- Complaint number
- NTB Type
- 2.2. Arbitrary customs classification
Shipment of 3 Shipment Ex port-Louis - Toamasina
B/L 912715161 (3 isotanks) et 912706516 (2 isotanks) ETD Port-Louis 21/7/2021 ETA Toamasina 26/7/2021
B/L 912756116 31/07/2021 ETD 31/07/2021 ETA Toamasina 05/08/2021
For B/L 912715161 et 912706516- After all the proper import procedures were made. Goods were delivered to our client premises. Customs requested for another product testing and a minutes was signed between customs and my client (Sama)
FYI, kindly note that for all product of this kind a product sample is provided to the ministry of health for a certificate of conformity. Same was received for both shipments.
Despite all the export and import procedures were followed scrupuciously and in good faith. To-date our client has not received any notification regarding the product testing and its results. The goods are in our client premises but cannot be used as long as clearance is not obtained from customs. All the queries made by our client to the customs has been unfruitful.
B/L 912756116 - Those isotanks are blocked in the port. No clearance will be received as long previous shipment has not received clearance form customs. All the storages incurred will be on the behalf of our client.
This situation is severely jeopardising our client activities given they are almost out of stock. On our side, we have not received any payment from our client given that there is no visibility about this customs issue.
We hope the above will help and remain at your disposal for any further info you may require.
Very best regards
JEAN FRANCOIS DESVEAUX
Hi Tech Center
Pointe Aux Sables
Office: +230 235 02 69
Mobile:+230 5 254 70 20
- Status note
- The Malagasy Customs Attache based in Mauritius facilitated the exchange of information with the Malagasy Customs and the issue was resolved. All containers have been cleared as confirmed by the exporter on 4th October 2021. The issue is resolved.
- Progress update note
- Policy or regulatory NTB
- Madagascar: Toamasina Port Ã gestion autonome ( sea port) (Seaport)
- Reporting Country or Region
- Country specific trade issue
- Date of incident
- Date of resolution
- Product Description
Disinfectant @ 80% v/v
HS CODE: 3808.94.90
Origin of goods: Mauritius (MU)
- Total value
- 177 840.00
- Date reported
- 2021-09-06 14:19
- 2021-10-05 14:35