Non-Tariff Barriers :: Complaints

Resolved complaints

Showing items 401 to 420 of 855

Complaint number	NTB Type Category 1. Government participation in trade & restrictive practices tolerated by governments 1.1. Export subsidies 1.2. Government monopoly in export/import 1.3. State subsidies, procurement, trading, state ownership 1.4. Preference given to domestic bidders/suppliers 1.5. Requirement for counter trade 1.6. Domestic assistance programmes for companies 1.7. Discriminatory or flawed government procurement policies 1.8. Import bans 1.9. Determination of eligibility of an exporting country by the importing country 1.10. Determination of eligibility of an exporting establishment (firm, company) by the importing country 1.11. Occupational safety and health regulation 1.12. Multiplicity and Controls of Foreign exchange market 1.13. "Buy national" policy 1.14. Lack of coordination between government institutions 1.15. Other Category 2. Customs and administrative entry procedures 2.1. Government imposing antidumping duties 2.2. Arbitrary customs classification 2.3. Issues related to the rules of origin 2.4. Import licensing 2.5. Decreed customs surcharges 2.6. Additional taxes and other charges 2.7. International taxes and charges levied on imports and other tariff measures 2.8. Lengthy and costly customs clearance procedures 2.9. Issues related to transit fees 2.10. Inadequate or unreasonable customs procedures and charges 2.11. Lack of control in Customs infrastructure 2.12. Lack of capacity of Customs officers 2.13. Issues related to Pre-Shipment Inspections 2.14. Other Category 3. Technical barriers to trade (TBT) Category 4. Sanitary & phyto-sanitary (SPS) measures Category 5. Specific limitations 5.1. Quantitative restrictions 5.2. Exchange controls 5.3. Export taxes 5.4. Quotas 5.5. Import licensing requirements 5.6. Proportion restrictions of foreign to domestic goods (local content requirement) 5.7. Minimum import price limits 5.8. Embargoes 5.9. Non-automatic licensing 5.10. Prohibitions 5.11. Quantitative safeguard measures 5.12. Export restraint arrangements 5.13. Other quantity control measures 5.14. Restrictive licenses 5.15. Other Category 6. Charges on imports 6.1. Prior import deposits and subsidies 6.2. Administrative fees 6.3. Special supplementary duties 6.4. Import credit discriminations 6.5. Variable levies 6.6. Border taxes 6.7. Other Category 7. Other procedural problems 7.1. Arbitrariness 7.2. Discrimination 7.3. Corruption 7.4. Costly procedures 7.5. Lengthy procedures 7.6. Lack of information on procedures (or changes thereof) 7.7. Complex variety of documentation required 7.8. Consular and Immigration Issues 7.9. Inadequate trade related infrastructure 7.10. Other Category 8. Transport, Clearing and Forwarding 8.1. Government Policy and regulations 8.2. Administrative (Border Operating Hours, delays at border posts, etc.) 8.3. Immigration requirements (Visa, travel permit) 8.4. Transport related corruption 8.5. Infrastructure (Air, Port, Rail, Road, Border Posts,) 8.6. Vehicle standards 8.7. Costly Road user charges /fees 8.8. Issues related to transit Other Policy or Regulatory NTB Not a policy or regulatory NTB Check allUncheck all	Date of incident	Location COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Democratic Republic of the Congo Kenya Rwanda Somalia South Sudan Tanzania Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Reporting country or region (additional) COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Democratic Republic of the Congo Kenya Rwanda Somalia South Sudan Tanzania Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Status	Actions
NTB-000-705	8.7. Costly Road user charges /fees Policy/Regulatory	2016-04-23	Rwanda: Rwanda Revenue Authority	Burundi	Resolved 2016-12-07	View
Complaint:	Rwanda makes trucks to pay double the certificate of Transit Goods. That is US$400 instead of US$ 200 per truck and trailer separately
Resolution status note:	The 22nd meeting of the NTBs forum held in December 2016 accepted Rwanda explanation that Rwanda was implementing the revised EAC Regulations on Customs Management Act, 2010.The Act stipulates that a pulling trailer is considered separate from the truck. This NTB was resolved
NTB-000-707	2.3. Issues related to the rules of origin Policy/Regulatory	2016-05-04	Rwanda: Rwanda Revenue Authority	Tanzania	Resolved 2017-05-06	View
Complaint:	Rwanda does not give preferential treatment for rice originating from Tanzania as per the requirement of the EAC Rules of origin
Resolution status note:	During the 23rd Meeting of the EAC NTBs Forum held from 4- 6 MAy 2017 in Kampala, Rwanda reported that she was now according preferential treatment to Rice imported from Tanzania
NTB-000-910	2.3. Issues related to the rules of origin Policy/Regulatory	2019-08-28	Rwanda: Rusumo	Tanzania	Resolved 2020-09-01	View
Complaint:	The Rwanda Revenue Authority has denied preferential treatment on silk coat product from Tanzania.
Resolution status note:	During the RMC meeting held on 1 September 2020, Rwanda reported that the preferential treatment is being granted for these goods. Hence the NTB is resolved.Tanzania to consult the company concerned and provide feedback.
NTB-000-940	5.14. Restrictive licenses Policy/Regulatory	2020-01-09	Rwanda: Rwanda FDA	Kenya	Resolved 2020-09-01	View
Complaint:	The newly introduced Rwanda FDA is a double registration and a violation to EAC originating products with standardization quality marks for mutual recognition. Rwanda FDA was never notified to Kenya/EAC This will mean products going through double registration/approval systems in EAC. Rwanda to consider exempting EAC products from FDA These are stringent new requirements on the EAC Community Products: - when you want to import you need to request for import license, we no longer export/import from EAC, therefore when products have quality standardization mark it serves as one of documents to prove the safety of the products. - You will also need to provide the product invoice and batch test reports to get the import license, before a products is issued with SMark it must be tested and confirmed that it conforms to the EAC products certification therefore this requirements should be exempted from locally manufactured products with quality marks and Certificate of Origin. - Registration of the products: it is now mandatory to have the products registered have unique Smark numbers. Authenticity of products can be obtained online on the National bureaus. - Registration fee will make locally manufactured products noncompetitive.
Resolution status note:	During the RMC meeting the Republic of Rwanda informed that, In addressing such related and persistent NTBs, the EASC in 2018 directed the QATSC to develop a Framework for inter agency regulatory control of food and cosmetics to facilitate cross border trade of these commodities. The final framework was recommended by the EASC for SCTIFI approval in their next meeting and this if Partner States commit to implement will reduce the cost of doing business arising among others from re - registration and re- testing . In respect to the Rwanda FDA, the issue was brought to the attention of the Extraordinary meeting of the EASC held on 12th June 2020. The QATSC was directed to discuss the matter and report in the next EASC meeting held on 23rd July with participation of most Partner States Regulatory Authorities .In that meeting Rwanda FDA reported that they recognize products with the EAC notified Quality -Marks that are issued based on harmonized EAC standards, and what Rwanda FDA was doing was just the listing for such products in building the database. The Registration fees for EAC products is waived and EAC products will be registered automatically. The information is on the website and the the Regulations are attached.The NTB is hence resolved.
NTB-000-980	2.3. Issues related to the rules of origin	2019-11-30	Rwanda: Rwanda Revenue Authority	Egypt	Resolved 2021-03-14	View
Complaint:	Rwanda Authorities didn't approve Comesa certificate of origin which is issued from Egypt as they are objecting that the product is not Egyptian production . We will be more than happy to invite the delegates from Rwanda to visit our factory & can do inspection to satisfy themselves. The exporting company provided all the required documents necessary to satisfy the criteria for issuing Comesa Certificate to Rwanda. As per the Rules of Egyptian Government for Comesa we have submitted all the necessary documents. Comesa Certificate No. (0092824) is attached.
Resolution status note:	RESOLVED during 1st Meeting of the COMESA Regional NTBs Forum held on 16- 17 March 2021
NTB-001-137	1.7. Discriminatory or flawed government procurement policies	2023-09-04	Rwanda: Rwanda Revenue Authority	Kenya	Resolved 2024-03-20	View
Complaint:	Rwanda has introduced higher excise duties on confectioneries transferred from Kenya to Rwanda thus making the products uncompetitive. We request Rwanda to waive these higher excise duties on confectioneries from Kenya The Rwanda new excise tax is vide Rwanda Official and special gazette of 14/09/2023 under article 4: products and corresponding rates section 2 at FRW 322/kg to confectionary and Chocolate at FRW 1930/KG and other products. This will greatly increase the tax burden on confectionery and discourage Kenya trans-fer/export to Rwanda.
Resolution status note:	Rwanda advised that " According to Article 1 of the Law nº 050/2023 of 05/09/2023 establishing the excise duty, which provides that “This Law establishes the excise duty levied on some of the imported products and products manufactured in Rwanda”. It is clear that provision of Article 4 applies to Rwandan manufactured products and foreign manufactured products equally. Therefore, is no issue of discrimination. On the other hand, this claim related to confectioneries is not an NTB because a non-tariff barrier is any measure, other than a customs tariff, that acts as a barrier to international trade. This issue is related to fees paid by manufacturers of confectioneries be they manufactured in Rwanda or in Kenya. Therefore, this claim of NTB should be withdrawn"
NTB-001-213	5.14. Restrictive licenses Policy/Regulatory	2021-01-01	Rwanda: Rwanda FDA	Kenya	Resolved 2024-11-23	View
Complaint:	Rwanda requires manufacturers in Kenya to register their cosmetic products with FDA. The process of pproduct registration is cumbersome, not clear and it takes long, sample of evidence attached shows payment was done in 2021 for 63 products but up to date only 37 products have been registered. The registration and payment are demanded despite the products having the Kenya recognized quality marks (SMark) with harminised standard. This is a violation of the SQMT Act. In addition, Rwanda FDA had committed that they are not going to retest nor charge the same fees to products that have been certified with recognised SMark. Invoice number $14,150 and invoice $1,600 FDA. Rwanda use these FDA registration to restrict our cosmetics products and food into Rwanda as Rwanda has not issued licenses for cosmetics since 2021. Additionally, these has reduced shipments of goods to Rwanda and the charges charged to products has made the prices rising.
Resolution status note:	During the Sectoral Committee on Trade meeting Partner States agreed that the NTB be referred to the East African Standards Committee (EASC) for consideration.
NTB-001-213	5.14. Restrictive licenses Policy/Regulatory	2021-01-01	Rwanda: Rwanda FDA	Kenya	Resolved 2024-11-23	View
Complaint:	Rwanda requires manufacturers in Kenya to register their cosmetic products with FDA. The process of pproduct registration is cumbersome, not clear and it takes long, sample of evidence attached shows payment was done in 2021 for 63 products but up to date only 37 products have been registered. The registration and payment are demanded despite the products having the Kenya recognized quality marks (SMark) with harminised standard. This is a violation of the SQMT Act. In addition, Rwanda FDA had committed that they are not going to retest nor charge the same fees to products that have been certified with recognised SMark. Invoice number $14,150 and invoice $1,600 FDA. Rwanda use these FDA registration to restrict our cosmetics products and food into Rwanda as Rwanda has not issued licenses for cosmetics since 2021. Additionally, these has reduced shipments of goods to Rwanda and the charges charged to products has made the prices rising.
Resolution status note:	During the Sectoral Committee on Trade meeting, Partner States agreed that this issue be referred to the East African Standards Committee (EASC) for consideration.
NTB-000-120	2.8. Lengthy and costly customs clearance procedures	2009-07-26	Seychelles: Ministry of Trade	Seychelles	Resolved 2010-07-29	View
Complaint:	The administrative procedures for issuing import licences require improved efficiency
Resolution status note:	Seychelles reported that Infrastructural and human resources limitations being addressed
NTB-000-121	2.8. Lengthy and costly customs clearance procedures	2009-07-26	Seychelles: Customs	Eswatini	Resolved 2011-06-03	View
Complaint:	There is total lack of consistency in the application of customs procedures at all clearing offices.
Resolution status note:	Seychelles reportd that the situation has much improved with ASYCUDA++
NTB-000-122	2.7. International taxes and charges levied on imports and other tariff measures	2009-07-26	Seychelles: Customs	Seychelles	Resolved 2011-06-03	View
Complaint:	Seychelles has recently imposed a levy on imports of pork and poultry products into that country
Resolution status note:	Seychelles reported that this is no longer the case
NTB-000-118	1.3. State subsidies, procurement, trading, state ownership	2009-07-26	Seychelles: Seychelles Marketing Board	Seychelles	Resolved 2010-11-22	View
Complaint:	The State participates in trading through the Seychelles marketing Board. The State Trading Company has an unfair competitive advantage over private traders.
Resolution status note:	Seychelles reported that SMB no longer in existence. Successor company STC privatised.
NTB-000-119	2.8. Lengthy and costly customs clearance procedures	2009-07-26	Seychelles: Other Seychelles	Seychelles	Resolved 2010-11-22	View
Complaint:	Lengthy clearing processes at the Seychelles ports.
Resolution status note:	Seychelles reported that, with the Asycuda system the clearing process can take 24hrs, all transaction can be done on-line. Appointments were given to clear goods to facilitate work of custom officers and avoid congestion Need to confirm current situation
NTB-000-123	7.9. Inadequate trade related infrastructure	2009-07-26	Seychelles: Other Seychelles	South Africa	Resolved 2010-11-22	View
Complaint:	Inadequate cold room facilities at ports
Resolution status note:	Seychelles reported that having adequate cold storage facility at airport and sea port is considered one future area of development.
NTB-000-125	7.9. Inadequate trade related infrastructure Policy/Regulatory	2009-07-26	Seychelles: Port Victoria	South Africa	Resolved 2010-11-22	View
Complaint:	Some businesses complained that port handling facilities at the ports are unable to handle containers that exceed 6methers (20ft) thereby limiting exporters in implementing the most cost effective way of transporting their products.
Resolution status note:	Seychelles reported that a new plan for handling of containers has been designed and is expected to ease the current burden in the handling of containers; however it is not too clear when the renovation project will kick start.
NTB-000-314	2.8. Lengthy and costly customs clearance procedures	2009-09-09	Seychelles: Port Victoria	Seychelles	Resolved 2010-11-22	View
Complaint:	The clearing process is somewhat lengthy, and bureaucratic as appointments have to be made to clear goods
Resolution status note:	Seychelles reported that with the Asycuda system the clearing process can take 24hrs, all transaction can be done on-line. Appointments were given to clear goods to facilitate work of custom officers and avoid congestion at the port as handling capacity are limited. Need to confirm current situation.
NTB-000-315	2.4. Import licensing	2009-09-09	Seychelles: Ministry of Trade	Seychelles	Resolved 2010-11-22	View
Complaint:	Administrative procedures for the import licensing system require improved efficiency
Resolution status note:	Seychelles reported that import licences are not required for the vast majority of products
NTB-000-316	2.8. Lengthy and costly customs clearance procedures Policy/Regulatory	2009-09-09	Seychelles: Port Victoria	Eswatini	Resolved 2010-11-22	View
Complaint:	There is a total lack of consistency in the application of customs procedures at all clearing offices in Seychelles
Resolution status note:	Seychelles proposed to have clearing agents undergo a competency training/exam for them to be well versed with application of customs procedures
NTB-000-318	6.5. Variable levies	2009-09-09	Seychelles: Other Seychelles	Seychelles	Resolved 2010-11-22	View
Complaint:	A levy has been introduced on pork imports
Resolution status note:	Seychelles reported that the Quotas system on pork has been abolished. Seychelles has just recently introduced a levy on such imports.
NTB-000-319	6.5. Variable levies	2009-09-09	Seychelles: Other Seychelles	Seychelles	Resolved 2010-11-22	View
Complaint:	A levy has been introduced on poultry imports
Resolution status note:	Seychelles reported that the Quotas system on poultry has been abolished. Seychelles has just recently introduced a levy on such imports.

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