Complaint

Complaint number
NTB-000-130  
NTB Type
2.8. Lengthy and costly customs clearance procedures  
Complaint
Lack of proper customs procedures and harmonization at the boarder posts. Customs regulations differ per individual officer, per border post , per country. There is no standard procedure of operation which is common to SADC countries  
Status note
Swaziland reported that the Swaziland Revenue Authority (SRA) started operating in January 2011 and replaces the Department of Customs and Excise. The organization is therefore fairly new and is still in process of developing appropriate customs clearances procedures which will be uniformly applied at all border posts. This also applies to recruitment and training of staff which is still is ongoing to reach the desired levels which will bring efficiencies in the provision of service at all borders.  
Progress update note
 
Policy or regulatory NTB
No 
Location
Eswatini: Bordergate (Border post)  
Reporting Country or Region
Eswatini  
Date of incident
2009-07-26  
Status
Resolved  
Date of resolution
2011-06-06  
Product Description
All products  
Total value
0  
Date reported
2009-07-26 00:00  
Modified
2011-06-06 12:50