Non-Tariff Barriers :: Complaints

Resolved complaints

Showing items 261 to 280 of 916

Complaint number	NTB Type Category 1. Government participation in trade & restrictive practices tolerated by governments 1.1. Export subsidies 1.2. Government monopoly in export/import 1.3. State subsidies, procurement, trading, state ownership 1.4. Preference given to domestic bidders/suppliers 1.5. Requirement for counter trade 1.6. Domestic assistance programmes for companies 1.7. Discriminatory or flawed government procurement policies 1.8. Import bans 1.9. Determination of eligibility of an exporting country by the importing country 1.10. Determination of eligibility of an exporting establishment (firm, company) by the importing country 1.11. Occupational safety and health regulation 1.12. Multiplicity and Controls of Foreign exchange market 1.13. "Buy national" policy 1.14. Lack of coordination between government institutions 1.15. Other Category 2. Customs and administrative entry procedures 2.1. Government imposing antidumping duties 2.2. Arbitrary customs classification 2.3. Issues related to the rules of origin 2.4. Import licensing 2.5. Decreed customs surcharges 2.6. Additional taxes and other charges 2.7. International taxes and charges levied on imports and other tariff measures 2.8. Lengthy and costly customs clearance procedures 2.9. Issues related to transit fees 2.10. Inadequate or unreasonable customs procedures and charges 2.11. Lack of control in Customs infrastructure 2.12. Lack of capacity of Customs officers 2.13. Issues related to Pre-Shipment Inspections 2.14. Other Category 3. Technical barriers to trade (TBT) Category 4. Sanitary & phyto-sanitary (SPS) measures Category 5. Specific limitations 5.1. Quantitative restrictions 5.2. Exchange controls 5.3. Export taxes 5.4. Quotas 5.5. Import licensing requirements 5.6. Proportion restrictions of foreign to domestic goods (local content requirement) 5.7. Minimum import price limits 5.8. Embargoes 5.9. Non-automatic licensing 5.10. Prohibitions 5.11. Quantitative safeguard measures 5.12. Export restraint arrangements 5.13. Other quantity control measures 5.14. Restrictive licenses 5.15. Other Category 6. Charges on imports 6.1. Prior import deposits and subsidies 6.2. Administrative fees 6.3. Special supplementary duties 6.4. Import credit discriminations 6.5. Variable levies 6.6. Border taxes 6.7. Other Category 7. Other procedural problems 7.1. Arbitrariness 7.2. Discrimination 7.3. Corruption 7.4. Costly procedures 7.5. Lengthy procedures 7.6. Lack of information on procedures (or changes thereof) 7.7. Complex variety of documentation required 7.8. Consular and Immigration Issues 7.9. Inadequate trade related infrastructure 7.10. Other Category 8. Transport, Clearing and Forwarding 8.1. Government Policy and regulations 8.2. Administrative (Border Operating Hours, delays at border posts, etc.) 8.3. Immigration requirements (Visa, travel permit) 8.4. Transport related corruption 8.5. Infrastructure (Air, Port, Rail, Road, Border Posts,) 8.6. Vehicle standards 8.7. Costly Road user charges /fees 8.8. Issues related to transit Other Policy or Regulatory NTB Not a policy or regulatory NTB Check allUncheck all	Date of incident	Location COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Democratic Republic of the Congo Kenya Rwanda Somalia South Sudan Tanzania Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Reporting country or region (additional) COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Democratic Republic of the Congo Kenya Rwanda Somalia South Sudan Tanzania Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Status	Actions
NTB-000-082	5.7. Minimum import price limits Policy/Regulatory	2009-07-23	Lesotho: Ministry of Trade	Lesotho	Resolved 2010-11-22	View
Complaint:	Lesotho regulates prices by fixing a floor price for beans and peas.
Resolution status note:	Lesotho reported that she does not regulate prices for any product; however our marketing department sometimes makes some price recommendations based on the market price for legumes. At times when these food stuffs have been subsidized due to lack of food supplies as a result of drought, prices are being regulated (only on subsidized programmes).
NTB-000-133	5.7. Minimum import price limits Policy/Regulatory	2009-07-27	Lesotho: Ministry of Trade	South Africa	Resolved 2010-11-22	View
Complaint:	Lesotho regulates prices for dry beans
Resolution status note:	Lesotho reported that she does not regulate prices for any product; however our marketing department sometimes makes some price recommendations based on the market price for legumes. At times when these food stuffs have been subsidized due to lack of food supplies as a result of drought, prices are being regulated (only on subsidized programmes).
NTB-000-134	5.7. Minimum import price limits Policy/Regulatory	2009-07-27	Lesotho: Ministry of Trade	South Africa	Resolved 2010-11-22	View
Complaint:	Lesotho regulates prices by fixing a floor price for peas
Resolution status note:	Lesotho reported that she does not regulate prices for any product; however our marketing department sometimes makes some price recommendations based on the market price for legumes. At times when these food stuffs have been subsidized due to lack of food supplies as a result of drought, prices are being regulated (only on subsidized programmes).
NTB-001-150	1.9. Determination of eligibility of an exporting country by the importing country	2023-11-12	Lesotho: DURBAN PORT	South Africa	Resolved 2024-05-31	View
Complaint:	THERE IS QUERIES IN REGARDS TO THE FABRIC AND BEING INSPOECTED, BUT NO RESULT HAS BEEN OUT FROM SARS SINCE A LONG TIME
Resolution status note:	Lesotho Focal Point reported that the NTB had been resolved successfully
NTB-001-226	1.1. Export subsidies	2024-11-20	Lesotho: Maseru Bridge	Lesotho	Resolved 2026-04-15	View
Complaint:	Samples being sent by road-freight to South Africa for testing at an accredited laboratory were refused passage. Company was informed that the only way to send the samples for testing was to send via air. The challenges are that bulk orders do not fit on an Airlink flight and therefore would require a specific mode of chartered transport .This increases costs significantly and could potentially be the cause that orders are cancelled
Resolution status note:	The SADC NTBs held in Johannesburg South Africa resolved this NTB referencing (General regulations made in terms of the medicines and related substances act of 1965(Act No:101 of 1965)- Amendment published on the 1st August 2025). The amended legislation designate Maseru border post as Land Border Posts for import of any medicine or scheduled substance into the Republic of South Africa provided that the Authority is notified of and approves the intended importation. The email has been sent to BMA requesting for confirmation of the enforcement of the amended legislation by 15 April 2026. The amended legislation is attached for ease of reference.
NTB-000-047	2.3. Issues related to the rules of origin	2007-05-29	Madagascar: Ministry of Trade	Eswatini	Resolved 2009-02-03	View
Complaint:	Swaziland complained that the Government of Madagascar were not exempting import duties on Swaziland original goods (Madagascar Customs said Swaziland is not part of COMESA any more as of 1st February, 2007)
NTB-000-299	5.12. Export restraint arrangements Policy/Regulatory	2009-09-09	Madagascar: Ministry of Trade	Madagascar	Resolved 2011-03-11	View
Complaint:	Government imposes export constraints on the exportation of wood
Resolution status note:	This is a measure to safeguard the environment. The elimination of non-tariff barriers will be done gradually.
NTB-000-300	5.12. Export restraint arrangements Policy/Regulatory	2009-09-09	Madagascar: Ministry of Trade	Madagascar	Resolved 2010-07-26	View
Complaint:	Government imposes export constraints on the exportation of wood
NTB-000-301	5.3. Export taxes Policy/Regulatory	2009-09-09	Madagascar: Department of Customs	Madagascar	Resolved 2010-07-26	View
Complaint:	Royalty levy of 1,5% is charged exports of transformed wood
Resolution status note:	This is a measure to safeguard the environment. The elimination of non-tariff barriers will be done gradually.
NTB-000-055	2.3. Issues related to the rules of origin	2009-02-09	Madagascar: Customs Department	Mauritius	Resolved 2010-11-29	View
Complaint:	Mauritius reported that Madagascar has doubt on the originating status of sopa exported by Maniprove Company of Mauritius to Sarvonnerie Tropicale Company in Madagascar
Resolution status note:	Madagascar reported that elimination of this NTB is being done progressively
Products:	3401.20: Soap in the form of flakes, granules, powder, paste or in aqueous solution
NTB-000-434	2.3. Issues related to the rules of origin	2010-04-15	Madagascar: Customs	Mauritius	Resolved 2015-12-16	View
Complaint:	Madagascar does not confer originating status to Citron Plus soap manufactured by Mauritius and exported to Madagascar
Resolution status note:	The two parties agreed that the issue does not constitute an NTB because the soap exported by Mauritius to Madagascar enters duty free therefore its not a NTB. This matter is therefore resolved . Madagascar requested the Secretariat to organise . Mauritius confirmed that Exports are no longer subjects to verification on RoO.
Products:	3401.11: Soap and organic surface-active products and preparations, in the form of bars, cakes, moulded pieces or shapes, and paper, wadding, felt and nonwovens, impregnated, coated or covered with soap or detergent, for toilet use, incl. medicated products
NTB-000-434	2.3. Issues related to the rules of origin	2010-04-15	Madagascar: Customs	Mauritius	Resolved 2015-12-16	View
Complaint:	Madagascar does not confer originating status to Citron Plus soap manufactured by Mauritius and exported to Madagascar
Resolution status note:	During the COMESA NTBs Focal Points meeting held in August 2016, Madagascar and Mauritius informed the meeting that this NTB had been resolved in line with the decision of the 28th COMESA Council of Ministers
Products:	3401.11: Soap and organic surface-active products and preparations, in the form of bars, cakes, moulded pieces or shapes, and paper, wadding, felt and nonwovens, impregnated, coated or covered with soap or detergent, for toilet use, incl. medicated products
NTB-000-434	2.3. Issues related to the rules of origin	2010-04-15	Madagascar: Customs	Mauritius	Resolved 2015-12-16	View
Complaint:	Madagascar does not confer originating status to Citron Plus soap manufactured by Mauritius and exported to Madagascar
Resolution status note:	During the 27th COMESA TC Committee in August 2011, the COMESA Secretariat was directed to liaise with Madagascar to implement the Council decision taken at its 29th Meeting in Lusaka to provide justification for refusing the COMESA Certificate. Currently, Mopirove is exporting without difficulty . However an official decision is yet to be communicated to mauritius to avoid the risk that Madagascar Customs can refuse the COMESA Certificate of Origin from Mauritius
Products:	3401.11: Soap and organic surface-active products and preparations, in the form of bars, cakes, moulded pieces or shapes, and paper, wadding, felt and nonwovens, impregnated, coated or covered with soap or detergent, for toilet use, incl. medicated products
NTB-001-027	2.2. Arbitrary customs classification	2021-07-26	Madagascar: Toamasina Port Ã gestion autonome ( sea port)		Resolved 2021-10-04	View
Complaint:	Dear All, Shipment of 3 Shipment Ex port-Louis - Toamasina B/L 912715161 (3 isotanks) et 912706516 (2 isotanks) ETD Port-Louis 21/7/2021 ETA Toamasina 26/7/2021 B/L 912756116 31/07/2021 ETD 31/07/2021 ETA Toamasina 05/08/2021 For B/L 912715161 et 912706516- After all the proper import procedures were made. Goods were delivered to our client premises. Customs requested for another product testing and a minutes was signed between customs and my client (Sama) FYI, kindly note that for all product of this kind a product sample is provided to the ministry of health for a certificate of conformity. Same was received for both shipments. Despite all the export and import procedures were followed scrupuciously and in good faith. To-date our client has not received any notification regarding the product testing and its results. The goods are in our client premises but cannot be used as long as clearance is not obtained from customs. All the queries made by our client to the customs has been unfruitful. B/L 912756116 - Those isotanks are blocked in the port. No clearance will be received as long previous shipment has not received clearance form customs. All the storages incurred will be on the behalf of our client. This situation is severely jeopardising our client activities given they are almost out of stock. On our side, we have not received any payment from our client given that there is no visibility about this customs issue. We hope the above will help and remain at your disposal for any further info you may require. Very best regards JEAN FRANCOIS DESVEAUX MANAGING DIRECTOR Ground Floor2 Hi Tech Center Coastal Road Pointe Aux Sables Mauritius Office: +230 235 02 69 Mobile:+230 5 254 70 20 E-mail: jeanfrancoisd@skvaint.com Website: www.skvaint.com
Resolution status note:	The Malagasy Customs Attache based in Mauritius facilitated the exchange of information with the Malagasy Customs and the issue was resolved. All containers have been cleared as confirmed by the exporter on 4th October 2021. The issue is resolved.
Products:	3808.94.9: --- Other:
NTB-001-229	1.14. Lack of coordination between government institutions	2025-01-16	Madagascar: other	Tunisia	Resolved 2026-05-18	View
Complaint:	The Tunisian company "Société des Boissons du Cap Bon" has entered into a partnership with a Madagascan distributor, "4 Seasons", represented by Mrs. Safa Hamdi, for the distribution of its products, in particular juices, soft drinks and cheeses. The Tunisian company agreed to an annual forecast of 12 to 15 containers and in return granted the distributor exclusive rights to distribute its products on the Madagascan market. The Tunisian company began working with this distributor with a first shipment on March 23, 2024, consisting of a total of four containers: three of juice and one of cheese. Attached are photos of the "Délice" brand products distributed by 4 Seasons in gas stations, supermarkets and traditional markets. Our distributor has also made considerable efforts to promote the products through sponsorship campaigns, urban billboards and a strong digital presence, demonstrating its commitment. However, the Tunisian company encountered a problem: a company called IBC, which we understand is in the construction business and is neither a distributor nor a juice producer, registered the "Délice" brand in Madagascar under the name "Délice de Fruit" using our logo. It has since contacted the distributor of the Tunisian brand to try to persuade it to work with IBC using its trademark registration. It should be noted that the "Délide de Fruits" trademark has been registered with the African Intellectual Property Organization (OAPI) since December 2022 and with the National Institute for Standardization and Industrial Property (INNORPI) since 2006, 2019 and 2022 (all documents are attached).
Resolution status note:	The importer successfully cleared their goods under the preferential tariff framework. The electronically issued Certificate of Origin (No. 0170186, dated April 15, 2026) was ultimately accepted and validated by the Tunisian customs authorities.
NTB-000-038	2.3. Issues related to the rules of origin	2008-12-22	Malawi: Malawi Revenue Authority	Kenya	Resolved 2011-07-28	View
Complaint:	Kenya complained that Malawian Government require submission of Form 18 along with COMESA Certificate of Origin. On Form 18, exporter has to justify that value addition amounts to 51% contrary to the COMESA value addition requirement of 35%.
Resolution status note:	At their meeting eld on 29 August 2011, Kenya NMC reported that Kenya is no longer encountering this problem and are therefore happy to get it considered resolved.
NTB-000-052	2.7. International taxes and charges levied on imports and other tariff measures Policy/Regulatory	2008-12-22	Malawi: Malawi Revenue Authority	Kenya	Resolved 2012-05-30	View
Complaint:	25% excise duty on edible oils Kenya complained that Malawian Government charge 25% excise duty on imports of edible oils.
Resolution status note:	At the NTBs SMS launch meeting hel on 09 April 2013, Malawi reported that this issue had been resolved and confirmed that Malawi chrges a duty of 20 percent which is is applied to both local and imported commodities hence its non discriminatory, therefore not an NTB.
Products:	1511.90: Palm oil and its fractions, whether or not refined (excl. chemically modified and crude)
NTB-000-052	2.7. International taxes and charges levied on imports and other tariff measures Policy/Regulatory	2008-12-22	Malawi: Malawi Revenue Authority	Kenya	Resolved 2012-05-30	View
Complaint:	25% excise duty on edible oils Kenya complained that Malawian Government charge 25% excise duty on imports of edible oils.
Resolution status note:	Malawi reported that the excise tax was non- discriminatory
Products:	1511.90: Palm oil and its fractions, whether or not refined (excl. chemically modified and crude)
NTB-000-051	2.7. International taxes and charges levied on imports and other tariff measures	2004-12-22	Malawi: Malawi Revenue Authority	Kenya	Resolved 2011-07-28	View
Complaint:	25% excise duty on laundry soap. Kenya complained that Malawian Government charge 25% excise duty on imports of laundry soap.
Resolution status note:	At their meeting held on 29 August 2011, Kenya NMC reported that consultations had taken place between the Ministers of Trade of the two coutries which resolved the matter.
Products:	3401.11: Soap and organic surface-active products and preparations, in the form of bars, cakes, moulded pieces or shapes, and paper, wadding, felt and nonwovens, impregnated, coated or covered with soap or detergent, for toilet use, incl. medicated products
NTB-000-172	2.8. Lengthy and costly customs clearance procedures	2009-07-27	Malawi: Dedza	Malawi	Resolved 2016-08-24	View
Complaint:	cumbersome and bureaucratic delays encountered in the processing of documentation and clearing of goods at the border posts.
Resolution status note:	Malawi reported that she had established trade facilitation tools e.g. Development of OSBPs with Zambia,( Muchinji/Mwami) and Tanzania. Draft agreements have been Mozambique and Malawi were now awaiting Official signing at Ministerial level. Malawi has also developed a one stop Malawi Trade portal with all legal regulations and procedures for all institutions in Malawi that deal with trade in goods. All trade and business related forms and procedures for the respective institutions can be dowloaded from the trade portal.

<< Previous 1 2 3...12 13 14 15 16...44 45 46 Next >>

Display:

Non-Tariff Barriers

Reporting, Monitoring and Eliminating Mechanism

Resolved complaints