| Complaint number |
NTB Type
|
Date of incident |
Location |
Reporting country or region (additional) |
Status |
Actions |
|
NTB-000-328 |
2.8. Lengthy and costly customs clearance procedures
Policy/Regulatory |
2009-09-09 |
Eswatini: Revenue Authority |
Eswatini |
Resolved
2011-06-06 |
View |
|
Complaint:
|
The customs declaration system linking Swaziland Borders is not automated. |
|
|
Resolution status note:
|
Swaziland reported that the Swaziland Revenue Authority (SRA) started operating in January 2011 and replaces the Department of Customs and Excise. The organization is therefore fairly new and is still in process of developing appropriate customs clearances procedures which will be uniformly applied at all border posts. This also applies to recruitment and training of staff which is still is ongoing to reach the desired levels which will bring efficiencies in the provision of service at all borders. |
|
|
NTB-000-329 |
2.13. Issues related to Pre-Shipment Inspections |
2009-09-09 |
Eswatini: Customs |
Eswatini |
Resolved
2010-07-28 |
View |
|
Complaint:
|
Swaziland borders are seriously understaffed and there is to control smuggling. |
|
|
Resolution status note:
|
Swaziland reported that the Swaziland Revenue Authority (SRA) started operating in January 2011 and replaces the Department of Customs and Excise. The organization is therefore fairly new and is still in process of developing appropriate customs clearances procedures which will be uniformly applied at all border posts. This also applies to recruitment and training of staff which is still is ongoing to reach the desired levels which will bring efficiencies in the provision of service at all borders. |
|
|
NTB-000-332 |
2.3. Issues related to the rules of origin |
2009-09-09 |
Eswatini: Customs |
Eswatini |
Resolved
2010-07-28 |
View |
|
Complaint:
|
Delays have been experienced in the issuing Certificates of Origin |
|
|
Resolution status note:
|
Swaziland reported that Customs Department issues certificates of origin for exports destined to US through AGOA and EU through Euro 1. The Trade Promotion Unit issues certificates for SADC and COMESA. Therefore there is need for clarity on which of these institutions is causing delays. |
|
|
NTB-000-132 |
2.8. Lengthy and costly customs clearance procedures
Policy/Regulatory |
2009-07-26 |
South Africa: South Africa Revenue Services |
Eswatini |
Resolved
2012-04-26 |
View |
|
Complaint:
|
South Africa is charging a fine of E1000.0 per set of customs documents for documents not acquitted within a month. |
|
|
Resolution status note:
|
At the 3rd meeting the Tripartite NTBs Focal Points and NMC Chairs held in Dar -es-Salaam on 19-20 April 2012,South Africa reported that this is a standing transit regulation. Swaziland and South Africa agreed that South Africa would provide the regulation for distribution to stakeholders. It was therefore resolved that the NTB be considered resolved. |
|
|
NTB-000-121 |
2.8. Lengthy and costly customs clearance procedures |
2009-07-26 |
Seychelles: Customs |
Eswatini |
Resolved
2011-06-03 |
View |
|
Complaint:
|
There is total lack of consistency in the application of customs procedures at all clearing offices. |
|
|
Resolution status note:
|
Seychelles reportd that the situation has much improved with ASYCUDA++ |
|
|
NTB-000-053 |
2.3. Issues related to the rules of origin |
2009-01-21 |
Burundi: Ministry of Trade |
Eswatini |
Resolved
2010-11-22 |
View |
|
Complaint:
|
Refuse to offer a minimum reduction of 60% on standard importatiion of sugar from Swaziland as agreed.
Burundian Customs are claiming that Swaziland is not a member of COMESA. |
|
|
Resolution status note:
|
Issue was resolved by the COMESA Customs and Trade Committee |
|
|
NTB-000-131 |
2.8. Lengthy and costly customs clearance procedures |
2009-07-26 |
Mozambique: Other Mozambique |
Eswatini |
Resolved
2010-11-22 |
View |
|
Complaint:
|
Mozambique customs rules vary, causing long delays at the borders. |
|
|
Resolution status note:
|
Mozambique reported that all the Mozambican borders rules and procedures are already harmonized and standardized within the SADC Regional Integration and the World Customs Organization (WCO), the rules applied in Mozambique border are consistent with procedures used at Swaziland border and SADC countries. |
|
|
NTB-000-325 |
7.8. Consular and Immigration Issues |
2009-09-09 |
Mozambique: Ministry of Home Affairs |
Eswatini |
Resolved
2010-11-22 |
View |
|
Complaint:
|
Mozambique requires visas for swaziland business people |
|
|
NTB-000-326 |
2.7. International taxes and charges levied on imports and other tariff measures |
2009-09-09 |
Mozambique: Mozambique Revenue Authority |
Eswatini |
Resolved
2010-11-22 |
View |
|
Complaint:
|
Mozambique customs charges can be as high as 200% of the value of goods transported |
|
|
Resolution status note:
|
Reporting country could not verify the complaint hence it was deemed resolved until a specific report is made. |
|
|
NTB-000-316 |
2.8. Lengthy and costly customs clearance procedures
Policy/Regulatory |
2009-09-09 |
Seychelles: Port Victoria |
Eswatini |
Resolved
2010-11-22 |
View |
|
Complaint:
|
There is a total lack of consistency in the application of customs procedures at all clearing offices in Seychelles |
|
|
Resolution status note:
|
Seychelles proposed to have clearing agents undergo a competency training/exam for them to be well versed with application of customs procedures |
|
|
NTB-000-126 |
1.2. Government monopoly in export/import
Policy/Regulatory |
2009-07-26 |
Eswatini: Ministry of Trade |
Eswatini |
Resolved
2010-11-22 |
View |
|
Complaint:
|
Single channel marketing for sugar and sugar products. |
|
|
Resolution status note:
|
Swaziland reported that the status quo remains because the Sugar Act has not been reviewed. |
|
|
NTB-000-127 |
1.3. State subsidies, procurement, trading, state ownership
Policy/Regulatory |
2009-07-26 |
Eswatini: NAMBOARD |
Eswatini |
Resolved
2010-11-22 |
View |
|
Complaint:
|
Government owns several parastatals that carry out trade.NAMBOARD receives vegetables on consignment from farmers and sells in hotels etc. If the consignment spoils because it is not bought, the farmer loses. At the same time NAMBOARD issues out licences for importing of similar items to those it trades in. The products affected are maize, rice, wheat, fruits and vegetables, flour, poultry, animal feed. |
|
|
Resolution status note:
|
Swaziland reported that NAMBOARD issues import permits for vegetables and wheat as per the infant industry protection provision in the SACU 2002 Agreement. |
|
|
NTB-000-327 |
2.8. Lengthy and costly customs clearance procedures |
2009-09-09 |
Eswatini: Bordergate |
Eswatini |
Resolved
2010-11-22 |
View |
|
Complaint:
|
There is a lack of proper customs procedures and harmonization at the border posts as well as lack of an automated customs declaration system linking Swaziland Borders. |
|
|
Resolution status note:
|
Swaziland reported that ASYCUDA ++ has been rolled out in 60 percent of the border posts. However it is fully operational on exports. Some modules especially those related to deferment on imports have not yet been implemented yet. Capacity constraints and lack of financial resources and telecommunications infrastructure continue to pose a challenge. Nonetheless, the amendment to the Customs and Excise Act seeking to introduce mandatory electronic declaration has gone through the first reading in Parliament. It is believed that the law will facilitate the allocation of resources to the automation programme. The Department has reviewed the Memorandum of Agreement signed with South Africa with an aim to initiate discussions that will lead to ICT interconnectivity. |
|
|
NTB-000-330 |
7.9. Inadequate trade related infrastructure |
2009-09-09 |
Eswatini: Bordergate |
Eswatini |
Resolved
2010-11-22 |
View |
|
Complaint:
|
Anti Smuggling, Quality Control & Examination Teams at border posts lack proper equipment such as forklifts, motor vehicles to carry out inspection. |
|
|
Resolution status note:
|
Swaziland reported that the procurement of equipment is affected by the lack of financial resources. However, measures are taken to have goods examined at owner’s premises where equipment is available. |
|
|
NTB-000-432 |
2.3. Issues related to the rules of origin |
2010-09-01 |
Zimbabwe: Beitbridge |
Eswatini |
Resolved
2016-03-24 |
View |
|
Complaint:
|
Zimbabwe Revenue Authority (ZIMRA) is charging duty on of fridges and freezers manufactured in Swaziland and exported into Zimbabwe under the FTA preferential trade regime querying the originating status. |
|
|
Resolution status note:
|
On 24th March 2016, Zimbabwe Focl Point reported that a joint verification mission on the Palfridge case was carried out during the period 19 to 21 January 2016 in Swaziland between the Swaziland Revenue Authority (SRA) and the Zimbabwe Revenue Authority (ZIMRA). In attendance was the COMESA Secretariat and representatives from the Ministries responsible for Trade from the two countries. After deliberations and tests carried out SRA and ZIMRA agreed that he fridges and freezers are listed as goods of economic importance to Swaziland and should acquire a minimum value addition of 25% for them to qualify under COMESA preferential treatment. The freezers and fridges qualify as originating from Swaziland under COMESA as they acquired a minimum value addition of 25% should therefore be accorded preferential treatment when imported into Zimbabwe |
|
|
Products:
|
8418.50: Furniture "chests, cabinets, display counters, show-cases and the like" for storage and display, incorporating refrigerating or freezing equipment (excl. combined refrigerator-freezers with separate external doors, household refrigerators and freezers of |
|
|
NTB-000-570 |
2.6. Additional taxes and other charges |
2013-02-26 |
Mozambique: Delegação Aduaneira de Namaacha |
Eswatini |
Resolved
2013-04-10 |
View |
|
Complaint:
|
I'm doing the carton business in Mozambique but factory is in Swaziland. Every time I'm going to pass the border my company always pay 100 USD for every truck of goods I only deliver in Maputo they say it is a road fund every week I use at least 8-10 trucks I'm doing this business since 2009 and until now i need to pay that road fund I want to know why I'm paying this Money. |
|
|
Resolution status note:
|
At the Tripartite NTBs Online Reporting, Monitoring and Eliminating Mechanism Meeting to Launch the SMS Reporting Tool held from 9-10 April in Lusaka Zambia, Mozambique reported that this is a levy on use of national roads and that this amount ranges from US$75-US$100 per trip. Almost all countries in the region have road tax specially for foreign trucks crossing the border.
With this explanation, meeting agreed to resolve the matter. |
|
|
NTB-000-891 |
2.8. Lengthy and costly customs clearance procedures |
2019-04-09 |
South Africa: Cape Town |
Eswatini |
Resolved
2020-02-04 |
View |
|
Complaint:
|
SARs stopped containers for inspection and are demanding proof of payment from consignee/buyer to the exporting company (Supplier) for the goods in transit to Eswatini. The affected company, Long Wei Investments are experiencing delays and incurring storage and demurrage charges at the port of discharge in Cape Town. SARS has withheld the consignment for over seven days from 9th April 2019. SARs are asking for different documentation at different times and dates thereby further delaying the inspection process and release of the consignments. The affected products are on Bill of Lading No. COSU6198384160 |
|
|
Resolution status note:
|
The Focal Point for Eswatini reported that the matter had been resolved. |
|
|
NTB-000-973 |
We are asked to pay 500mts to gain entry and exit to and from Mozambique (250 in/250 out) under the guise that the trucks need to be inspected. |
2020-08-04 |
Mozambique: Delegação Aduaneira de Namaacha |
Eswatini |
Resolved
2021-07-09 |
View |
|
Complaint:
|
Eswatini Company is asked to pay 500mts to gain entry and exit to and from Mozambique (250 in/250 out) under the guise that the trucks need to be inspected in line with Ministerial Diploma NO 18/2007 of February 9, which approves the table of various fees for Border Posts, effective from August 2, 2020. However inspection cargo is not done and therefore we are made to pay for services not rendered. Further , the drivers have t pay to get their passport stamped.
How do we dertermine the time the vehicles stays at the border if we are billed a hourly charge all documentation and taxes dues are paid in advance to try and speed the process up why does the driver need to pay to have his passport stamped on arrival and more strangely on exiting with an empty vehicle. |
|
|
Resolution status note:
|
Mozambique Focal Point reported that the inspection fee for motor vehicles at the Namaacha border was charged under Ministerial Diploma nº 18/2007, of 9 February. However, said fee was revoked by Ministerial Diploma nº 28/2021, of 30 April 2021 |
|
|
Products:
|
3214.10: Glaziers' putty, grafting putty, resin cements, caulking compounds and other mastics; painters' fillings |
|
|
NTB-000-048 |
2.3. Issues related to the rules of origin |
2008-12-22 |
Zimbabwe: Zimbabwe Revenue Authority |
Egypt |
Resolved
2009-02-04 |
View |
|
Complaint:
|
Egypt complained that the Zimbabwean authorities were applying 40% import duty on alcohol imported from Egypt. |
|
|
Products:
|
2208.70: Liqueurs and cordials |
|
|
NTB-000-049 |
2.8. Lengthy and costly customs clearance procedures
Policy/Regulatory |
2008-12-22 |
Kenya: Kenya Bureau of Standards |
Egypt |
Resolved
2013-01-14 |
View |
|
Complaint:
|
Pre-verification of Compliance (PVOC)
Complaint drawn to the attention of the Kenyan authorities |
|
|
Resolution status note:
|
On 14 January 2013, Egypt Focal Point reported that Egypt was no longer complaining about the PVOC that Kenya is applying. So the NTB -000-049 should be put in the resolved NTBs category. |
|
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