Non-Tariff Barriers :: Complaints

Resolved complaints

Showing items 101 to 120 of 855

Complaint number	NTB Type Category 1. Government participation in trade & restrictive practices tolerated by governments 1.1. Export subsidies 1.2. Government monopoly in export/import 1.3. State subsidies, procurement, trading, state ownership 1.4. Preference given to domestic bidders/suppliers 1.5. Requirement for counter trade 1.6. Domestic assistance programmes for companies 1.7. Discriminatory or flawed government procurement policies 1.8. Import bans 1.9. Determination of eligibility of an exporting country by the importing country 1.10. Determination of eligibility of an exporting establishment (firm, company) by the importing country 1.11. Occupational safety and health regulation 1.12. Multiplicity and Controls of Foreign exchange market 1.13. "Buy national" policy 1.14. Lack of coordination between government institutions 1.15. Other Category 2. Customs and administrative entry procedures 2.1. Government imposing antidumping duties 2.2. Arbitrary customs classification 2.3. Issues related to the rules of origin 2.4. Import licensing 2.5. Decreed customs surcharges 2.6. Additional taxes and other charges 2.7. International taxes and charges levied on imports and other tariff measures 2.8. Lengthy and costly customs clearance procedures 2.9. Issues related to transit fees 2.10. Inadequate or unreasonable customs procedures and charges 2.11. Lack of control in Customs infrastructure 2.12. Lack of capacity of Customs officers 2.13. Issues related to Pre-Shipment Inspections 2.14. Other Category 3. Technical barriers to trade (TBT) Category 4. Sanitary & phyto-sanitary (SPS) measures Category 5. Specific limitations 5.1. Quantitative restrictions 5.2. Exchange controls 5.3. Export taxes 5.4. Quotas 5.5. Import licensing requirements 5.6. Proportion restrictions of foreign to domestic goods (local content requirement) 5.7. Minimum import price limits 5.8. Embargoes 5.9. Non-automatic licensing 5.10. Prohibitions 5.11. Quantitative safeguard measures 5.12. Export restraint arrangements 5.13. Other quantity control measures 5.14. Restrictive licenses 5.15. Other Category 6. Charges on imports 6.1. Prior import deposits and subsidies 6.2. Administrative fees 6.3. Special supplementary duties 6.4. Import credit discriminations 6.5. Variable levies 6.6. Border taxes 6.7. Other Category 7. Other procedural problems 7.1. Arbitrariness 7.2. Discrimination 7.3. Corruption 7.4. Costly procedures 7.5. Lengthy procedures 7.6. Lack of information on procedures (or changes thereof) 7.7. Complex variety of documentation required 7.8. Consular and Immigration Issues 7.9. Inadequate trade related infrastructure 7.10. Other Category 8. Transport, Clearing and Forwarding 8.1. Government Policy and regulations 8.2. Administrative (Border Operating Hours, delays at border posts, etc.) 8.3. Immigration requirements (Visa, travel permit) 8.4. Transport related corruption 8.5. Infrastructure (Air, Port, Rail, Road, Border Posts,) 8.6. Vehicle standards 8.7. Costly Road user charges /fees 8.8. Issues related to transit Other Policy or Regulatory NTB Not a policy or regulatory NTB Check allUncheck all	Date of incident	Location COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Democratic Republic of the Congo Kenya Rwanda Somalia South Sudan Tanzania Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Reporting country or region (additional) COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Democratic Republic of the Congo Kenya Rwanda Somalia South Sudan Tanzania Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Status	Actions
NTB-000-372	7.1. Arbitrariness Policy/Regulatory	2010-02-10	Mozambique: Beira Port	Zambia	Resolved 2011-08-23	View
Complaint:	Beira port authority arbitrarily assign security escort for randomly selected containers and charge US$150 without the knowledge of the importer.
Resolution status note:	Mozambique advised that consultations with the CORNELDER - the Company responsible for the Beira Port had been completed and that the issue had been resolved
NTB-000-371	7.8. Consular and Immigration Issues	2010-02-10	Tanzania: Ministry of Trade	Zambia	Resolved 2011-05-23	View
Complaint:	Tanzania was charging a discriminatory US$100.00 for visa for all business people attending the Saba Saba Trade Fair in Dar es Salaam without notification.
Resolution status note:	Tanzania reported that there is no VISA between Tanzania and Zambia. US$ 100 is not VISA but rather a Temporary Assignment Pass for any gainful activity which is undertaken for less than 3 months which is being paid at the entry and exit points respectively. Notification is communicated during the preparations of the trade fairs.
NTB-000-373	7.1. Arbitrariness	2010-02-10	Tanzania: Dar-es-Salaam Port	Zambia	Resolved 2011-05-23	View
Complaint:	Dar es Salaam port arbitrarily transfers containers to Inland Container Deports without the knowledge of importers and charges importers between US$150-US$200 depending on the type of ICD the containers are sent to.
Resolution status note:	Tanzania reported that, currently the TPA is discouraging the Transit Cargo to be transferred to ICDs by keeping them at the port or by operating the system of Whole Ship Transfer to ICDs with no additional charges.
NTB-000-364	5.12. Export restraint arrangements	2010-02-10	Zambia: Ministry of Agriculture	Zambia	Resolved 2011-03-04	View
Complaint:	The Office dealing with export permits for seed in the Ministry of Agriculture in Zambia only opens at 11.00 hours. This causes delay in obtaining the export permits.
Resolution status note:	Zambia reported that the office opens from 08:00am to 5pm, but collection starts at 11:00am to allow for processing in the morning.
NTB-000-365	2.8. Lengthy and costly customs clearance procedures	2010-02-10	Zambia: Matumbo and Chinsali	Zambia	Resolved 2010-07-30	View
Complaint:	Inland Zambia State Police request for customs documents at Road Blocks (Matumbo, Chinsali) creating unnecessary delays.
Resolution status note:	Zambia reported that it’s a requirement for security purposes, which applies to both locals and international road users.
NTB-000-366	2.8. Lengthy and costly customs clearance procedures	2010-02-10	Zambia: Zambia Revenue Authority	Zambia	Resolved 2011-03-04	View
Complaint:	Zambia Revenue Authority delays clearing goods at Victoria Falls Border Post in Livingstone, it takes the whole day or two for travellers to be cleared. Only one officer is assigned to inspect the goods and there is arbitrary valuation of goods by the customs officer
Resolution status note:	Zambia reported that it only takes 20 minutes to clear passengers with no goods and upto 3hours for those with goods. There are two officers who inspect as the passenger traffic has reduced due to a number of them opting to use the Chirundu OSBP. For valuation of goods, they use an already existing database.
NTB-000-367	2.10. Inadequate or unreasonable customs procedures and charges Policy/Regulatory	2010-02-10	Zambia: Zambia Revenue Authority	Zambia	Resolved 2011-03-04	View
Complaint:	Asycuda++ system closes at 16.00 hrs for new entries . ZRA does not continue to clear goods after 16.00hrs.
Resolution status note:	Zambia reported that the Asycuda++ system is 24hours for those on DTI and there is also e-payment. Its only those who are not on DTI and access the system through Necor which closes at 16hrs are affected, otherwise the system does not close.
NTB-000-370	2.7. International taxes and charges levied on imports and other tariff measures	2010-02-10	Zimbabwe: Revenue Authority	Zambia	Resolved 2011-07-28	View
Complaint:	Traders of Plant materials, e.g., seeds are charged different rates by Zimbabwe at Victoria Falls Border post in Livingstone (US$20.00) from those charges by other countries e.g., South Africa (ZAR60.00) for each entry.
Resolution status note:	At the 9th meeting of the SADC Sub-committee on trade facilitation, Zimbabwe reported that the current charge of US$10 on issuance of SPS certificates is competitive in the region. There are no harmonized charges for SPS certificates in the SADC region.
NTB-000-224	5.4. Quotas Policy/Regulatory	2009-07-28	SADC	Zambia	Resolved 2010-11-22	View
Complaint:	Import Quotas into SACU member states for sugar
Resolution status note:	Botswana reported that this is a SACU wide policy decision.
NTB-000-363	7.7. Complex variety of documentation required	2010-02-10	Kenya: Kenya Revenue Authority	Zambia	Resolved 2010-11-22	View
Complaint:	Documentations requirements for exports to Kenya are too cumbersome (SGS invoice is issued after one month and you are charged inspection charges. With regards to import permits, Zambian exporter has to raise COMESA Certification and send to Kenyan importer before shipping the goods. This process takes more than 3 months.
Resolution status note:	Issue resolved through COMESA Customs and Trade Committee
NTB-000-080	1.8. Import bans Policy/Regulatory	2009-07-23	South Africa: Ministry of Trade	Zambia	Resolved 2010-11-22	View
Complaint:	South Africa has banned imports of all meat from Zambia
Resolution status note:	South Africa reported that importation of red meat from Zambia to SA was never allowed because Zambia did not send SA the information she needed to evaluate their animal disease situation, legislation, standards and other requirements. The information was requested in 2006 in the form of a questionnaire by the Department of Agriculture - Directorate Animal Health, Zambia has never responded.
NTB-000-221	1.1. Export subsidies B31: Labelling requirements	2009-07-28	South Africa: SANAS	Zambia	Resolved 2010-11-22	View
Complaint:	Restrictions of exports on account of standards and provision of user instructions in specified local languages.Restriction of coffee exports and exports of paste detergents to South Africa and Zimbabwe
Resolution status note:	South Africa reported that SADC is in the process of implementing the TBT annex and establishing the necessary regional institutions to create a regional accreditation system. Until the structures are developed and operational, South Africa will continue to request that products which are not accredited by recognized international accreditation bodies be retested by the South African Bureau of Standards (SABS). This exercise is not meant to deny SA trading counterpart’s access to the South African market, but simply to protect South African consumers.
NTB-000-368	2.4. Import licensing Policy/Regulatory	2010-02-10	South Africa: Ministry of Trade	Zambia	Resolved 2010-11-22	View
Complaint:	South Africa denies Plant import permit for imports of chilies from Zambia
Resolution status note:	South Afric areported that Zambia was not able to send information needed to evaluate their plant disease situation, legislation, standards and other requirements. PQPS certificates can therefore not be issued if the above information is not known.
NTB-000-369	1.1. Export subsidies A84: Inspection requirement Policy/Regulatory	2010-02-10	South Africa: Ministry of Agriculture	Zambia	Resolved 2011-11-22	View
Complaint:	South Africa is not facilitating inspection of production areas for issuance of PQPS certificate for exports of fruits to Zambia as per requirement by the Ministry of Agriculture in Zambia.
Resolution status note:	South Africa reported that Zambia needs to send information needed to evaluate their plant disease situation, legislation, standards and other requirements to the South African Department of Agriculture, Forestry and Fisheries . PQPS certificates can not be issued if the above information is not known.
NTB-000-369	1.1. Export subsidies A84: Inspection requirement Policy/Regulatory	2010-02-10	South Africa: Ministry of Agriculture	Zambia	Resolved 2011-11-22	View
Complaint:	South Africa is not facilitating inspection of production areas for issuance of PQPS certificate for exports of fruits to Zambia as per requirement by the Ministry of Agriculture in Zambia.
Resolution status note:	On 1 June 2011 , South Afric areported that Zambia was not able to send information needed to evaluate their plant disease situation, legislation, standards and other requirements. PQPS certificates can therefore not be issued if the above information is not known
NTB-000-220	2.2. Arbitrary customs classification	2009-07-28	Zambia: Zambia Revenue Authority	Zambia	Resolved 2010-11-22	View
Complaint:	The valuation of imported goods carried by Small cross border traders is not transparent. Customs officials rely on power to impound imported goods to make small scale cross border traders pay rather suspicious duties.
Resolution status note:	Zambia reported that she is using the WTO Customs Valuation procedure, and has an appeals mechanism to address complaints from the traders
NTB-000-223	5.1. Quantitative restrictions	2009-07-28	Zambia: Ministry of Trade	Zambia	Resolved 2010-11-22	View
Complaint:	Restricted importation of fruits and vegetables
Resolution status note:	Zambia reported that she does not restrict the importation of fruits and vegetables as long as they fulfill the necessary import requirements.
NTB-000-225	8.7. Costly Road user charges /fees Policy/Regulatory	2009-07-28	Zambia: Zambia Revenue Authority	Zambia	Resolved 2010-11-22	View
Complaint:	An Escort fee of either K900 000.00 or K800 000.00 depending on the route is charged. The escort charge covers the expenses for the customs officials who accompany the commercial transit traffic from port of entry to port of exit.
Resolution status note:	Zambia reported that, under normal circumstances, Customs officers do not accompany commercial transit traffic. If motor vehicles such as trucks need to be escorted they use private escorts who charge them accordingly. These are purely private commercial arrangements between transporters and private escorters. However, if such goods in transit are deemed risky by Customs Officers, then Customs Officers would escort such trucks/vehicles. In such cases, the Zambian law requires that an escort fee be paid to Customs Officers by the transporter, and the fee is dependent on the distance to be covered
NTB-000-387	7.9. Inadequate trade related infrastructure	2010-12-03	Zimbabwe: Victoria falls	Zambia	Resolved 2011-06-06	View
Complaint:	Flt Ks 131 ACK 5928/ACE 6891 T/ ACC 4918 T. This vehicle has a GVM of 54.4 tons on the Lstone weighbridge but is declared at 57.13 tons in Vic Falls. The truck has been refused a reweigh for 4 days which is against the normal practice. This is an electronic weighbridge and from vast experience on Zambian weighbridges, it is suspected that the weight is recorded incorrectly by the operator pressing the enter button before the weighbridge settles and therefore recording a higher weight than actual. Zimbabwe is also charging exccessive fines above the SADC recommended scale of fines by demanding a rate massively in excess. Zimbabwe also does not give a percentage allowance as per SADC agreement.
Resolution status note:	On 06 June 2011, Zimbabwe reported that that the Victoria Falls Weighbridge was calibrated (standardised) in mid-March 2011. The Ministry of Industry and Commerce's Trade Measures Department together with the Vehicle Inspection Department (VID) carried out the standardisation process. Zimbabwe has not yet received any complaints since then.
NTB-000-492	7.5. Lengthy procedures	2012-03-01	South Africa: transit in south Africa	Zambia	Resolved 2017-01-17	View
Complaint:	A private show company has made a complaint regarding the custom stoppages in South Africa. The Company imports products from Durban and transit through South Africa, the company has been informed that their trucks will be undergoing a tunnel for physical inspections of goods in transit. The company however, feel that this exercise is detrimental to their business as it is slow and will delay the arrival of goods and attract extra charges. The Company wonders why the good in transit should be stopped by customs/ police for inspections.
Resolution status note:	On 29th December, Zambia Focal Point advised that they had contacted the complainant who confirmed that the problem had been rectified.

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