Resolved complaints

Showing items 781 to 800 of 855
Complaint number NTB Type
Category 1. Government participation in trade & restrictive practices tolerated by governments
Category 2. Customs and administrative entry procedures
Category 5. Specific limitations
Category 6. Charges on imports
Category 7. Other procedural problems
Category 8. Transport, Clearing and Forwarding
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Date of incident Location
COMESA
EAC
SADC
Reporting country or region (additional)
COMESA
EAC
SADC
Status Actions
NTB-000-230 2.8. Lengthy and costly customs clearance procedures 2009-07-28 Namibia: Namibia Revenue Authority Namibia Resolved
2011-03-09
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Complaint: Border delays due to documentation and customs procedures.  
NTB-000-298 8.7. Costly Road user charges /fees 2009-09-08 SADC Namibia Resolved
2012-06-15
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Complaint: Bond registration fees are generally high in all SADC countries  
Resolution status note: The 10th meeting of SADC Committee on Trade facilitation held on 14-15 June 2012 noted that the issue of bonds is normally managed by private sector, mostly banks therefore commercial rates would prevail. It was also noted that
within the SADC Customs work programme, there is work to facilitate single transit bond, the result of which should be
ready by March 2013. This NTB was therefore considered resolved on grounds that bond registration fees are cahrged at market rates.
 
NTB-000-355 8.7. Costly Road user charges /fees 2010-02-10 SADC Namibia Resolved
2012-06-15
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Complaint: Bond registration fees are excessively high in all SADC countries. Especially when cargo transits in two countries the bond registration fees become a constraint.  
Resolution status note: The 10th meeting of SADC Committee on Trade facilitation held on 14-15 June 2012 noted that the issue of bonds is normally managed by private sector, mostly banks therefore commercial rates would prevail. It was also noted that
within the SADC Customs work programme, there is work to facilitate single transit bond, the result of which should be
ready by March 2013. This NTB was therefore considered resolved on grounds that bond registration fees are cahrged at market rates.
 
NTB-000-372 7.1. Arbitrariness
Policy/Regulatory
2010-02-10 Mozambique: Beira Port Zambia Resolved
2011-08-23
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Complaint: Beira port authority arbitrarily assign security escort for randomly selected containers and charge US$150 without the knowledge of the importer.  
Resolution status note: During the 8th meeting of the SADC Sub Committee on Trade Facilitation ,Mozambique reported that the US$150 is a scanning charge gazette and information available to port users. Security is not assigned arbitrarily.  
NTB-000-372 7.1. Arbitrariness
Policy/Regulatory
2010-02-10 Mozambique: Beira Port Zambia Resolved
2011-08-23
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Complaint: Beira port authority arbitrarily assign security escort for randomly selected containers and charge US$150 without the knowledge of the importer.  
Resolution status note: Mozambique advised that consultations with the CORNELDER - the Company responsible for the Beira Port had been completed and that the issue had been resolved  
NTB-000-180 7.9. Inadequate trade related infrastructure
Policy/Regulatory
2009-07-27 Mozambique: Beira Port Malawi Resolved
2011-07-28
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Complaint: Beira & Nacala are the main ports for imports/export goods, which are currently overworked. Lack of institutional support.  
Resolution status note: Mozambique reported that this is not a barrier because Mozambique has three big ports fully operational. The Maputo port being the main one. In March the Single Window Project will become operational at the Maputo Port, to help reduce the time required for customs clearance  
NTB-000-520 6.5. Variable levies
Policy/Regulatory
2012-06-20 Tanzania: Tanzania Revenue Authority Kenya Resolved
2018-11-16
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Complaint: Beef and Pork from Kenya Farmers Choice are being charged 25% by Tanzania because the company is in the duty remission scheme despite the products not benefiting from the duty remission scheme.  
Resolution status note: During SCTIFI meeting held on 16 November2018, Kenya reported that the NTB was resolved  
NTB-000-414 1.1. Export subsidies
B33: Packaging requirements
2011-03-01 Zimbabwe: Chirundu Zimbabwe Resolved
2011-05-10
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Complaint: Ban on plastics of thickness less than 30 micro meters  
Resolution status note: The ban is being effected under Statutory Instrument 98 of 2010 - Environmental Management (Plastic Packaging and Plastic Bottles) Regulations , 2010 issued by the Minister of Environment and Natural Resources Management in terms of section 140 of the Environment Management Act ( Chapter 20:27) to protect the environment  
Products: 3923.29: Sacks and bags, incl. cones, of plastics (excl. those of polymers of ethylene)  
NTB-000-177 1.1. Export subsidies
A11: Prohibitions for sanitary and phytosanitary reasons
2009-07-27 Malawi: Ministry of Trade South Africa Resolved
2010-11-22
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Complaint: Ban on imports of fresh meat products from South Africa and Zimbabwe  
Resolution status note: Malawi reported that there is no ban on meat imports but licensing measures were introduced when there was an outbreak of foot and mouth and bird flu diseases  
NTB-000-178 1.8. Import bans 2009-07-27 Malawi: Ministry of Trade Zimbabwe Resolved
2010-11-22
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Complaint: Ban on imports of fresh meat products from Zimbabwe  
Resolution status note: Malawi reported that there is no ban on meat imports but licensing measures were introduced when there was an outbreak of foot and mouth and bird flu diseases  
NTB-000-033 5.10. Prohibitions 2008-12-22 Uganda: Ministry of Rourism, Trade and Industry Kenya Resolved
2019-04-26
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Complaint: Ban on Imports

Kenya has complained that Uganda had placed a ban on beef imports
 
Resolution status note: Uganda reported that the issue is not for Kenya but all other Partner States. And it is only on frozen beef she resolved the issue.  
Products: 0202.30: Frozen, boneless meat of bovine animals  
NTB-000-813 4. Sanitary & phyto-sanitary (SPS) measures
A1: Prohibitions/restrictions of imports for SPS reasons
Policy/Regulatory
2017-11-17 Uganda: Ministry responsible for Agriculture Kenya Resolved
2018-05-12
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Complaint: Ban on importation of poultry and poultry products.  
Resolution status note: During the 25th EAC Regional Forum on NTBs held from 9- 12 May 2018, Kenya and Rwanda reported that the ban on entry of poultry products from Uganda based on the ban from the Veternary and Health Regulatory Authorities had been lifted .  
NTB-000-529 1.8. Import bans 2012-08-08 Burundi: National Police Rwanda Resolved
2013-10-16
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Complaint: Ban on import of fresh fruits from Burundi to Rwanda  
Resolution status note: On 16 October 2013, Burundi Focal Point reported that, at the 12th EAC Regional Forum on NTBs held on 14th– 17th October, 2013 in Arusha, Tanzania, Rwanda reported that Burundi had lifted the ban. Therefore the NTB was resolved  
NTB-000-426 1.8. Import bans 2011-07-01 Zimbabwe: Kariba Zimbabwe Resolved
2012-04-26
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Complaint: Ban on all Potatoes as Directed by the Ministry of Agriculture  
Resolution status note: At the 3rd meeting the Tripartite NTBs Focal Points and NMC Chairs held in Dar -es-Salaam on 19-20 April 2012, Zimbabwe reported that banning of potatoes was done to protect plants from pests originating across the borders. This is therefore a NTM.  
NTB-000-006 2.12. Lack of capacity of Customs officers 2004-05-29 Egypt: Egypt Revenue Authority Uganda Resolved
2010-11-22
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Complaint: Authorisation fees for endorsement of COMESA Certificate of
Origin

Uganda has complained that Egypt authorities require that Certificates of Origin be endorsed by the Egyptian Embassy in Kampala before dispatch of the goods.
 
Resolution status note: Egypt reported that she does not require consular or Embassy export documentation. A ministerial Decree issued by the Government of Egypt was circulated to all COMESA Member States on March 22 2007.  
NTB-000-367 2.10. Inadequate or unreasonable customs procedures and charges
Policy/Regulatory
2010-02-10 Zambia: Zambia Revenue Authority Zambia Resolved
2011-03-04
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Complaint: Asycuda++ system closes at 16.00 hrs for new entries . ZRA does not continue to clear goods after 16.00hrs.  
Resolution status note:
Zambia reported that the Asycuda++ system is 24hours for those on DTI and there is also e-payment. Its only those who are not on DTI and access the system through Necor which closes at 16hrs are affected, otherwise the system does not close.
 
NTB-000-685 1.15. Other 2016-03-01 Zimbabwe: Botswana Resolved
2016-03-18
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Complaint: As of the 1st of March 2016 Zimbabwe introduced a system whereby you need to obtain a certificate of conformity in order to export into Zimbabwe. One needs to obtain this certificate from Bureau Veritas. Trucks have been piling up at the Plumtree border while they await clearance with charges up to $250.00 per consignment. No formal communication has been reported by the Government of Zimbabwe to Botswana on this new development. Furthermore we have no record of which products will be affected and who needs to apply for this certificate. We are not even aware of where the Bureau Veritas offices are located in Botswana. As they are situated in South Africa.  
Resolution status note: On 18th March 2016, the Zimbabwe Focal Point from ZIMRA reported that a verification with the Station Manager at Plumtree Border Post had not revealed any cases of trucks piling up at the Border Post. It would be appreciated if the client furnishes more details relating to the Companies affected, the dates, the vehicles involved and the registration numbers so that the Station Manager carries out further verification if need be. The goods affected are listed in Statutory instrument 132 of 2015 which was published on 18 December 2015. The Statutory Instrument (SI) is as available at Printflow (formerly Government Printers) in Zimbabwe, which is too large to attach here.  
NTB-000-709 2.2. Arbitrary customs classification 2016-04-01 Tanzania: Tanzania Revenue Authority Kenya Resolved
2018-07-05
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Complaint: Arbitrary uplifting of value exports of the Air filters for internal Combustion manufactured by Kenafric products leading to high charges on VAT  
Resolution status note: The Secretariat reported that this NTB had been resolved by the report of the bilateral meeting held from 3rd -5th July 2018 between Kenya & Tanzania .  
NTB-001-215 7.1. Arbitrariness 2024-10-03 Kenya: Traffic Police Rwanda Resolved
2024-11-23
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Complaint: Arbitrary fines charged to drivers in Kenya not commensurate to the fines specified in Kenya Traffic Control Act 2015
For instance, the driver was fined 25,000 Kenyan shillings where he was supposed to pay only 10,000 Kenyan shillings (Section 53 (1) and 67). Also, Kenya Traffic Control Act (2015) prohibits someone from driving a commercial vehicle for more than a total of eight hours in any 24-hour period (section 66A). This should not apply to transit trucks since the international best practice for maximum driving time for truck drivers is between 11 and 14 hours a day.
 
Resolution status note: Kenya informed the meeting that the driver was arrested on 12 / 09 / 2024 while driving a Motor Vehicle with Registration No. RAE 579B / RL2395 M / Benz Actros and was consequently presented before Makindu Law Court charged with the following offenses:
● Count 1: Failing to maintain parts and equipment of the M / Vehicle contrary to Section 55 (1) as read with Section 58 (1) of the Traffic Act Cap 403 Laws of Kenya without rear reflectors). The accused pleaded guilty and was fined KSHS 15,000
● Count 2: Causing obstruction, contrary to Section 53 (1) as read with Section 53 (4) of the Traffic Act Cap 403 Laws of Kenya. The accused pleaded guilty and fined KSHS 10,000 / =
Hence amounting to a total of KSHS. 25,000
The Republic of Rwanda submitted that there is need to notify counterparts in case a National of one Partner States is charged in another Partner States and Traffic offenses should be distinguished from crime.
 
NTB-000-330 7.9. Inadequate trade related infrastructure 2009-09-09 Eswatini: Bordergate Eswatini Resolved
2010-11-22
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Complaint: Anti Smuggling, Quality Control & Examination Teams at border posts lack proper equipment such as forklifts, motor vehicles to carry out inspection.  
Resolution status note: Swaziland reported that the procurement of equipment is affected by the lack of financial resources. However, measures are taken to have goods examined at owner’s premises where equipment is available.  
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