Non-Tariff Barriers :: Complaints

Resolved complaints

Showing items 241 to 260 of 855

Complaint number	NTB Type Category 1. Government participation in trade & restrictive practices tolerated by governments 1.1. Export subsidies 1.2. Government monopoly in export/import 1.3. State subsidies, procurement, trading, state ownership 1.4. Preference given to domestic bidders/suppliers 1.5. Requirement for counter trade 1.6. Domestic assistance programmes for companies 1.7. Discriminatory or flawed government procurement policies 1.8. Import bans 1.9. Determination of eligibility of an exporting country by the importing country 1.10. Determination of eligibility of an exporting establishment (firm, company) by the importing country 1.11. Occupational safety and health regulation 1.12. Multiplicity and Controls of Foreign exchange market 1.13. "Buy national" policy 1.14. Lack of coordination between government institutions 1.15. Other Category 2. Customs and administrative entry procedures 2.1. Government imposing antidumping duties 2.2. Arbitrary customs classification 2.3. Issues related to the rules of origin 2.4. Import licensing 2.5. Decreed customs surcharges 2.6. Additional taxes and other charges 2.7. International taxes and charges levied on imports and other tariff measures 2.8. Lengthy and costly customs clearance procedures 2.9. Issues related to transit fees 2.10. Inadequate or unreasonable customs procedures and charges 2.11. Lack of control in Customs infrastructure 2.12. Lack of capacity of Customs officers 2.13. Issues related to Pre-Shipment Inspections 2.14. Other Category 3. Technical barriers to trade (TBT) Category 4. Sanitary & phyto-sanitary (SPS) measures Category 5. Specific limitations 5.1. Quantitative restrictions 5.2. Exchange controls 5.3. Export taxes 5.4. Quotas 5.5. Import licensing requirements 5.6. Proportion restrictions of foreign to domestic goods (local content requirement) 5.7. Minimum import price limits 5.8. Embargoes 5.9. Non-automatic licensing 5.10. Prohibitions 5.11. Quantitative safeguard measures 5.12. Export restraint arrangements 5.13. Other quantity control measures 5.14. Restrictive licenses 5.15. Other Category 6. Charges on imports 6.1. Prior import deposits and subsidies 6.2. Administrative fees 6.3. Special supplementary duties 6.4. Import credit discriminations 6.5. Variable levies 6.6. Border taxes 6.7. Other Category 7. Other procedural problems 7.1. Arbitrariness 7.2. Discrimination 7.3. Corruption 7.4. Costly procedures 7.5. Lengthy procedures 7.6. Lack of information on procedures (or changes thereof) 7.7. Complex variety of documentation required 7.8. Consular and Immigration Issues 7.9. Inadequate trade related infrastructure 7.10. Other Category 8. Transport, Clearing and Forwarding 8.1. Government Policy and regulations 8.2. Administrative (Border Operating Hours, delays at border posts, etc.) 8.3. Immigration requirements (Visa, travel permit) 8.4. Transport related corruption 8.5. Infrastructure (Air, Port, Rail, Road, Border Posts,) 8.6. Vehicle standards 8.7. Costly Road user charges /fees 8.8. Issues related to transit Other Policy or Regulatory NTB Not a policy or regulatory NTB Check allUncheck all	Date of incident	Location COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Democratic Republic of the Congo Kenya Rwanda Somalia South Sudan Tanzania Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Reporting country or region (additional) COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Democratic Republic of the Congo Kenya Rwanda Somalia South Sudan Tanzania Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Status	Actions
NTB-000-334	1.14. Lack of coordination between government institutions	2009-09-09	Eswatini: Ministry of Trade	Uganda	Resolved 2015-12-21	View
Complaint:	Permits are issued by diffrent authorities in diffrent cities. Agricultural import permits are issued by NAMBOARD in Manzini.; Dairy products imports are issued by Dairy Board in Manzini. Other miscellaneous goods import permits issued by Ministry of Finance in Mbabane.
Resolution status note:	On 21st December 2015, Uganda Focal point reported that this NTB had been long resolved. Uganda received a letter from Swaziland indicating that the issuance of permits had been streamlined.
NTB-000-334	1.14. Lack of coordination between government institutions	2009-09-09	Eswatini: Ministry of Trade	Uganda	Resolved 2015-12-21	View
Complaint:	Permits are issued by diffrent authorities in diffrent cities. Agricultural import permits are issued by NAMBOARD in Manzini.; Dairy products imports are issued by Dairy Board in Manzini. Other miscellaneous goods import permits issued by Ministry of Finance in Mbabane.
Resolution status note:	This NTB has been long resolved. Uganda received a letter from Swaziland indicating that the issuance of permits has been streamlined.
NTB-000-064	1.14. Lack of coordination between government institutions	2009-07-23	Lesotho: Ministry of Trade	South Africa	Resolved 2010-11-22	View
Complaint:	Import licences procedure is cumbersome. Different departments issuing licences for different products. The multi-departmental authorisation is cumbersome and the procedures are too long.
Resolution status note:	Lesotho reported that this is no longer the case because One Stop Business Facilitation Center has been established. Almost all licensing departments from different ministries have been housed under one roof.
NTB-000-697	1.14. Lack of coordination between government institutions	2009-07-16			Resolved 2019-08-21	View
Complaint:	Lack of coordination among the numerous institutions involved in testing and clearance of goods at the Borders
Resolution status note:	.The NTBs meeting of Focal Points held on 19- 21 August 2019 was informed that the EAC agreed to harmonise the operations of their institutions. This NTB no longer was resolved in the EAC Time Bound mechanism.
NTB-000-513	1.14. Lack of coordination between government institutions	2012-04-19	Zambia: Livingstone	Mozambique	Resolved 2013-04-10	View
Complaint:	Zambian Ministry of Public Works has different operating hours compared to other border agents. On the 19th of April I got to the border at 6:30pm was cleared by both Immigration and Customs but was told that I would have to return to the border the next day because the Public Works officer had already left and I could not continue my trip without pay the toll fee. When I enquired about this officer's working hours I was told that he left between 4 and 5pm but the border only closes at 10 pm (if memory serves me right).
Resolution status note:	At the Tripartite NTBs Online Reporting, Monitoring and Eliminating Mechanism Meeting to Launch the SMS Reporting Tool held from 9-10 April 2013 in Lusaka, Zambia, Zambia reported that the differences in the working hours for the different agencies had been brought to their attention and that all border agencies operate at the same operating hours.
NTB-000-612	1.14. Lack of coordination between government institutions Policy/Regulatory	2013-11-05	Tanzania: at the border of Burundi/Tanzania	Burundi	Resolved 2013-12-20	View
Complaint:	Truck belonging to BRARUDI (the leading Brewery in the Republic of Burundi) has been held at the border of Burundi/Tanzania for a period of 15 days (Tanzania side )because Tanzania Revenue Authority at the border estimate that the products must pay customs duties before enter Tanzania, despite the consignment being accompanied by a certificate of origin issued by Burundi Revenue Authority. And Tanzania Food and Drugs Authority requires the company TO register the products before exporting.
Resolution status note:	On 23 December 2013, Burundi Focal Point reported that BRARUDI Products made in Burundi were allowed to enter in Tanzania following resolution of this NTB during the 13th NMC regional forum held in Burundi 17-20 December 2013.
NTB-000-621	1.14. Lack of coordination between government institutions	2014-01-26	Tanzania: Nzega Town	Rwanda	Resolved 2014-12-11	View
Complaint:	High way attack that occurred in TANZANIA near NZEGA Town along the Central Corridor
Resolution status note:	At the 16th EAC regional forum on non tariff barriers held in Kigali in December 2014, Tanzania reported that security had improved. Tanzania was providing police escorts. This NTB is therefore resolved.
NTB-000-704	1.14. Lack of coordination between government institutions	2016-04-22	Uganda: Ministries responsible for Trade in Rwanda, Tanzania and Uganda	Kenya	Resolved 2016-12-07	View
Complaint:	Inadequate or no information on the change of export and import procedures
Resolution status note:	This NTB was resolved by the meeting of the 22nd NTBs Forum held from 5-7 December 2016.
NTB-000-772	1.14. Lack of coordination between government institutions Policy/Regulatory	2017-05-05	Tanzania: Ministry of Works, Transport & Communication	Kenya	Resolved 2018-01-17	View
Complaint:	Tanzania are charging railway development levy (RDL) to Kenya products. Tanzania is not adhering to the EAC law where it states clearly that products within the EAC should not be subjected to RDL
Resolution status note:	During the Bilateral meeting that took place in January 2018, the Permanent/ principal Secretaries took note that Tanzania does not levy RDL on products originating in the EAC region. And hence the NTB was Resolved.
NTB-000-797	1.14. Lack of coordination between government institutions	2018-01-02	South Africa: The DTI	South Africa	Resolved 2019-08-22	View
Complaint:	Distell, a Tape Town based exporting company is experiencing delays and high costs of processing SAD500 entries and SADC certificates for their wine exports to Zimbabwe. The current procedure where the Distell driver cannot take the SAD500 entry and SADC certificate to Customs to have it stamped and signed over the counter is cumbersome and costly for the company. The company has to wait for at least 2 days for either the release notification or the stamped and signed SADC certificates. This leads to the truck waiting at the depot for the documents, which results to either standing time cost at the depot or standing time at the border. The requirement is as follows: Distell Company loads Bulk orders in Tanktainers and Drums from Monis in Paarl or Adam Tas in Stellenbosch, Cape Town which goes by road to Zimbabwe. Currently export documents can only be done by the Freight forwarder immediately after the Tanktainer or Drums are loaded. Export documentation cannot be processed earlier, as company has to wait for the final weight loaded into the truck. The alternative method to use flow meters and cut off the loading on a specific amount of liters is used because it is does produce accurate measurements. Actual Current process for Bulk - Tanktainers (Tankerservices transport) - Truck to be arranged for loading very early on a Tuesday morning @ 07:00am - Most of the time 2 to 3 truckloads which will load one after the other. - The following is all also done on the Tuesday: o The wine is loaded. o Distell invoices and forward the relevant documentation to Imperial Logistics in Johannesburg. o Imperial Logistics processes the Customs entry via EDI. - Once EDI release is received (after at least 2 days), Imperial Logistics sends the Release notification via e-mail. - Distell advises Tanker Services to collect the relevant documentation and leave for the border. - Imperial Logistics will have the SADC certificate stamped at the border. - Tanker services driver to collect the original SADC certificates at the border. A permanent solution for exporters in Cape Town to provide an over the counter service for our SAD500 & SADC entries is required.
Resolution status note:	Zimbabwe Focal Point reported that the NTB had been resolved . South Africa was issuing SAD500 on time
Products:	2204.10: Sparkling wine of fresh grapes
NTB-000-849	1.14. Lack of coordination between government institutions	2018-09-12	Uganda: Kampala	Rwanda	Resolved 2018-11-28	View
Complaint:	Two Trucks on Transit from Rwanda to Mombasa carrying minerals for export are impounded by Uganda Mineral Protection Police Unit.
Resolution status note:	Uganda confirmed to have received evidence of this NTB from Rwanda. The Trucks that were being held had no customs issue as they had fulfilled all transit requirements. The Uganda Mineral Protection Police Unit had held the trucks claiming the transit documents were forged however, customs was consulted and proved that the documents were genuine. The SCTIFI meeting held in November, 2018 was informed that the Ministry of Foreign Affairs – Uganda convened a meeting and resolved that matter. The matter was resolved.
NTB-000-849	1.14. Lack of coordination between government institutions	2018-09-12	Uganda: Kampala	Rwanda	Resolved 2018-11-28	View
Complaint:	Two Trucks on Transit from Rwanda to Mombasa carrying minerals for export are impounded by Uganda Mineral Protection Police Unit.
Resolution status note:	The NTB was resolved during meeting of Nov 2018
NTB-000-904	1.14. Lack of coordination between government institutions	2019-04-05	Uganda: Mutukula	Tanzania	Resolved 2019-10-31	View
Complaint:	Posting of sufficient personnel to Mutukula One Stop Border Post (OSBP). Tanzania has already deployed staff necessary to meet the 24/7 working hours. But Ugandan border officials does not work 24/7. Thus, business from Tanzania to Uganda is severely affected.
Resolution status note:	During the Sectoral Committee on Trade held on 31 October 2019, the Republic of Uganda reported that the Mutukula OSBP is now fully operational at 24/7 basis. The following number of staff from respective agencies were deployed: Customs (URA) - 25 Immigration (MIA) - 11 Ministry of Agriculture Animal Industry and Fisheries - 3 All other relevant agencies (MAAIF) are present at the OSBP Hence the NTB was resolved.
NTB-000-955	1.14. Lack of coordination between government institutions	2020-04-08	Zambia: Chirundu		Resolved 2020-05-14	View
Complaint:	Zimbabwean clearing agents are stopped by Zambian security agents from driving across to Zambian side to perform Zimbabwean exit formalities (this is contrary to the OSBP arrangement).
Resolution status note:	During the border verification mission by Zambia national Monitoring committee held on 11- 12 June 2020, both Zambia and Zimbabwe border agencies reported that they had put in place a temporary measure whereby a list of Zimbabwean clearing agents doing business during the COVID-19 Pandemic was prepared and shared between Zimbabwe and Zambia. NTB was resolved by this temporary measure
NTB-001-130	1.14. Lack of coordination between government institutions	2023-09-30	Kenya: Busia	Kenya	Resolved 2023-10-11	View
Complaint:	Dairy Board officers not in work over the weekend and week days after 1500HRS yet is 24 hr operational
Resolution status note:	The issue was addressed and the trader confirmed he was served
NTB-000-189	2.11. Lack of control in Customs infrastructure	2009-07-27	South Africa: Beit Bridge	Malawi	Resolved 2012-04-26	View
Complaint:	Pilferage of goods and the opening of sealed containers at the South African side of the Beitbridge border post
Resolution status note:	At the 3rd meeting the Tripartite NTBs Focal Points and NMC Chairs held in Dar -es-Salaam on 19-20 April 2012,South Africa reported that they would consult SARS to provide an explanation of how the border process works and on measures put in place to prevent the incident re-occurring. Once this information was received from SARS, it wiould be uploaded to the online system. It was therefore agreed to have this NTB resolved as this could have been a once off incident.
NTB-000-450	2.11. Lack of control in Customs infrastructure	2011-09-03	EAC	Uganda	Resolved 2014-12-11	View
Complaint:	There is lack of verification sheds and parking yards at most border posts in the EAC partner states.
Resolution status note:	At the 16th NTBs forum held in Kigali in December 2014, EAC Secretariat reported that the 15th EAC Forum on NTBs noted that the ongoing construction of OBSP was addressing this NTB and Partner states reported that construction of OSBPs was at advanced stages at key border posts. This NTB is therefore resolved
NTB-000-323	2.12. Lack of capacity of Customs officers Policy/Regulatory	2009-09-09	SADC	Seychelles	Resolved 2011-01-10	View
Complaint:	Lack of training of new customs recruits
Resolution status note:	The Recs have embarked on capacity building for memberstates under the trade facilitation programme
NTB-000-006	2.12. Lack of capacity of Customs officers	2004-05-29	Egypt: Egypt Revenue Authority	Uganda	Resolved 2010-11-22	View
Complaint:	Authorisation fees for endorsement of COMESA Certificate of Origin Uganda has complained that Egypt authorities require that Certificates of Origin be endorsed by the Egyptian Embassy in Kampala before dispatch of the goods.
Resolution status note:	Egypt reported that she does not require consular or Embassy export documentation. A ministerial Decree issued by the Government of Egypt was circulated to all COMESA Member States on March 22 2007.
NTB-000-217	2.9. Issues related to transit fees Policy/Regulatory	2009-07-27	Zambia: Zambia Revenue Authority	Zimbabwe	Resolved 2010-11-22	View
Complaint:	When Zimbabwean goods are exported to DRC via Zambia, Zambian authorities require that a bond guarantee be deposited with Customs authorities to safeguard the goods in transit. Zambian authorities call for the bond guarantee to be paid in hard currency at port of entry but refunds are made in Zambian currency at port of exit. The Zambian currency may be of no use to the exporter in the country of destination of the products or country of origin.
Resolution status note:	Zambia reported that all payments to Zambia Revenue Authority (ZRA) are in Zambian currency (Kwacha). Based on existing legislation which is consistent with international best practices, all goods transiting through Zambia are expected to be on a transit document (and covered by transit bond/security) or a monetary deposit on all those without bond cover. With the newly introduced Electronic Deposit account system in place, clients who pay a deposit at Entry point are able to get the refund at the Exit point provided they comply with deposit conditions.

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