was referred to SCOC for consideration and resolution The NTB was resolved by the COC: The Sectoral Committee on Customs committed to strengthen inter agency communication and coordination among Partner States Customs authorities to avoid similar incidents in the future.
NTB-000-505	8.2. Administrative (Border Operating Hours, delays at border posts, etc.)	2012-03-14	Kenya: Kenya Revenue Authority	Uganda	Resolved 2013-12-05	View
Complaint:	Requirement by KRA for transporters to have introductory letters from URA on certain products / consignments, e.g. tyres and spirits.
Resolution status note:	On 5 December 2013, Kenya focal point reported that this NTB had been resolved. Kenya Revenue Authority issued a notice to all Transporters , shipping agents, clearing and forwarding agents on the electronic cargo tracking systems as the principal systems for monitoring the movement of cargo under customs territory and all stakeholders were expected to comply by 31st January 2014 . The Vehicles that are fitted with Electronic Cargo Tracking Systems WOULD: 1. Get waiver of TGL fees 2. Be able to carry goods on transfer to other partner states and within Kenya subject to approval 3. Enjoy the priority loading at the all customs areas and 4. Move without customs escort through the Northern corridor. Transporters and shipping lines and agents are now allowed to carry goods along the corridor without challenges previously affecting them.
NTB-000-812	8.2. Administrative (Border Operating Hours, delays at border posts, etc.)	2017-11-17	Tanzania: Tunduma	Rwanda	Resolved 2018-11-16	View
Complaint:	Delays in releasing trucks at Tunduma & Rusumo border post by Tanzania Revenue Authority (TRA) as a result of manual lodging of import documents
Resolution status note:	The NTB was resolved during the meeting of SCTIFI of 16th November,2018
NTB-000-850	8.2. Administrative (Border Operating Hours, delays at border posts, etc.)	2018-09-01	Kenya: Namanga	Tanzania	Resolved 2018-11-16	View
Complaint:	KRA has issued a public notice which introduced Single Custom entry clearance that increases cost of doing business for example to clear 100 trucks using bulk system was costing Kshs 150,600, however, using the current system of single customs entry one truck cost Kshs8,500/-. If you have to clear 100 trucks it will cost Kshs 850,000/-
Resolution status note:	The NTB was discussed in the CoC and agreed that the SCT TWG should analyse the risks of making one bulk declaration and cost implications of multiple declarations. The TWG should work out a mechanism for knocking off cargo. The Secretariat informed the meeting that the TWG on SCT will develop a framework to knock off cargo in the customs clearance system from 11th-15th Dec 2018. The matter is to be resolved by the CoC.
NTB-001-063	8.2. Administrative (Border Operating Hours, delays at border posts, etc.)	2022-03-24	Zambia: Kasumbalesa	Zimbabwe	Resolved 2023-03-06	View
Complaint:	There is slow Clearance by border agencies ( Zambia Customs) causing truck delays. Trucks following a queue 34km long at morning of 24 March 2022 .
Resolution status note:	A Bilateral Ministerial Meeting between the Republic of Zambia and the Democratic Republic of Congo (DRC) was held on 6th March 2023. It was agreed that all border agencies of both countries put in place procedures to allow for 24-hour border operations at Kasumbalesa, Sakania, Mokambo and Kipushi in accordance with internal procedures.Based on the outcome of the Bilateral meeting, the NTB is resolved
NTB-001-248	8.2. Administrative (Border Operating Hours, delays at border posts, etc.)	2024-11-01	Kenya: Diary board	Uganda	Resolved 2025-05-30	View
Complaint:	Delays in issuance of import permits for milk Permits take up to 5 months with no communication
Resolution status note:	The meeting noted that the NTB issue had been resolved. Uganda requested Kenya to fast-track the issuance of milk import permits. Kenya is committed to issuing permits timely manner
NTB-000-088	2.6. Additional taxes and other charges	2009-07-23	South Africa: South African Revenue Services	Namibia	Resolved 2011-06-08	View
Complaint:	South Africa charging an import levy on beer
Resolution status note:	South Africa reported that beer is traded free under SADC and 5%/litre under SACU (Source: Jacobsens tariff book)
NTB-000-084	2.6. Additional taxes and other charges	2009-07-23	South Africa: Ministry of Trade	Namibia	Resolved 2010-11-22	View
Complaint:	South Africa is charging import levy on UHT milk
Resolution status note:	South Africa reported that , according to the tariff book, the applied tariff rate for SACU/SADC countries for this product is zero.
NTB-000-085	2.6. Additional taxes and other charges	2009-07-23	South Africa: Ministry of Trade	Namibia	Resolved 2010-11-22	View
Complaint:	South Africa is charging import levy on imports of pasta
Resolution status note:	South Africa reported that all tariffs applied by SA to SADC countries have been agreed to on the SADC Protocol on Trade, According to the tariff book, this product is traded free under
NTB-000-086	2.6. Additional taxes and other charges	2009-07-23	South Africa: Ministry of Trade	Namibia	Resolved 2010-11-22	View
Complaint:	South Africa applying a levy on imports of sorgum
Resolution status note:	South Africa reported that, according to the tariff book this product is traded free under SADC, for SACU, a tariff of 3% /kg is charged. .This has been discussed by SACU Member Countries, again this complaint does relate to NTBs,
NTB-000-504	2.6. Additional taxes and other charges	2012-03-14	Kenya: Kenya Revenue Authority	Uganda	Resolved 2013-12-05	View
Complaint:	Kenya has introduced Customs warehouse rent that starts after the release of cargo manifest.
Resolution status note:	On 5 December 2013, Kenya focal point reported that this issue was resolved with the signing of Service Level Agreement between the Kenya Ports Authority and the Container Freight Stations. This ensures that there is no double or additional charges
NTB-000-527	2.6. Additional taxes and other charges	2012-08-20	Zambia: Chirundu	Zimbabwe	Resolved 2013-04-12	View
Complaint:	The 16th Zimbabwe/Zambia Joint Commission held in Masvingo from 23-25 August 2012 learnt that Zambia had introduced a law which compels informal traders from outside that country to pay 1 Million Kwacha for a trading permit. The permit is valid for six months. Zimbabwe viewed the Zambia action as against the principles of the COMESA Simplified Trade Regime (STR) and also constituting an NTB.
Resolution status note:	On 25 September 2012, Zambia Focal point reported that the complaint from Zimbabwe with regard to the introduction of the Cross Border Permit valued at ZMK,000,000 as provided for under the new Immigration laws is valid. In a follow up with Zambia Immigration at Kariba Border post on 12 April 2013, it was reported that the ZMK 1 million was reasonable because the permit is a multi-entry and does not restrict traders to number of days per visit during in the six months validity of the permit. Further, the Focal point reported that Zambia was in the process of reviewing the fee downwards. The signing of the statutory instrument by the Hon. Minister of Home Affairs so as to operationalise the same is still being awaited.
NTB-000-570	2.6. Additional taxes and other charges	2013-02-26	Mozambique: Delegação Aduaneira de Namaacha	Eswatini	Resolved 2013-04-10	View
Complaint:	I'm doing the carton business in Mozambique but factory is in Swaziland. Every time I'm going to pass the border my company always pay 100 USD for every truck of goods I only deliver in Maputo they say it is a road fund every week I use at least 8-10 trucks I'm doing this business since 2009 and until now i need to pay that road fund I want to know why I'm paying this Money.
Resolution status note:	At the Tripartite NTBs Online Reporting, Monitoring and Eliminating Mechanism Meeting to Launch the SMS Reporting Tool held from 9-10 April in Lusaka Zambia, Mozambique reported that this is a levy on use of national roads and that this amount ranges from US$75-US$100 per trip. Almost all countries in the region have road tax specially for foreign trucks crossing the border. With this explanation, meeting agreed to resolve the matter.

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