Non-Tariff Barriers :: Complaints

Resolved complaints

Showing items 801 to 820 of 917

Complaint number	NTB Type Category 1. Government participation in trade & restrictive practices tolerated by governments 1.1. Export subsidies 1.2. Government monopoly in export/import 1.3. State subsidies, procurement, trading, state ownership 1.4. Preference given to domestic bidders/suppliers 1.5. Requirement for counter trade 1.6. Domestic assistance programmes for companies 1.7. Discriminatory or flawed government procurement policies 1.8. Import bans 1.9. Determination of eligibility of an exporting country by the importing country 1.10. Determination of eligibility of an exporting establishment (firm, company) by the importing country 1.11. Occupational safety and health regulation 1.12. Multiplicity and Controls of Foreign exchange market 1.13. "Buy national" policy 1.14. Lack of coordination between government institutions 1.15. Other Category 2. Customs and administrative entry procedures 2.1. Government imposing antidumping duties 2.2. Arbitrary customs classification 2.3. Issues related to the rules of origin 2.4. Import licensing 2.5. Decreed customs surcharges 2.6. Additional taxes and other charges 2.7. International taxes and charges levied on imports and other tariff measures 2.8. Lengthy and costly customs clearance procedures 2.9. Issues related to transit fees 2.10. Inadequate or unreasonable customs procedures and charges 2.11. Lack of control in Customs infrastructure 2.12. Lack of capacity of Customs officers 2.13. Issues related to Pre-Shipment Inspections 2.14. Other Category 3. Technical barriers to trade (TBT) Category 4. Sanitary & phyto-sanitary (SPS) measures Category 5. Specific limitations 5.1. Quantitative restrictions 5.2. Exchange controls 5.3. Export taxes 5.4. Quotas 5.5. Import licensing requirements 5.6. Proportion restrictions of foreign to domestic goods (local content requirement) 5.7. Minimum import price limits 5.8. Embargoes 5.9. Non-automatic licensing 5.10. Prohibitions 5.11. Quantitative safeguard measures 5.12. Export restraint arrangements 5.13. Other quantity control measures 5.14. Restrictive licenses 5.15. Other Category 6. Charges on imports 6.1. Prior import deposits and subsidies 6.2. Administrative fees 6.3. Special supplementary duties 6.4. Import credit discriminations 6.5. Variable levies 6.6. Border taxes 6.7. Other Category 7. Other procedural problems 7.1. Arbitrariness 7.2. Discrimination 7.3. Corruption 7.4. Costly procedures 7.5. Lengthy procedures 7.6. Lack of information on procedures (or changes thereof) 7.7. Complex variety of documentation required 7.8. Consular and Immigration Issues 7.9. Inadequate trade related infrastructure 7.10. Other Category 8. Transport, Clearing and Forwarding 8.1. Government Policy and regulations 8.2. Administrative (Border Operating Hours, delays at border posts, etc.) 8.3. Immigration requirements (Visa, travel permit) 8.4. Transport related corruption 8.5. Infrastructure (Air, Port, Rail, Road, Border Posts,) 8.6. Vehicle standards 8.7. Costly Road user charges /fees 8.8. Issues related to transit Other Policy or Regulatory NTB Not a policy or regulatory NTB Check allUncheck all	Date of incident	Location COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Democratic Republic of the Congo Kenya Rwanda Somalia South Sudan Tanzania Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Reporting country or region (additional) COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Democratic Republic of the Congo Kenya Rwanda Somalia South Sudan Tanzania Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Status	Actions
NTB-000-147	1.8. Import bans Policy/Regulatory	2009-07-27	Namibia: Ministry of Trade	South Africa	Resolved 2010-11-22	View
Complaint:	Namibia imposed an import ban on wheat flour
NTB-000-193	8.7. Costly Road user charges /fees Policy/Regulatory	2009-07-27	Mozambique: Ministry of Transport	Malawi	Resolved 2010-11-22	View
Complaint:	High cost of transportation. Nearly two-thirds of the exported product is transported by the long route of road and rail to Durban, rather than the less expensive route via rail to Nacala, Mozambique. The savings from use of the closer port would be as much as 7-10 percent of total cost
Resolution status note:	The corridors issues is being adressed thorugh the Regional trade facilitation programme. Th eissues are therfore being attended to in the overall regional infrastructure developement programme
NTB-000-208	2.14. Other	2009-07-27	Malawi: Malawi Revenue Authority	Zimbabwe	Resolved 2010-11-22	View
Complaint:	Requirement by the Malawian authorities for SGS certification.
Resolution status note:	Malawi reported that the programme phased out in 2006
NTB-000-191	7.9. Inadequate trade related infrastructure	2009-07-27	Mozambique: Ministry of Transport	Malawi	Resolved 2010-11-22	View
Complaint:	Logistical bottlenecks along the Nacala and Beira rail routes have resulted in nearly 60% of Malawi's tobacco exports being sent overland to the more distant port of Durban.Nacala and Beira routes relatively expensive and inefficient.
Resolution status note:	This is a general complaint which Malawi could not folow up due to lack of specific information.
NTB-000-197	2.8. Lengthy and costly customs clearance procedures	2009-07-27	Mozambique: Delegação Aduaneira de Machipanda (Rail)	Zimbabwe	Resolved 2010-11-22	View
Complaint:	Zimbabwean exporters take longer to clear products at the Mozambique/Zimbabwe border. This is affecting particularly exports of fresh milk. This has limited Zimbabweans to exporting products that have a long shelf life into that country.
Resolution status note:	Mozambique reported that there are proper procedures for speedy clearance of fresh products, which ensure timely customs clearance and without damage to the economic operators. We will try to ascertain the situation and creating conditions that this does not happen again
NTB-000-150	2.3. Issues related to the rules of origin	2009-07-27	Kenya: Kenya Revenue Authority	Tanzania	Resolved 2011-08-29	View
Complaint:	In some instances, Kenya customs demands that Tanzania exporters wishing to pernetrate the Kenyan market have to produce an EA certificate of origin or alternatively an international certificate of origin. An EA certificate of origin does not exist yet, since the EA countries are using the COMESA certificate of origin until they develope their own.
Resolution status note:	At the NMC meeting held in Naifrobi on 29 August 2011, Kenya reported that there is an EAC certificate of origin currently issued by Confederation of Tanzania Industries (CTI) .
NTB-000-207	1.1. Export subsidies A84: Inspection requirement	2009-07-27	Malawi: Ministry of Trade	Zimbabwe	Resolved 2010-11-22	View
Complaint:	Cumbersome export certification procedures. The delays in going through the inspection process and approval process which takes a minimum of three working days, can be costly to exporters particularly for perishables. the process is that the Malawian importer seeks approval from ITS Malawi for inspection. ITS Malawi notifies ITS head office, which is in South Africa. Head office instructs ITS Zimbabwe and gives them authority to carry out the inspection at the Malawian Company's expense.
Resolution status note:	Malawi reported that these procedures are no longer applicable, phased out with PSI in 2007
NTB-000-178	1.8. Import bans	2009-07-27	Malawi: Ministry of Trade	Zimbabwe	Resolved 2010-11-22	View
Complaint:	Ban on imports of fresh meat products from Zimbabwe
Resolution status note:	Malawi reported that there is no ban on meat imports but licensing measures were introduced when there was an outbreak of foot and mouth and bird flu diseases
NTB-000-204	1.1. Export subsidies B41: TBT regulations on production processes	2009-07-27	SADC	Zimbabwe	Resolved 2010-11-22	View
Complaint:	Non recognition given of ZIMBABWE standards as having equivalent outcomes by SADC countries Authorities
Resolution status note:	SADC Secretariat advised that there is no obligation for any country to recognize another country’s national standard in SADC. However if a standard has been harmonized at regional level, all SADC countries are expected to adopt and recognize that standard. Many national standards bodies adopt international standards as their national standards. It would be highly unusual and unexpected for one country not to recognize a national standard - which is an adoption of an international standard - of a second country
NTB-000-115	8.7. Costly Road user charges /fees Policy/Regulatory	2009-07-26	Botswana: Ministry of Transport	South Africa	Resolved 2011-01-10	View
Complaint:	Botswana charges very high road levies.
Resolution status note:	Botswana reported that Botswana charges road levies on entry to Botswana at the border only. Road levies are used for road maintenance in Botswana, and are only paid once at entry point.
NTB-000-129	2.10. Inadequate or unreasonable customs procedures and charges Policy/Regulatory	2009-07-26	Eswatini: Bordergate	Botswana	Resolved 2011-06-06	View
Complaint:	A total lack of consistency in the application of customs procedures at all clearing offices especially with regards to VAT.
Resolution status note:	The Swaziland Revenue Authority (SRA) started operating in January 2011 and replaces the Department of Customs and Excise. The organization is therefore in process of developing appropriate customs clearances procedures which will be uniformly applied at all border posts. This also applies to recruitment and training of staff which is still is ongoing to reach the desired levels which will bring efficiencies in the provision of service at all borders.
NTB-000-129	2.10. Inadequate or unreasonable customs procedures and charges Policy/Regulatory	2009-07-26	Eswatini: Bordergate	Botswana	Resolved 2011-06-06	View
Complaint:	A total lack of consistency in the application of customs procedures at all clearing offices especially with regards to VAT.
Resolution status note:	Swaziland reported that the Swaziland Revenue Authority (SRA) started operating in January 2011 and replaces the Department of Customs and Excise. The organization is therefore fairly new and is still in process of developing appropriate customs clearances procedures which will be uniformly applied at all border posts. This also applies to recruitment and training of staff which is still is ongoing to reach the desired levels which will bring efficiencies in the provision of service at all borders.
NTB-000-132	2.8. Lengthy and costly customs clearance procedures Policy/Regulatory	2009-07-26	South Africa: South Africa Revenue Services	Eswatini	Resolved 2012-04-26	View
Complaint:	South Africa is charging a fine of E1000.0 per set of customs documents for documents not acquitted within a month.
Resolution status note:	At the 3rd meeting the Tripartite NTBs Focal Points and NMC Chairs held in Dar -es-Salaam on 19-20 April 2012,South Africa reported that this is a standing transit regulation. Swaziland and South Africa agreed that South Africa would provide the regulation for distribution to stakeholders. It was therefore resolved that the NTB be considered resolved.
NTB-000-116	8.7. Costly Road user charges /fees	2009-07-26	Malawi: Ministry of Transport	South Africa	Resolved 2012-04-26	View
Complaint:	Malawi charges very high road leivies
Resolution status note:	At the 3rd meeting the Tripartite NTBs Focal Points and NMC Chairs,Malawi reported that it was difficult to get further information from the complainant as this was uploaded before the online system allowed complainants to provide their contact details. However, Malawi would consult with the Ministry of Transport to gather all the transport related charges and upload them on the NTB website, for transparency. It was resolved that this NTB could not be processed for now until such time South Africa provides adequate information on the complaint. In the meantime, the NTB would be considered resolved, until the agreed information is made available. South Africa requested that the NTB be transffered to the section for resolved NTBs of policy and regulatory nature since the regulations are in place in Malawi.
NTB-000-093	7.5. Lengthy procedures	2009-07-26	Tanzania: Banking Institutions	Mauritius	Resolved 2011-05-23	View
Complaint:	Tanzania banks delay processing bank documents resulting in vessel arriving at the port of destination before the importer receives the original documents from the bank.
Resolution status note:	Tanzania reported that the complaint is obliged to comply with banks’ requirements to speed up the process
NTB-000-120	2.8. Lengthy and costly customs clearance procedures	2009-07-26	Seychelles: Ministry of Trade	Seychelles	Resolved 2010-07-29	View
Complaint:	The administrative procedures for issuing import licences require improved efficiency
Resolution status note:	Seychelles reported that Infrastructural and human resources limitations being addressed
NTB-000-121	2.8. Lengthy and costly customs clearance procedures	2009-07-26	Seychelles: Customs	Eswatini	Resolved 2011-06-03	View
Complaint:	There is total lack of consistency in the application of customs procedures at all clearing offices.
Resolution status note:	Seychelles reportd that the situation has much improved with ASYCUDA++
NTB-000-104	2.7. International taxes and charges levied on imports and other tariff measures	2009-07-26	Botswana: Ministry of Agriculture	South Africa	Resolved 2011-01-10	View
Complaint:	Botswana imposed 15% levy on wheat imports
Resolution status note:	Botswana advised that she does not impose levy on wheat imports.
NTB-000-092	2.8. Lengthy and costly customs clearance procedures	2009-07-26	Tanzania: Dar-es-Salaam Port	Mauritius	Resolved 2011-05-23	View
Complaint:	Tanzania demands pre-shipment inspection for exports from Mauritius. The lack of appointed inspection company in Mauritius makes abiding to the requirements of pre-inspection difficult.
Resolution status note:	Tanzania reported that there is no pre-shipment inspection for exports from Mauritius.
NTB-000-090	2.8. Lengthy and costly customs clearance procedures	2009-07-26	South Africa: SouthAfrica Revenue Services	Mauritius	Resolved 2011-03-09	View
Complaint:	There are delays in VAT refunds for Mauritian importers of South African goods. It is also not clear whether the VAT refunds re only for those companies that use South African imports.
Resolution status note:	South Africa reported that this is no longer existing

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