Non-Tariff Barriers :: Complaints

Resolved complaints

Showing items 101 to 120 of 855

Complaint number	NTB Type Category 1. Government participation in trade & restrictive practices tolerated by governments 1.1. Export subsidies 1.2. Government monopoly in export/import 1.3. State subsidies, procurement, trading, state ownership 1.4. Preference given to domestic bidders/suppliers 1.5. Requirement for counter trade 1.6. Domestic assistance programmes for companies 1.7. Discriminatory or flawed government procurement policies 1.8. Import bans 1.9. Determination of eligibility of an exporting country by the importing country 1.10. Determination of eligibility of an exporting establishment (firm, company) by the importing country 1.11. Occupational safety and health regulation 1.12. Multiplicity and Controls of Foreign exchange market 1.13. "Buy national" policy 1.14. Lack of coordination between government institutions 1.15. Other Category 2. Customs and administrative entry procedures 2.1. Government imposing antidumping duties 2.2. Arbitrary customs classification 2.3. Issues related to the rules of origin 2.4. Import licensing 2.5. Decreed customs surcharges 2.6. Additional taxes and other charges 2.7. International taxes and charges levied on imports and other tariff measures 2.8. Lengthy and costly customs clearance procedures 2.9. Issues related to transit fees 2.10. Inadequate or unreasonable customs procedures and charges 2.11. Lack of control in Customs infrastructure 2.12. Lack of capacity of Customs officers 2.13. Issues related to Pre-Shipment Inspections 2.14. Other Category 3. Technical barriers to trade (TBT) Category 4. Sanitary & phyto-sanitary (SPS) measures Category 5. Specific limitations 5.1. Quantitative restrictions 5.2. Exchange controls 5.3. Export taxes 5.4. Quotas 5.5. Import licensing requirements 5.6. Proportion restrictions of foreign to domestic goods (local content requirement) 5.7. Minimum import price limits 5.8. Embargoes 5.9. Non-automatic licensing 5.10. Prohibitions 5.11. Quantitative safeguard measures 5.12. Export restraint arrangements 5.13. Other quantity control measures 5.14. Restrictive licenses 5.15. Other Category 6. Charges on imports 6.1. Prior import deposits and subsidies 6.2. Administrative fees 6.3. Special supplementary duties 6.4. Import credit discriminations 6.5. Variable levies 6.6. Border taxes 6.7. Other Category 7. Other procedural problems 7.1. Arbitrariness 7.2. Discrimination 7.3. Corruption 7.4. Costly procedures 7.5. Lengthy procedures 7.6. Lack of information on procedures (or changes thereof) 7.7. Complex variety of documentation required 7.8. Consular and Immigration Issues 7.9. Inadequate trade related infrastructure 7.10. Other Category 8. Transport, Clearing and Forwarding 8.1. Government Policy and regulations 8.2. Administrative (Border Operating Hours, delays at border posts, etc.) 8.3. Immigration requirements (Visa, travel permit) 8.4. Transport related corruption 8.5. Infrastructure (Air, Port, Rail, Road, Border Posts,) 8.6. Vehicle standards 8.7. Costly Road user charges /fees 8.8. Issues related to transit Other Policy or Regulatory NTB Not a policy or regulatory NTB Check allUncheck all	Date of incident	Location COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Democratic Republic of the Congo Kenya Rwanda Somalia South Sudan Tanzania Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Reporting country or region (additional) COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Democratic Republic of the Congo Kenya Rwanda Somalia South Sudan Tanzania Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Status	Actions
NTB-000-980	2.3. Issues related to the rules of origin	2019-11-30	Rwanda: Rwanda Revenue Authority	Egypt	Resolved 2021-03-14	View
Complaint:	Rwanda Authorities didn't approve Comesa certificate of origin which is issued from Egypt as they are objecting that the product is not Egyptian production . We will be more than happy to invite the delegates from Rwanda to visit our factory & can do inspection to satisfy themselves. The exporting company provided all the required documents necessary to satisfy the criteria for issuing Comesa Certificate to Rwanda. As per the Rules of Egyptian Government for Comesa we have submitted all the necessary documents. Comesa Certificate No. (0092824) is attached.
Resolution status note:	RESOLVED during 1st Meeting of the COMESA Regional NTBs Forum held on 16- 17 March 2021
NTB-001-058	2.3. Issues related to the rules of origin	2022-03-12	Egypt: Egypt Revenue Authority	Egypt	Resolved 2023-04-06	View
Complaint:	The Egyptian customs rejected to apply the COMESA certificate of origin issued by Madagascar attached because the signature is different. COMESA Secretariat is therefore requested to check the attached received from the shipper and advise on way forward.
Resolution status note:	During the COMESA Workshop on Capacity building for Member States held on 2- 6 April 2023, which reviewed this NTB, Egypt National Focal Point was requested to update status of the rejected consignment which was accompanied by the COMESA Certificate of Origin in the online system. However, on further review, it the meeting recommended that this complaint be regarded as resolved because the COMESA Certificate of Origin in question was not confirmed to be authentic.
NTB-000-047	2.3. Issues related to the rules of origin	2007-05-29	Madagascar: Ministry of Trade	Eswatini	Resolved 2009-02-03	View
Complaint:	Swaziland complained that the Government of Madagascar were not exempting import duties on Swaziland original goods (Madagascar Customs said Swaziland is not part of COMESA any more as of 1st February, 2007)
NTB-000-130	2.8. Lengthy and costly customs clearance procedures	2009-07-26	Eswatini: Bordergate	Eswatini	Resolved 2011-06-06	View
Complaint:	Lack of proper customs procedures and harmonization at the boarder posts. Customs regulations differ per individual officer, per border post , per country. There is no standard procedure of operation which is common to SADC countries
Resolution status note:	Swaziland reported that the Swaziland Revenue Authority (SRA) started operating in January 2011 and replaces the Department of Customs and Excise. The organization is therefore fairly new and is still in process of developing appropriate customs clearances procedures which will be uniformly applied at all border posts. This also applies to recruitment and training of staff which is still is ongoing to reach the desired levels which will bring efficiencies in the provision of service at all borders.
Products:	2004.90: Vegetables and mixtures of vegetables, prepared or preserved otherwise than by vinegar or acetic acid, frozen (excl. preserved by sugar, and tomatoes, mushrooms, truffles and potatoes, unmixed)
NTB-000-328	2.8. Lengthy and costly customs clearance procedures Policy/Regulatory	2009-09-09	Eswatini: Revenue Authority	Eswatini	Resolved 2011-06-06	View
Complaint:	The customs declaration system linking Swaziland Borders is not automated.
Resolution status note:	Swaziland reported that the Swaziland Revenue Authority (SRA) started operating in January 2011 and replaces the Department of Customs and Excise. The organization is therefore fairly new and is still in process of developing appropriate customs clearances procedures which will be uniformly applied at all border posts. This also applies to recruitment and training of staff which is still is ongoing to reach the desired levels which will bring efficiencies in the provision of service at all borders.
NTB-000-329	2.13. Issues related to Pre-Shipment Inspections	2009-09-09	Eswatini: Customs	Eswatini	Resolved 2010-07-28	View
Complaint:	Swaziland borders are seriously understaffed and there is to control smuggling.
Resolution status note:	Swaziland reported that the Swaziland Revenue Authority (SRA) started operating in January 2011 and replaces the Department of Customs and Excise. The organization is therefore fairly new and is still in process of developing appropriate customs clearances procedures which will be uniformly applied at all border posts. This also applies to recruitment and training of staff which is still is ongoing to reach the desired levels which will bring efficiencies in the provision of service at all borders.
NTB-000-332	2.3. Issues related to the rules of origin	2009-09-09	Eswatini: Customs	Eswatini	Resolved 2010-07-28	View
Complaint:	Delays have been experienced in the issuing Certificates of Origin
Resolution status note:	Swaziland reported that Customs Department issues certificates of origin for exports destined to US through AGOA and EU through Euro 1. The Trade Promotion Unit issues certificates for SADC and COMESA. Therefore there is need for clarity on which of these institutions is causing delays.
NTB-000-132	2.8. Lengthy and costly customs clearance procedures Policy/Regulatory	2009-07-26	South Africa: South Africa Revenue Services	Eswatini	Resolved 2012-04-26	View
Complaint:	South Africa is charging a fine of E1000.0 per set of customs documents for documents not acquitted within a month.
Resolution status note:	At the 3rd meeting the Tripartite NTBs Focal Points and NMC Chairs held in Dar -es-Salaam on 19-20 April 2012,South Africa reported that this is a standing transit regulation. Swaziland and South Africa agreed that South Africa would provide the regulation for distribution to stakeholders. It was therefore resolved that the NTB be considered resolved.
NTB-000-121	2.8. Lengthy and costly customs clearance procedures	2009-07-26	Seychelles: Customs	Eswatini	Resolved 2011-06-03	View
Complaint:	There is total lack of consistency in the application of customs procedures at all clearing offices.
Resolution status note:	Seychelles reportd that the situation has much improved with ASYCUDA++
NTB-000-053	2.3. Issues related to the rules of origin	2009-01-21	Burundi: Ministry of Trade	Eswatini	Resolved 2010-11-22	View
Complaint:	Refuse to offer a minimum reduction of 60% on standard importatiion of sugar from Swaziland as agreed. Burundian Customs are claiming that Swaziland is not a member of COMESA.
Resolution status note:	Issue was resolved by the COMESA Customs and Trade Committee
NTB-000-131	2.8. Lengthy and costly customs clearance procedures	2009-07-26	Mozambique: Other Mozambique	Eswatini	Resolved 2010-11-22	View
Complaint:	Mozambique customs rules vary, causing long delays at the borders.
Resolution status note:	Mozambique reported that all the Mozambican borders rules and procedures are already harmonized and standardized within the SADC Regional Integration and the World Customs Organization (WCO), the rules applied in Mozambique border are consistent with procedures used at Swaziland border and SADC countries.
NTB-000-325	7.8. Consular and Immigration Issues	2009-09-09	Mozambique: Ministry of Home Affairs	Eswatini	Resolved 2010-11-22	View
Complaint:	Mozambique requires visas for swaziland business people
NTB-000-326	2.7. International taxes and charges levied on imports and other tariff measures	2009-09-09	Mozambique: Mozambique Revenue Authority	Eswatini	Resolved 2010-11-22	View
Complaint:	Mozambique customs charges can be as high as 200% of the value of goods transported
Resolution status note:	Reporting country could not verify the complaint hence it was deemed resolved until a specific report is made.
NTB-000-316	2.8. Lengthy and costly customs clearance procedures Policy/Regulatory	2009-09-09	Seychelles: Port Victoria	Eswatini	Resolved 2010-11-22	View
Complaint:	There is a total lack of consistency in the application of customs procedures at all clearing offices in Seychelles
Resolution status note:	Seychelles proposed to have clearing agents undergo a competency training/exam for them to be well versed with application of customs procedures
NTB-000-126	1.2. Government monopoly in export/import Policy/Regulatory	2009-07-26	Eswatini: Ministry of Trade	Eswatini	Resolved 2010-11-22	View
Complaint:	Single channel marketing for sugar and sugar products.
Resolution status note:	Swaziland reported that the status quo remains because the Sugar Act has not been reviewed.
NTB-000-127	1.3. State subsidies, procurement, trading, state ownership Policy/Regulatory	2009-07-26	Eswatini: NAMBOARD	Eswatini	Resolved 2010-11-22	View
Complaint:	Government owns several parastatals that carry out trade.NAMBOARD receives vegetables on consignment from farmers and sells in hotels etc. If the consignment spoils because it is not bought, the farmer loses. At the same time NAMBOARD issues out licences for importing of similar items to those it trades in. The products affected are maize, rice, wheat, fruits and vegetables, flour, poultry, animal feed.
Resolution status note:	Swaziland reported that NAMBOARD issues import permits for vegetables and wheat as per the infant industry protection provision in the SACU 2002 Agreement.
NTB-000-327	2.8. Lengthy and costly customs clearance procedures	2009-09-09	Eswatini: Bordergate	Eswatini	Resolved 2010-11-22	View
Complaint:	There is a lack of proper customs procedures and harmonization at the border posts as well as lack of an automated customs declaration system linking Swaziland Borders.
Resolution status note:	Swaziland reported that ASYCUDA ++ has been rolled out in 60 percent of the border posts. However it is fully operational on exports. Some modules especially those related to deferment on imports have not yet been implemented yet. Capacity constraints and lack of financial resources and telecommunications infrastructure continue to pose a challenge. Nonetheless, the amendment to the Customs and Excise Act seeking to introduce mandatory electronic declaration has gone through the first reading in Parliament. It is believed that the law will facilitate the allocation of resources to the automation programme. The Department has reviewed the Memorandum of Agreement signed with South Africa with an aim to initiate discussions that will lead to ICT interconnectivity.
NTB-000-330	7.9. Inadequate trade related infrastructure	2009-09-09	Eswatini: Bordergate	Eswatini	Resolved 2010-11-22	View
Complaint:	Anti Smuggling, Quality Control & Examination Teams at border posts lack proper equipment such as forklifts, motor vehicles to carry out inspection.
Resolution status note:	Swaziland reported that the procurement of equipment is affected by the lack of financial resources. However, measures are taken to have goods examined at owner’s premises where equipment is available.
NTB-000-432	2.3. Issues related to the rules of origin	2010-09-01	Zimbabwe: Beitbridge	Eswatini	Resolved 2016-03-24	View
Complaint:	Zimbabwe Revenue Authority (ZIMRA) is charging duty on of fridges and freezers manufactured in Swaziland and exported into Zimbabwe under the FTA preferential trade regime querying the originating status.
Resolution status note:	On 24th March 2016, Zimbabwe Focl Point reported that a joint verification mission on the Palfridge case was carried out during the period 19 to 21 January 2016 in Swaziland between the Swaziland Revenue Authority (SRA) and the Zimbabwe Revenue Authority (ZIMRA). In attendance was the COMESA Secretariat and representatives from the Ministries responsible for Trade from the two countries. After deliberations and tests carried out SRA and ZIMRA agreed that he fridges and freezers are listed as goods of economic importance to Swaziland and should acquire a minimum value addition of 25% for them to qualify under COMESA preferential treatment. The freezers and fridges qualify as originating from Swaziland under COMESA as they acquired a minimum value addition of 25% should therefore be accorded preferential treatment when imported into Zimbabwe
Products:	8418.50: Furniture "chests, cabinets, display counters, show-cases and the like" for storage and display, incorporating refrigerating or freezing equipment (excl. combined refrigerator-freezers with separate external doors, household refrigerators and freezers of
NTB-000-570	2.6. Additional taxes and other charges	2013-02-26	Mozambique: Delegação Aduaneira de Namaacha	Eswatini	Resolved 2013-04-10	View
Complaint:	I'm doing the carton business in Mozambique but factory is in Swaziland. Every time I'm going to pass the border my company always pay 100 USD for every truck of goods I only deliver in Maputo they say it is a road fund every week I use at least 8-10 trucks I'm doing this business since 2009 and until now i need to pay that road fund I want to know why I'm paying this Money.
Resolution status note:	At the Tripartite NTBs Online Reporting, Monitoring and Eliminating Mechanism Meeting to Launch the SMS Reporting Tool held from 9-10 April in Lusaka Zambia, Mozambique reported that this is a levy on use of national roads and that this amount ranges from US$75-US$100 per trip. Almost all countries in the region have road tax specially for foreign trucks crossing the border. With this explanation, meeting agreed to resolve the matter.

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