Resolved complaints

Showing items 701 to 720 of 797
Complaint number NTB Type
Category 1. Government participation in trade & restrictive practices tolerated by governments
Category 2. Customs and administrative entry procedures
Category 5. Specific limitations
Category 6. Charges on imports
Category 7. Other procedural problems
Category 8. Transport, Clearing and Forwarding
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Date of incident Location
COMESA
EAC
SADC
Reporting country or region (additional)
COMESA
EAC
SADC
Status Actions
NTB-000-130 2.8. Lengthy and costly customs clearance procedures 2009-07-26 Eswatini: Bordergate Eswatini Resolved
2011-06-06
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Complaint: Lack of proper customs procedures and harmonization at the boarder posts. Customs regulations differ per individual officer, per border post , per country. There is no standard procedure of operation which is common to SADC countries  
Resolution status note: Swaziland reported that the Swaziland Revenue Authority (SRA) started operating in January 2011 and replaces the Department of Customs and Excise. The organization is therefore fairly new and is still in process of developing appropriate customs clearances procedures which will be uniformly applied at all border posts. This also applies to recruitment and training of staff which is still is ongoing to reach the desired levels which will bring efficiencies in the provision of service at all borders.  
Products: 2004.90: Vegetables and mixtures of vegetables, prepared or preserved otherwise than by vinegar or acetic acid, frozen (excl. preserved by sugar, and tomatoes, mushrooms, truffles and potatoes, unmixed)  
NTB-000-132 2.8. Lengthy and costly customs clearance procedures
Policy/Regulatory
2009-07-26 South Africa: South Africa Revenue Services Eswatini Resolved
2012-04-26
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Complaint: South Africa is charging a fine of E1000.0 per set of customs documents for documents not acquitted within a month.  
Resolution status note: At the 3rd meeting the Tripartite NTBs Focal Points and NMC Chairs held in Dar -es-Salaam on 19-20 April 2012,South Africa reported that this is a standing transit regulation. Swaziland and South Africa agreed that South Africa would provide the regulation for distribution to stakeholders. It was therefore resolved that the NTB be considered resolved.  
NTB-000-120 2.8. Lengthy and costly customs clearance procedures 2009-07-26 Seychelles: Ministry of Trade Seychelles Resolved
2010-07-29
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Complaint: The administrative procedures for issuing import licences require improved efficiency  
Resolution status note: Seychelles reported that Infrastructural and human resources limitations being addressed  
NTB-000-121 2.8. Lengthy and costly customs clearance procedures 2009-07-26 Seychelles: Customs Eswatini Resolved
2011-06-03
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Complaint: There is total lack of consistency in the application of customs procedures at all clearing offices.  
Resolution status note: Seychelles reportd that the situation has much improved with ASYCUDA++  
NTB-000-122 2.7. International taxes and charges levied on imports and other tariff measures 2009-07-26 Seychelles: Customs Seychelles Resolved
2011-06-03
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Complaint: Seychelles has recently imposed a levy on imports of pork and poultry products into that country  
Resolution status note: Seychelles reported that this is no longer the case  
NTB-000-089 2.8. Lengthy and costly customs clearance procedures 2009-07-26 Tanzania: Tanzania Revenue Authority Mauritius Resolved
2011-05-23
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Complaint: There are long administrative procedures at the customs department with Tanzania Revenue Authority and other affiliated organizations. There are too many stages to go through before a container is released.  
Resolution status note: Tanzania reported that easing of Customs Procedures and Improvement in Customs Clearance; Documentation procedures have been decentralized as a result of use of online lodging of documents and extended working hours at the custom's department, among other improvements.  
NTB-000-093 7.5. Lengthy procedures 2009-07-26 Tanzania: Banking Institutions Mauritius Resolved
2011-05-23
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Complaint: Tanzania banks delay processing bank documents resulting in vessel arriving at the port of destination before the importer receives the original documents from the bank.  
Resolution status note: Tanzania reported that the complaint is obliged to comply with banks’ requirements to speed up the process  
NTB-000-092 2.8. Lengthy and costly customs clearance procedures 2009-07-26 Tanzania: Dar-es-Salaam Port Mauritius Resolved
2011-05-23
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Complaint: Tanzania demands pre-shipment inspection for exports from Mauritius. The lack of appointed inspection company in Mauritius makes abiding to the requirements of pre-inspection difficult.  
Resolution status note: Tanzania reported that there is no pre-shipment inspection for exports from Mauritius.  
NTB-000-117 5.1. Quantitative restrictions 2009-07-26 Kenya: Kenya Revenue Authority Mauritius Resolved
2011-07-28
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Complaint: Restrictive import permit imposed by Kenya for importation of bread flour. This has been in place for more than ten years now.  
Products: 1101.00: Wheat or meslin flour  
NTB-000-099 1.2. Government monopoly in export/import 2009-07-26 Botswana: Ministry of Trade South Africa Resolved
2010-11-22
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Complaint: Botswana has single marketing channel for maize  
Resolution status note: Botswana reported that she has multi channel maize marketing. Ministry of Agriculture issue import permits to ensure balance between local sourcing and importation.  
NTB-000-097 1.2. Government monopoly in export/import
Policy/Regulatory
2009-07-26 Botswana: Ministry of Trade South Africa Resolved
2020-03-13
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Complaint: Botswana has a single channel marketing for meat.  
Resolution status note: Botswana reported that the BMC Act is under review by Ministry of Agriculture to allow entry of other players.  
NTB-000-097 1.2. Government monopoly in export/import
Policy/Regulatory
2009-07-26 Botswana: Ministry of Trade South Africa Resolved
2020-03-13
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Complaint: Botswana has a single channel marketing for meat.  
Resolution status note: On 13 March 2020, Botswana Focal Point reported that the Botswana Ministry of Agricultural Development and Food Security was in the process of establishing a meat regulator that will oversee import and export of meat products including beef. A regulation was issued late 2019 repealing the clause on the Botswana Meat Commission (BMC) Act that gave BMC the mandate as the sole exporter of cattle and its edible products, and instead mandated the Minister of Agricultural Development and Food Security to consider applications for any person wishing to export beef and its products.  
NTB-000-096 1.2. Government monopoly in export/import 2009-07-26 Botswana: Ministry of Trade South Africa Resolved
2010-11-22
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Complaint: Botswana has single channeling marketing for wheat.  
Resolution status note: Botswana reported that she does not have a single marketing channel for wheat.  
NTB-000-098 1.2. Government monopoly in export/import 2009-07-26 Botswana: Ministry of Trade South Africa Resolved
2010-11-22
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Complaint: Botswana has single marketing channel for dairy  
Resolution status note: Botswana reported that there is free entry of other players. It is not restrictive  
NTB-000-100 1.3. State subsidies, procurement, trading, state ownership 2009-07-26 Malawi: Ministry of Trade South Africa Resolved
2010-11-22
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Complaint: Malawi practices state trading for tea, basic commodities, and tobacco  
Resolution status note: Malawi reported that the economy was liberalized in the late 1980s. Government only enforces regulation and legislation to facilitate smooth market operations.  
NTB-000-102 1.2. Government monopoly in export/import
Policy/Regulatory
2009-07-26 Mauritius: Ministry of Agriculture South Africa Resolved
2010-11-22
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Complaint: Mauritius has single marketing channel for agricultural products  
Resolution status note: Mauritius reported that she is a net food importer and therefore state regulated agencies are necessary to coordinate food imports into that country for food security purposes  
NTB-000-095 2.8. Lengthy and costly customs clearance procedures 2009-07-26 Mozambique: Mozambique Revenue Authority Mauritius Resolved
2010-11-10
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Complaint: Mozambique companies importing paints from Mauritius have to pay a percentage of the customs duty upfront and the balance settled when clearing the goods.  
Resolution status note: Mozambique reported that the question does not constitute a nontariff barrier, the Customs following a procedure laid that allows the granting of early release upon bail in a maximum of 72 hours. Eventually may be delays in the clearing process, in that case is not the customs responsibility but the Clearing Agent.  
NTB-000-095 2.8. Lengthy and costly customs clearance procedures 2009-07-26 Mozambique: Mozambique Revenue Authority Mauritius Resolved
2010-11-10
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Complaint: Mozambique companies importing paints from Mauritius have to pay a percentage of the customs duty upfront and the balance settled when clearing the goods.  
Resolution status note: Complaint was resolved  
NTB-000-131 2.8. Lengthy and costly customs clearance procedures 2009-07-26 Mozambique: Other Mozambique Eswatini Resolved
2010-11-22
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Complaint: Mozambique customs rules vary, causing long delays at the borders.  
Resolution status note: Mozambique reported that all the Mozambican borders rules and procedures are already harmonized and standardized within the SADC Regional Integration and the World Customs Organization (WCO), the rules applied in Mozambique border are consistent with procedures used at Swaziland border and SADC countries.  
NTB-000-103 5.3. Export taxes 2009-07-26 Namibia: Ministry of Trade South Africa Resolved
2010-11-22
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Complaint: Namibia imposed export levies on live animals, hides and skins .  
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