Complaint

Complaint number
NTB-001-062  
NTB Type
3. Technical barriers to trade (TBT)  
NTM Code
B31: Labelling requirements 
Complaint
Our Company is experiencing discretional acceptance of labelling of Arenel sweets by Port Health South Africa. We export jelly sweets among other products to the Republic of South Africa and our packaging has a sticker written “Jelly Babies” and does not state the word “Sweets”. The majority of sweets sold in the importing country (RSA) have similar packaging. On the 22nd of March 2022 our truck was stopped by Port Health South Africa at Beitbridge Border Post and the officials demanded that our truck return to Zimbabwe with the full load because the product labelling does not conform to the importing country`s labelling requirements. It seems there is no uniformity in the Port Health officials at Beit Bridge Border Posts are accepting labelling requirements for sweets entering RSA.  
Status note
The SA Port Health Authority committed issued Arenel with a six months exemption ( 13 June - 13 December 2022) to continue with their exports to South Africa of apricots and jelly sweets.  
Progress update note
1. On 12 May 2022 , South Africa reported that they are attending to the matter and will report back as soon as possible.  
Policy or regulatory NTB
No 
Location
South Africa: Beit Bridge (Border post)  
Reporting Country or Region
Zimbabwe  
Country specific trade issue
No  
Date of incident
2022-03-22  
Status
Resolved  
Date of resolution
2022-06-13  
Product Description
Jelly Babies

Computer-assisted translation

 
Total value
R37 750.00  
Date reported
2022-03-23 18:38  
Modified
2022-10-13 08:51  
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