Non-Tariff Barriers :: Complaints

Resolved complaints

Showing items 21 to 40 of 627

Complaint number	NTB Type Category 1. Government participation in trade & restrictive practices tolerated by governments 1.1. Export subsidies 1.2. Government monopoly in export/import 1.3. State subsidies, procurement, trading, state ownership 1.4. Preference given to domestic bidders/suppliers 1.5. Requirement for counter trade 1.6. Domestic assistance programmes for companies 1.7. Discriminatory or flawed government procurement policies 1.8. Import bans 1.9. Determination of eligibility of an exporting country by the importing country 1.10. Determination of eligibility of an exporting establishment (firm, company) by the importing country 1.11. Occupational safety and health regulation 1.12. Multiplicity and Controls of Foreign exchange market 1.13. "Buy national" policy 1.14. Lack of coordination between government institutions 1.15. Other Category 2. Customs and administrative entry procedures 2.1. Government imposing antidumping duties 2.2. Arbitrary customs classification 2.3. Issues related to the rules of origin 2.4. Import licensing 2.5. Decreed customs surcharges 2.6. Additional taxes and other charges 2.7. International taxes and charges levied on imports and other tariff measures 2.8. Lengthy and costly customs clearance procedures 2.9. Issues related to transit fees 2.10. Inadequate or unreasonable customs procedures and charges 2.11. Lack of control in Customs infrastructure 2.12. Lack of capacity of Customs officers 2.13. Issues related to Pre-Shipment Inspections 2.14. Other Category 3. Technical barriers to trade (TBT) Category 4. Sanitary & phyto-sanitary (SPS) measures Category 5. Specific limitations 5.1. Quantitative restrictions 5.2. Exchange controls 5.3. Export taxes 5.4. Quotas 5.5. Import licensing requirements 5.6. Proportion restrictions of foreign to domestic goods (local content requirement) 5.7. Minimum import price limits 5.8. Embargoes 5.9. Non-automatic licensing 5.10. Prohibitions 5.11. Quantitative safeguard measures 5.12. Export restraint arrangements 5.13. Other quantity control measures 5.14. Restrictive licenses 5.15. Other Category 6. Charges on imports 6.1. Prior import deposits and subsidies 6.2. Administrative fees 6.3. Special supplementary duties 6.4. Import credit discriminations 6.5. Variable levies 6.6. Border taxes 6.7. Other Category 7. Other procedural problems 7.1. Arbitrariness 7.2. Discrimination 7.3. Corruption 7.4. Costly procedures 7.5. Lengthy procedures 7.6. Lack of information on procedures (or changes thereof) 7.7. Complex variety of documentation required 7.8. Consular and Immigration Issues 7.9. Inadequate trade related infrastructure 7.10. Other Category 8. Transport, Clearing and Forwarding 8.1. Government Policy and regulations 8.2. Administrative (Border Operating Hours, delays at border posts, etc.) 8.3. Immigration requirements (Visa, travel permit) 8.4. Transport related corruption 8.5. Infrastructure (Air, Port, Rail, Road, Border Posts,) 8.6. Vehicle standards 8.7. Costly Road user charges /fees 8.8. Issues related to transit Other Policy or Regulatory NTB Not a policy or regulatory NTB Check allUncheck all	Date of incident	Location COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Sudan Uganda Zambia Zimbabwe EAC Burundi Kenya Rwanda South Sudan Tanzania Uganda SADC Angola Botswana Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Reporting country or region COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Sudan Uganda Zambia Zimbabwe EAC Burundi Kenya Rwanda South Sudan Tanzania Uganda SADC Angola Botswana Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Status	Actions
NTB-000-859	2.3. Issues related to the rules of origin	2017-05-05	Tanzania: Namanga	Kenya	Resolved 2018-11-16	View
Complaint:	Lack of preferential treatment to Kenyan products especiallly edible oils and lubricants
Resolution status note:	During the bilateral between Kenya and URT in January 2018, It was agreed that TRA will carry out verification on the rules of origin for lubricants, edible oil and cement. The verification will be undertaken by 31st March 2018. Where the certificate of origin is queried, the custom administration should call for a bond as security of the goods until the verification exercise is complete. The Extra Ordinary SCTIFI that sat in February, 2018 directed that the EAC Secretariat coordinates a verification mission on edible oils, cement, lubricants in Kenya by 31st March 2018. URT reported that the verification could not be undertaken due to financial shortcomings. URT committed to undertake the consultation since this matter has financial implications. A verification was undertaken from 18th to 23rd June,2018 and the findings were communicated to all Partner States for implementation. Kenya reported that URT has not complied with the recommendations of the Verification Tanzania reported that she complied with the recommendations of the Verification except for products under Rule 11 (Sepration of materials) of the EAC Rules of Origin. Kenya reported that the NTB for Lubricants & edible oils has been resolved.
NTB-000-858	7.5. Lengthy procedures	2018-09-19		Uganda	Resolved 2019-04-26	View
Complaint:	Denial, Delays and Mis-handling of Uganda beverages especially soft drinks and Bella wines entering Burundi, Tanzania, Kenya and Rwanda markets. Customs Officials usually delay clearing of Uganda soft drinks and Bella wines manufactured in Uganda entering Burundi and Rwanda without any justification thus causing damages and losses.
Resolution status note:	During the 27th NTBs Forum held from26th April - 4th May 2019 Rwanda and Uganda reported that this problem has been resolved
NTB-000-856	2.3. Issues related to the rules of origin	2018-09-18	Tanzania: TRA	Uganda	Resolved 2019-04-30	View
Complaint:	Denial of market access to sunflower oil.
Resolution status note:	During the 27th Regional Monitoring Uganda reported that Tanzania accorded Uganda sunfower originating status therefore this NTB had been resolved.
NTB-000-853	2.3. Issues related to the rules of origin	2017-05-05	Uganda: Busia	Kenya	Resolved 2018-11-16	View
Complaint:	Lack of preferential treatment of paper sacks manufactured in Kenya and transfered to Uganda
Resolution status note:	This NTB was resolved by the Committee on Customs. The Meeting recalled that the matter was considered and resolved that URT grants preferential treatment on paper sacks. The Meeting agreed that paper sacks should be granted preferential market access. The matter was resolved.
NTB-000-852	2.6. Additional taxes and other charges	2018-07-05	Tanzania: Ministry of LiveStock	Kenya	Resolved 2018-11-16	View
Complaint:	Increase of Import and Export fees on animal and animal products by Tanzania. Tanzania has amended the “Animals & Animal Products Movement Control (Amended) Regulations, 2018” that has increased the charges.
Resolution status note:	The CoC guided that:- Refer the imposition of additional levies under the animal diseases (Livestock Markets) Regulations, 2018 by URT under Government Notice 476 of 31st August 2018 to SCTIFI. The Secretariat guided that where national laws impose levies on imports and exports, this should not apply to goods originating within the EAC. URT informed the meeting that such charges exist in other Partner States. The SCTIFI meeting agreedthat this guidance should therefore be applicable to all Partner States. The matter was resolved.
NTB-000-851	1.4. Preference given to domestic bidders/suppliers	2018-08-09	Tanzania: Ministry of Livestock	Kenya	Resolved 2018-11-16	View
Complaint:	Discrimination of beef products by Tanzania where Tanzanians are advised to source beef locally.
Resolution status note:	Tanzania informed the SCTIF meeting that the importer was advised and was given an import permit. The Meeting agreed that this NTB is resolved.
NTB-000-850	8.2. Administrative (Border Operating Hours, delays at border posts, etc.)	2018-09-01	Kenya: Namanga	Tanzania	Resolved 2018-11-16	View
Complaint:	KRA has issued a public notice which introduced Single Custom entry clearance that increases cost of doing business for example to clear 100 trucks using bulk system was costing Kshs 150,600, however, using the current system of single customs entry one truck cost Kshs8,500/-. If you have to clear 100 trucks it will cost Kshs 850,000/-
Resolution status note:	The NTB was discussed in the CoC and agreed that the SCT TWG should analyse the risks of making one bulk declaration and cost implications of multiple declarations. The TWG should work out a mechanism for knocking off cargo. The Secretariat informed the meeting that the TWG on SCT will develop a framework to knock off cargo in the customs clearance system from 11th-15th Dec 2018. The matter is to be resolved by the CoC.
NTB-000-849	1.14. Lack of coordination between government institutions	2018-09-12	Uganda: Kampala	Rwanda	Resolved 2018-11-16	View
Complaint:	Two Trucks on Transit from Rwanda to Mombasa carrying minerals for export are impounded by Uganda Mineral Protection Police Unit.
Resolution status note:	Uganda confirmed to have received evidence of this NTB from Rwanda. The Trucks that were being held had no customs issue as they had fulfilled all transit requirements. The Uganda Mineral Protection Police Unit had held the trucks claiming the transit documents were forged however, customs was consulted and proved that the documents were genuine. The SCTIFI meeting held in November, 2018 was informed that the Ministry of Foreign Affairs – Uganda convened a meeting and resolved that matter. The matter was resolved.
NTB-000-848	1.8. Import bans	2018-08-09	Uganda: Ministry	Kenya	Resolved 2018-11-16	View
Complaint:	Uganda’s limitation on importation of processed meat products from within the region. It also addressed it as a measure to promote local capacity in Uganda to produce such processed meats rather than importing meat and meat products from the Partner States.
Resolution status note:	Uganda informed the meeting that the letter was meant for internal traders who were sourcing for processed meat from outside the EAC and was not meant for traders within the EAC Partner States. So the Meeting agreed that this NTB is resolved.
NTB-000-847	7.5. Lengthy procedures	2018-09-28	Tanzania: Isebania	EAC	Resolved 2018-11-16	View
Complaint:	TRA is requiring escort for wines, spirits, and Palm oil destined to Burundi. This decision was not communicated to Burundi and Importers are expected to pay TZS 1,500,000 for this.
Resolution status note:	TRA reported that escorts have been discontinued. NTB resolved
NTB-000-846	7.5. Lengthy procedures	2018-09-06	Tanzania: Namanga	Kenya	Resolved 2018-11-16	View
Complaint:	Tanzania registers Kenya Trucks carrying transit goods.
Resolution status note:	Tanzania informed the meeting that it is not a new registration but recording them in the system for the purpose of the SCT. This is done annually and is free. URT informed the Meeting that this is declaration and recording of trucks but not registration. The NTB was resolved
NTB-000-845	8.4. Transport related corruption	2018-09-03	Tanzania: Rusumo	Rwanda	Resolved 2018-11-16	View
Complaint:	Tanzania has introduced an escort fee imposed by TRA from Dar Es Salaam to Rusumo.
Resolution status note:	Tanzania reported that this NTB was resolved through administrative procedures.
NTB-000-844	Insurance	2018-09-28	Uganda: Police	Burundi	Resolved 2018-09-28	View
Complaint:	Non-recognition of the COMESA Insurance by Uganda in case of accident.
Resolution status note:	Uganda reported that under the Law, in case of a fatal accident, the drivers are supposed to be taken to court unless you opt to resolve it. The meeting agreed that this NTB has been resolved.
NTB-000-843	2.3. Issues related to the rules of origin	2018-09-12	Kenya:	Tanzania	Resolved 2018-11-16	View
Complaint:	KRA does not give preferential treatment for Azam energy drink exported by bakressa company and has uplifted invoice from USD 3.97 to 5.04 for Azam drink juice products. KRA has uplifted the invoice per carton of Azam drink juice products of Azam Bakhresa Group. KRA restricted 2 trucks that carried 50 tons of Azam Energy Drink to enter Kenya from Tanzania. KRA restricted the trucks until they paid extra tax for each carton from USD 3.97 to USD 5.04. The uplifting of the invoice value happened after the customer had already paid all taxes for KRA by using value of USD 3.97.
Resolution status note:	During the Meeting, URT reported that this NTB was not resolved.
NTB-000-842	2.3. Issues related to the rules of origin	2018-10-01	Uganda: Border	Kenya	Resolved 2018-11-16	View
Complaint:	Steel products transferred to Burundi from Uganda and Kenya. Burundi does not offer preferential tariff treatment to metal products transferred from Uganda and Kenya.
Resolution status note:	The NTB was resolved
NTB-000-841	2.3. Issues related to the rules of origin	2018-09-06	Uganda: Malaba	EAC	Resolved 2018-11-16	View
Complaint:	Uganda does not recognize the calibration certificate issued by Weight and Measures Agency (WMA) for oil tanks from URT
Resolution status note:	Tanzania reported during the 25th EAC Regional Forum on NTBs that it was Resolved
NTB-000-840	2.3. Issues related to the rules of origin	2018-09-06	Tanzania: Namanga	Kenya	Resolved 2018-11-16	View
Complaint:	Tanzania not granting preferential tariff treatment and non-recognition of EAC Certificate of Origin issued by KRA to leaf springs.
Resolution status note:	Kenya reported during the 25th EAC Regional Forum on NTBs that it was Resolved
NTB-000-839	2.3. Issues related to the rules of origin	2018-01-04	Uganda: Busia	Kenya	Resolved 2018-11-16	View
Complaint:	LACK OF PREFERENTIAL TREATMENT ON CONFECTIONERY PRODUCTS FROM KENYA BY UGANDA
Resolution status note:	A verification was done and Uganda implemented the recommendations of the verification mission.
NTB-000-838	2.3. Issues related to the rules of origin	2018-09-20	Uganda: Malaba	Tanzania	Resolved 2018-11-16	View
Complaint:	A to Z Textile Mills Ltd based in Arusha exported textile products to Uganda with EAC Certificate of Origin but URA did not offer the preferential tariff treatment and a 25% import duty was imposed on the products
Resolution status note:	URT informed the meeting that A to Z Textile Mills Ltd is not in the EPZ. Although the company was gazetted for duty remission they did not use it. Tanzania requested to de-gazette the Company from the duty remission scheme. Uganda reported that once the company is de-gazzeted, she will provide the products that qualify preferencial treatment. The meeting declaired the NTB resolved.
NTB-000-837	2.6. Additional taxes and other charges Policy/Regulatory	2018-10-23	Kenya: Mombasa sea port	Uganda	Resolved 2018-11-16	View
Complaint:	Imposition of withholding tax of 20% on demurrage charges by Kenya.
Resolution status note:	NTB was resolved during the SCTIFI

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