Non-Tariff Barriers :: Complaints

Resolved complaints

Showing items 21 to 40 of 855

Complaint number	NTB Type Category 1. Government participation in trade & restrictive practices tolerated by governments 1.1. Export subsidies 1.2. Government monopoly in export/import 1.3. State subsidies, procurement, trading, state ownership 1.4. Preference given to domestic bidders/suppliers 1.5. Requirement for counter trade 1.6. Domestic assistance programmes for companies 1.7. Discriminatory or flawed government procurement policies 1.8. Import bans 1.9. Determination of eligibility of an exporting country by the importing country 1.10. Determination of eligibility of an exporting establishment (firm, company) by the importing country 1.11. Occupational safety and health regulation 1.12. Multiplicity and Controls of Foreign exchange market 1.13. "Buy national" policy 1.14. Lack of coordination between government institutions 1.15. Other Category 2. Customs and administrative entry procedures 2.1. Government imposing antidumping duties 2.2. Arbitrary customs classification 2.3. Issues related to the rules of origin 2.4. Import licensing 2.5. Decreed customs surcharges 2.6. Additional taxes and other charges 2.7. International taxes and charges levied on imports and other tariff measures 2.8. Lengthy and costly customs clearance procedures 2.9. Issues related to transit fees 2.10. Inadequate or unreasonable customs procedures and charges 2.11. Lack of control in Customs infrastructure 2.12. Lack of capacity of Customs officers 2.13. Issues related to Pre-Shipment Inspections 2.14. Other Category 3. Technical barriers to trade (TBT) Category 4. Sanitary & phyto-sanitary (SPS) measures Category 5. Specific limitations 5.1. Quantitative restrictions 5.2. Exchange controls 5.3. Export taxes 5.4. Quotas 5.5. Import licensing requirements 5.6. Proportion restrictions of foreign to domestic goods (local content requirement) 5.7. Minimum import price limits 5.8. Embargoes 5.9. Non-automatic licensing 5.10. Prohibitions 5.11. Quantitative safeguard measures 5.12. Export restraint arrangements 5.13. Other quantity control measures 5.14. Restrictive licenses 5.15. Other Category 6. Charges on imports 6.1. Prior import deposits and subsidies 6.2. Administrative fees 6.3. Special supplementary duties 6.4. Import credit discriminations 6.5. Variable levies 6.6. Border taxes 6.7. Other Category 7. Other procedural problems 7.1. Arbitrariness 7.2. Discrimination 7.3. Corruption 7.4. Costly procedures 7.5. Lengthy procedures 7.6. Lack of information on procedures (or changes thereof) 7.7. Complex variety of documentation required 7.8. Consular and Immigration Issues 7.9. Inadequate trade related infrastructure 7.10. Other Category 8. Transport, Clearing and Forwarding 8.1. Government Policy and regulations 8.2. Administrative (Border Operating Hours, delays at border posts, etc.) 8.3. Immigration requirements (Visa, travel permit) 8.4. Transport related corruption 8.5. Infrastructure (Air, Port, Rail, Road, Border Posts,) 8.6. Vehicle standards 8.7. Costly Road user charges /fees 8.8. Issues related to transit Other Policy or Regulatory NTB Not a policy or regulatory NTB Check allUncheck all	Date of incident	Location COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Democratic Republic of the Congo Kenya Rwanda Somalia South Sudan Tanzania Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Reporting country or region (additional) COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Democratic Republic of the Congo Kenya Rwanda Somalia South Sudan Tanzania Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Status	Actions
NTB-000-215	2.4. Import licensing	2009-07-27	Zimbabwe: Ministry of Trade	Zimbabwe	Resolved 2010-07-30	View
Complaint:	Cooking oil can only be exported after obtaining a license from the Ministry of Industry and International trade
NTB-000-377	2.3. Issues related to the rules of origin	2010-02-10	Zimbabwe: Ministry of Trade	Zimbabwe	Resolved 2010-07-30	View
Complaint:	Small traders are denied certificates of origin by producers of products in cases where declarations by producers have to be given. ZIMRA has put in place a law where such declarations are denied which is against the protocol provisions
Resolution status note:	Zimbabwe reported that ZIMRA does issue certificates of origin. All certificates that are presented to ZIMRA for processing and the goods do meet the origin criteria are processed.
NTB-000-146	1.8. Import bans	2009-07-27	Rwanda: Ministry of Agriculture	Rwanda	Resolved 2010-07-30	View
Complaint:	An import ban on wheat flour has been imposed
Resolution status note:	Rwanda reported that the issue was resolved internally
NTB-000-309	5.3. Export taxes Policy/Regulatory	2009-09-09	Democratic Republic of the Congo: Ministry of Trade	Democratic Republic of the Congo	Resolved 2010-07-30	View
Complaint:	Export duty is levied on timber.
NTB-000-311	8.7. Costly Road user charges /fees Policy/Regulatory	2009-09-09	Democratic Republic of the Congo: Ministry of trade	Democratic Republic of the Congo	Resolved 2010-07-30	View
Complaint:	High road charges and transport costs for exporters
NTB-000-099	1.2. Government monopoly in export/import	2009-07-26	Botswana: Ministry of Trade	South Africa	Resolved 2010-11-22	View
Complaint:	Botswana has single marketing channel for maize
Resolution status note:	Botswana reported that she has multi channel maize marketing. Ministry of Agriculture issue import permits to ensure balance between local sourcing and importation.
NTB-000-204	1.1. Export subsidies B41: TBT regulations on production processes	2009-07-27	SADC	Zimbabwe	Resolved 2010-11-22	View
Complaint:	Non recognition given of ZIMBABWE standards as having equivalent outcomes by SADC countries Authorities
Resolution status note:	SADC Secretariat advised that there is no obligation for any country to recognize another country’s national standard in SADC. However if a standard has been harmonized at regional level, all SADC countries are expected to adopt and recognize that standard. Many national standards bodies adopt international standards as their national standards. It would be highly unusual and unexpected for one country not to recognize a national standard - which is an adoption of an international standard - of a second country
NTB-000-224	5.4. Quotas Policy/Regulatory	2009-07-28	SADC	Zambia	Resolved 2010-11-22	View
Complaint:	Import Quotas into SACU member states for sugar
Resolution status note:	Botswana reported that this is a SACU wide policy decision.
NTB-000-096	1.2. Government monopoly in export/import	2009-07-26	Botswana: Ministry of Trade	South Africa	Resolved 2010-11-22	View
Complaint:	Botswana has single channeling marketing for wheat.
Resolution status note:	Botswana reported that she does not have a single marketing channel for wheat.
NTB-000-098	1.2. Government monopoly in export/import	2009-07-26	Botswana: Ministry of Trade	South Africa	Resolved 2010-11-22	View
Complaint:	Botswana has single marketing channel for dairy
Resolution status note:	Botswana reported that there is free entry of other players. It is not restrictive
NTB-000-202	7.6. Lack of information on procedures (or changes thereof)	2009-07-27	Botswana: Botswana Bureau of Standards	Zimbabwe	Resolved 2010-11-22	View
Complaint:	Difficulty in getting copies of relevant Standards
Resolution status note:	Botswana reported that Botswana standards are accessible and available through Botswana Bureau of Standards (BOBS). ISO, EN, BS and other standards from SADC member states and other regions are obtainable through BOBS. Anyone can access or obtain standards through BOBS at a fee.
NTB-000-053	2.3. Issues related to the rules of origin	2009-01-21	Burundi: Ministry of Trade	Eswatini	Resolved 2010-11-22	View
Complaint:	Refuse to offer a minimum reduction of 60% on standard importatiion of sugar from Swaziland as agreed. Burundian Customs are claiming that Swaziland is not a member of COMESA.
Resolution status note:	Issue was resolved by the COMESA Customs and Trade Committee
NTB-000-006	2.12. Lack of capacity of Customs officers	2004-05-29	Egypt: Egypt Revenue Authority	Uganda	Resolved 2010-11-22	View
Complaint:	Authorisation fees for endorsement of COMESA Certificate of Origin Uganda has complained that Egypt authorities require that Certificates of Origin be endorsed by the Egyptian Embassy in Kampala before dispatch of the goods.
Resolution status note:	Egypt reported that she does not require consular or Embassy export documentation. A ministerial Decree issued by the Government of Egypt was circulated to all COMESA Member States on March 22 2007.
NTB-000-058	2.3. Issues related to the rules of origin	2009-02-09	Eritrea: Eritrea Revenue Authority	Kenya	Resolved 2010-11-22	View
Complaint:	Kenya reported that the Government of Eritrea is rejecting the COMESA Certificate of origin on processed meat exports from the Farmers Choice in Kenya due to authenticity of Signatures.
Resolution status note:	Eriteria reported that the issue was resolved by the COMESA customs and trade committee meeting
Products:	2102.10: Active yeasts
NTB-000-059	7.3. Corruption	2009-04-20	Kenya: Rwanda to Mombasa Highway	Rwanda	Resolved 2010-11-22	View
Complaint:	Road blocks along the Northern Corridor for transporters carrying goods from Rwanda to Mombasa Port The policemen at road blocks demand payments of 1000 Uganda Shillings and 50 Kenya shillings. Once you have made the payments they don't even bother to check on what you are carrying.
Resolution status note:	Kenya reported that issue was resolved through COMESA customs and trade committee meeting
NTB-000-363	7.7. Complex variety of documentation required	2010-02-10	Kenya: Kenya Revenue Authority	Zambia	Resolved 2010-11-22	View
Complaint:	Documentations requirements for exports to Kenya are too cumbersome (SGS invoice is issued after one month and you are charged inspection charges. With regards to import permits, Zambian exporter has to raise COMESA Certification and send to Kenyan importer before shipping the goods. This process takes more than 3 months.
Resolution status note:	Issue resolved through COMESA Customs and Trade Committee
NTB-000-151	2.8. Lengthy and costly customs clearance procedures	2009-07-27	Kenya: Kenya Revenue Authority	Tanzania	Resolved 2010-11-22	View
Complaint:	On a number of occasions, Kenyan customs demands that products originating from Tanzania have to be unloaded for physical verification, which means destruction of the product packages. The importer has thereafter to repackage goods at own cost so as to fit original packages. Products most affected include tyres, textiles, cognac spirits and cigarettes.
Resolution status note:	Issue resolved through COMESA customs and trade comittee
NTB-000-152	2.8. Lengthy and costly customs clearance procedures	2009-07-27	Kenya: Kenya Revenue Authority	Tanzania	Resolved 2010-11-22	View
Complaint:	Kenyan customs often demand a customs insurance bond for transit goods that pass through Kenyan roads en route to Uganda , Rwanda, Burundi and DRC.
Resolution status note:	Issue resolved through EAC
NTB-000-063	7.8. Consular and Immigration Issues	2009-07-23	Lesotho: Ministry of labour	Lesotho	Resolved 2010-11-22	View
Complaint:	Lesotho is restricting employment of qualified manpower nit available in that country
Resolution status note:	Lesotho reported there are expatriates who are working in Lesotho in various professions, so there is no employment restriction of qualified manpower in the country.
NTB-000-064	1.14. Lack of coordination between government institutions	2009-07-23	Lesotho: Ministry of Trade	South Africa	Resolved 2010-11-22	View
Complaint:	Import licences procedure is cumbersome. Different departments issuing licences for different products. The multi-departmental authorisation is cumbersome and the procedures are too long.
Resolution status note:	Lesotho reported that this is no longer the case because One Stop Business Facilitation Center has been established. Almost all licensing departments from different ministries have been housed under one roof.

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