Non-Tariff Barriers :: Complaints

Resolved complaints

Showing items 141 to 160 of 855

Complaint number	NTB Type Category 1. Government participation in trade & restrictive practices tolerated by governments 1.1. Export subsidies 1.2. Government monopoly in export/import 1.3. State subsidies, procurement, trading, state ownership 1.4. Preference given to domestic bidders/suppliers 1.5. Requirement for counter trade 1.6. Domestic assistance programmes for companies 1.7. Discriminatory or flawed government procurement policies 1.8. Import bans 1.9. Determination of eligibility of an exporting country by the importing country 1.10. Determination of eligibility of an exporting establishment (firm, company) by the importing country 1.11. Occupational safety and health regulation 1.12. Multiplicity and Controls of Foreign exchange market 1.13. "Buy national" policy 1.14. Lack of coordination between government institutions 1.15. Other Category 2. Customs and administrative entry procedures 2.1. Government imposing antidumping duties 2.2. Arbitrary customs classification 2.3. Issues related to the rules of origin 2.4. Import licensing 2.5. Decreed customs surcharges 2.6. Additional taxes and other charges 2.7. International taxes and charges levied on imports and other tariff measures 2.8. Lengthy and costly customs clearance procedures 2.9. Issues related to transit fees 2.10. Inadequate or unreasonable customs procedures and charges 2.11. Lack of control in Customs infrastructure 2.12. Lack of capacity of Customs officers 2.13. Issues related to Pre-Shipment Inspections 2.14. Other Category 3. Technical barriers to trade (TBT) Category 4. Sanitary & phyto-sanitary (SPS) measures Category 5. Specific limitations 5.1. Quantitative restrictions 5.2. Exchange controls 5.3. Export taxes 5.4. Quotas 5.5. Import licensing requirements 5.6. Proportion restrictions of foreign to domestic goods (local content requirement) 5.7. Minimum import price limits 5.8. Embargoes 5.9. Non-automatic licensing 5.10. Prohibitions 5.11. Quantitative safeguard measures 5.12. Export restraint arrangements 5.13. Other quantity control measures 5.14. Restrictive licenses 5.15. Other Category 6. Charges on imports 6.1. Prior import deposits and subsidies 6.2. Administrative fees 6.3. Special supplementary duties 6.4. Import credit discriminations 6.5. Variable levies 6.6. Border taxes 6.7. Other Category 7. Other procedural problems 7.1. Arbitrariness 7.2. Discrimination 7.3. Corruption 7.4. Costly procedures 7.5. Lengthy procedures 7.6. Lack of information on procedures (or changes thereof) 7.7. Complex variety of documentation required 7.8. Consular and Immigration Issues 7.9. Inadequate trade related infrastructure 7.10. Other Category 8. Transport, Clearing and Forwarding 8.1. Government Policy and regulations 8.2. Administrative (Border Operating Hours, delays at border posts, etc.) 8.3. Immigration requirements (Visa, travel permit) 8.4. Transport related corruption 8.5. Infrastructure (Air, Port, Rail, Road, Border Posts,) 8.6. Vehicle standards 8.7. Costly Road user charges /fees 8.8. Issues related to transit Other Policy or Regulatory NTB Not a policy or regulatory NTB Check allUncheck all	Date of incident	Location COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Democratic Republic of the Congo Kenya Rwanda Somalia South Sudan Tanzania Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Reporting country or region (additional) COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Democratic Republic of the Congo Kenya Rwanda Somalia South Sudan Tanzania Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Status	Actions
NTB-000-054	5.2. Exchange controls	2009-02-04	Kenya: Private Company	Mauritius	Resolved 2009-02-04	View
Complaint:	Tara Florist of Mauritius reported that they made a payment in advance for an order of cut flowers to Mayfield Growers of Nairobi, Kenya on 17 August, 2007. Mayfield Growers failed to deliver the products as agreed. Tara Florist has been sending reminders to Mayfield Growers.
Resolution status note:	Government of Kenya facilitated resolution of the problem in 2007/8
NTB-000-117	5.1. Quantitative restrictions	2009-07-26	Kenya: Kenya Revenue Authority	Mauritius	Resolved 2011-07-28	View
Complaint:	Restrictive import permit imposed by Kenya for importation of bread flour. This has been in place for more than ten years now.
Products:	1101.00: Wheat or meslin flour
NTB-000-150	2.3. Issues related to the rules of origin	2009-07-27	Kenya: Kenya Revenue Authority	Tanzania	Resolved 2011-08-29	View
Complaint:	In some instances, Kenya customs demands that Tanzania exporters wishing to pernetrate the Kenyan market have to produce an EA certificate of origin or alternatively an international certificate of origin. An EA certificate of origin does not exist yet, since the EA countries are using the COMESA certificate of origin until they develope their own.
Resolution status note:	At the NMC meeting held in Naifrobi on 29 August 2011, Kenya reported that there is an EAC certificate of origin currently issued by Confederation of Tanzania Industries (CTI) .
NTB-000-157	2.8. Lengthy and costly customs clearance procedures	2009-07-27	Kenya: Kenya Revenue Authority	Tanzania	Resolved 2011-07-28	View
Complaint:	Too much time is lost during cross border pre-shipment inspection and certification for Kenyan bound cargo.
Resolution status note:	At the NMC meeting held in Nairobi on 29 August 2011, Kenya reported that KRA is currently carrying out time release study to determine time taken at borders. 2. EAC is in the process of introducing OSBP.
NTB-000-359	2.8. Lengthy and costly customs clearance procedures	2010-02-10	Kenya: Ministry of Home Affairs	Tanzania	Resolved 2011-07-28	View
Complaint:	In Kenya, police can claim that a container is security risk and arrest it until customs people come.
Resolution status note:	At the NMC meeting held in Nairobi on 29 August 2011, Kenya reported that this was an isolated case which did not repeat.
NTB-000-360	7.9. Inadequate trade related infrastructure	2010-02-10	Kenya: Ministry of Transport	Tanzania	Resolved 2011-07-28	View
Complaint:	Kenya is not calibrating the weighbridges; therefore there is use of different weights. Leading to rampant Bribery activities taking place at the weigh bridges
Resolution status note:	At the NMC meeting held in Nairobi on 29 August 2011, Kenya reported the weighbridges have been automated such that weight is recorded online.
NTB-000-361	7.9. Inadequate trade related infrastructure	2010-02-10	Kenya: Ministry of Transport	Tanzania	Resolved 2016-06-29	View
Complaint:	Unreliable, different readings on the internal weighbridges in Tanzania, Kenya, Uganda, Rwanda and Burundi. Readings can differ as much as between 500-700kgs resulting in transporters paying unnecessary huge fines. Weighbridges are often verified, however, various factors which include technical faults of the instruments and unscrupulous conduct of the transporters sometimes result in false readings: This problem relates to transit goods in properly sealed containers that, under normal circumstances, cannot be opened before they get to destination.
Resolution status note:	The EAC secretariat reported that the EAC Axle load act was enacted by EALA in May, 2014
NTB-000-049	2.8. Lengthy and costly customs clearance procedures Policy/Regulatory	2008-12-22	Kenya: Kenya Bureau of Standards	Egypt	Resolved 2013-01-14	View
Complaint:	Pre-verification of Compliance (PVOC) Complaint drawn to the attention of the Kenyan authorities
Resolution status note:	On 14 January 2013, Egypt Focal Point reported that Egypt was no longer complaining about the PVOC that Kenya is applying. So the NTB -000-049 should be put in the resolved NTBs category.
NTB-000-059	7.3. Corruption	2009-04-20	Kenya: Rwanda to Mombasa Highway	Rwanda	Resolved 2010-11-22	View
Complaint:	Road blocks along the Northern Corridor for transporters carrying goods from Rwanda to Mombasa Port The policemen at road blocks demand payments of 1000 Uganda Shillings and 50 Kenya shillings. Once you have made the payments they don't even bother to check on what you are carrying.
Resolution status note:	Kenya reported that issue was resolved through COMESA customs and trade committee meeting
NTB-000-363	7.7. Complex variety of documentation required	2010-02-10	Kenya: Kenya Revenue Authority	Zambia	Resolved 2010-11-22	View
Complaint:	Documentations requirements for exports to Kenya are too cumbersome (SGS invoice is issued after one month and you are charged inspection charges. With regards to import permits, Zambian exporter has to raise COMESA Certification and send to Kenyan importer before shipping the goods. This process takes more than 3 months.
Resolution status note:	Issue resolved through COMESA Customs and Trade Committee
NTB-000-151	2.8. Lengthy and costly customs clearance procedures	2009-07-27	Kenya: Kenya Revenue Authority	Tanzania	Resolved 2010-11-22	View
Complaint:	On a number of occasions, Kenyan customs demands that products originating from Tanzania have to be unloaded for physical verification, which means destruction of the product packages. The importer has thereafter to repackage goods at own cost so as to fit original packages. Products most affected include tyres, textiles, cognac spirits and cigarettes.
Resolution status note:	Issue resolved through COMESA customs and trade comittee
NTB-000-152	2.8. Lengthy and costly customs clearance procedures	2009-07-27	Kenya: Kenya Revenue Authority	Tanzania	Resolved 2010-11-22	View
Complaint:	Kenyan customs often demand a customs insurance bond for transit goods that pass through Kenyan roads en route to Uganda , Rwanda, Burundi and DRC.
Resolution status note:	Issue resolved through EAC
NTB-000-389	7.3. Corruption	2011-01-28	Kenya: Sirari Border Post	Tanzania	Resolved 2011-08-29	View
Complaint:	Police officers at the Kirumu check point are harrassing Truckers bringing goods to Tanzania through Sirari border post. The harrassment is associated with attempts to solicit for bribes. Truck owners claimthat although they usually have all the customs receipts pertaining to the merchandise they are carrying, police officers have continued to hassle them for no apparent reasons.
Resolution status note:	At the NMC meeting held in Nairobi on 29 August 2011, Kenya reported a necessary disciplinary action had been taken to address this problem.
NTB-000-424	6.6. Border taxes	2011-07-04	Kenya: Malaba	Uganda	Resolved 2011-08-29	View
Complaint:	Effective July 2007 to date Kenya Plant Health Inspectorate Service (KEPHIS) imposed a Plant Import Permit (PIP) of KShs 500 on every truckload of Uganda tea in transit to Mombasa, reason that they have to issue a Phytosanitary certificate when Uganda tea is being exported. However at this time Uganda tea is already sold off. This practice is contrary to international practice where the Phytosanitary certificate is issued by a competent authority in the country of origin in this case Uganda. The above practice also many times delays Uganda tea at Malaba due to making receipts, verification and clearing hence late for listing at Mombasa auction therefore making it less competitive.
Resolution status note:	At the NMC meeting held in Nairobi on 29 August 2011, Kenya reported that: 1. Kenya does not issue plant import permit to goods in transit. 2. If tea is specifically declared as in transit, Malaba border verifies documentation and release without charging import permit. However if declared for local consumption, permit is invoked.
Products:	0902.30: Black fermented tea and partly fermented tea, whether or not flavoured, in immediate packings of <= 3 kg
NTB-000-442	7.8. Consular and Immigration Issues	2011-09-03	Kenya: Immigration Department	Rwanda	Resolved 2014-12-11	View
Complaint:	Lengthy procedures for issuing work permits by Kenya, Uganda and Tanzania Immigration departments.As per BCI 2008 ,business take between 1-5 months to acquire work permits for workers sourced from another EAC country.Businesses are forced to employ locals who may lack required skills.
Resolution status note:	At the 16th EAC regional forum on non tariff barriers held in Kigali in December 2014, EAC Secretariat reported that the Kenya had abolished this requirement. This NTB is therefore resolved
NTB-000-443	5.5. Import licensing requirements Policy/Regulatory	2011-07-14	Kenya: Malaba	Uganda	Resolved 2016-06-30	View
Complaint:	Kenya Charges a plant import permit (PIP) at Malaba on Ugandan tea destined for auction at Mombasa
Resolution status note:	Uganda reported that the NTB was resolved
NTB-000-444	1.1. Export subsidies A83: Certification requirement Policy/Regulatory	2011-09-02	Kenya: Ministry of Agriculture	Uganda	Resolved 2014-12-11	View
Complaint:	Non recognition by Kenya for SPS certificates issued by Uganda for tea destined for Mombasa action.
Resolution status note:	At the 16th EAC regional forum on non tariff barriers held in Kigali in December 2014, Kenya reported that the requirement would be abolished. Kenya reported that tea destined for auction at Mombasa for export must be warehoused in a bonded Customs warehouse (Transit Go down) of their choice. This NTB is therefore resolved
NTB-000-451	8.7. Costly Road user charges /fees Policy/Regulatory	2011-09-03	Kenya: Mombasa sea port	Uganda	Resolved 2014-12-11	View
Complaint:	Additional charges by Container freight stations.The port charges should include charges on container freight charges.
Resolution status note:	At the 16th EAC regional forum on non tariff barriers held in Kigali in December 2014, Kenya reported that the port charges by ICDs and CFS should be the one approved by port authorities. Kenya Ports Authority has signed a service level agreement to guide charges by CFS. This NTB is therefore resolved.
NTB-000-455	8.8. Issues related to transit	2011-09-03	Kenya: Central Corridor	Rwanda	Resolved 2011-09-19	View
Complaint:	Varying application of axle load specifications by Kenya. Kenya demands that trucks should noit weigh more than 48Tonnes axle load whereas other partner states allow 56tons.
Resolution status note:	The 6th EAC Regional Forum on Non tariff barriers held from 12-13 March 2012, adopted recoomendation from the meetin of EAC permanent secretaries of the sectoral Council of transport , communications and metrology held in Nairobi on 16-19 August 2011 that a meeting of experts be convined by EAC secretariat to develop supportive legal, institutional and operative framework for approval by the council in 2012. This NTB is therefore considered resolved by the regional forum.
NTB-000-455	8.8. Issues related to transit	2011-09-03	Kenya: Central Corridor	Rwanda	Resolved 2011-09-19	View
Complaint:	Varying application of axle load specifications by Kenya. Kenya demands that trucks should noit weigh more than 48Tonnes axle load whereas other partner states allow 56tons.
Resolution status note:	The axle load was agreed at 56 tons in the recent past and could possibly be a case where a hiccup arises due to lack of information by the implementing agency. When we have such cases of varying application of axle load specifications by Kenya along the Northern Corridor (Weighbridge), then it is useful to specify the weighbridge and give necessary details for us to follow and address the complain . However, the issue of varying application of axle load specifications should no longer occur because the region has adopted a uniform applicable axle load of 56 Tonnes

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