Non-Tariff Barriers :: Complaints

Resolved complaints

Showing items 481 to 500 of 855

Complaint number	NTB Type Category 1. Government participation in trade & restrictive practices tolerated by governments 1.1. Export subsidies 1.2. Government monopoly in export/import 1.3. State subsidies, procurement, trading, state ownership 1.4. Preference given to domestic bidders/suppliers 1.5. Requirement for counter trade 1.6. Domestic assistance programmes for companies 1.7. Discriminatory or flawed government procurement policies 1.8. Import bans 1.9. Determination of eligibility of an exporting country by the importing country 1.10. Determination of eligibility of an exporting establishment (firm, company) by the importing country 1.11. Occupational safety and health regulation 1.12. Multiplicity and Controls of Foreign exchange market 1.13. "Buy national" policy 1.14. Lack of coordination between government institutions 1.15. Other Category 2. Customs and administrative entry procedures 2.1. Government imposing antidumping duties 2.2. Arbitrary customs classification 2.3. Issues related to the rules of origin 2.4. Import licensing 2.5. Decreed customs surcharges 2.6. Additional taxes and other charges 2.7. International taxes and charges levied on imports and other tariff measures 2.8. Lengthy and costly customs clearance procedures 2.9. Issues related to transit fees 2.10. Inadequate or unreasonable customs procedures and charges 2.11. Lack of control in Customs infrastructure 2.12. Lack of capacity of Customs officers 2.13. Issues related to Pre-Shipment Inspections 2.14. Other Category 3. Technical barriers to trade (TBT) Category 4. Sanitary & phyto-sanitary (SPS) measures Category 5. Specific limitations 5.1. Quantitative restrictions 5.2. Exchange controls 5.3. Export taxes 5.4. Quotas 5.5. Import licensing requirements 5.6. Proportion restrictions of foreign to domestic goods (local content requirement) 5.7. Minimum import price limits 5.8. Embargoes 5.9. Non-automatic licensing 5.10. Prohibitions 5.11. Quantitative safeguard measures 5.12. Export restraint arrangements 5.13. Other quantity control measures 5.14. Restrictive licenses 5.15. Other Category 6. Charges on imports 6.1. Prior import deposits and subsidies 6.2. Administrative fees 6.3. Special supplementary duties 6.4. Import credit discriminations 6.5. Variable levies 6.6. Border taxes 6.7. Other Category 7. Other procedural problems 7.1. Arbitrariness 7.2. Discrimination 7.3. Corruption 7.4. Costly procedures 7.5. Lengthy procedures 7.6. Lack of information on procedures (or changes thereof) 7.7. Complex variety of documentation required 7.8. Consular and Immigration Issues 7.9. Inadequate trade related infrastructure 7.10. Other Category 8. Transport, Clearing and Forwarding 8.1. Government Policy and regulations 8.2. Administrative (Border Operating Hours, delays at border posts, etc.) 8.3. Immigration requirements (Visa, travel permit) 8.4. Transport related corruption 8.5. Infrastructure (Air, Port, Rail, Road, Border Posts,) 8.6. Vehicle standards 8.7. Costly Road user charges /fees 8.8. Issues related to transit Other Policy or Regulatory NTB Not a policy or regulatory NTB Check allUncheck all	Date of incident	Location COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Democratic Republic of the Congo Kenya Rwanda Somalia South Sudan Tanzania Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Reporting country or region (additional) COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Democratic Republic of the Congo Kenya Rwanda Somalia South Sudan Tanzania Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Status	Actions
NTB-000-644	2.3. Issues related to the rules of origin	2014-11-16	Rwanda: Rwanda Customs Authority and also in Majerwa	Egypt	Resolved 2016-08-24	View
Complaint:	We are importing Wheat flour from Egypt from one of the Biggest Flour mill and factory in Egypt. We have original Certificate of Origin and Comesa certificate. But they do not accept and put us import Duty. Before it is 100% Duty free. But now since september they are not accepting it. Egypt is part of Comesa and Good produced in Egypt and 100% Duty free. So why is wheat flour not accepted. Please help
Resolution status note:	During the 5th meeting of COMESA NTBs Focal Points, the two parties reported that the certificate of origin was now being recognised and therefore the NTB had been resolved.
Products:	1101: Wheat or meslin flour.
NTB-000-654	2.3. Issues related to the rules of origin	2014-12-11	Uganda: Mutukula	Tanzania	Resolved 2015-12-15	View
Complaint:	Rwanda and Uganda have not accorded preferential treatment on exports of rice from Tanzania through Rusumo and Mutukula borders respectively.
Resolution status note:	On 21st December 2015, Uganda Focal Point reported that Uganda was now according preferential treatment for rice originating from Tanzania. This NTBis therefore resolved
NTB-000-678	2.3. Issues related to the rules of origin Policy/Regulatory	2011-08-25	Egypt: Egyptian Customs Authority - Ministry of Finance	Kenya	Resolved 2016-02-08	View
Complaint:	Non acceptance of COMESA certificates of origin on mill white sugar, LG Electronics (TV sets) originating from Kenya
Resolution status note:	On 8th February 2016 , Focal Point for Egypt reported that the NTB be considered resolved on the basis of a recommendation from a joint visit on the spot verification for Mill White Sugar and LG products (TV Sets) was undertaken that White sugar & LG Electronics (TV sets) qualify for preferential treatment according to COMESA protocol of ROO.
NTB-000-679	2.3. Issues related to the rules of origin Policy/Regulatory	2014-01-23	Rwanda: Rwanda Revenue Authority	Egypt	Resolved 2016-08-24	View
Complaint:	Rwanda doubts the originating status of wheat flour exported by Egypt
Resolution status note:	During the 5th Meeting of COMESA NTBs Focal Points held in Nairobi fro 23-25 August 2016, Egypt reported that the complainant had not been forth coming with additional information to facilitate consideration of this matter by the countries, In that regard, The two parties therefore decided that the matter be considered resolved .
NTB-000-680	2.3. Issues related to the rules of origin Policy/Regulatory	2015-09-04	Tanzania: Namanga	Kenya	Resolved 2016-04-29	View
Complaint:	General Motors East Africa sold some vehicles to its dealer in Tanzania which vehicles were charged duty, despite the provisions of the rules of origin which qualify vehicles assembled from CKD as local products and should be sold free of duty within EAC. The Rules of Origin were gazette on the 23rd day of January 2015 and they are fully operational. This is a clear violation of the EAC Rules of Origin. Copies of the EAC Certificate of Origin, the Commercial invoice, the Import Duty Assessment Document & the Import Duty Payment Note for four vehicles that were charged duty at the Namanga border are available for scrutiny if required. We sought an explanation from the Tanzania Revenue Authority but they have not given a substantial explanation except that, in their opinion the rules take effect from October this year
Resolution status note:	The new EAC rules became fully operational in Tanzania at the end of April 2016 and the the operational manuals were circulated to all borders. The vehicles qualifies for preferential treatment under the new rules. This issue was considered resolved during EAC 20th NTBs Forum
NTB-000-702	2.3. Issues related to the rules of origin	2015-09-17	Tanzania: National Environment Management	Rwanda	Resolved 2018-05-12	View
Complaint:	Delays in issuance of certificates by Tanzania’s NEMA (National Environmental management Authority) which has the validity for three months. It also takes three months to renew the certificate that allows Bralirwa Ltd to export broken glasses and bottles to Dar es Salaam to be recycled by KIOO Ltd. Reported in 2015.
Resolution status note:	During the 25th EAC NTBs Forum held on 9- 12 May 2018, URT and Rwanda reported that this issue hadbeen resolved.
NTB-000-707	2.3. Issues related to the rules of origin Policy/Regulatory	2016-05-04	Rwanda: Rwanda Revenue Authority	Tanzania	Resolved 2017-05-06	View
Complaint:	Rwanda does not give preferential treatment for rice originating from Tanzania as per the requirement of the EAC Rules of origin
Resolution status note:	During the 23rd Meeting of the EAC NTBs Forum held from 4- 6 MAy 2017 in Kampala, Rwanda reported that she was now according preferential treatment to Rice imported from Tanzania
NTB-000-720	2.3. Issues related to the rules of origin Policy/Regulatory	2016-06-07	Sudan: Sudan Customs Authority	Egypt	Resolved 2021-03-17	View
Complaint:	Sudan Customs authority has stopped applying the customs exemption on Egyptian Ceramic tiles products despite the fact that the consignments are accompanied by a COMESA certificate of origin .
Resolution status note:	RESOLVED during 1st Meeting of the COMESA Regional NTBs Forum held on 16- 17 March 2021
NTB-000-746	2.3. Issues related to the rules of origin	2017-03-17	Kenya: Mombasa sea port	Mauritius	Resolved 2019-04-25	View
Complaint:	Customs in Kenya are not accepting the COMESA certificate of origin which has been issued by the Competent Authority in Mauritius based on the "value addition" rule. While all criteria and conditions have been met to comply with the "value addition" rule, officials from the Kenyan Revenue Authority have blocked the consignments of refined sugar which were duly accompanied by a COMESA certificate of origin.
Resolution status note:	On 12th October 2017, the Mauritius Focal Point reported that, the COMESA Secretariat facilitated a joint on-the-spot investigation between Mauritius and Kenya, carried out on 12-14 June 2017, in Mauritius, to ascertain whether the sugar exported by Mauritius to Kenya meets the origin criteria as set out by the COMESA Protocol of Rules of Origin. The key findings of the investigation were that the refining of sugar goes beyond the simple mixing of ingredients and that the calculation of value addition was in line with the COMESA Protocol of Origin and therefore the sugar qualified for preferential access.
Products:	1701.99: Cane or beet sugar and chemically pure sucrose, in solid form (excl. cane and beet sugar containing added flavouring or colouring and raw sugar)
NTB-000-841	2.3. Issues related to the rules of origin	2018-09-06	Uganda: Malaba	EAC	Resolved 2018-11-16	View
Complaint:	Uganda does not recognize the calibration certificate issued by Weight and Measures Agency (WMA) for oil tanks from URT
Resolution status note:	Tanzania reported during the 25th EAC Regional Forum on NTBs that it was Resolved
NTB-000-760	2.3. Issues related to the rules of origin Policy/Regulatory	2017-05-05	Tanzania: Tanzania Revenue Authority	Kenya	Resolved 2019-10-16	View
Complaint:	Lack of preferential treatment. Payment of full CET duty on cement exports from Kenya to Tanzania due to interpretation of Chapter 25. This also affects situations where the local content is at a high percentile. Tanzania authorities attach a 35% duty to cement that is not ‘wholly produced’ in an EAC state. This is opposed to previous practice which had other categories on the rules of origin certificate that for cement included ‘value addition’ and/or ‘substantially transformed using material content not exceeding 60%’ - the Authorities do not consider these categories anymore; the rules of origin must state whether the item is either wholly produced or not.
Resolution status note:	During the Bilateral Meeting held on 27th April 2019, both Kenya and Tanzania, Tanzania reported that Cement transfered from Kenya is granted preferential treatment which was disputed by Kenya. The Tanzania Revenue Authority agreed to provide feedback in one week. The meeting was informed by the Secretariat that the NTB was resolved during the CoC meeting of April 2019.
NTB-000-760	2.3. Issues related to the rules of origin Policy/Regulatory	2017-05-05	Tanzania: Tanzania Revenue Authority	Kenya	Resolved 2019-10-16	View
Complaint:	Lack of preferential treatment. Payment of full CET duty on cement exports from Kenya to Tanzania due to interpretation of Chapter 25. This also affects situations where the local content is at a high percentile. Tanzania authorities attach a 35% duty to cement that is not ‘wholly produced’ in an EAC state. This is opposed to previous practice which had other categories on the rules of origin certificate that for cement included ‘value addition’ and/or ‘substantially transformed using material content not exceeding 60%’ - the Authorities do not consider these categories anymore; the rules of origin must state whether the item is either wholly produced or not.
Resolution status note:	During the Regional meeting held on 16th October, 2019 it was agreed that the complaint that says, "Kenya further reported that, in addition, Tanzania has introduced another requirement whereby before Kenya export cement, Kenya manufacturers need to send a sample of cement to Tanzania Government chemist for sampling. This is causing delays and it's costly to test and to take samples to Tanzania. This is really frustrating cement from Kenya." should be deleted from the system as Kenya could not provide evidence on the same.
NTB-000-761	2.3. Issues related to the rules of origin Policy/Regulatory	2017-05-05	Uganda: Uganda Revenue Authority	Kenya	Resolved 2018-11-16	View
Complaint:	Lack of Preferential treatment of textiles and apparels products from Kenya when exported into Uganda
Resolution status note:	The SCTIFI meeting held on 16 November 2018 was informed that the stay of application on textile and apparels expired on 30th June 2018 and was not renewed The NTB was resolved by the Committee on Customs (CoC) .
NTB-000-762	2.3. Issues related to the rules of origin Policy/Regulatory	2017-05-05	Tanzania: Tanzania Revenue Authority	Kenya	Resolved 2018-11-16	View
Complaint:	Lack of Preferential treatment of textiles and apparels products from Kenya when exported into Tanzania
Resolution status note:	During SCTIFI meeting held on 16 November 2018, Kenya reported that stay of application ended on 30th June, 2018 and there was no extension for the same. The NTB was therefore resolved.
NTB-000-763	2.3. Issues related to the rules of origin Policy/Regulatory	2017-05-05	Uganda: Uganda Revenue Authority	Kenya	Resolved 2018-11-28	View
Complaint:	Lack of preferential treatment for printed adhesive paper labels products and corrugated cartons manufactured in Kenya and exported to Uganda.
Resolution status note:	The Secretariat reported that the SCTIFI meeting was informed that Uganda provides preferential treatment. The matter is therefore resolved
NTB-000-763	2.3. Issues related to the rules of origin Policy/Regulatory	2017-05-05	Uganda: Uganda Revenue Authority	Kenya	Resolved 2018-11-28	View
Complaint:	Lack of preferential treatment for printed adhesive paper labels products and corrugated cartons manufactured in Kenya and exported to Uganda.
Resolution status note:	The SCTIFI meeting was informed that Uganda provides preferential treatment. The matter is resolved
NTB-000-773	2.3. Issues related to the rules of origin Policy/Regulatory	2017-05-05	Uganda: Uganda Revenue Authority	Kenya	Resolved 2019-05-03	View
Complaint:	Lack of preferential treatment of packaging materials for beverages i.e. juice, milk etc manufactured in Kenya when exported into Uganda.
Resolution status note:	Kenya informed the 27th Regional Monitoring Committee meeting on 3rd May 2019 that Uganda is now recognising the packaging materials from Kenya. The NTB was resolved.
NTB-000-774	2.3. Issues related to the rules of origin Policy/Regulatory	2017-05-05	Uganda: Uganda Revenue Authority	Kenya	Resolved 2018-11-16	View
Complaint:	Lack of preferential treatment of paper sacks manufactured in Kenya and exported into Uganda
Resolution status note:	During the SCTIFI meeting held on 16 November 2018, Uganda reported that the NTB was resolved for Companies that are not under Duty remission.
NTB-000-779	2.3. Issues related to the rules of origin Policy/Regulatory	2017-05-05	Kenya: Kenya Revenue Authority	Tanzania	Resolved 2017-10-02	View
Complaint:	Kenya does not give preferential treatment for wheat flour from Tanzania.
Resolution status note:	During the Bilateral meeting held in September between Kenya and Tanzania, Kenya reported that AZAM company was gazzeted for the duty remission to produce specific products. According to the evidence produced by Tanzania the Tanzania exporter was gazzeted on 14th July, 2017 but the denial of market access to their client in Kenya is said to have happened on 10th February, 2017 before the gazettement. This NTB was therefore resolved.
NTB-000-800	2.3. Issues related to the rules of origin	2017-11-01			Resolved 2019-10-15	View
Complaint:	Lack of preferential treatment to Cerelac product manufactured in Kenya and exported into Tanzania on the basis that Kenya via Legal Notice No.EAC/70/2017 was granted stay application of CET in respect to raw sugar. EAC Legal Notice No.EAC/70/2017 granted Kenya duty remission on raw sugar not a stay. For a company to import, it has to follow due process of gazettement. So far no company has applied, no DRS application received and no company has been gazetted to import raw sugar.
Resolution status note:	The Regional Monitoring Committee held on 15th October, 2019 agreed that the NTB was resolved.

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