Complaint

Complaint number
NTB-001-331  
NTB Type
3. Technical barriers to trade (TBT)  
NTM Code
B1: Import authorization/licensing related to technical barriers to trade 
Complaint
Alphakrust who trade prawns and squid into Kenya market was charged KSH 6,050.00 per consignment as inspection fee, while the product is certified by Tanzania Bureau of Standard (TBS) and has been marked with notified mark as per EAC product certification regulations. The fee is contrary to the requirements of the EAC SQMT Act.  
Status note
The charges were addressed and the refund process has already been initiated and is currently in progress.  
Progress update note
 
Policy or regulatory NTB
No 
Location
Kenya: Namanga (Border post)  
Reporting Country or Region
Tanzania  
Country specific trade issue
No  
Date of incident
2026-02-07  
Status
Resolved  
Date of resolution
2026-04-03  
Product Description
Prawns and squid


 
Total value
KSh6.00  
Date reported
2026-03-18 13:46  
Modified
2026-04-13 00:43  

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