Non-Tariff Barriers :: Complaints

Resolved complaints

Showing items 181 to 200 of 855

Complaint number	NTB Type Category 1. Government participation in trade & restrictive practices tolerated by governments 1.1. Export subsidies 1.2. Government monopoly in export/import 1.3. State subsidies, procurement, trading, state ownership 1.4. Preference given to domestic bidders/suppliers 1.5. Requirement for counter trade 1.6. Domestic assistance programmes for companies 1.7. Discriminatory or flawed government procurement policies 1.8. Import bans 1.9. Determination of eligibility of an exporting country by the importing country 1.10. Determination of eligibility of an exporting establishment (firm, company) by the importing country 1.11. Occupational safety and health regulation 1.12. Multiplicity and Controls of Foreign exchange market 1.13. "Buy national" policy 1.14. Lack of coordination between government institutions 1.15. Other Category 2. Customs and administrative entry procedures 2.1. Government imposing antidumping duties 2.2. Arbitrary customs classification 2.3. Issues related to the rules of origin 2.4. Import licensing 2.5. Decreed customs surcharges 2.6. Additional taxes and other charges 2.7. International taxes and charges levied on imports and other tariff measures 2.8. Lengthy and costly customs clearance procedures 2.9. Issues related to transit fees 2.10. Inadequate or unreasonable customs procedures and charges 2.11. Lack of control in Customs infrastructure 2.12. Lack of capacity of Customs officers 2.13. Issues related to Pre-Shipment Inspections 2.14. Other Category 3. Technical barriers to trade (TBT) Category 4. Sanitary & phyto-sanitary (SPS) measures Category 5. Specific limitations 5.1. Quantitative restrictions 5.2. Exchange controls 5.3. Export taxes 5.4. Quotas 5.5. Import licensing requirements 5.6. Proportion restrictions of foreign to domestic goods (local content requirement) 5.7. Minimum import price limits 5.8. Embargoes 5.9. Non-automatic licensing 5.10. Prohibitions 5.11. Quantitative safeguard measures 5.12. Export restraint arrangements 5.13. Other quantity control measures 5.14. Restrictive licenses 5.15. Other Category 6. Charges on imports 6.1. Prior import deposits and subsidies 6.2. Administrative fees 6.3. Special supplementary duties 6.4. Import credit discriminations 6.5. Variable levies 6.6. Border taxes 6.7. Other Category 7. Other procedural problems 7.1. Arbitrariness 7.2. Discrimination 7.3. Corruption 7.4. Costly procedures 7.5. Lengthy procedures 7.6. Lack of information on procedures (or changes thereof) 7.7. Complex variety of documentation required 7.8. Consular and Immigration Issues 7.9. Inadequate trade related infrastructure 7.10. Other Category 8. Transport, Clearing and Forwarding 8.1. Government Policy and regulations 8.2. Administrative (Border Operating Hours, delays at border posts, etc.) 8.3. Immigration requirements (Visa, travel permit) 8.4. Transport related corruption 8.5. Infrastructure (Air, Port, Rail, Road, Border Posts,) 8.6. Vehicle standards 8.7. Costly Road user charges /fees 8.8. Issues related to transit Other Policy or Regulatory NTB Not a policy or regulatory NTB Check allUncheck all	Date of incident	Location COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Democratic Republic of the Congo Kenya Rwanda Somalia South Sudan Tanzania Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Reporting country or region (additional) COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Democratic Republic of the Congo Kenya Rwanda Somalia South Sudan Tanzania Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Status	Actions
NTB-000-090	2.8. Lengthy and costly customs clearance procedures	2009-07-26	South Africa: SouthAfrica Revenue Services	Mauritius	Resolved 2011-03-09	View
Complaint:	There are delays in VAT refunds for Mauritian importers of South African goods. It is also not clear whether the VAT refunds re only for those companies that use South African imports.
Resolution status note:	South Africa reported that this is no longer existing
NTB-000-090	2.8. Lengthy and costly customs clearance procedures	2009-07-26	South Africa: SouthAfrica Revenue Services	Mauritius	Resolved 2011-03-09	View
Complaint:	There are delays in VAT refunds for Mauritian importers of South African goods. It is also not clear whether the VAT refunds re only for those companies that use South African imports.
Resolution status note:	South Africa reported that this is no longer existing
NTB-000-091	2.3. Issues related to the rules of origin	2009-07-26	South Africa: SouthAfrica Revenue Services	Mauritius	Resolved 2011-03-09	View
Complaint:	South Africa is not accepting the certificate of origin for cake decorations from Mauritius.
Resolution status note:	South Africa reported that this is no longer existing
NTB-000-230	2.8. Lengthy and costly customs clearance procedures	2009-07-28	Namibia: Namibia Revenue Authority	Namibia	Resolved 2011-03-09	View
Complaint:	Border delays due to documentation and customs procedures.
Resolution status note:	Namibia reported that the Ministry of Finance have so far appointed 61 entry level staff and interviews are still ongoing senior positions up to April 2011
NTB-000-230	2.8. Lengthy and costly customs clearance procedures	2009-07-28	Namibia: Namibia Revenue Authority	Namibia	Resolved 2011-03-09	View
Complaint:	Border delays due to documentation and customs procedures.
NTB-000-299	5.12. Export restraint arrangements Policy/Regulatory	2009-09-09	Madagascar: Ministry of Trade	Madagascar	Resolved 2011-03-11	View
Complaint:	Government imposes export constraints on the exportation of wood
Resolution status note:	This is a measure to safeguard the environment. The elimination of non-tariff barriers will be done gradually.
NTB-000-414	1.1. Export subsidies B33: Packaging requirements	2011-03-01	Zimbabwe: Chirundu	Zimbabwe	Resolved 2011-05-10	View
Complaint:	Ban on plastics of thickness less than 30 micro meters
Resolution status note:	The ban is being effected under Statutory Instrument 98 of 2010 - Environmental Management (Plastic Packaging and Plastic Bottles) Regulations , 2010 issued by the Minister of Environment and Natural Resources Management in terms of section 140 of the Environment Management Act ( Chapter 20:27) to protect the environment
Products:	3923.29: Sacks and bags, incl. cones, of plastics (excl. those of polymers of ethylene)
NTB-000-030	2.3. Issues related to the rules of origin	2008-12-22	Egypt: Ministry of Trade	Kenya	Resolved 2011-05-11	View
Complaint:	Kenya complained that Egyptian authorities were demanding the galvanized steel coils should be engraved with the wording 'Made in Kenya as proof of origin'
Resolution status note:	Egypt reported that the issue had been resolved through diplomatic channels. the Egyptian authorities forwarded an official reply in this regard through diplomatic channels including that the technical standard on Egyptian imports of galvanized steel coils, as well as the COMESA rules of origin does not require codification of the indication of origin on the product.
Products:	7208.39: Flat-rolled products of iron or non-alloy steel, of a width of >= 600 mm, in coils, simply hot-rolled, not clad, plated or coated, of a thickness of < 3 mm, not pickled, without patterns in relief
NTB-000-279	5.6. Proportion restrictions of foreign to domestic goods (local content requirement) Policy/Regulatory	2009-09-08	Namibia: Ministry of Agriculture	Namibia	Resolved 2011-05-11	View
Complaint:	3% of the horticulture produce purchases in Namibia need to be locally sourced before any imports are allowed (as from October 2004)
Resolution status note:	Namibia explained that this is a trade measure and not NTB. The resolution is that only 25% of all horticulture produce has to be sourced in Namibia; however, this figure is determined by the industry themselves.
NTB-000-252	2.8. Lengthy and costly customs clearance procedures	2009-09-08	Namibia: Revenue Authority	Namibia	Resolved 2011-05-11	View
Complaint:	Customs Clearing process at the Oshikango/Santa Clara border is very long.
Resolution status note:	The Ministry of Finance recruited 41 staff members as of January 2011 in an effort to clear up the Customs Clearance process.
NTB-000-247	1.14. Lack of coordination between government institutions	2009-09-08	Namibia: Ministry of Trade	Namibia	Resolved 2011-05-11	View
Complaint:	In Namibia the same information has to be provided and captured more than once in the import and export supply chain, e.g. Namport, Custom & Excise, MoF, MTI, NCCI, Carriers and Agents on imports of copper concentrate from DRC and RSA which becomes cumbersome.
Resolution status note:	Namibia reported that Copper is a controlled product that needs verification to determine the value for tax purposes and subsequent issuance of permit by he Ministry of Trade and Industry.
NTB-000-092	2.8. Lengthy and costly customs clearance procedures	2009-07-26	Tanzania: Dar-es-Salaam Port	Mauritius	Resolved 2011-05-23	View
Complaint:	Tanzania demands pre-shipment inspection for exports from Mauritius. The lack of appointed inspection company in Mauritius makes abiding to the requirements of pre-inspection difficult.
Resolution status note:	Tanzania reported that there is no pre-shipment inspection for exports from Mauritius.
NTB-000-093	7.5. Lengthy procedures	2009-07-26	Tanzania: Banking Institutions	Mauritius	Resolved 2011-05-23	View
Complaint:	Tanzania banks delay processing bank documents resulting in vessel arriving at the port of destination before the importer receives the original documents from the bank.
Resolution status note:	Tanzania reported that the complaint is obliged to comply with banks’ requirements to speed up the process
NTB-000-089	2.8. Lengthy and costly customs clearance procedures	2009-07-26	Tanzania: Tanzania Revenue Authority	Mauritius	Resolved 2011-05-23	View
Complaint:	There are long administrative procedures at the customs department with Tanzania Revenue Authority and other affiliated organizations. There are too many stages to go through before a container is released.
Resolution status note:	Tanzania reported that easing of Customs Procedures and Improvement in Customs Clearance; Documentation procedures have been decentralized as a result of use of online lodging of documents and extended working hours at the custom's department, among other improvements.
NTB-000-113	7.9. Inadequate trade related infrastructure	2009-07-26	Tanzania: Dar-es-Salaam Port	South Africa	Resolved 2011-05-23	View
Complaint:	Periodic port congestion in Tanzania makes logistical planning near impossible , which impact negatively on perishable exports.
Resolution status note:	Tanzania reported that by July 2010, the import container dwell time had been reduced to 10 days, ship waiting time from 13 days to 4 days and ship turnaround time from 19 days to 3 days. This improvement has been attributable to additional investment to increase handling capacity which involved reorganisation of the port area (additional capacity of 14,000 TEU's) and opening of new ICD (additional capacity of 10,000 TEU's). This is complimented by supportive tariff for ICD and punitive tariff for overstayed containers within the port. New customs procedures which include online submission of declarations and supporting documents, reduced percentage of physical verifications, partial submission of manifest all have contributed positively to reduce dwell time. Efforts are now geared towards implementing a single window port community system PCS TO FURTHER REDUCE CONTAINER DWELL TIME TO 5 DAYS. Establishment of ICD was meant to create additional space of approximately 10,000 TEU's as pointed out earlier. All transit containers were excluded in the process of being sent to ICD in order to reduce the inconvenience to the customers and also get rid of the double handling that would be created by sending the transit containers to ICD. ICD are currently working as an extension of the port and hence monitoring of transit containers not sent to ICD will be easily monitored. Therefore this will not be subjected to any charges since all transit containers will be stationed at the port.
NTB-000-371	7.8. Consular and Immigration Issues	2010-02-10	Tanzania: Ministry of Trade	Zambia	Resolved 2011-05-23	View
Complaint:	Tanzania was charging a discriminatory US$100.00 for visa for all business people attending the Saba Saba Trade Fair in Dar es Salaam without notification.
Resolution status note:	Tanzania reported that there is no VISA between Tanzania and Zambia. US$ 100 is not VISA but rather a Temporary Assignment Pass for any gainful activity which is undertaken for less than 3 months which is being paid at the entry and exit points respectively. Notification is communicated during the preparations of the trade fairs.
NTB-000-373	7.1. Arbitrariness	2010-02-10	Tanzania: Dar-es-Salaam Port	Zambia	Resolved 2011-05-23	View
Complaint:	Dar es Salaam port arbitrarily transfers containers to Inland Container Deports without the knowledge of importers and charges importers between US$150-US$200 depending on the type of ICD the containers are sent to.
Resolution status note:	Tanzania reported that, currently the TPA is discouraging the Transit Cargo to be transferred to ICDs by keeping them at the port or by operating the system of Whole Ship Transfer to ICDs with no additional charges.
NTB-000-061	8.7. Costly Road user charges /fees Policy/Regulatory	2009-07-22	Zambia: Ministry of Transport	Zimbabwe	Resolved 2011-05-23	View
Complaint:	Zambia has increased its carbon tax and is now charging US$40 per trip instead of US$40 per annum
Resolution status note:	Zambia reported that she does not charge US$ 40 per trip but charges US$40 per every three (3) months and during that period payment is made only once regards less of how many trips are made until the three months expires.
NTB-000-386	1.1. Export subsidies A83: Certification requirement Policy/Regulatory	2010-10-15	Zambia: Ministry of Health	Tanzania	Resolved 2011-05-23	View
Complaint:	The Ministry of health in Zambia issued a notice under Food and Drugs Act Cap 303 of the Laws of Zambia for all importers of food products into Zambia and those transiting to other countries to obtain Health insuarance certificates. All transit trucks loaded with food stuff and beverarages must obtain this permit which is only issued in Lusaka and takes upto 10 days. This short notice has resulted in all the trucks carrying this kind of cargo getting stuck in Nakonde adding to more delays than what already being experienced at Nakonde . What is odd is that why should transit trucks have to obtain these permits ? Can something be done about this urgently to avoid huge pile ups of trucks at Nakonde please ?
Resolution status note:	Zambia reported that there is no Health insurance certificates but health clearance certificate under cap 303 and this requirement has always been there except Nakonde border post previously was operating without following these requirements until recently when they are working towards normalizing its operations. These certificates are only issued in Lusaka but efforts are being made to build capacity at provincial levels so that the system can be decentralized. This is in the plan for this year, 2011.
NTB-000-037	2.8. Lengthy and costly customs clearance procedures	2008-05-29	Malawi: Malawi Revenue Authority	Zimbabwe	Resolved 2011-05-25	View
Complaint:	Zimbabwe complained that the Malawian authorities require a Pre-Shipment Inspection on all goods.
Resolution status note:	Malawi reportd that Preshipment Inspection was phased out in 2007.

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