Non-Tariff Barriers :: Complaints

Resolved complaints

Showing items 821 to 840 of 916

Complaint number	NTB Type Category 1. Government participation in trade & restrictive practices tolerated by governments 1.1. Export subsidies 1.2. Government monopoly in export/import 1.3. State subsidies, procurement, trading, state ownership 1.4. Preference given to domestic bidders/suppliers 1.5. Requirement for counter trade 1.6. Domestic assistance programmes for companies 1.7. Discriminatory or flawed government procurement policies 1.8. Import bans 1.9. Determination of eligibility of an exporting country by the importing country 1.10. Determination of eligibility of an exporting establishment (firm, company) by the importing country 1.11. Occupational safety and health regulation 1.12. Multiplicity and Controls of Foreign exchange market 1.13. "Buy national" policy 1.14. Lack of coordination between government institutions 1.15. Other Category 2. Customs and administrative entry procedures 2.1. Government imposing antidumping duties 2.2. Arbitrary customs classification 2.3. Issues related to the rules of origin 2.4. Import licensing 2.5. Decreed customs surcharges 2.6. Additional taxes and other charges 2.7. International taxes and charges levied on imports and other tariff measures 2.8. Lengthy and costly customs clearance procedures 2.9. Issues related to transit fees 2.10. Inadequate or unreasonable customs procedures and charges 2.11. Lack of control in Customs infrastructure 2.12. Lack of capacity of Customs officers 2.13. Issues related to Pre-Shipment Inspections 2.14. Other Category 3. Technical barriers to trade (TBT) Category 4. Sanitary & phyto-sanitary (SPS) measures Category 5. Specific limitations 5.1. Quantitative restrictions 5.2. Exchange controls 5.3. Export taxes 5.4. Quotas 5.5. Import licensing requirements 5.6. Proportion restrictions of foreign to domestic goods (local content requirement) 5.7. Minimum import price limits 5.8. Embargoes 5.9. Non-automatic licensing 5.10. Prohibitions 5.11. Quantitative safeguard measures 5.12. Export restraint arrangements 5.13. Other quantity control measures 5.14. Restrictive licenses 5.15. Other Category 6. Charges on imports 6.1. Prior import deposits and subsidies 6.2. Administrative fees 6.3. Special supplementary duties 6.4. Import credit discriminations 6.5. Variable levies 6.6. Border taxes 6.7. Other Category 7. Other procedural problems 7.1. Arbitrariness 7.2. Discrimination 7.3. Corruption 7.4. Costly procedures 7.5. Lengthy procedures 7.6. Lack of information on procedures (or changes thereof) 7.7. Complex variety of documentation required 7.8. Consular and Immigration Issues 7.9. Inadequate trade related infrastructure 7.10. Other Category 8. Transport, Clearing and Forwarding 8.1. Government Policy and regulations 8.2. Administrative (Border Operating Hours, delays at border posts, etc.) 8.3. Immigration requirements (Visa, travel permit) 8.4. Transport related corruption 8.5. Infrastructure (Air, Port, Rail, Road, Border Posts,) 8.6. Vehicle standards 8.7. Costly Road user charges /fees 8.8. Issues related to transit Other Policy or Regulatory NTB Not a policy or regulatory NTB Check allUncheck all	Date of incident	Location COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Democratic Republic of the Congo Kenya Rwanda Somalia South Sudan Tanzania Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Reporting country or region (additional) COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Democratic Republic of the Congo Kenya Rwanda Somalia South Sudan Tanzania Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Status	Actions
NTB-000-311	8.7. Costly Road user charges /fees Policy/Regulatory	2009-09-09	Democratic Republic of the Congo: Ministry of trade	Democratic Republic of the Congo	Resolved 2010-07-30	View
Complaint:	High road charges and transport costs for exporters
NTB-000-639	8.1. Government Policy and regulations Policy/Regulatory	2014-08-25	South Africa: Beit Bridge	Democratic Republic of the Congo	Resolved 2016-09-13	View
Complaint:	This complaint is registered by FESARTA. The Director, Department of Immigration and Citizenship, South Africa, has instructed that, due to the outbreak of the ebola virus in DRC, no DRC citizens may enter South Africa until further notice. See the attached notice. Whilst it is accepted that the outbreak of the ebola virus is a serious issue, the transport industry recommends that other preventative measures be taken at the borders, rather than stop DRC citizens from entering the country?
Resolution status note:	On 13th September 2016, FESARTA advised that the transporters were no longer facing this barrier so the NTB is resolved.
NTB-000-949	8.8. Issues related to transit	2020-03-31	Mozambique: Delegação Aduaneira de Machipanda (Road)	Democratic Republic of the Congo	Resolved 2020-04-03	View
Complaint:	The Mozambiquan government cancelled issuing visas to all foreigners travelling to Mozambique including for truck drivers from the DRC following COVID-19 outbreak . The DRC uses Beira port for export and import of products to the DRC. Because of this, the DRC truck drivers are stuck at Nyamapanda border post between Zimbabwe and Mozambique and cannot access the Beira port to load their cargo for transportation back to DRC.
Resolution status note:	The SADC secretariat reported that , according to the Mozambican NTBs focal point, the matter was resolved, and it was not as alarming as it was reported. In fact, drivers were impatient with the new sanitary and migratory control rules.
NTB-001-178	8.8. Issues related to transit	2024-05-13	Uganda: kasindi	Democratic Republic of the Congo	Resolved 2025-05-30	View
Complaint:	On May 13, 2024 the vehicles of certain economic operators transporting salted fish from South Sudan, Kenya and Tanzania in transit through Uganda destined for the DRC are blocked in Uganda. The reason given by the protection unit was that these vehicles transported small fish whose marketing was formally prohibited in Uganda
Resolution status note:	The NTB was resolved through a bilateral meeting between DRC and Uganda.
NTB-000-453	8.8. Issues related to transit	2011-09-03	Tanzania: Ministry of Transport	Burundi	Resolved 2012-04-26	View
Complaint:	No movements of Cargo Trucks beyond 6:00 pm within Tanzania. This affects trucks from Rwanda, Burundi & Uganda
Resolution status note:	At the 3rd meeting the Tripartite NTBs Focal Points and NMC Chairs held in Dar -es-Salaam on 19-20 April 2012, Burundi agreed that this NTB be resolved on the basis that Tanzania was modernising the tracking equipment so as to have electronic devices that can be monitored electronically along the transport corridor to the final destination. This provision allows Tanzania Revenue Authprity to make the necessary timely interventions. Burundi and Tanzania have signed a joint MoU in joint patrol and were provided equipment to maintain security along the affected areas. However Tanzania wouldl notify Burundi on the operationalization of the Electronic Cargo Tracking System (ECTS).
NTB-000-468	3.3. Standards disparities B6: Product identity requirement	2011-10-24	Rwanda: Akanyaru-Haut	Burundi	Resolved 2013-04-10	View
Complaint:	Burundian mineral water was denied entry into Rwanda on grounds that the water did not comply with Rwanda quality standards.
Resolution status note:	At the Tripartite NTBs Online Reporting, Monitoring and Eliminating Mechanism Meeting to Launch the SMS Reporting Tool held from 9-10 April 2013 in Lusaka, Zambia, Rwanda reported that this NTB had been resolved by Burundi.
Products:	2201.10: Mineral waters and aerated waters, not containing added sugar, other sweetening matter or flavoured
NTB-000-519	8.8. Issues related to transit	2012-06-20	Tanzania: Dar-es-Salaam Port	Burundi	Resolved 2013-10-17	View
Complaint:	Payment of double handling charges at the ICDs and at the Dar es Salaam port.
Resolution status note:	At the 12th Regional Forum on NTBs held from 14th – 17th, October 2013, at EAC Headquarters, Arusha, Tanzania, United Republic of Tanzania (URT) reported that the ICD charges are part of port charges and are therefore not additional charges. The only additional charges are on demurrage. However, Burundi requested to re-submit documentation supporting their submission through the EAC Secretariat. In the meantime, URT to investigate further and revert at the next EAC Regional Forum on NTBs in September, 2013. The meeting agreed to resolve this NTB on the basis of URT submission.
NTB-000-612	1.14. Lack of coordination between government institutions Policy/Regulatory	2013-11-05	Tanzania: at the border of Burundi/Tanzania	Burundi	Resolved 2013-12-20	View
Complaint:	Truck belonging to BRARUDI (the leading Brewery in the Republic of Burundi) has been held at the border of Burundi/Tanzania for a period of 15 days (Tanzania side )because Tanzania Revenue Authority at the border estimate that the products must pay customs duties before enter Tanzania, despite the consignment being accompanied by a certificate of origin issued by Burundi Revenue Authority. And Tanzania Food and Drugs Authority requires the company TO register the products before exporting.
Resolution status note:	On 23 December 2013, Burundi Focal Point reported that BRARUDI Products made in Burundi were allowed to enter in Tanzania following resolution of this NTB during the 13th NMC regional forum held in Burundi 17-20 December 2013.
NTB-000-642	2.9. Issues related to transit fees	2014-12-09	Tanzania: Dar-es-Salaam Port	Burundi	Resolved 2014-12-11	View
Complaint:	The United Republic of Tanzania via the Ministry of Health and Social Welfare is charging USD200 as registration fee for transit permit on each transit container which contain which contain Chemical products.
Resolution status note:	At the 16th EAC regional forum on non tariff barriers held in Kigali in December 2014, Tanzania reported that the levy was abolished in 2012.This NTB is therefore resolved.
NTB-000-643	2.6. Additional taxes and other charges	2014-12-09	Tanzania: Dar-es-Salaam Port	Burundi	Resolved 2015-03-26	View
Complaint:	Tanzania Ports Authority is charging all Transit containers located at at Tanzania International Container Terminal Services (TICTS) a miscellaneous Port Charges. On 05 June 2014, a transporter from Burundi was charged US$90 being for miscellaneous port services for a 20ft container
Resolution status note:	At the 16th EAC regional forum on non tariff barriers held in Kigali in December 2014, Tanzania reported that the double handling charges were abolished. This NTB is therefore resolved.
NTB-000-643	2.6. Additional taxes and other charges	2014-12-09	Tanzania: Dar-es-Salaam Port	Burundi	Resolved 2015-03-26	View
Complaint:	Tanzania Ports Authority is charging all Transit containers located at at Tanzania International Container Terminal Services (TICTS) a miscellaneous Port Charges. On 05 June 2014, a transporter from Burundi was charged US$90 being for miscellaneous port services for a 20ft container
Resolution status note:	At the 17th NTB forum held in Nairobi on 24th to 26th March 2015, Tanzania confirmed that these charges were no longer applicable and therefore the NTB was resolved.
NTB-000-649	8.7. Costly Road user charges /fees Policy/Regulatory	2014-12-11	Tanzania: Ministry of Transport	Burundi	Resolved 2015-11-30	View
Complaint:	United Republic of Tanzania is charging USD200.00 as transit permit for containers with chemical products.
Resolution status note:	Following the recommendations of the 16th EAC Forum on NTBs, Tanzania removed the transit charges .
NTB-000-664	3. Technical barriers to trade (TBT) B3: Labelling, Marking and Packaging requirements Policy/Regulatory	2013-01-01	Tanzania: Tunduma	Burundi	Resolved 2015-11-09	View
Complaint:	TFDA is imposing new requirements on export of BRARUDI beers into Tanzania. TFDA is requesting new labels to include additional information and storage condition for the product that was not required when they submitted the application for export.
Resolution status note:	Burundi reported that TFDA had finally registered Burundi beers and that the company had received its certificate of registration.
NTB-000-668	8.8. Issues related to transit	2015-02-17	Uganda: It is the Police of Iganga in the Republic of Uganda who take in hostage of the truck and its driver because they get and accident.	Burundi	Resolved 2015-12-21	View
Complaint:	Following the accident held in IGANGA in the Republic of Uganda on 17 February, 2015 at 19h30, east african time, the truck which is registered in Burundi has been taken in hostage by Uganda Police until today and the driver is in prison at IGANGA. The truck have a COMESA Insurance that occurs wherever you are in the sub region.The COMESA insurance number is 0067772 (truck ) and 0067773 (trailer) valid from 23/03/2014 to 03/22/2015. The truck has the registration number of A2588A (truck) and T0110A (trailer). We are requesting that this truck and its driver can be released, so that they can continue their travel. Note that the truck contains the construction materials and shoes and was returning to Burundi.
Resolution status note:	On 21st December 2015, Uganda Focal Point reported that they had contacted the Police Chief- Director of Traffic who is also a member of the NMC. The truck was released long time ago and therefore this is a resolved NTB.
NTB-000-668	8.8. Issues related to transit	2015-02-17	Uganda: It is the Police of Iganga in the Republic of Uganda who take in hostage of the truck and its driver because they get and accident.	Burundi	Resolved 2015-12-21	View
Complaint:	Following the accident held in IGANGA in the Republic of Uganda on 17 February, 2015 at 19h30, east african time, the truck which is registered in Burundi has been taken in hostage by Uganda Police until today and the driver is in prison at IGANGA. The truck have a COMESA Insurance that occurs wherever you are in the sub region.The COMESA insurance number is 0067772 (truck ) and 0067773 (trailer) valid from 23/03/2014 to 03/22/2015. The truck has the registration number of A2588A (truck) and T0110A (trailer). We are requesting that this truck and its driver can be released, so that they can continue their travel. Note that the truck contains the construction materials and shoes and was returning to Burundi.
Resolution status note:	Uganda Focal Point contacted the Police Chief- Director of Traffic who is also a member of the NMC. The truck was released long time ago and therefore this is a resolved NTB.
NTB-000-705	8.7. Costly Road user charges /fees Policy/Regulatory	2016-04-23	Rwanda: Rwanda Revenue Authority	Burundi	Resolved 2016-12-07	View
Complaint:	Rwanda makes trucks to pay double the certificate of Transit Goods. That is US$400 instead of US$ 200 per truck and trailer separately
Resolution status note:	The 22nd meeting of the NTBs forum held in December 2016 accepted Rwanda explanation that Rwanda was implementing the revised EAC Regulations on Customs Management Act, 2010.The Act stipulates that a pulling trailer is considered separate from the truck. This NTB was resolved
NTB-000-706	8.1. Government Policy and regulations Policy/Regulatory	2016-05-18	Uganda: Uganda Police	Burundi	Resolved 2016-12-07	View
Complaint:	Uganda recognizes the COMESA yellow card insurance but it is not honoured once there is an accident.
Resolution status note:	The 22nd meeting of the EAC NTBs Forum held in December 2016 , accepted Uganda report that she recognizes COMESA Yellow Card insurance. However the policy requires that all trucks involved in criminal accidents should be held to allow investigation.
NTB-000-711	8.7. Costly Road user charges /fees Policy/Regulatory	2016-06-30	Kenya: Mombasa County	Burundi	Resolved 2017-10-20	View
Complaint:	Mombasa County in Kenya charges transit fees of ksh 6,000 for transit cargo truck.
Resolution status note:	During the Dedicated Session of the Permanent/ Principal/Under Secretaries of Trade and EAC Affairs meeting held in Kampala to resolve long standing NTBs, Kenya reported that the internal consultations with the County Government of Mombasa had been concluded and the charge has been abolished.
NTB-000-716	8.7. Costly Road user charges /fees	2016-06-30	Kenya: Mombasa County	Burundi	Resolved 2017-10-24	View
Complaint:	Mombasa Country charges transit trucks waiting to load cargo in the parking yard an amount of Ksh 500 per day.
Resolution status note:	The NTBs focal Point at the Secretariat reported that this NTB had been resolved by the Dedicated Session of Senior Officials /Permanent Secretaries meeting held in Kampala on how to resolve long standing outstanding NTBs
NTB-000-756	8.7. Costly Road user charges /fees	2017-05-05	Kenya: Kaijado County	Burundi	Resolved 2019-08-21	View
Complaint:	Namanga/Kajiado County charges 2,000 Ksh for all Burundi cargo trucks transiting Kenya
Resolution status note:	During the Focal Points meeting held on 19- 21 august 2019, Kenya reported that this NTB had been resolved. Kajiado County no longer charges the 2000Ksh for Burundin cargo. Burundi confirmed that although they had confirmation of the charge for June 2019, there had not been any further charges in from July 2019 . However, both countries will continue to monitor . This NTB is therefore resolved .

<< Previous 1 2 3...40 41 42 43 44 45 46 Next >>

Display:

Non-Tariff Barriers

Reporting, Monitoring and Eliminating Mechanism

Resolved complaints