Complaint

Complaint number
NTB-001-275  
NTB Type
2.3. Issues related to the rules of origin  
Complaint
The Tanzania Revenue Authority (TRA) Customs has raised doubts regarding the Certificate of Origin issued by the Kenya Revenue Authority (KRA). However, TRA has failed to provide any written explanation for its objections and has refused to verify the certificate directly with KRA via email.

As a result, the goods have been held at the Namanga border, causing delays and financial losses to the consignee. This action by TRA Customs constitutes a violation of the EAC Protocols and Regulations, undermines the rights of the importer, and damages the legitimate business interests of Kenyan enterprises engaged in intra-EAC trade.  
Progress update note
 
Policy or regulatory NTB
No 
Location
Tanzania: Namanga (Border post)  
Reporting Country or Region
Kenya  
Country specific trade issue
No  
Date of incident
2025-08-18  
Status
New  
Product Description
glass counter


 
Total value
10 465.00  
Date reported
2025-08-18 16:49  
Modified
2025-08-18 16:49  

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