Complaint

Complaint number
NTB-000-973  
NTB Type
Other type: We are asked to pay 500mts to gain entry and exit to and from Mozambique (250 in/250 out) under the guise that the trucks need to be inspected.  
Complaint
Eswatini Company is asked to pay 500mts to gain entry and exit to and from Mozambique (250 in/250 out) under the guise that the trucks need to be inspected in line with Ministerial Diploma NO 18/2007 of February 9, which approves the table of various fees for Border Posts, effective from August 2, 2020. However inspection cargo is not done and therefore we are made to pay for services not rendered. Further , the drivers have t pay to get their passport stamped.
How do we dertermine the time the vehicles stays at the border if we are billed a hourly charge all documentation and taxes dues are paid in advance to try and speed the process up why does the driver need to pay to have his passport stamped on arrival and more strangely on exiting with an empty vehicle.  
Progress update note
 
Policy or regulatory NTB
No 
Location
Mozambique: Delegação Aduaneira de Namaacha (Border post)  
Reporting Country or Region
Eswatini  
Country specific trade issue
No  
Date of incident
2020-08-04  
Status
In process  
Product Description
 
Total value
L22 000.00  
Date reported
2020-08-04 09:08  
Modified
2020-08-06 14:39