| Complaint number |
NTB Type
|
Date of incident |
Location |
Reporting country or region (additional) |
Status |
Actions |
|
NTB-000-147 |
1.8. Import bans
Policy/Regulatory |
2009-07-27 |
Namibia: Ministry of Trade |
South Africa |
Resolved
2010-11-22 |
View |
|
Complaint:
|
Namibia imposed an import ban on wheat flour |
|
|
NTB-000-112 |
7.8. Consular and Immigration Issues |
2009-07-26 |
Namibia: Ministry of Home Affairs |
South Africa |
Resolved
2010-11-22 |
View |
|
Complaint:
|
Work permits are required from consultants and business representatives even for one day visits. |
|
|
NTB-001-074 |
7.1. Arbitrariness |
2022-08-19 |
Namibia: Namibia Vet Authroities |
South Africa |
Resolved
2026-02-12 |
View |
|
Complaint:
|
a. On the 19th August 2022, a Nestle Cremora stock was held at the border in Namibia, but subsequently released 2 days later. To trade export, Nestle Cremora into Nambia , Nestle Cremora products are now required to be accompanied by a Vet Import Permit to enter Nambia. The authorities there argue that CREMORA is a dairy product and as such should be accompanied by Vet Import Permit. Nestle is arguing that CREMORA is a non-dairy product as ingredients indicate.Nestlé CREMORA® is composed of the following ingredients:
i. Glucose syrup solids, Vegetable Oils (Palm Kennel Oil and Palm Fruit), Stabilisers (E340ii, E451i). Sodium Caseinate (milk protein), Hydrolised Wheat Protein (gluten), Emulsifier (E481), Salt, Anti-caking Agent (E551), Flavouring, Colourants: Riboflavin (E101i) and Beta Carotene (E160a). DocuSign Envelope ID: CE740444-68E4-45B9-A6C0-69A8F1392060 – 2
ii. Sodium Caseinate which is a milk protein contributes about 0.8% of the recipe with ±0.2% milk protein level. 1 – this is below requirements for dairy products.
b. Nestle therefore, confirms that CREMORA® is a non-dairy creamer based on the ingredients used on the product. That CREMORA is labelled a “Coffee & Tea Creamer” is complying with the Imitation Dairy Standard in R1510: Dairy & Imitation Dairy Product Regulation of South Africa. Labelling regulations requires that Nestlé CREMORA® is classified as a “Coffee & Tea Creamer” and that its front-of-pack is labelled as such. Labelling regulations further denote other requirements to which the Nestlé CREMORA product and its packaging must comply with
c. Also Cremora’s tariff code is classified as HS 2106.90.09 Food preparations not elsewhere specified or included – Other.
d. The exact date when the truck was held up at the border was the 19th August 2022 and prior to that we had no episode similar to this. During August, there was no financial impact as the orders were allowed with the warning that the next shipment (if not preceded by the paper work) will be sent back, however, the order for September that Nestle in possession of is valued at R 2,841mio. |
|
|
Resolution status note:
|
Dear Administrator kindly update the status to resolved
Thank you |
|
|
NTB-000-350 |
7.6. Lack of information on procedures (or changes thereof) |
2010-02-10 |
Mozambique: Ministry of Trade |
Mozambique |
Resolved
2011-06-08 |
View |
|
Complaint:
|
Mozambique private sector do not have information regarding tariffs obtaining in the SADC FTA. They are also not conversant with the SADC certificate of origin |
|
|
Resolution status note:
|
Mozambique, reported that there exists a confederation of association of the private sector (CTA) in which there is a working group that deals with customs matters, which participates in all meetings and events related to the subject. |
|
|
NTB-000-186 |
7.9. Inadequate trade related infrastructure |
2009-07-27 |
Mozambique: Beira Port |
Malawi |
Resolved
2012-04-26 |
View |
|
Complaint:
|
Poor infrastructure. Many delays at Beira and Nacala docks due to heavy traffic and no security available |
|
|
Resolution status note:
|
At the 3rd Tripartite NTBs Focal Point point meeting Malawi registered that the issue be resolved considering the submission from Mozambique that the delays, were as a result of procedural matters between the clearing agents and their respective clients and not the Beira Port authorities per se. |
|
|
NTB-000-381 |
7.1. Arbitrariness
Policy/Regulatory |
2010-06-08 |
Mozambique: Posto Fiscal de Cobue |
Zimbabwe |
Resolved
2012-03-27 |
View |
|
Complaint:
|
Mozambique police are charging fines to transporters although their Registration Books have been notarised by the Mozambique Embassy. Notarised Documents are acceptable throughout Mozambique except in other areas particularly the Beira region. Transporters from Malawi and Zimbabwe entering through Mulange/Muloza ; Forbes/Machipanda; Nyamapanda/Cuchamano; Dedza/Calomue and Mwanza/Zobue border posts are affected by these fines. Authorities in these corridors do not accept certified copies of the documents. |
|
|
Resolution status note:
|
Mozambique reported that the Interior Ministry advised that the Road Traffic Code states that the circulation within Mozambican territory with a photocopied document is illegal. Article 42 ( 2) of the Road Traffic Code and Article 7 (2) of Decree no. 68/2008 of 30th December. The fine is set at 200,00 Mts and not 2000,00Mts as was reportedly charged.
2. In a meeting held between SADC secretariat and Mozambique focal [points on 19 September 2011, it was agreed that the SADC secretariat would facilitate consultations between reporting and imposing country on this matter.
3. On 27 March 2012, Mozambique reiterated its position that , the road code in Mozambique states clearly that the driving is subject to an original valid driving license only.
Certified copies of driving licenses are not allowed. Following NTB mission in September, 2011 this complain is resolved. |
|
|
NTB-000-339 |
2.13. Issues related to Pre-Shipment Inspections
Policy/Regulatory |
2009-12-10 |
Mozambique: Mozambique Customs |
Mozambique |
Resolved
2010-07-28 |
View |
|
Complaint:
|
Importers of medicine experience delays in clearance because pre-inspection certificates are not issued on time. |
|
|
NTB-000-372 |
7.1. Arbitrariness
Policy/Regulatory |
2010-02-10 |
Mozambique: Beira Port |
Zambia |
Resolved
2011-08-23 |
View |
|
Complaint:
|
Beira port authority arbitrarily assign security escort for randomly selected containers and charge US$150 without the knowledge of the importer. |
|
|
Resolution status note:
|
During the 8th meeting of the SADC Sub Committee on Trade Facilitation ,Mozambique reported that the US$150 is a scanning charge gazette and information available to port users. Security is not assigned arbitrarily. |
|
|
NTB-000-372 |
7.1. Arbitrariness
Policy/Regulatory |
2010-02-10 |
Mozambique: Beira Port |
Zambia |
Resolved
2011-08-23 |
View |
|
Complaint:
|
Beira port authority arbitrarily assign security escort for randomly selected containers and charge US$150 without the knowledge of the importer. |
|
|
Resolution status note:
|
Mozambique advised that consultations with the CORNELDER - the Company responsible for the Beira Port had been completed and that the issue had been resolved |
|
|
NTB-000-192 |
7.9. Inadequate trade related infrastructure
Policy/Regulatory |
2009-07-27 |
Mozambique: Beira Port |
Malawi |
Resolved
2011-09-23 |
View |
|
Complaint:
|
Inefficient loading and unloading facilities at Nacala and Beira ports in Mozambique resulting in time delays and occasionally additional warehousing costs. |
|
|
Resolution status note:
|
In consultations with the Beira Port Authorities, namely, Cornelder, on the 22nd of September 2011, at the Beira Port, Cornelder informed that indeed during the dredging process the Beira port faced a lot of delays but that aspect has been overcome now that the dredging process is over. |
|
|
NTB-000-188 |
7.10. Other |
2009-07-27 |
Mozambique: Ministry of Transport |
Malawi |
Resolved
2010-11-22 |
View |
|
Complaint:
|
risk of robbery and theft along the way, particularly in Mozambique |
|
|
Resolution status note:
|
This complaint is too general and therefore cannot be traced. Malawi reported that they were unable to substatntiate the complaint. |
|
|
NTB-000-188 |
7.10. Other |
2009-07-27 |
Mozambique: Ministry of Transport |
Malawi |
Resolved
2010-11-22 |
View |
|
Complaint:
|
risk of robbery and theft along the way, particularly in Mozambique |
|
|
Resolution status note:
|
Malawi and Mozambique reported that the complaint is too general and cannot be processed any further. In the absence of additional information, the complaint is therefore considered resolved. |
|
|
NTB-000-340 |
2.13. Issues related to Pre-Shipment Inspections |
2009-12-10 |
Mozambique: Mozambique Revenue Authority |
Mozambique |
Resolved
2010-11-22 |
View |
|
Complaint:
|
Importers of medicine experience delays in clearance because pre-inspection certificates are not issued on time. |
|
|
NTB-000-131 |
2.8. Lengthy and costly customs clearance procedures |
2009-07-26 |
Mozambique: Other Mozambique |
Eswatini |
Resolved
2010-11-22 |
View |
|
Complaint:
|
Mozambique customs rules vary, causing long delays at the borders. |
|
|
Resolution status note:
|
Mozambique reported that all the Mozambican borders rules and procedures are already harmonized and standardized within the SADC Regional Integration and the World Customs Organization (WCO), the rules applied in Mozambique border are consistent with procedures used at Swaziland border and SADC countries. |
|
|
NTB-000-180 |
7.9. Inadequate trade related infrastructure
Policy/Regulatory |
2009-07-27 |
Mozambique: Beira Port |
Malawi |
Resolved
2011-07-28 |
View |
|
Complaint:
|
Beira & Nacala are the main ports for imports/export goods, which are currently overworked. Lack of institutional support. |
|
|
Resolution status note:
|
Mozambique reported that this is not a barrier because Mozambique has three big ports fully operational. The Maputo port being the main one. In March the Single Window Project will become operational at the Maputo Port, to help reduce the time required for customs clearance |
|
|
NTB-000-095 |
2.8. Lengthy and costly customs clearance procedures |
2009-07-26 |
Mozambique: Mozambique Revenue Authority |
Mauritius |
Resolved
2010-11-10 |
View |
|
Complaint:
|
Mozambique companies importing paints from Mauritius have to pay a percentage of the customs duty upfront and the balance settled when clearing the goods. |
|
|
Resolution status note:
|
Mozambique reported that the question does not constitute a nontariff barrier, the Customs following a procedure laid that allows the granting of early release upon bail in a maximum of 72 hours. Eventually may be delays in the clearing process, in that case is not the customs responsibility but the Clearing Agent. |
|
|
NTB-000-095 |
2.8. Lengthy and costly customs clearance procedures |
2009-07-26 |
Mozambique: Mozambique Revenue Authority |
Mauritius |
Resolved
2010-11-10 |
View |
|
Complaint:
|
Mozambique companies importing paints from Mauritius have to pay a percentage of the customs duty upfront and the balance settled when clearing the goods. |
|
|
Resolution status note:
|
Complaint was resolved |
|
|
NTB-000-342 |
2.3. Issues related to the rules of origin |
2009-12-11 |
Mozambique: Mozambique Revenue Authority |
Mozambique |
Resolved
2010-11-22 |
View |
|
Complaint:
|
Alfandegas and SARs are taking too long to verify origin of imported Rajah Medium curry powder after Alfandegas queried origin in September 2009.The importers have to pay deposits and authorisation to get the pay the deposit takes up to 22 days thereby increasing standing time at Frigo from an average of two days to as high as 22 days for some loads. The delay has costed the importers since Rajah curry risks insect infection while at Frigo. |
|
|
Resolution status note:
|
Mozambique reported that the process of verification takes maximum 24hrs on the Mozambique side. However, clearing agents appointed by importers delay in submitting required information hence the delays. |
|
|
NTB-000-218 |
2.10. Inadequate or unreasonable customs procedures and charges
Policy/Regulatory |
2009-07-27 |
Mozambique: Ministry of Trade |
Zimbabwe |
Resolved
2010-11-22 |
View |
|
Complaint:
|
In Mozambique, any wine consignment which is not escorted by police attracts a US$ 30 fine. It is not clear what the offence is and at what point the police should start escorting the consignments |
|
|
Resolution status note:
|
Mozambique reported that monitoring tax is part of security measures and revenue assurance at risk, there are others situations like this, the most common being the provision of guarantee or security at the starting point of transit. The management system of transit guarantee of SADC, of which Mozambique is a signatory establishes the principle of extra-territorial validity of the warranty |
|
|
NTB-000-341 |
2.3. Issues related to the rules of origin |
2009-12-11 |
Mozambique: Ministry of Health |
Mozambique |
Resolved
2010-11-22 |
View |
|
Complaint:
|
Importers of Medicine experience serious clearance delays because pre -inspection certificate is issued on time. |
|
|
Resolution status note:
|
Mozambique reported that the obligation of pre- inspection in medicine import is not a NTB, because the medicine are listed as positive range of products whose the import process requires pre-shipment inspection and a permit from the Ministry of Health |
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