Non-Tariff Barriers :: Complaints

Resolved complaints

Showing items 481 to 500 of 855

Complaint number	NTB Type Category 1. Government participation in trade & restrictive practices tolerated by governments 1.1. Export subsidies 1.2. Government monopoly in export/import 1.3. State subsidies, procurement, trading, state ownership 1.4. Preference given to domestic bidders/suppliers 1.5. Requirement for counter trade 1.6. Domestic assistance programmes for companies 1.7. Discriminatory or flawed government procurement policies 1.8. Import bans 1.9. Determination of eligibility of an exporting country by the importing country 1.10. Determination of eligibility of an exporting establishment (firm, company) by the importing country 1.11. Occupational safety and health regulation 1.12. Multiplicity and Controls of Foreign exchange market 1.13. "Buy national" policy 1.14. Lack of coordination between government institutions 1.15. Other Category 2. Customs and administrative entry procedures 2.1. Government imposing antidumping duties 2.2. Arbitrary customs classification 2.3. Issues related to the rules of origin 2.4. Import licensing 2.5. Decreed customs surcharges 2.6. Additional taxes and other charges 2.7. International taxes and charges levied on imports and other tariff measures 2.8. Lengthy and costly customs clearance procedures 2.9. Issues related to transit fees 2.10. Inadequate or unreasonable customs procedures and charges 2.11. Lack of control in Customs infrastructure 2.12. Lack of capacity of Customs officers 2.13. Issues related to Pre-Shipment Inspections 2.14. Other Category 3. Technical barriers to trade (TBT) Category 4. Sanitary & phyto-sanitary (SPS) measures Category 5. Specific limitations 5.1. Quantitative restrictions 5.2. Exchange controls 5.3. Export taxes 5.4. Quotas 5.5. Import licensing requirements 5.6. Proportion restrictions of foreign to domestic goods (local content requirement) 5.7. Minimum import price limits 5.8. Embargoes 5.9. Non-automatic licensing 5.10. Prohibitions 5.11. Quantitative safeguard measures 5.12. Export restraint arrangements 5.13. Other quantity control measures 5.14. Restrictive licenses 5.15. Other Category 6. Charges on imports 6.1. Prior import deposits and subsidies 6.2. Administrative fees 6.3. Special supplementary duties 6.4. Import credit discriminations 6.5. Variable levies 6.6. Border taxes 6.7. Other Category 7. Other procedural problems 7.1. Arbitrariness 7.2. Discrimination 7.3. Corruption 7.4. Costly procedures 7.5. Lengthy procedures 7.6. Lack of information on procedures (or changes thereof) 7.7. Complex variety of documentation required 7.8. Consular and Immigration Issues 7.9. Inadequate trade related infrastructure 7.10. Other Category 8. Transport, Clearing and Forwarding 8.1. Government Policy and regulations 8.2. Administrative (Border Operating Hours, delays at border posts, etc.) 8.3. Immigration requirements (Visa, travel permit) 8.4. Transport related corruption 8.5. Infrastructure (Air, Port, Rail, Road, Border Posts,) 8.6. Vehicle standards 8.7. Costly Road user charges /fees 8.8. Issues related to transit Other Policy or Regulatory NTB Not a policy or regulatory NTB Check allUncheck all	Date of incident	Location COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Democratic Republic of the Congo Kenya Rwanda Somalia South Sudan Tanzania Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Reporting country or region (additional) COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Democratic Republic of the Congo Kenya Rwanda Somalia South Sudan Tanzania Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Status	Actions
NTB-000-251	7.6. Lack of information on procedures (or changes thereof)	2009-09-08	Namibia: Namibia Revenue Authority	Namibia	Resolved 2010-11-22	View
Complaint:	Customs documentation not stamped on export of pharmaceuticals to RSA, Angola and Botswana,is left behind and delivered late resulting in late claim or no claim of VAT.
Resolution status note:	Namibia reported that, procedurally no parcels are allowed to leave the Border with out the accompanying documentation. The same procedures are expected to apply at the border of the receiving country otherwise the items cannot be cleared
NTB-000-258	6.2. Administrative fees Policy/Regulatory	2009-09-08	Namibia: Namibia Agronomic Board	Namibia	Resolved 2010-11-22	View
Complaint:	The Namibian Agronomic Board decided not to register agents for white maize imports anymore. The permit fee is now NAD51.00/permit and the permit is valid for a specific period (one month) only
Resolution status note:	Namibia reported that there is no need for agents for white maize imports. The permit fee of N$ 51.00 covers administrative costs only. Period of validation is one month because all imports are effected in one month. The import of maize and maize products from all 3rd parties is only regulated for the time the local harvest is not taken up by the local milling sector.
NTB-000-264	5.12. Export restraint arrangements Policy/Regulatory	2009-09-08	Namibia: Ministry of Trade	Namibia	Resolved 2010-11-22	View
Complaint:	An export licence is required for all non-SACU SADC exports,even if product does not feature on the positive list. No general export licencing applies to SACU trade.
Resolution status note:	Namibia reported that an export permit but not a license is required for controlled products only
NTB-000-265	2.8. Lengthy and costly customs clearance procedures	2009-09-08	Namibia: Ministry of Trade	Namibia	Resolved 2010-11-22	View
Complaint:	General export licences and permits issued for all non SACU exports are processed by hand. There is no interface between the MTI permit system and ASYCUDA. The system is unpredictable with ever changing procedures as per the SACU agreement's Jacobsens' Index. The IEM requirements are not widely known, especially among incidental traders. There is limited capacity at MTI to handle and process the import and export permits. At present only one official is handling the permits. HS codes need to be obtained from Customs and Excise since MTI is not equiped to assist in this.
Resolution status note:	Namibia reported that the system determines the change in the rate of duties but not procedures due to economic and policy considerations. Information leaflets on IEM are readily available at the Customs information centre and more will be available at MTI.
NTB-000-266	2.8. Lengthy and costly customs clearance procedures	2009-09-08	Namibia: Ministry of Trade	Namibia	Resolved 2010-11-22	View
Complaint:	The following stringent conditions stringent and cumbersome conditions are applied on the re-export (in bond mainly to Angola) of controlled petroleum products subject to permit: a) A trade permit obtained from MTI a copy of which is to be supplied to the ministry. B) The oil company involved and prices qouted shall be reviewed in writing in MTI. c) Prices shall include all basic purchase costs
Resolution status note:	Namibia reported that this information is required for the Government to determine the amount of tax to be paid by the exporting company and for Custom and excise levies
NTB-000-290	8.8. Issues related to transit	2009-09-08	Namibia: Namibia Revenue Authority	South Africa	Resolved 2010-11-22	View
Complaint:	Namibia requires provisional payments for all transit cargo through Namibia.
Resolution status note:	Namibia reported that the provisional payment is required to secure duties and taxes of the goods in transit that can be refunded upon submission of export documents by the exporter.
NTB-000-596	8.6. Vehicle standards Policy/Regulatory	2013-06-19	Mozambique: Dondo , Beira	Malawi	Resolved 2014-11-20	View
Complaint:	Mozambique Police at Dondo, Beira have fined a Malawian truck belonging to ZAGAF Transport, truck number ZA8837/BN4273 because of the blue line on the colour of the trailer which is recorded as White in the blue book. White is the primary colour. The trailer has a small blue line and the police are demanding that this should be indicated in the blue book too. The blue book conforms to Malawi vehicle registration requirements where only the primary colour is indicated in the blue book.
Resolution status note:	On 20th November 2014, Malawi focal point reported that Malawi transporters were no longer experiencing this problem in Mozambique. This NTB was therefore resolved.
NTB-000-192	7.9. Inadequate trade related infrastructure Policy/Regulatory	2009-07-27	Mozambique: Beira Port	Malawi	Resolved 2011-09-23	View
Complaint:	Inefficient loading and unloading facilities at Nacala and Beira ports in Mozambique resulting in time delays and occasionally additional warehousing costs.
Resolution status note:	In consultations with the Beira Port Authorities, namely, Cornelder, on the 22nd of September 2011, at the Beira Port, Cornelder informed that indeed during the dredging process the Beira port faced a lot of delays but that aspect has been overcome now that the dredging process is over.
NTB-000-186	7.9. Inadequate trade related infrastructure	2009-07-27	Mozambique: Beira Port	Malawi	Resolved 2012-04-26	View
Complaint:	Poor infrastructure. Many delays at Beira and Nacala docks due to heavy traffic and no security available
Resolution status note:	At the 3rd Tripartite NTBs Focal Point point meeting Malawi registered that the issue be resolved considering the submission from Mozambique that the delays, were as a result of procedural matters between the clearing agents and their respective clients and not the Beira Port authorities per se.
NTB-000-339	2.13. Issues related to Pre-Shipment Inspections Policy/Regulatory	2009-12-10	Mozambique: Mozambique Customs	Mozambique	Resolved 2010-07-28	View
Complaint:	Importers of medicine experience delays in clearance because pre-inspection certificates are not issued on time.
NTB-000-350	7.6. Lack of information on procedures (or changes thereof)	2010-02-10	Mozambique: Ministry of Trade	Mozambique	Resolved 2011-06-08	View
Complaint:	Mozambique private sector do not have information regarding tariffs obtaining in the SADC FTA. They are also not conversant with the SADC certificate of origin
Resolution status note:	Mozambique, reported that there exists a confederation of association of the private sector (CTA) in which there is a working group that deals with customs matters, which participates in all meetings and events related to the subject.
NTB-000-372	7.1. Arbitrariness Policy/Regulatory	2010-02-10	Mozambique: Beira Port	Zambia	Resolved 2011-08-23	View
Complaint:	Beira port authority arbitrarily assign security escort for randomly selected containers and charge US$150 without the knowledge of the importer.
Resolution status note:	During the 8th meeting of the SADC Sub Committee on Trade Facilitation ,Mozambique reported that the US$150 is a scanning charge gazette and information available to port users. Security is not assigned arbitrarily.
NTB-000-372	7.1. Arbitrariness Policy/Regulatory	2010-02-10	Mozambique: Beira Port	Zambia	Resolved 2011-08-23	View
Complaint:	Beira port authority arbitrarily assign security escort for randomly selected containers and charge US$150 without the knowledge of the importer.
Resolution status note:	Mozambique advised that consultations with the CORNELDER - the Company responsible for the Beira Port had been completed and that the issue had been resolved
NTB-000-381	7.1. Arbitrariness Policy/Regulatory	2010-06-08	Mozambique: Posto Fiscal de Cobue	Zimbabwe	Resolved 2012-03-27	View
Complaint:	Mozambique police are charging fines to transporters although their Registration Books have been notarised by the Mozambique Embassy. Notarised Documents are acceptable throughout Mozambique except in other areas particularly the Beira region. Transporters from Malawi and Zimbabwe entering through Mulange/Muloza ; Forbes/Machipanda; Nyamapanda/Cuchamano; Dedza/Calomue and Mwanza/Zobue border posts are affected by these fines. Authorities in these corridors do not accept certified copies of the documents.
Resolution status note:	Mozambique reported that the Interior Ministry advised that the Road Traffic Code states that the circulation within Mozambican territory with a photocopied document is illegal. Article 42 ( 2) of the Road Traffic Code and Article 7 (2) of Decree no. 68/2008 of 30th December. The fine is set at 200,00 Mts and not 2000,00Mts as was reportedly charged. 2. In a meeting held between SADC secretariat and Mozambique focal [points on 19 September 2011, it was agreed that the SADC secretariat would facilitate consultations between reporting and imposing country on this matter. 3. On 27 March 2012, Mozambique reiterated its position that , the road code in Mozambique states clearly that the driving is subject to an original valid driving license only. Certified copies of driving licenses are not allowed. Following NTB mission in September, 2011 this complain is resolved.
NTB-000-384	7.9. Inadequate trade related infrastructure	2010-08-11	Mozambique: Tete Bridge	Malawi	Resolved 2011-07-28	View
Complaint:	Drivers crossing through Tete bridge take 2-3 days of waiting to cross in both directions of the route.
Resolution status note:	At the 9th meeting of the SADC Sub-committee on trade facilitation, Mozambique reported that following completion of construction works, Tete bridge is now fully operational. There are no more delays at the Bridge since construction works have been completed
NTB-000-095	2.8. Lengthy and costly customs clearance procedures	2009-07-26	Mozambique: Mozambique Revenue Authority	Mauritius	Resolved 2010-11-10	View
Complaint:	Mozambique companies importing paints from Mauritius have to pay a percentage of the customs duty upfront and the balance settled when clearing the goods.
Resolution status note:	Mozambique reported that the question does not constitute a nontariff barrier, the Customs following a procedure laid that allows the granting of early release upon bail in a maximum of 72 hours. Eventually may be delays in the clearing process, in that case is not the customs responsibility but the Clearing Agent.
NTB-000-095	2.8. Lengthy and costly customs clearance procedures	2009-07-26	Mozambique: Mozambique Revenue Authority	Mauritius	Resolved 2010-11-10	View
Complaint:	Mozambique companies importing paints from Mauritius have to pay a percentage of the customs duty upfront and the balance settled when clearing the goods.
Resolution status note:	Complaint was resolved
NTB-000-180	7.9. Inadequate trade related infrastructure Policy/Regulatory	2009-07-27	Mozambique: Beira Port	Malawi	Resolved 2011-07-28	View
Complaint:	Beira & Nacala are the main ports for imports/export goods, which are currently overworked. Lack of institutional support.
Resolution status note:	Mozambique reported that this is not a barrier because Mozambique has three big ports fully operational. The Maputo port being the main one. In March the Single Window Project will become operational at the Maputo Port, to help reduce the time required for customs clearance
NTB-000-131	2.8. Lengthy and costly customs clearance procedures	2009-07-26	Mozambique: Other Mozambique	Eswatini	Resolved 2010-11-22	View
Complaint:	Mozambique customs rules vary, causing long delays at the borders.
Resolution status note:	Mozambique reported that all the Mozambican borders rules and procedures are already harmonized and standardized within the SADC Regional Integration and the World Customs Organization (WCO), the rules applied in Mozambique border are consistent with procedures used at Swaziland border and SADC countries.
NTB-000-188	7.10. Other	2009-07-27	Mozambique: Ministry of Transport	Malawi	Resolved 2010-11-22	View
Complaint:	risk of robbery and theft along the way, particularly in Mozambique
Resolution status note:	This complaint is too general and therefore cannot be traced. Malawi reported that they were unable to substatntiate the complaint.

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