Non-Tariff Barriers :: Complaints

Resolved complaints

Showing items 201 to 220 of 855

Complaint number	NTB Type Category 1. Government participation in trade & restrictive practices tolerated by governments 1.1. Export subsidies 1.2. Government monopoly in export/import 1.3. State subsidies, procurement, trading, state ownership 1.4. Preference given to domestic bidders/suppliers 1.5. Requirement for counter trade 1.6. Domestic assistance programmes for companies 1.7. Discriminatory or flawed government procurement policies 1.8. Import bans 1.9. Determination of eligibility of an exporting country by the importing country 1.10. Determination of eligibility of an exporting establishment (firm, company) by the importing country 1.11. Occupational safety and health regulation 1.12. Multiplicity and Controls of Foreign exchange market 1.13. "Buy national" policy 1.14. Lack of coordination between government institutions 1.15. Other Category 2. Customs and administrative entry procedures 2.1. Government imposing antidumping duties 2.2. Arbitrary customs classification 2.3. Issues related to the rules of origin 2.4. Import licensing 2.5. Decreed customs surcharges 2.6. Additional taxes and other charges 2.7. International taxes and charges levied on imports and other tariff measures 2.8. Lengthy and costly customs clearance procedures 2.9. Issues related to transit fees 2.10. Inadequate or unreasonable customs procedures and charges 2.11. Lack of control in Customs infrastructure 2.12. Lack of capacity of Customs officers 2.13. Issues related to Pre-Shipment Inspections 2.14. Other Category 3. Technical barriers to trade (TBT) Category 4. Sanitary & phyto-sanitary (SPS) measures Category 5. Specific limitations 5.1. Quantitative restrictions 5.2. Exchange controls 5.3. Export taxes 5.4. Quotas 5.5. Import licensing requirements 5.6. Proportion restrictions of foreign to domestic goods (local content requirement) 5.7. Minimum import price limits 5.8. Embargoes 5.9. Non-automatic licensing 5.10. Prohibitions 5.11. Quantitative safeguard measures 5.12. Export restraint arrangements 5.13. Other quantity control measures 5.14. Restrictive licenses 5.15. Other Category 6. Charges on imports 6.1. Prior import deposits and subsidies 6.2. Administrative fees 6.3. Special supplementary duties 6.4. Import credit discriminations 6.5. Variable levies 6.6. Border taxes 6.7. Other Category 7. Other procedural problems 7.1. Arbitrariness 7.2. Discrimination 7.3. Corruption 7.4. Costly procedures 7.5. Lengthy procedures 7.6. Lack of information on procedures (or changes thereof) 7.7. Complex variety of documentation required 7.8. Consular and Immigration Issues 7.9. Inadequate trade related infrastructure 7.10. Other Category 8. Transport, Clearing and Forwarding 8.1. Government Policy and regulations 8.2. Administrative (Border Operating Hours, delays at border posts, etc.) 8.3. Immigration requirements (Visa, travel permit) 8.4. Transport related corruption 8.5. Infrastructure (Air, Port, Rail, Road, Border Posts,) 8.6. Vehicle standards 8.7. Costly Road user charges /fees 8.8. Issues related to transit Other Policy or Regulatory NTB Not a policy or regulatory NTB Check allUncheck all	Date of incident	Location COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Democratic Republic of the Congo Kenya Rwanda Somalia South Sudan Tanzania Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Reporting country or region (additional) COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Democratic Republic of the Congo Kenya Rwanda Somalia South Sudan Tanzania Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Status	Actions
NTB-000-356	2.8. Lengthy and costly customs clearance procedures	2010-02-10	Tanzania: Tanzania Revenue Authority	Tanzania	Resolved 2011-07-28	View
Complaint:	Customs officers arbitrarily verify goods in transit at various check points and break seals for 100% physical verification leading to delays, breakages for goods thinly packed in the container etc. Customs could communicate with the next customs point at the border for verification to avoid 100% verification along the way. In some instances, the verification would have taken place at the point of loading the goods.
Resolution status note:	Tanzania Revenue Authority reported that there are only two check points in Misubusubu and at Makambako to check only the if truck abides by transit time and transit route. TRA does not break any seals. If any seal is tempered with transporter is supposed to notify TRA office, transit check point or the nearest police station. All transit check points are automated under asycuda so they can be monitored in the system. TRA is in the process of acquiring electronic cargo tracking system hence check points will go away.
NTB-000-357	7.9. Inadequate trade related infrastructure	2010-02-10	Tanzania: Ministry of Transport	Tanzania	Resolved 2011-08-28	View
Complaint:	A transit point in Mbezi is too small. The ongoing Stakeholders meetings to resolve the issue are taking long to materialize. Trucks are held for as long as 2,5km long ques.
Resolution status note:	Tanzania Revenue Authority reported that this transit point was closed in March 2010.
NTB-000-362	2.8. Lengthy and costly customs clearance procedures	2010-02-10	Tanzania: Tanzania Revenue Authority	Tanzania	Resolved 2011-07-28	View
Complaint:	There are different offices for processing customs documents in Tanzania. There is need for one stop house fore.g. in Dar-es- salaam
Resolution status note:	Tanzania Revenue Authority reported that all documentation for imports is centralized and is available and processed online. Allexports documents are processed at the borders.
NTB-000-362	2.8. Lengthy and costly customs clearance procedures	2010-02-10	Tanzania: Tanzania Revenue Authority	Tanzania	Resolved 2011-07-28	View
Complaint:	There are different offices for processing customs documents in Tanzania. There is need for one stop house fore.g. in Dar-es- salaam
Resolution status note:	Tanzania reported that documentation procedures have been decentralized as a result of use of online lodging of documents and extended working hours at the custom's department, among other improvements. Tanzania Revenue Authority reported that all documentation for imports is available processed online. All exports documents are processed at the border.
NTB-000-148	2.8. Lengthy and costly customs clearance procedures Policy/Regulatory	2009-07-27	Zambia: Ministry of Trade	Tanzania	Resolved 2011-03-04	View
Complaint:	Zambia licensing process just too long.
Resolution status note:	Zambia reported that the process only takes 24hours
NTB-000-163	2.4. Import licensing Policy/Regulatory	2009-07-27	Zambia: Ministry of Trade	Tanzania	Resolved 2011-03-04	View
Complaint:	Licensing process just too long
Resolution status note:	Zambia reported that the process only takes 24hours
NTB-000-150	2.3. Issues related to the rules of origin	2009-07-27	Kenya: Kenya Revenue Authority	Tanzania	Resolved 2011-08-29	View
Complaint:	In some instances, Kenya customs demands that Tanzania exporters wishing to pernetrate the Kenyan market have to produce an EA certificate of origin or alternatively an international certificate of origin. An EA certificate of origin does not exist yet, since the EA countries are using the COMESA certificate of origin until they develope their own.
Resolution status note:	At the NMC meeting held in Naifrobi on 29 August 2011, Kenya reported that there is an EAC certificate of origin currently issued by Confederation of Tanzania Industries (CTI) .
NTB-000-157	2.8. Lengthy and costly customs clearance procedures	2009-07-27	Kenya: Kenya Revenue Authority	Tanzania	Resolved 2011-07-28	View
Complaint:	Too much time is lost during cross border pre-shipment inspection and certification for Kenyan bound cargo.
Resolution status note:	At the NMC meeting held in Nairobi on 29 August 2011, Kenya reported that KRA is currently carrying out time release study to determine time taken at borders. 2. EAC is in the process of introducing OSBP.
NTB-000-359	2.8. Lengthy and costly customs clearance procedures	2010-02-10	Kenya: Ministry of Home Affairs	Tanzania	Resolved 2011-07-28	View
Complaint:	In Kenya, police can claim that a container is security risk and arrest it until customs people come.
Resolution status note:	At the NMC meeting held in Nairobi on 29 August 2011, Kenya reported that this was an isolated case which did not repeat.
NTB-000-360	7.9. Inadequate trade related infrastructure	2010-02-10	Kenya: Ministry of Transport	Tanzania	Resolved 2011-07-28	View
Complaint:	Kenya is not calibrating the weighbridges; therefore there is use of different weights. Leading to rampant Bribery activities taking place at the weigh bridges
Resolution status note:	At the NMC meeting held in Nairobi on 29 August 2011, Kenya reported the weighbridges have been automated such that weight is recorded online.
NTB-000-361	7.9. Inadequate trade related infrastructure	2010-02-10	Kenya: Ministry of Transport	Tanzania	Resolved 2016-06-29	View
Complaint:	Unreliable, different readings on the internal weighbridges in Tanzania, Kenya, Uganda, Rwanda and Burundi. Readings can differ as much as between 500-700kgs resulting in transporters paying unnecessary huge fines. Weighbridges are often verified, however, various factors which include technical faults of the instruments and unscrupulous conduct of the transporters sometimes result in false readings: This problem relates to transit goods in properly sealed containers that, under normal circumstances, cannot be opened before they get to destination.
Resolution status note:	The EAC secretariat reported that the EAC Axle load act was enacted by EALA in May, 2014
NTB-000-358	2.8. Lengthy and costly customs clearance procedures	2010-02-10	Democratic Republic of the Congo: Ministry of Trade	Tanzania	Resolved 2023-02-20	View
Complaint:	The process of obtaining DRC Ogeframe certificate delays cargo at the port and increases costs. Procedure is too long as it involves exporter paying fees at Tanzania Revenue Authority in DAr es Salaam Office and then take the document for endorsement by DRC. This is applicable only to transit goods to DRC.
Resolution status note:	Member States agreed to resolve on the strength that no complaints had been received .
NTB-000-386	1.1. Export subsidies A83: Certification requirement Policy/Regulatory	2010-10-15	Zambia: Ministry of Health	Tanzania	Resolved 2011-05-23	View
Complaint:	The Ministry of health in Zambia issued a notice under Food and Drugs Act Cap 303 of the Laws of Zambia for all importers of food products into Zambia and those transiting to other countries to obtain Health insuarance certificates. All transit trucks loaded with food stuff and beverarages must obtain this permit which is only issued in Lusaka and takes upto 10 days. This short notice has resulted in all the trucks carrying this kind of cargo getting stuck in Nakonde adding to more delays than what already being experienced at Nakonde . What is odd is that why should transit trucks have to obtain these permits ? Can something be done about this urgently to avoid huge pile ups of trucks at Nakonde please ?
Resolution status note:	Zambia reported that there is no Health insurance certificates but health clearance certificate under cap 303 and this requirement has always been there except Nakonde border post previously was operating without following these requirements until recently when they are working towards normalizing its operations. These certificates are only issued in Lusaka but efforts are being made to build capacity at provincial levels so that the system can be decentralized. This is in the plan for this year, 2011.
NTB-000-151	2.8. Lengthy and costly customs clearance procedures	2009-07-27	Kenya: Kenya Revenue Authority	Tanzania	Resolved 2010-11-22	View
Complaint:	On a number of occasions, Kenyan customs demands that products originating from Tanzania have to be unloaded for physical verification, which means destruction of the product packages. The importer has thereafter to repackage goods at own cost so as to fit original packages. Products most affected include tyres, textiles, cognac spirits and cigarettes.
Resolution status note:	Issue resolved through COMESA customs and trade comittee
NTB-000-152	2.8. Lengthy and costly customs clearance procedures	2009-07-27	Kenya: Kenya Revenue Authority	Tanzania	Resolved 2010-11-22	View
Complaint:	Kenyan customs often demand a customs insurance bond for transit goods that pass through Kenyan roads en route to Uganda , Rwanda, Burundi and DRC.
Resolution status note:	Issue resolved through EAC
NTB-000-153	1.1. Export subsidies B41: TBT regulations on production processes	2009-07-27	Mauritius: Ministry of Trade	Tanzania	Resolved 2010-11-22	View
Complaint:	Mauritius have refused to buy beer from Tanzania on TBT grounds
Resolution status note:	Mauritius reported that this is no longer obtaining
NTB-000-081	1.1. Export subsidies B14: Authorization requirements for importing certain products	2009-07-23	South Africa: Ministry of Trade	Tanzania	Resolved 2010-11-22	View
Complaint:	South Africa places adhoc requirements on the importation of perishable goods in the form of standards
Resolution status note:	Soth Africa reported that compulsory specifications for perishable goods are aimed at ensuring the health and safety of the consumer and fair trading practices. The relevant internationally recognised Codex Standards and Codes of Practice are used as a basis for these compulsory specifications. Documents from Codex are specifically referenced by the WTO-SPS Agreement.
NTB-000-388	8.7. Costly Road user charges /fees	2011-01-30	EAC	Tanzania	Resolved 2014-05-15	View
Complaint:	There are too many roadblocks along the major hoghways in EAC partner states. Too many stops points (police check points ) that cause unnessary delay of goods from ports to various destinations in the partner states.
Resolution status note:	On 15th May 2014, Kenya Focal Points reported that this NTB had been resolved. KRA abolished the requirement of Cash bonds as recommended by the EAC regional forum on NTBs and Council . What is required and applied is a general bond . Therefore the NTB should be recorded as resolved.
NTB-000-389	7.3. Corruption	2011-01-28	Kenya: Sirari Border Post	Tanzania	Resolved 2011-08-29	View
Complaint:	Police officers at the Kirumu check point are harrassing Truckers bringing goods to Tanzania through Sirari border post. The harrassment is associated with attempts to solicit for bribes. Truck owners claimthat although they usually have all the customs receipts pertaining to the merchandise they are carrying, police officers have continued to hassle them for no apparent reasons.
Resolution status note:	At the NMC meeting held in Nairobi on 29 August 2011, Kenya reported a necessary disciplinary action had been taken to address this problem.
NTB-000-445	2.8. Lengthy and costly customs clearance procedures	2011-09-02	Burundi: Revenue Authority	Tanzania	Resolved 2012-04-26	View
Complaint:	Burundi customs system does not interface within the customs’ systems in the Revenue Authorities in Partner States
Resolution status note:	Burundi and Rwanda NMC consultations held during the 3rd meeting of the Tripartite NTBs Focal Points and NMC Chairs in Dar-es-salaam on 19-20 April 2012 concluded that the issue had been resolved after Rwanda bureau of standards recognised that Burundi water meets international standards.

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