Non-Tariff Barriers :: Complaints

Resolved complaints

Showing items 181 to 200 of 914

Complaint number	NTB Type Category 1. Government participation in trade & restrictive practices tolerated by governments 1.1. Export subsidies 1.2. Government monopoly in export/import 1.3. State subsidies, procurement, trading, state ownership 1.4. Preference given to domestic bidders/suppliers 1.5. Requirement for counter trade 1.6. Domestic assistance programmes for companies 1.7. Discriminatory or flawed government procurement policies 1.8. Import bans 1.9. Determination of eligibility of an exporting country by the importing country 1.10. Determination of eligibility of an exporting establishment (firm, company) by the importing country 1.11. Occupational safety and health regulation 1.12. Multiplicity and Controls of Foreign exchange market 1.13. "Buy national" policy 1.14. Lack of coordination between government institutions 1.15. Other Category 2. Customs and administrative entry procedures 2.1. Government imposing antidumping duties 2.2. Arbitrary customs classification 2.3. Issues related to the rules of origin 2.4. Import licensing 2.5. Decreed customs surcharges 2.6. Additional taxes and other charges 2.7. International taxes and charges levied on imports and other tariff measures 2.8. Lengthy and costly customs clearance procedures 2.9. Issues related to transit fees 2.10. Inadequate or unreasonable customs procedures and charges 2.11. Lack of control in Customs infrastructure 2.12. Lack of capacity of Customs officers 2.13. Issues related to Pre-Shipment Inspections 2.14. Other Category 3. Technical barriers to trade (TBT) Category 4. Sanitary & phyto-sanitary (SPS) measures Category 5. Specific limitations 5.1. Quantitative restrictions 5.2. Exchange controls 5.3. Export taxes 5.4. Quotas 5.5. Import licensing requirements 5.6. Proportion restrictions of foreign to domestic goods (local content requirement) 5.7. Minimum import price limits 5.8. Embargoes 5.9. Non-automatic licensing 5.10. Prohibitions 5.11. Quantitative safeguard measures 5.12. Export restraint arrangements 5.13. Other quantity control measures 5.14. Restrictive licenses 5.15. Other Category 6. Charges on imports 6.1. Prior import deposits and subsidies 6.2. Administrative fees 6.3. Special supplementary duties 6.4. Import credit discriminations 6.5. Variable levies 6.6. Border taxes 6.7. Other Category 7. Other procedural problems 7.1. Arbitrariness 7.2. Discrimination 7.3. Corruption 7.4. Costly procedures 7.5. Lengthy procedures 7.6. Lack of information on procedures (or changes thereof) 7.7. Complex variety of documentation required 7.8. Consular and Immigration Issues 7.9. Inadequate trade related infrastructure 7.10. Other Category 8. Transport, Clearing and Forwarding 8.1. Government Policy and regulations 8.2. Administrative (Border Operating Hours, delays at border posts, etc.) 8.3. Immigration requirements (Visa, travel permit) 8.4. Transport related corruption 8.5. Infrastructure (Air, Port, Rail, Road, Border Posts,) 8.6. Vehicle standards 8.7. Costly Road user charges /fees 8.8. Issues related to transit Other Policy or Regulatory NTB Not a policy or regulatory NTB Check allUncheck all	Date of incident	Location COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Democratic Republic of the Congo Kenya Rwanda Somalia South Sudan Tanzania Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Reporting country or region (additional) COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Democratic Republic of the Congo Kenya Rwanda Somalia South Sudan Tanzania Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Status	Actions
NTB-000-356	2.8. Lengthy and costly customs clearance procedures	2010-02-10	Tanzania: Tanzania Revenue Authority	Tanzania	Resolved 2011-07-28	View
Complaint:	Customs officers arbitrarily verify goods in transit at various check points and break seals for 100% physical verification leading to delays, breakages for goods thinly packed in the container etc. Customs could communicate with the next customs point at the border for verification to avoid 100% verification along the way. In some instances, the verification would have taken place at the point of loading the goods.
Resolution status note:	Tanzania Revenue Authority reported that there are only two check points in Misubusubu and at Makambako to check only the if truck abides by transit time and transit route. TRA does not break any seals. If any seal is tempered with transporter is supposed to notify TRA office, transit check point or the nearest police station. All transit check points are automated under asycuda so they can be monitored in the system. TRA is in the process of acquiring electronic cargo tracking system hence check points will go away.
NTB-000-362	2.8. Lengthy and costly customs clearance procedures	2010-02-10	Tanzania: Tanzania Revenue Authority	Tanzania	Resolved 2011-07-28	View
Complaint:	There are different offices for processing customs documents in Tanzania. There is need for one stop house fore.g. in Dar-es- salaam
Resolution status note:	Tanzania Revenue Authority reported that all documentation for imports is centralized and is available and processed online. Allexports documents are processed at the borders.
NTB-000-362	2.8. Lengthy and costly customs clearance procedures	2010-02-10	Tanzania: Tanzania Revenue Authority	Tanzania	Resolved 2011-07-28	View
Complaint:	There are different offices for processing customs documents in Tanzania. There is need for one stop house fore.g. in Dar-es- salaam
Resolution status note:	Tanzania reported that documentation procedures have been decentralized as a result of use of online lodging of documents and extended working hours at the custom's department, among other improvements. Tanzania Revenue Authority reported that all documentation for imports is available processed online. All exports documents are processed at the border.
NTB-000-148	2.8. Lengthy and costly customs clearance procedures Policy/Regulatory	2009-07-27	Zambia: Ministry of Trade	Tanzania	Resolved 2011-03-04	View
Complaint:	Zambia licensing process just too long.
Resolution status note:	Zambia reported that the process only takes 24hours
NTB-000-256	2.8. Lengthy and costly customs clearance procedures	2009-09-08	Democratic Republic of the Congo: Kasumbalesa	Namibia	Resolved 2016-10-07	View
Complaint:	DRC customs, cause problems on road transport through delaying trucks to depart on time to Lubumbashi
Resolution status note:	FESARTA reported that the NTB does not exist at present.
NTB-000-365	2.8. Lengthy and costly customs clearance procedures	2010-02-10	Zambia: Matumbo and Chinsali	Zambia	Resolved 2010-07-30	View
Complaint:	Inland Zambia State Police request for customs documents at Road Blocks (Matumbo, Chinsali) creating unnecessary delays.
Resolution status note:	Zambia reported that it’s a requirement for security purposes, which applies to both locals and international road users.
NTB-000-366	2.8. Lengthy and costly customs clearance procedures	2010-02-10	Zambia: Zambia Revenue Authority	Zambia	Resolved 2011-03-04	View
Complaint:	Zambia Revenue Authority delays clearing goods at Victoria Falls Border Post in Livingstone, it takes the whole day or two for travellers to be cleared. Only one officer is assigned to inspect the goods and there is arbitrary valuation of goods by the customs officer
Resolution status note:	Zambia reported that it only takes 20 minutes to clear passengers with no goods and upto 3hours for those with goods. There are two officers who inspect as the passenger traffic has reduced due to a number of them opting to use the Chirundu OSBP. For valuation of goods, they use an already existing database.
NTB-000-252	2.8. Lengthy and costly customs clearance procedures	2009-09-08	Namibia: Revenue Authority	Namibia	Resolved 2011-05-11	View
Complaint:	Customs Clearing process at the Oshikango/Santa Clara border is very long.
Resolution status note:	The Ministry of Finance recruited 41 staff members as of January 2011 in an effort to clear up the Customs Clearance process.
NTB-000-268	2.8. Lengthy and costly customs clearance procedures	2009-09-08	Namibia: Revenue Authority	Namibia	Resolved 2010-12-01	View
Complaint:	Inspections, sealing/tagging of cargo cause major delays.
Resolution status note:	Recruitment of personnel is in progress
NTB-000-268	2.8. Lengthy and costly customs clearance procedures	2009-09-08	Namibia: Revenue Authority	Namibia	Resolved 2010-12-01	View
Complaint:	Inspections, sealing/tagging of cargo cause major delays.
Resolution status note:	Recruitment of personnel in progress
NTB-000-294	2.8. Lengthy and costly customs clearance procedures Policy/Regulatory	2009-09-08	Namibia: Walvsi Bay sea port	Namibia	Resolved 2010-12-01	View
Complaint:	Delays occur at Walvis Bay to get the required documentation out in time for the trucks to leave. It leads to the company paying demurrage/penalties for trucks standing idle
Resolution status note:	Recruitment of personnel in process
NTB-000-157	2.8. Lengthy and costly customs clearance procedures	2009-07-27	Kenya: Kenya Revenue Authority	Tanzania	Resolved 2011-07-28	View
Complaint:	Too much time is lost during cross border pre-shipment inspection and certification for Kenyan bound cargo.
Resolution status note:	At the NMC meeting held in Nairobi on 29 August 2011, Kenya reported that KRA is currently carrying out time release study to determine time taken at borders. 2. EAC is in the process of introducing OSBP.
NTB-000-359	2.8. Lengthy and costly customs clearance procedures	2010-02-10	Kenya: Ministry of Home Affairs	Tanzania	Resolved 2011-07-28	View
Complaint:	In Kenya, police can claim that a container is security risk and arrest it until customs people come.
Resolution status note:	At the NMC meeting held in Nairobi on 29 August 2011, Kenya reported that this was an isolated case which did not repeat.
NTB-000-358	2.8. Lengthy and costly customs clearance procedures	2010-02-10	Democratic Republic of the Congo: Ministry of Trade	Tanzania	Resolved 2023-02-20	View
Complaint:	The process of obtaining DRC Ogeframe certificate delays cargo at the port and increases costs. Procedure is too long as it involves exporter paying fees at Tanzania Revenue Authority in DAr es Salaam Office and then take the document for endorsement by DRC. This is applicable only to transit goods to DRC.
Resolution status note:	Member States agreed to resolve on the strength that no complaints had been received .
NTB-000-382	2.8. Lengthy and costly customs clearance procedures	2010-08-11	South Africa: Beit Bridge	Malawi	Resolved 2011-10-18	View
Complaint:	The process of clearing trucks at the Beit Bridge Border Post is very low since week beginning 26 July 2010. Trucks take up to 3 days to cross from Messina to Beitbridge? Drivers have reported that South Africa Revenue Authorities are not deploying enough manpower to clear trucks on time. Stops and supervising take ages to be completed
Resolution status note:	At the Cross Border Road Transport Agency Indaba held on 18-19 October 2011, SARS reported that most clearance procedures are now done electronically. SARS is now moving into a paperless environment and is encouraging all Hauliers/Operators to register their road manifest with SARS to cut out on paper work at the border. It now takes as little as 11 minutes for a truck to be cleared on the South African side at Beit Bridge border.
NTB-000-049	2.8. Lengthy and costly customs clearance procedures Policy/Regulatory	2008-12-22	Kenya: Kenya Bureau of Standards	Egypt	Resolved 2013-01-14	View
Complaint:	Pre-verification of Compliance (PVOC) Complaint drawn to the attention of the Kenyan authorities
Resolution status note:	On 14 January 2013, Egypt Focal Point reported that Egypt was no longer complaining about the PVOC that Kenya is applying. So the NTB -000-049 should be put in the resolved NTBs category.
NTB-000-151	2.8. Lengthy and costly customs clearance procedures	2009-07-27	Kenya: Kenya Revenue Authority	Tanzania	Resolved 2010-11-22	View
Complaint:	On a number of occasions, Kenyan customs demands that products originating from Tanzania have to be unloaded for physical verification, which means destruction of the product packages. The importer has thereafter to repackage goods at own cost so as to fit original packages. Products most affected include tyres, textiles, cognac spirits and cigarettes.
Resolution status note:	Issue resolved through COMESA customs and trade comittee
NTB-000-152	2.8. Lengthy and costly customs clearance procedures	2009-07-27	Kenya: Kenya Revenue Authority	Tanzania	Resolved 2010-11-22	View
Complaint:	Kenyan customs often demand a customs insurance bond for transit goods that pass through Kenyan roads en route to Uganda , Rwanda, Burundi and DRC.
Resolution status note:	Issue resolved through EAC
NTB-000-037	2.8. Lengthy and costly customs clearance procedures	2008-05-29	Malawi: Malawi Revenue Authority	Zimbabwe	Resolved 2011-05-25	View
Complaint:	Zimbabwe complained that the Malawian authorities require a Pre-Shipment Inspection on all goods.
Resolution status note:	Malawi reportd that Preshipment Inspection was phased out in 2007.
NTB-000-198	2.8. Lengthy and costly customs clearance procedures	2009-07-27	Malawi: Malawi Revenue Authority	Zimbabwe	Resolved 2010-11-22	View
Complaint:	Discrimination in goods clearance between small and commercial traders.The quantities that a trader carries determine the procedure to be followed in clearing goods through the border. Small traders into Malawi are clogging up the whole system and flooding up the whole market with commercial goods. Commercial traders are pushed out of the system because of the procedures that are applied at the port of entry.
Resolution status note:	Malawi reported that Customs clearing procedures are the same for small as well as commercial traders, but this could have been a one-off incident. However, now the Revenue Authority has an inland clearing system to overcome delays at the border and Malawi will continuously monitor the situation at the border to ensure smooth flow of goods and people

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