Active complaints

Showing items 1 to 20 of 57
Complaint number NTB Type
Category 1. Government participation in trade & restrictive practices tolerated by governments
Category 2. Customs and administrative entry procedures
Category 5. Specific limitations
Category 6. Charges on imports
Category 7. Other procedural problems
Category 8. Transport, Clearing and Forwarding
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Date of incident Location
COMESA
EAC
SADC
Reporting country or region
COMESA
EAC
SADC
Status
Actions
NTB-000-911 8.1. Government Policy and regulations
Policy/Regulatory
2019-10-15 Zambia: All Zambia Weighbridges Zimbabwe In process View
Complaint: Zambia applies 0% tolerance on Gross Weight at all Weigh Bridge Stations when all the other counties on the North – South Corridor allows 2 – 5% tolerance on Gross Weight as allowance for weigh bridge weight variances, since weigh bridges give varying weights at any given time which results in fining transporters unnecessarily. The expectation is that Zambia should apply a 2% tolerance on gross weight thereby removing the current challenge faced by foreign operators in the country.  
Progress: 1.On 17 October 2019, Zambia Focal Point reported that they were following up on the matter and would provide feedback as soon as possible  
NTB-000-918 3. Technical barriers to trade (TBT)
B14: Authorization requirement for TBT reasons
2019-10-05 Kenya: Charges were applied by Nairobi City Council Rwanda New View
Complaint: Requirement to foreign exhibitors in Kenya to have a trading license to be able to display their products in the trade fair without which a fine of Ksh 1,000 per day is imposed to the exhibitor by the City Council. The incident occurred during the Nairobi International Trade Fair that took place at Jamhuri Park to 30th September to 6th October 2019  
Progress: New NTB  
NTB-000-916 3. Technical barriers to trade (TBT)
B14: Authorization requirement for TBT reasons
2019-10-02 Tanzania: Happened at Rusumo. The NTB is imposed by Government Chemist Laboratory Authority. Rwanda New View
Complaint: Requirement by United Republic of Tanzania to transit trucks carrying chemicals to have export and transport chemical permits. Trucks are charged US$ 1 per ton and in most cases arbitrary charges which are imposed to transit vehicles only. The amount is applied to the entire container weight regardless of the weight of the other non-chemical products being transported in the container. Permits are difficult to obtain during week-ends and original copies are required at the border creating further delays  
NTB-000-917 2.9. Issues related to transit fees 2019-10-02 Tanzania: The customs bonds are imposed by Tanzania Revenue Authority Rwanda New View
Complaint: Requirement by Tanzania Revenue Authority to Rwandan transporters to use two customs bonds on the Northern-Central Corridor (Kigali-Rusumo-Mombasa via Holili-Taveta border post) costing US$ 150 on departure and US$ 80 on return  
Progress: New NTB  
NTB-000-919 2.3. Issues related to the rules of origin
Policy/Regulatory
2019-09-24 Kenya: Namanga Tanzania New View
Complaint: Denial of preferential treatment on Labels produced by TP Label limited.  
NTB-000-900 7.4. Costly procedures 2019-09-13 Tanzania: TBS Kenya New View
Complaint: Kenya reported that a new complaint has been reported that traders are required to provide samples of cement for testing before transporting it to Tanzania which contravenes requirement of mutual recognition of standards.  
Progress: 1. Kenya will submit evidence on this complaint by 20th September, 2019.
2. During Regional Monitoring Committee Meeting held on 15th October, 2019, the meeting agreed that Republic of Kenya to submit evidence by the 15th October, 2019, otherwise it should be deleted from the Timebound programme.
 
NTB-000-912 2.3. Issues related to the rules of origin
Policy/Regulatory
2019-09-10 Burundi: Bujumbura Port Tanzania New View
Complaint: Republic of Burundi has denied preferential treatment of MS -Plate (Iron sheet) produced by ALAF Company in Tanzania.  
NTB-000-910 2.3. Issues related to the rules of origin
Policy/Regulatory
2019-08-28 Rwanda: Rusumo Tanzania New View
Complaint: The Rwanda Revenue Authority has denied preferential treatment on silk coat product from Tanzania.  
NTB-000-895 8.8. Issues related to transit 2019-08-08 South Africa: Durban sea Port Lesotho In process View
Complaint: Container been detention for physical exam for too long now, which will delay our exports. The requested documents were provided long time.  
Progress: During the NTBs Focal Points Meeting held on 19- 21 August 2019, South Africa reported that they hd submitted the complaint SARS therefore they would make a followup and report progress by the 28th August 2019  
NTB-000-898 2.13. Issues related to Pre-Shipment Inspections 2019-05-30 South Africa: SGS South Africa Mauritius New View
Complaint: All consignments subject to Pre-Shipment Verification of Conformity (PVoC) must obtain the Certificate of Confirmity (CoC) prior to shipment.

On average, it takes SGS South Africa about 3-5 days to respond to a request made by the exporter for issuing the CoC, and it takes them further 15-20 days to produce the CoC. In the meantime, the Mauritian exporting company has to incur several financial constraints while waiting for the CoC.
 
NTB-000-913 2.9. Issues related to transit fees 2019-05-22 Tanzania: Isebania EAC New View
Complaint: The NTBs is imposed by Tanzania Revenue Authority and the customs bonds are charged by clearings agents based at Rusumo border post in Tanzania.  
NTB-000-914 2.9. Issues related to transit fees
Policy/Regulatory
2019-05-22 EAC Tanzania New View
Complaint: Two bonds are required by Tanzania Revenue Authority at Rusumo border post instead on one only as required under the Single Customs Territory for the road Rusumo-Holili/Taveta-Mombasa.  
Progress: The NTB has been presented in the EAC regional forum on NTBs pending feedback from Tanzania  
NTB-000-891 2.8. Lengthy and costly customs clearance procedures 2019-04-09 South Africa: Cape Town Eswatini In process View
Complaint: SARs stopped containers for inspection and are demanding proof of payment from consignee/buyer to the exporting company (Supplier) for the goods in transit to Eswatini. The affected company, Long Wei Investments are experiencing delays and incurring storage and demurrage charges at the port of discharge in Cape Town. SARS has withheld the consignment for over seven days from 9th April 2019. SARs are asking for different documentation at different times and dates thereby further delaying the inspection process and release of the consignments. The affected products are on Bill of Lading No. COSU6198384160  
Progress: During the NTBs Focal Points Meeting held on 19- 21 August 2019,South Africa Focal Point reported that they were attending to the issue and that a follow up will be made with SARs in the week of 28 August and report back  
NTB-000-903 8.4. Transport related corruption 2019-04-05 Kenya: Miritini, Samburu, Mariakani, Mtito Andei, Kibwezi, Machakos, Mlolongo, Nairobi, Mahimahiu, Naivasha, Nakuru, Salgaa, Molo, Kapsabet, Malaba, Eldoret Rwanda In process View
Complaint: Multiple police check points from Mombasa to Malaba (Miritini, Samburu, Mariakani, Mtito Andei, Kibwezi, Machakos, Mlolongo, Nairobi, Mahimahiu, Naivasha, Nakuru, Salgaa, Molo, Kapsabet, Malaba, Eldoret).
During the 27th RMC meeting the Republic of Rwanda reported that there are many check points from Mombasa port to Malaba/Busia which charge money to transporters.
 
Progress: The Regional Monitoring Committee held on 15th October, 2019 Kenya reported that the police cheques are not permanent, they are put according to the security alerts and removed accordingly. Kenya provided a general line +254800721230 which can be called in case of any emergency transporters may encounter on the road.  
NTB-000-904 1.14. Lack of coordination between government institutions 2019-04-05 Uganda: Mutukula Tanzania New View
Complaint: Posting of sufficient personnel to Mutukula One Stop Border Post (OSBP). Tanzania has already deployed staff necessary to meet the 24/7 working hours. But Ugandan border officials does not work 24/7. Thus, business from Tanzania to Uganda is severely affected.  
Progress: 1. During the Sectoral Committee on Trade Uganda reported that it will consult and report back during SCTIFI of May 2019.

2.During the Regional Monitoring Committee held on 15th October, 2019 Uganda reported that efforts have been made where by URA and Immigration services are available 24 hours. Uganda promised to report on the progress during SCTIFI in November, 2019.
 
NTB-000-906 2.13. Issues related to Pre-Shipment Inspections 2019-04-05 Uganda: Uganda Weight and Measures Authority Tanzania In process View
Complaint: Uganda does not recognize the Calibration Certificate issued by the Weight and Measures Agent (WMA) for oil tank from URT: Republic of Uganda does not accept the Calibration Certificate of tanks from URT. As a result, our traders are forced to undergo recalibration by Ugandan counterpart Authority (Uganda Bureau of Standards) at a charge odd USD 230. This increases the cost of doing business. The trader paid Uganda shillings 2,655,600. It was stated that the certificate from URT is valid for the period of one year.  
Progress: 1. During the Sectoral Committee on Trade Uganda reported that it will consult and report back during SCTIFI of May 2019.
2.During the Regional Monitoring Committee held on 15th October, 2019, Uganda reported that the NTB was discussed in the EAC Standards Committee and it was recommended that a technical committee should be established to harmonise the the calibration procedures for the tankers and also the fees payable to the service provided. Uganda will report on the progress during the next Regional Monitoring Committee Meeting. Nevertheless, Tanzania is concerned about the charge and requested Uganda to consider and waive it.
3. As per Regional Committee Meeting held on 15th October, 2019, it was agreed that Uganda would provide progress made during SCTIFI meeting to be held in November, 2019, In addition Tanzania requests Uganda to recognize calibration certificate issued by Weights and Measures (WMA) as per SQMT Act, 2006. And also to consider and waive charges / fees.
 
NTB-000-836 2.6. Additional taxes and other charges
Policy/Regulatory
2018-10-26 Tanzania: Tanzania Dairy Board Rwanda In process View
Complaint: Milk exported to Tanzania attracts numerous charges collected by different institutions including Tanzania Bureau of Standards, Tanzania Foods and Drugs Authority and Tanzania Dairy Board.

Also, to import a kilogramme of milk in Tanzania, under the newly signed Animal Diseases and Animal Products Movement Control Regulations published on 31st August 2018 (Government Notice No 476) and which entered into force on 1st October 2018, Tanzania now requires to pay Tsh 2,000 on milk imported from outside the country from Tsh150. This is a 1,233% increase (https://allafrica.com/stories/201810030671.html ).

This is a total ban since milk imported cannot compete with the local one.
 
Progress: 1. The meeting reviewed the list of other charges of equivalent effect imposed on dairy products and noted that not all Partner States submitted the relevant charges as directed by SCTIFI. It was recommended that PS should forward the charges to the Secretatiat for compilation and harmonization.
It was noted that most of the charges are not customs-related and there is need to write through MEAC for ministries of Agriculture and Trade to facilitate provision of the information. The Forum directed the Secretariat to officially re-write to Partner States requesting for all the information on diary charges applied on imported processed milk by 30th May 2018. The Secretariat wrote to the Partner States and Partner States are yet to respond.
The Meeting of SC on Trade recommended that Partner States should submit comprehensive charges imposed on milk and milk products to the Secretariat by 30th November 2018.
2. In the Miisterial bilateral meeting held on 19 December 2018 URT reported that it is taking steps to harmonize fees and charges in order to facilitate trade, in line with the directive of H.E the President of URT to ease the doing business environment. Regarding the delays, URT indicated that they have received testing kits and as result, food and drug tests will be conducted at the border within one hour depending on the que. URT to communicate the implementation timelines by June 2019.
3. During the regional monitoring committee meeting held from 29 April - 3 May 2019, the Secretariat reported that they had sent a letter to Partner States to submit the additional charges for harmonization.
4.The EAC Secretariat reported that they are commissioning a comprehensive Study to conduct an inventory of discriminatory Levies, Fees and Charges of Equivalent Effects imposed by regulatory institutions in Partner States and their Impact on Intra EAC Trade.
5. Rwanda reported that there is good progress on resolving the issue.
6.The Regional Monitoring Committee held on 15th October, 2019 agreed that the EAC Secretariat gives an update on the study by May, 2020.
 
NTB-000-857 8.3. Immigration requirements (Visa, travel permit) 2018-10-01 Tanzania: Kilambo EAC In process View
Complaint: Tanzania charging of Business Visa of USD 250 to EAC business persons entering URT charged as Certificate of Temporary Assignment (CTA) at all borders  
Progress: 1. Tanzania reported that the charge is not for VISA but it is a fee on a pass.The fee is charged on persons coming in Tanzania to perform temporary assignments (economic activities and professional services) such as consultancies. The Meeting urged the URT to waive the fee for East African citizens as per Regulation 5 of the EAC Common Market Protocol.
2. During the Regional Monitoring Forum held on 29 April - 3 may 2019,URT informed the meeting that this fee is charged on persons coming in to perform temporary assignments (economic activities and professional services) such as consultancies.The Meeting urged the URT to waive the fee for East African citizens as per Regulation 5 of the EAC Common Market Protocol
Recommendation:
The EAC Secretariat to convene by September, 2019, a meeting of Ministries home affairs, chiefs of Immigration, and Ministries responsible for Trade to handle matter as it affects both trade in goods and services.
3.The extra ordinary SCTIFI of September 2019 was informed that the issue was discussed in a bilateral meeting between Uganda and Tanzania. And an update will be drawn from the report of the bilateral meeting.
4.The Regional Monitoring Committee held on 15th October, 2019 agreed to await the report of the meeting of Ministers of Home Affairs, Chiefs of Immigration and Ministers responsible for Trade as Directed by the SCTIFI and the Ministerial Bilateral Meeting that was held between Uganda and Tanzania in Dar Es Salaam, Tanzania.
Tanzania reported that the fee that is being charged is a business pass amounting to USD 100 and not a visa of USD 250 as reported. This is in accordance with the Common Market Protocol.
 
NTB-000-832 3. Technical barriers to trade (TBT)
B82: Testing requirement
2018-08-28 Kenya: Mombasa sea port Mauritius In process View
Complaint: All consignments of Sugar are systematically being on hold at customs in Mombasa for analysis though prior to shipment in Mauritius, a Certificate of Analysis is being issued and verified by SGS Mauritius and a Certificate of Conformity is issued by SGS South Africa based on Certificate of Analysis.
Same SGS is a recognized International Standards Body mandated by KEBS, we would like to understand why the sugar are also being analysed before clearance in Mombasa?
 
Products: 1701.14: Raw cane sugar, in solid form, not containing added flavouring or colouring matter (excl. cane sugar of 1701 13)  
NTB-000-831 3. Technical barriers to trade (TBT)
B82: Testing requirement
2018-08-07 Kenya: Mombasa sea port Mauritius In process View
Complaint: Mauritius exports its Brown sugar produced locally to Kenya under EAS specifications which is an EAC standard.
However, we had an issue with one of our consignment with KEBS Samples ref dated 27 th July 2018.
Further to KEBS Laboratory Test Report, the content of Water Insoluble matter is 317 mg/Kg. It is our view that it is impossible to have such an amount in a sugar testing result. The maximum permissible Water Insoluble Matter allowed by KEBS is 250 mg/kg.
The same laboratory testing undertaken by the sugar mill in Mauritius has revealed a Water Insoluble Matter of a content of 33 mg/kg. As a result of this significant difference, the consignment has been blocked at customs in Mombasa since the 7th August 2018 date of Analysis started.
For transparency purposes, our company requests to understand what is the method being used to analyse the Brown Sugar.
 
Progress: Kenya and Mauritius held bilateral consultations during the meeting of NTBs focal Points held in Nairobi on 19- 21 August during which Kenya undertook to review the matter and provide feedback in two weeks from that date . Mauritius undertook to provide a status report that would assist Kenya to make the investigations.  
Products: 1701.14: Raw cane sugar, in solid form, not containing added flavouring or colouring matter (excl. cane sugar of 1701 13)  
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