Non-Tariff Barriers :: Complaints

Resolved complaints

Showing items 381 to 400 of 924

Complaint number	NTB Type Category 1. Government participation in trade & restrictive practices tolerated by governments 1.1. Export subsidies 1.2. Government monopoly in export/import 1.3. State subsidies, procurement, trading, state ownership 1.4. Preference given to domestic bidders/suppliers 1.5. Requirement for counter trade 1.6. Domestic assistance programmes for companies 1.7. Discriminatory or flawed government procurement policies 1.8. Import bans 1.9. Determination of eligibility of an exporting country by the importing country 1.10. Determination of eligibility of an exporting establishment (firm, company) by the importing country 1.11. Occupational safety and health regulation 1.12. Multiplicity and Controls of Foreign exchange market 1.13. "Buy national" policy 1.14. Lack of coordination between government institutions 1.15. Other Category 2. Customs and administrative entry procedures 2.1. Government imposing antidumping duties 2.2. Arbitrary customs classification 2.3. Issues related to the rules of origin 2.4. Import licensing 2.5. Decreed customs surcharges 2.6. Additional taxes and other charges 2.7. International taxes and charges levied on imports and other tariff measures 2.8. Lengthy and costly customs clearance procedures 2.9. Issues related to transit fees 2.10. Inadequate or unreasonable customs procedures and charges 2.11. Lack of control in Customs infrastructure 2.12. Lack of capacity of Customs officers 2.13. Issues related to Pre-Shipment Inspections 2.14. Other Category 3. Technical barriers to trade (TBT) Category 4. Sanitary & phyto-sanitary (SPS) measures Category 5. Specific limitations 5.1. Quantitative restrictions 5.2. Exchange controls 5.3. Export taxes 5.4. Quotas 5.5. Import licensing requirements 5.6. Proportion restrictions of foreign to domestic goods (local content requirement) 5.7. Minimum import price limits 5.8. Embargoes 5.9. Non-automatic licensing 5.10. Prohibitions 5.11. Quantitative safeguard measures 5.12. Export restraint arrangements 5.13. Other quantity control measures 5.14. Restrictive licenses 5.15. Other Category 6. Charges on imports 6.1. Prior import deposits and subsidies 6.2. Administrative fees 6.3. Special supplementary duties 6.4. Import credit discriminations 6.5. Variable levies 6.6. Border taxes 6.7. Other Category 7. Other procedural problems 7.1. Arbitrariness 7.2. Discrimination 7.3. Corruption 7.4. Costly procedures 7.5. Lengthy procedures 7.6. Lack of information on procedures (or changes thereof) 7.7. Complex variety of documentation required 7.8. Consular and Immigration Issues 7.9. Inadequate trade related infrastructure 7.10. Other Category 8. Transport, Clearing and Forwarding 8.1. Government Policy and regulations 8.2. Administrative (Border Operating Hours, delays at border posts, etc.) 8.3. Immigration requirements (Visa, travel permit) 8.4. Transport related corruption 8.5. Infrastructure (Air, Port, Rail, Road, Border Posts,) 8.6. Vehicle standards 8.7. Costly Road user charges /fees 8.8. Issues related to transit Other Policy or Regulatory NTB Not a policy or regulatory NTB Check allUncheck all	Date of incident	Location COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Democratic Republic of the Congo Kenya Rwanda Somalia South Sudan Tanzania Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Reporting country or region (additional) COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Democratic Republic of the Congo Kenya Rwanda Somalia South Sudan Tanzania Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Status	Actions
NTB-001-287	2.6. Additional taxes and other charges	2025-09-04	Tanzania: TRA	Kenya	Resolved 2025-11-25	View
Complaint:	URT denial of the preferential treatment to blankets that have been manufactured in Kenya and instead subjecting the blankets to full CET of 25% duty on the blankets transferred from Kenya into URT by Spinner and Spinners LTD with reason that the company is benefitting from DRS. The raw material used in the manufacture of the blankets is EAC wide remission on HS Code 5402.33.00 as a regionally eligible code under the DRS. The affected consignment is Assessment Ref: TRA Namanga, Entry Ref. 158254115-25-9900817 subjecting to 25% duty. This creates an unfair trade barrier, distorts competition, and frustrates intra-EAC trade integration goals. URT to grant preferential treatment to blankets enjoying regional DRS
Resolution status note:	The consignee did not request for preferential tariff treatment when making his declaration and thus he was required to pay a total tax of Tshs 37 million. Later an amendment was done on 11th October 2025 and currently the taxes assessed are Tshs 13 million. This resolved the matter.
NTB-001-250	1.8. Import bans	2022-01-06	Tanzania: CPRA	Uganda	Resolved 2025-08-07	View
Complaint:	The Director General Cereals and Mixed Crops Regulatory Authority (CPRA) informed the public that no permits for exporting maize and rice would be issued before the completion of a certain assessment. Traders and stakeholders were advised to wait until the evaluation was completed. The issuance of epermits was to resume after 1 May 2025, and applications submitted before that date would not be processed or approved. On 30th April 2025, an extension was announced. We request that there be non-discriminatory treatment for rice,grain and other crops from Uganda from Uganda during this assessment
Resolution status note:	On 7 August 2025, the Focal for Tanzania reported that this matter was discussed and resolved during the 38 RMC in Nairobi
NTB-000-041	2.3. Issues related to the rules of origin	2004-12-22	Sudan: Ministry of Trade	Kenya	Resolved 2010-11-22	View
Complaint:	Non recognition of Certificate of Origin (case outstanding since 2001) Kenya complained that the Authorities in Sudan refused to recognise the COMESA Certificate of Origin from Kenya on exports of Galvanised Steel Pipes
Resolution status note:	Sudan reported that the issue was resolved through the COMESA Customs and Trade Committee. (Report of the COMESA Customs & Trade Committee)
NTB-000-040	2.3. Issues related to the rules of origin	2005-05-29	Sudan: Ministry of Trade	Egypt	Resolved 2010-11-22	View
Complaint:	Non adherence of 35% value added Egypt complained that the Authorities in Sudan denied access on Egyptian Shaving Blades market due to non-adherence with 35% value addition.
Resolution status note:	Sudan reported that the issue was resolved through the COMESA Customs and Trade Committee. (Report of the COMESA Customs & Trade Committee)
Products:	8212.20: Safety razor blades of base metal, incl. razor blade blanks in strips
NTB-000-412	2.3. Issues related to the rules of origin	2009-05-08	Sudan: Port Sudan sea port	Kenya	Resolved 2015-01-19	View
Complaint:	Sudan customs authorities refused to recognise COMESA certificates of origin for the export of laundry soap noodles manufactured in Kenya. The soap noodles are packed in 25kgs PP woven bags.
Resolution status note:	On 19 January 2015, Kenya focal point reported that, ideally Sudan Customs should have requested COMESA for a verification mission to Kenya, but the issue was left hanging. Kenya would therefore want this NTB removed from the outstanding NTBs ‘as resolved’ on grounds that the affected company had advised Focal point to close the case since they are no longer exporting soap noodles to Sudan. The NTB shall be registered afresh if it features again. At that point, reporting company will be requested to provide the supportive documents with current dates.
Products:	3401.20: Soap in the form of flakes, granules, powder, paste or in aqueous solution
NTB-000-720	2.3. Issues related to the rules of origin Policy/Regulatory	2016-06-07	Sudan: Sudan Customs Authority	Egypt	Resolved 2021-03-17	View
Complaint:	Sudan Customs authority has stopped applying the customs exemption on Egyptian Ceramic tiles products despite the fact that the consignments are accompanied by a COMESA certificate of origin .
Resolution status note:	RESOLVED during 1st Meeting of the COMESA Regional NTBs Forum held on 16- 17 March 2021
NTB-001-360	2.4. Import licensing	2026-03-01	South Sudan: Nimule	Uganda	Resolved 2026-06-04	View
Complaint:	The implementation of electronic permits (e-permits) and related electronic cargo tracking for goods entering South Sudan from Uganda has led to significant delyas and costs to traders eg Over 1,000 trucks are currently stranded at the Nimule border due to challenges with the e-permit system such as additional charges, and slow processing. On the same issue,there are complaints of Extortion.Truck drivers have reported that some officials refuse electronic payments and instead demand cash, leading to corruption and higher, unofficial fees.
Resolution status note:	During the 48th SCTIFI, the two Partner States agreed that the NTB is resolved, and any other pending issues will be resolved bilaterally.
NTB-000-344	7.8. Consular and Immigration Issues	2009-12-18	South Africa: Ministry of Transport	Zambia	Resolved 2011-01-07	View
Complaint:	South Africa trucks with Zimbabwean and Zambian drivers are being impounded and at times foreign drivers get fined by the South African Cross Border Transport Agency for not possessing South African Professional Driving Permits disregarding section 32(3) of the National Road Traffic Act (Act No. 93 of 1996) which stipulates that "any document , serving a purpose similar to that of a professional driving permit issued by a competent authority , be deemed to be a professional driving permit". This has been a serious issue for many years and rears its head every now and then. (
Resolution status note:	South Africa reported that Zimbabwean driving a Zimbabwean registered vehicle only need to produce a credit card metal licence with a category for the Public drivers for heavy vehicles marked '2', endorsement of medical certificate and expiry date at the back of the licence. Drivers driving a vehicle not registered in Zimbabwe should produce an A5 size white booklet type licence, International driving permit equivalent of a Proffessional Driving Permit in South Africa issued by Automobile association of Zimbabwe. An AA stamp indicating category for heavy vehicle will be displayed on the right handside of the document. Zambian public drivers licences are similar to those of South Africa issued with a C1 to EC category of licences with endorsement (PrDP) .However the Zambian driving licences have 'P', which means passengers and 'G' indicating goods and th expiry date next to these categories
NTB-000-132	2.8. Lengthy and costly customs clearance procedures Policy/Regulatory	2009-07-26	South Africa: South Africa Revenue Services	Eswatini	Resolved 2012-04-26	View
Complaint:	South Africa is charging a fine of E1000.0 per set of customs documents for documents not acquitted within a month.
Resolution status note:	At the 3rd meeting the Tripartite NTBs Focal Points and NMC Chairs held in Dar -es-Salaam on 19-20 April 2012,South Africa reported that this is a standing transit regulation. Swaziland and South Africa agreed that South Africa would provide the regulation for distribution to stakeholders. It was therefore resolved that the NTB be considered resolved.
NTB-000-088	2.6. Additional taxes and other charges	2009-07-23	South Africa: South African Revenue Services	Namibia	Resolved 2011-06-08	View
Complaint:	South Africa charging an import levy on beer
Resolution status note:	South Africa reported that beer is traded free under SADC and 5%/litre under SACU (Source: Jacobsens tariff book)
NTB-000-077	1.6. Domestic assistance programmes for companies Policy/Regulatory	2009-07-23	South Africa: Industrial Development Corporation	South Africa	Resolved 2012-06-15	View
Complaint:	Industrial Development Corporation (IDC) in South Africa grants concessional credit facilities to productive investments
Resolution status note:	The 10th meeting of the SADC Committee on Trade Facilitation held on 14-15 JUne 2012 agreed that the subsidy was permissible under the international trade rules and therefore the NTB should be considered resolved.
NTB-000-189	2.11. Lack of control in Customs infrastructure	2009-07-27	South Africa: Beit Bridge	Malawi	Resolved 2012-04-26	View
Complaint:	Pilferage of goods and the opening of sealed containers at the South African side of the Beitbridge border post
Resolution status note:	At the 3rd meeting the Tripartite NTBs Focal Points and NMC Chairs held in Dar -es-Salaam on 19-20 April 2012,South Africa reported that they would consult SARS to provide an explanation of how the border process works and on measures put in place to prevent the incident re-occurring. Once this information was received from SARS, it wiould be uploaded to the online system. It was therefore agreed to have this NTB resolved as this could have been a once off incident.
NTB-000-090	2.8. Lengthy and costly customs clearance procedures	2009-07-26	South Africa: SouthAfrica Revenue Services	Mauritius	Resolved 2011-03-09	View
Complaint:	There are delays in VAT refunds for Mauritian importers of South African goods. It is also not clear whether the VAT refunds re only for those companies that use South African imports.
Resolution status note:	South Africa reported that this is no longer existing
NTB-000-090	2.8. Lengthy and costly customs clearance procedures	2009-07-26	South Africa: SouthAfrica Revenue Services	Mauritius	Resolved 2011-03-09	View
Complaint:	There are delays in VAT refunds for Mauritian importers of South African goods. It is also not clear whether the VAT refunds re only for those companies that use South African imports.
Resolution status note:	South Africa reported that this is no longer existing
NTB-000-090	2.8. Lengthy and costly customs clearance procedures	2009-07-26	South Africa: SouthAfrica Revenue Services	Mauritius	Resolved 2011-03-09	View
Complaint:	There are delays in VAT refunds for Mauritian importers of South African goods. It is also not clear whether the VAT refunds re only for those companies that use South African imports.
Resolution status note:	South Africa reported that this is no longer existing
NTB-000-349	6.2. Administrative fees	2010-02-10	South Africa: Ministry of Transport	Mozambique	Resolved 2011-03-09	View
Complaint:	South Africa charges on refrigerated trucks that come to pick bananas from Mozambique are too high
Resolution status note:	South Africa reported that this is no longer existing
NTB-000-303	2.7. International taxes and charges levied on imports and other tariff measures	2009-09-09	South Africa: Department of Trade and Industry	Madagascar	Resolved 2010-07-22	View
Complaint:	Complex tariff and other import tax structure
Resolution status note:	South Africa reported that both countries are members of SADC hence SADC tariff reduction schedules apply
NTB-000-219	2.3. Issues related to the rules of origin	2009-07-28	South Africa: South Africa Revenue Services	Zambia	Resolved 2010-07-22	View
Complaint:	SARS is issuing a blue colour SADC certificate of origin with wrong specifications instead of the approved Yellow certificate which is in accordance to the SADC specifications. Zambia Revenue Authority has rejected the blue certificates and demanded that Zambian importers pay full duties as deposits in order to clear their cargo which would have qualified under the SADC rules of origin had a proper certificate been issued.
Resolution status note:	South Afric areported that SARS corrected the anomally and are noiw issuing correct colour certificate of origin
NTB-000-091	2.3. Issues related to the rules of origin	2009-07-26	South Africa: SouthAfrica Revenue Services	Mauritius	Resolved 2011-03-09	View
Complaint:	South Africa is not accepting the certificate of origin for cake decorations from Mauritius.
Resolution status note:	South Africa reported that this is no longer existing
NTB-000-086	2.6. Additional taxes and other charges	2009-07-23	South Africa: Ministry of Trade	Namibia	Resolved 2010-11-22	View
Complaint:	South Africa applying a levy on imports of sorgum
Resolution status note:	South Africa reported that, according to the tariff book this product is traded free under SADC, for SACU, a tariff of 3% /kg is charged. .This has been discussed by SACU Member Countries, again this complaint does relate to NTBs,

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