Resolved complaints

Showing items 301 to 320 of 561
Complaint number NTB Type
Category 1. Government participation in trade & restrictive practices tolerated by governments
Category 2. Customs and administrative entry procedures
Category 5. Specific limitations
Category 6. Charges on imports
Category 7. Other procedural problems
Category 8. Transport, Clearing and Forwarding
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Date of incident Location
COMESA
EAC
SADC
Reporting country or region
COMESA
EAC
SADC
Status Actions
NTB-000-342 2.3. Issues related to the rules of origin 2009-12-11 Mozambique: Mozambique Revenue Authority Mozambique Resolved
2010-11-22
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Complaint: Alfandegas and SARs are taking too long to verify origin of imported Rajah Medium curry powder after Alfandegas queried origin in September 2009.The importers have to pay deposits and authorisation to get the pay the deposit takes up to 22 days thereby increasing standing time at Frigo from an average of two days to as high as 22 days for some loads. The delay has costed the importers since Rajah curry risks insect infection while at Frigo.  
Resolution status note: Mozambique reported that the process of verification takes maximum 24hrs on the Mozambique side. However, clearing agents appointed by importers delay in submitting required information hence the delays.  
NTB-000-341 2.3. Issues related to the rules of origin 2009-12-11 Mozambique: Ministry of Health Mozambique Resolved
2010-11-22
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Complaint: Importers of Medicine experience serious clearance delays because pre -inspection certificate is issued on time.  
Resolution status note: Mozambique reported that the obligation of pre- inspection in medicine import is not a NTB, because the medicine are listed as positive range of products whose the import process requires pre-shipment inspection and a permit from the Ministry of Health  
NTB-000-340 2.13. Issues related to Pre-Shipment Inspections 2009-12-10 Mozambique: Mozambique Revenue Authority Mozambique Resolved
2010-11-22
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Complaint: Importers of medicine experience delays in clearance because pre-inspection certificates are not issued on time.  
NTB-000-339 2.13. Issues related to Pre-Shipment Inspections
Policy/Regulatory
2009-12-10 Mozambique: Mozambique Customs Mozambique Resolved
2010-07-28
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Complaint: Importers of medicine experience delays in clearance because pre-inspection certificates are not issued on time.  
NTB-000-334 1.14. Lack of coordination between government institutions 2009-09-09 Swaziland: Ministry of Trade Uganda Resolved
2015-12-21
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Complaint: Permits are issued by diffrent authorities in diffrent cities. Agricultural import permits are issued by NAMBOARD in Manzini.; Dairy products imports are issued by Dairy Board in Manzini. Other miscellaneous goods import permits issued by Ministry of Finance in Mbabane.  
Resolution status note: On 21st December 2015, Uganda Focal point reported that this NTB had been long resolved. Uganda received a letter from Swaziland indicating that the issuance of permits had been streamlined.  
NTB-000-332 2.3. Issues related to the rules of origin 2009-09-09 Swaziland: Customs Swaziland Resolved
2010-07-28
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Complaint: Delays have been experienced in the issuing Certificates of Origin  
Resolution status note: Swaziland reported that Customs Department issues certificates of origin for exports destined to US through AGOA and EU through Euro 1. The Trade Promotion Unit issues certificates for SADC and COMESA. Therefore there is need for clarity on which of these institutions is causing delays.  
NTB-000-330 7.9. Inadequate trade related infrastructure 2009-09-09 Swaziland: Bordergate Swaziland Resolved
2010-11-22
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Complaint: Anti Smuggling, Quality Control & Examination Teams at border posts lack proper equipment such as forklifts, motor vehicles to carry out inspection.  
Resolution status note: Swaziland reported that the procurement of equipment is affected by the lack of financial resources. However, measures are taken to have goods examined at owner’s premises where equipment is available.  
NTB-000-329 2.13. Issues related to Pre-Shipment Inspections 2009-09-09 Swaziland: Customs Swaziland Resolved
2010-07-28
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Complaint: Swaziland borders are seriously understaffed and there is to control smuggling.  
Resolution status note: Swaziland reported that the Swaziland Revenue Authority (SRA) started operating in January 2011 and replaces the Department of Customs and Excise. The organization is therefore fairly new and is still in process of developing appropriate customs clearances procedures which will be uniformly applied at all border posts. This also applies to recruitment and training of staff which is still is ongoing to reach the desired levels which will bring efficiencies in the provision of service at all borders.  
NTB-000-328 2.8. Lengthy and costly customs clearance procedures
Policy/Regulatory
2009-09-09 Swaziland: Revenue Authority Swaziland Resolved
2011-06-06
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Complaint: The customs declaration system linking Swaziland Borders is not automated.  
Resolution status note: Swaziland reported that the Swaziland Revenue Authority (SRA) started operating in January 2011 and replaces the Department of Customs and Excise. The organization is therefore fairly new and is still in process of developing appropriate customs clearances procedures which will be uniformly applied at all border posts. This also applies to recruitment and training of staff which is still is ongoing to reach the desired levels which will bring efficiencies in the provision of service at all borders.  
NTB-000-327 2.8. Lengthy and costly customs clearance procedures 2009-09-09 Swaziland: Bordergate Swaziland Resolved
2010-11-22
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Complaint: There is a lack of proper customs procedures and harmonization at the border posts as well as lack of an automated customs declaration system linking Swaziland Borders.  
Resolution status note: Swaziland reported that ASYCUDA ++ has been rolled out in 60 percent of the border posts. However it is fully operational on exports. Some modules especially those related to deferment on imports have not yet been implemented yet. Capacity constraints and lack of financial resources and telecommunications infrastructure continue to pose a challenge. Nonetheless, the amendment to the Customs and Excise Act seeking to introduce mandatory electronic declaration has gone through the first reading in Parliament. It is believed that the law will facilitate the allocation of resources to the automation programme. The Department has reviewed the Memorandum of Agreement signed with South Africa with an aim to initiate discussions that will lead to ICT interconnectivity.  
NTB-000-326 2.7. International taxes and charges levied on imports and other tariff measures 2009-09-09 Mozambique: Mozambique Revenue Authority Swaziland Resolved
2010-11-22
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Complaint: Mozambique customs charges can be as high as 200% of the value of goods transported

 
Resolution status note: Reporting country could not verify the complaint hence it was deemed resolved until a specific report is made.  
NTB-000-325 7.8. Consular and Immigration Issues 2009-09-09 Mozambique: Ministry of Home Affairs Swaziland Resolved
2010-11-22
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Complaint: Mozambique requires visas for swaziland business people  
NTB-000-323 2.12. Lack of capacity of Customs officers
Policy/Regulatory
2009-09-09 SADC Seychelles Resolved
2011-01-10
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Complaint: Lack of training of new customs recruits  
Resolution status note: The Recs have embarked on capacity building for memberstates under the trade facilitation programme  
NTB-000-322 7.9. Inadequate trade related infrastructure
Policy/Regulatory
2009-09-09 Seychelles: Victoria International Airport Seychelles Resolved
2010-11-22
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Complaint: Inadequate cold room facilities at airports.  
Resolution status note: Seychelles reported that her membership in SADC, signing of the COMESA FTA and Seychelles acceding to the WTO, imports might increase specially for frozen goods. Having adequate cold storage facility at airport and sea port can be considered one future area of development  
NTB-000-321 7.9. Inadequate trade related infrastructure 2009-09-09 SADC Seychelles Resolved
2011-06-03
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Complaint: Innadequate air passenger links between Member states.  
Resolution status note: Seychelles reported that she is in the process of liberalizing trade and expanding trade within COMESA, SADC and IOC in order to facilitate trade within the region and access to food imports  
NTB-000-320 5.7. Minimum import price limits 2009-09-09 Seychelles: Other Seychelles Seychelles Resolved
2010-11-22
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Complaint: There is price control on goods imported inti Seychelles. Prices of imported goods are limited by a maximum 30% mark-up
 
Resolution status note: Seychelles reported that price control has been removed on all non-food items. Seychelles needs to eliminate NTB’s, therefore need to explore alternative ways of controlling price on food items.  
NTB-000-319 6.5. Variable levies 2009-09-09 Seychelles: Other Seychelles Seychelles Resolved
2010-11-22
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Complaint: A levy has been introduced on poultry imports  
Resolution status note: Seychelles reported that the Quotas system on poultry has been abolished. Seychelles has just recently introduced a levy on such imports.  
NTB-000-318 6.5. Variable levies 2009-09-09 Seychelles: Other Seychelles Seychelles Resolved
2010-11-22
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Complaint: A levy has been introduced on pork imports  
Resolution status note: Seychelles reported that the Quotas system on pork has been abolished. Seychelles has just recently introduced a levy on such imports.  
NTB-000-317 3.4. Intergovernmental acceptance of testing methods and standards
A9: SPS measures n.e.s.
2009-09-09 SADC Seychelles Resolved
2011-01-10
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Complaint: The absence of a unified standards system in SADC results in traders having to seek two certificates, one at home and one in the importing country
 
Resolution status note: Botswana reported that there are no Regional Standards in SADC; however SADC is in the process of harmonising the regional standards. Botswana recognizes standards / certificates of other SADC Member States.  
NTB-000-316 2.8. Lengthy and costly customs clearance procedures
Policy/Regulatory
2009-09-09 Seychelles: Port Victoria Swaziland Resolved
2010-11-22
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Complaint: There is a total lack of consistency in the application of customs procedures at all clearing offices in Seychelles

 
Resolution status note: Seychelles proposed to have clearing agents undergo a competency training/exam for them to be well versed with application of customs procedures  
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