Non-Tariff Barriers :: Complaints

Resolved complaints

Showing items 261 to 280 of 883

Complaint number	NTB Type Category 1. Government participation in trade & restrictive practices tolerated by governments 1.1. Export subsidies 1.2. Government monopoly in export/import 1.3. State subsidies, procurement, trading, state ownership 1.4. Preference given to domestic bidders/suppliers 1.5. Requirement for counter trade 1.6. Domestic assistance programmes for companies 1.7. Discriminatory or flawed government procurement policies 1.8. Import bans 1.9. Determination of eligibility of an exporting country by the importing country 1.10. Determination of eligibility of an exporting establishment (firm, company) by the importing country 1.11. Occupational safety and health regulation 1.12. Multiplicity and Controls of Foreign exchange market 1.13. "Buy national" policy 1.14. Lack of coordination between government institutions 1.15. Other Category 2. Customs and administrative entry procedures 2.1. Government imposing antidumping duties 2.2. Arbitrary customs classification 2.3. Issues related to the rules of origin 2.4. Import licensing 2.5. Decreed customs surcharges 2.6. Additional taxes and other charges 2.7. International taxes and charges levied on imports and other tariff measures 2.8. Lengthy and costly customs clearance procedures 2.9. Issues related to transit fees 2.10. Inadequate or unreasonable customs procedures and charges 2.11. Lack of control in Customs infrastructure 2.12. Lack of capacity of Customs officers 2.13. Issues related to Pre-Shipment Inspections 2.14. Other Category 3. Technical barriers to trade (TBT) Category 4. Sanitary & phyto-sanitary (SPS) measures Category 5. Specific limitations 5.1. Quantitative restrictions 5.2. Exchange controls 5.3. Export taxes 5.4. Quotas 5.5. Import licensing requirements 5.6. Proportion restrictions of foreign to domestic goods (local content requirement) 5.7. Minimum import price limits 5.8. Embargoes 5.9. Non-automatic licensing 5.10. Prohibitions 5.11. Quantitative safeguard measures 5.12. Export restraint arrangements 5.13. Other quantity control measures 5.14. Restrictive licenses 5.15. Other Category 6. Charges on imports 6.1. Prior import deposits and subsidies 6.2. Administrative fees 6.3. Special supplementary duties 6.4. Import credit discriminations 6.5. Variable levies 6.6. Border taxes 6.7. Other Category 7. Other procedural problems 7.1. Arbitrariness 7.2. Discrimination 7.3. Corruption 7.4. Costly procedures 7.5. Lengthy procedures 7.6. Lack of information on procedures (or changes thereof) 7.7. Complex variety of documentation required 7.8. Consular and Immigration Issues 7.9. Inadequate trade related infrastructure 7.10. Other Category 8. Transport, Clearing and Forwarding 8.1. Government Policy and regulations 8.2. Administrative (Border Operating Hours, delays at border posts, etc.) 8.3. Immigration requirements (Visa, travel permit) 8.4. Transport related corruption 8.5. Infrastructure (Air, Port, Rail, Road, Border Posts,) 8.6. Vehicle standards 8.7. Costly Road user charges /fees 8.8. Issues related to transit Other Policy or Regulatory NTB Not a policy or regulatory NTB Check allUncheck all	Date of incident	Location COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Democratic Republic of the Congo Kenya Rwanda Somalia South Sudan Tanzania Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Reporting country or region (additional) COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Democratic Republic of the Congo Kenya Rwanda Somalia South Sudan Tanzania Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Status	Actions
NTB-001-179	8.8. Issues related to transit	2024-05-01	Uganda: Government officials	Tanzania	Resolved 2025-05-30	View
Complaint:	Mpondwe Border Government Officials forcefully offload transit cargo for Tanzania traders. In May 2024, Government Officials from the Republic of Uganda intercepted processed salted fish from Tanzania in transit to the Democratic Republic of Congo at the Mpondwe Border and were forced to break the seal of the cargo and sell the fish at the Mpondwe market. This is against Trade Facilitation Laws on how to treat Goods in Transit and led to great loss to Tanzanian traders in terms of capital and market.
Resolution status note:	The Republic of Uganda reported that the NTB was resolved, hence Tanzanian fish can access the DRC market without any interception. NTB RESOLVED
NTB-001-202	8.8. Issues related to transit	2024-09-16	Uganda: Elegu	Tanzania	Resolved 2025-05-30	View
Complaint:	Uganda through the Fisheries Protection Unit intercepted fish from South Sudan at Pakwach Check Point and Elegu One Stop Border Post, breaking seals and inspecting fish which is in transit to DRC, on the grounds that RSS is transferring immature fish that are not accepted in Uganda.
Resolution status note:	The 38th RMC was informed that the NTB was resolved
NTB-001-221	3. Technical barriers to trade (TBT) B8: Conformity assessment related to TBT	2024-10-03	Kenya: Lunga Lunga OSBP	Tanzania	Resolved 2025-05-30	View
Complaint:	Non-recognition of Standards certificate from TBS by KBS for salt transferred by Neelkant Tanzania company into Kenya, charging six thousand Kenya shillings for each shipment. The EAC Partner States are implementing a harmonised standard on salt.
Resolution status note:	During the 38th RMC Kenya informed that the NTB was on lime and not salt as reported. The meeting was also informed that there are two harmonized and gazetted standards on lime, but other Partner States are still using their national standards. Hence if a Partner State is using National Standards, retesting and inspection has to be done The meeting requested TBS to adopt the harmonized standards EAS;73, EAS;1165;2024 or write to EAC Secretariat in case of any specific reasons for not adopting the standard for further consideration by other Partner State Hence the NTB is resolved
NTB-001-223	8.6. Vehicle standards	2024-12-11	Uganda: Mutukula	Tanzania	Resolved 2025-05-30	View
Complaint:	Our company has been engaged in the transportation of Ammonium Nitrate Prill (ANDP) from Tanzania to Uganda using flatbed trailers for several years. Recently, we received notification from the Security Officers at Mutukula stating that the transportation of this product on flat decks is no longer permitted. Instead, we are now required to utilize high-sided, closed-box trailers or containers. We understand that these regulations are in place to ensure safety and compliance; however, this change represents a significant investment for transporters, both in acquiring new equipment and in adjusting transport rates. In light of this, we kindly request that the relevant laws and specifications pertaining to the transportation of this material be made available to the public. Access to this information would greatly assist us in directing our efforts and resources effectively. Thank you for your consideration.
Resolution status note:	This is not an NTB as it is a requirement by Community Law that Partner States need to abide by. The goods being tranfered are classified as hazadous goods that need special handling while being transported.
NTB-000-077	1.6. Domestic assistance programmes for companies Policy/Regulatory	2009-07-23	South Africa: Industrial Development Corporation	South Africa	Resolved 2012-06-15	View
Complaint:	Industrial Development Corporation (IDC) in South Africa grants concessional credit facilities to productive investments
Resolution status note:	The 10th meeting of the SADC Committee on Trade Facilitation held on 14-15 JUne 2012 agreed that the subsidy was permissible under the international trade rules and therefore the NTB should be considered resolved.
NTB-000-108	7.9. Inadequate trade related infrastructure	2009-07-26	Angola: Telecommunications Department	South Africa	Resolved 2011-11-30	View
Complaint:	Angola postal and delivery services are unrelaible
Resolution status note:	During the NTB workshop held in Luanda on 30 November 2011, Angola reported that postal services have been improved significantly in the last few years. DHL, and other services are now available in post offices. The NTB is therefore resolved.
NTB-000-105	2.7. International taxes and charges levied on imports and other tariff measures Policy/Regulatory	2009-07-26	Malawi: Malawi Revenue Authority	South Africa	Resolved 2012-04-26	View
Complaint:	Malawi imposed 20%surcharge on all imports of chicken and eggs.
Resolution status note:	At the 3rd meeting the Tripartite NTBs Focal Points and NMC Chairs, Malawi reported that they are still charging the 20% excise duty as indicated by the complainant. They indicated that this is in their regulation and there are no indications that the situation might change soon. South Africa pointed out that this is a NTB and Malawi should endeavour to remove it. SA also requested Malawi to upload the regulation on the NTB website as a comment to this complaint, and post the relevant regulation on the website under “notifications”. It was therefore resolved that this NTB be transferred to the section for Resolved NTBs of regulatory nature for further consideration since no action can be taken immediately.
NTB-000-116	8.7. Costly Road user charges /fees	2009-07-26	Malawi: Ministry of Transport	South Africa	Resolved 2012-04-26	View
Complaint:	Malawi charges very high road leivies
Resolution status note:	At the 3rd meeting the Tripartite NTBs Focal Points and NMC Chairs,Malawi reported that it was difficult to get further information from the complainant as this was uploaded before the online system allowed complainants to provide their contact details. However, Malawi would consult with the Ministry of Transport to gather all the transport related charges and upload them on the NTB website, for transparency. It was resolved that this NTB could not be processed for now until such time South Africa provides adequate information on the complaint. In the meantime, the NTB would be considered resolved, until the agreed information is made available. South Africa requested that the NTB be transffered to the section for resolved NTBs of policy and regulatory nature since the regulations are in place in Malawi.
NTB-000-104	2.7. International taxes and charges levied on imports and other tariff measures	2009-07-26	Botswana: Ministry of Agriculture	South Africa	Resolved 2011-01-10	View
Complaint:	Botswana imposed 15% levy on wheat imports
Resolution status note:	Botswana advised that she does not impose levy on wheat imports.
NTB-000-115	8.7. Costly Road user charges /fees Policy/Regulatory	2009-07-26	Botswana: Ministry of Transport	South Africa	Resolved 2011-01-10	View
Complaint:	Botswana charges very high road levies.
Resolution status note:	Botswana reported that Botswana charges road levies on entry to Botswana at the border only. Road levies are used for road maintenance in Botswana, and are only paid once at entry point.
NTB-000-135	2.7. International taxes and charges levied on imports and other tariff measures Policy/Regulatory	2009-07-27	Botswana: Ministry of Agriculture	South Africa	Resolved 2012-05-03	View
Complaint:	Botswana imposes ad- hoc import levies on fresh produce
Resolution status note:	Botswana reported that the levies are no longer obtaining
NTB-000-135	2.7. International taxes and charges levied on imports and other tariff measures Policy/Regulatory	2009-07-27	Botswana: Ministry of Agriculture	South Africa	Resolved 2012-05-03	View
Complaint:	Botswana imposes ad- hoc import levies on fresh produce
Resolution status note:	Botswana indicated that she did not charge levies but closed borders whenever local produce was enough to supply local demand. The Ministry of Agriculture has advised that the dates for border closure and opening are set by a committee composed of traders and producers. The Ministry notes that sufficient time is allowed for traders to notify their external suppliers on time. While the study on Agricultural NTBs recommended gradual elimination of some NTBs, it recommended that others could only be eliminated after provision of adequate alternative support systems. This NTB is of regulatory nature and therefore it is resolved that the NTB be transferred to section of 'Resolved NTBs of policy and regulatory nature' for further consideration
NTB-000-136	2.7. International taxes and charges levied on imports and other tariff measures Policy/Regulatory	2009-07-27	Botswana: Ministry of Agriculture	South Africa	Resolved 2012-05-03	View
Complaint:	An import levy of 15% is charged on wheat flour
Resolution status note:	Botswana reporte4d that she does not impose levy on wheat
NTB-000-136	2.7. International taxes and charges levied on imports and other tariff measures Policy/Regulatory	2009-07-27	Botswana: Ministry of Agriculture	South Africa	Resolved 2012-05-03	View
Complaint:	An import levy of 15% is charged on wheat flour
Resolution status note:	Botswana reported that she does not impose levy on wheat imports. Botswana is imposing the 15% levy on wheat flour.The wheat flour Levy was introduced in 2003, through the Control of Goods, Prices and other charges Act Chapter 43 section 8 Subsection 3 which restrict importation on wheat flour, thereby encouraging the protection of industries in Botswana. The ACt is still under review. The 15% levy is intended as protection for millers in Botswana and is also designed to support value addition. Consultations are in progress with relevant Ministry. Botswana indicated that resolution of this complaint is dependent on the results of the review of the “Control of Goods, Prices and Other Charges Act” which has been stalled pending the establishment of a National Body. A study to assess the relevance of the levy on wheat flour is still being planned. This NTB is of regulatory nature and therefore it is resolved that the NTB be transferred to section of 'Resolved NTBs of policy and regulatory nature' for further consideration.
NTB-000-142	5.1. Quantitative restrictions	2009-07-27	Zimbabwe: Ministry of Industry and Commerce	South Africa	Resolved 2011-06-09	View
Complaint:	Zimbabwe imposes restrictions on imports of maize meal
Resolution status note:	Zimbabwe reported that there are no more quotas on importation of mealie-meal .Anyone .i.e individuals or companies can import any quantity as long as all the requirements are met.
NTB-000-142	5.1. Quantitative restrictions	2009-07-27	Zimbabwe: Ministry of Industry and Commerce	South Africa	Resolved 2011-06-09	View
Complaint:	Zimbabwe imposes restrictions on imports of maize meal
Resolution status note:	Zimbabwe reported that there are no more quotas on importation of mealie-meal .Anyone .i.e individuals or companies can import any quantity as long as all the requirements are met.
NTB-000-143	5.1. Quantitative restrictions	2009-07-27	Zimbabwe: Ministry of Industry and Commerce	South Africa	Resolved 2011-03-04	View
Complaint:	Zimbabwe imposes import restrictions on flour
Resolution status note:	Zimbabwe reported that there are no more quotas on importation of flour .Anyone .i.e individuals or companies can import any quantity as long as all the requirements are met.
NTB-000-144	1.8. Import bans	2009-07-27	Zimbabwe: Ministry of Industry & Commerce	South Africa	Resolved 2011-03-04	View
Complaint:	An import ban has been put in place for poultry products
Resolution status note:	Zimbabwe reported that the ban has since been lifted on poultry and its products.
NTB-000-145	2.7. International taxes and charges levied on imports and other tariff measures	2009-07-27	Zimbabwe: Ministry of Agriculture	South Africa	Resolved 2011-06-09	View
Complaint:	A 10% import levy is imposed on all agricultural products.
Resolution status note:	Zimbabwe reported that import levy has been suspended on all basic commodities most of which are agricultural in nature.
NTB-000-099	1.2. Government monopoly in export/import	2009-07-26	Botswana: Ministry of Trade	South Africa	Resolved 2010-11-22	View
Complaint:	Botswana has single marketing channel for maize
Resolution status note:	Botswana reported that she has multi channel maize marketing. Ministry of Agriculture issue import permits to ensure balance between local sourcing and importation.

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