| Complaint number |
NTB Type
|
Date of incident |
Location |
Reporting country or region (additional) |
Status |
Actions |
|
NTB-000-214 |
1.1. Export subsidies
A9: SPS measures n.e.s. |
2009-07-27 |
Lesotho: Ministry of Agriculture |
Zimbabwe |
Resolved
2011-07-28 |
View |
|
Complaint:
|
Difficulty in accessing information onSPS requirements |
|
|
Resolution status note:
|
During the workshop establishing NMC for Lesotho held on 09 August 2011 in Maseru, it was confirmed that information on SPS requirements is available from the Ministry of Agriculture and that arrangements are in place to upload this information onto the website of the TMinistry of Trade & Industry Cooperation & Marketing. |
|
|
NTB-000-202 |
7.6. Lack of information on procedures (or changes thereof) |
2009-07-27 |
Botswana: Botswana Bureau of Standards |
Zimbabwe |
Resolved
2010-11-22 |
View |
|
Complaint:
|
Difficulty in getting copies of relevant Standards |
|
|
Resolution status note:
|
Botswana reported that Botswana standards are accessible and available through Botswana Bureau of Standards (BOBS). ISO, EN, BS and other standards from SADC member states and other regions are obtainable through BOBS. Anyone can access or obtain standards through BOBS at a fee. |
|
|
NTB-000-203 |
7.6. Lack of information on procedures (or changes thereof) |
2009-07-27 |
Mozambique: Mozambique Bureau of Standards |
Zimbabwe |
Resolved
2010-11-22 |
View |
|
Complaint:
|
Difficulty in getting copies of relevant Standards |
|
|
Resolution status note:
|
Mozambique reported that the question reported that INNOQ ( Mozambique national Institute of standards) there are many many – Brochures for the relevant standards |
|
|
NTB-000-198 |
2.8. Lengthy and costly customs clearance procedures |
2009-07-27 |
Malawi: Malawi Revenue Authority |
Zimbabwe |
Resolved
2010-11-22 |
View |
|
Complaint:
|
Discrimination in goods clearance between small and commercial traders.The quantities that a trader carries determine the procedure to be followed in clearing goods through the border. Small traders into Malawi are clogging up the whole system and flooding up the whole market with commercial goods. Commercial traders are pushed out of the system because of the procedures that are applied at the port of entry. |
|
|
Resolution status note:
|
Malawi reported that Customs clearing procedures are the same for small as well as commercial traders, but this could have been a one-off incident. However, now the Revenue Authority has an inland clearing system to overcome delays at the border and Malawi will continuously monitor the situation at the border to ensure smooth flow of goods and people |
|
|
NTB-000-851 |
1.4. Preference given to domestic bidders/suppliers |
2018-08-09 |
Tanzania: Ministry of Livestock |
Kenya |
Resolved
2018-11-16 |
View |
|
Complaint:
|
Discrimination of beef products by Tanzania where Tanzanians are advised to source beef locally. |
|
|
Resolution status note:
|
Tanzania informed the SCTIF meeting that the importer was advised and was given an import permit.
The Meeting agreed that this NTB is resolved. |
|
|
NTB-000-656 |
1.4. Preference given to domestic bidders/suppliers
Policy/Regulatory |
2014-12-11 |
Tanzania: Ministry of Trade |
Kenya |
Resolved
2016-04-01 |
View |
|
Complaint:
|
Discrimination of Smirnoff of ice brand of East African Breweries (Kenya) Ltd products. |
|
|
Resolution status note:
|
At the NTBs Forum held in March/ April 2016, Kenya reported that the discrimination had been lifted. |
|
|
NTB-001-109 |
2.6. Additional taxes and other charges
Policy/Regulatory |
2023-04-04 |
Kenya: Namanga |
Tanzania |
Resolved
2025-05-30 |
View |
|
Complaint:
|
Discriminatory excise duty
A Silverlands Ltd and Irvines have submitted a complaint requesting the Republic of Kenya to abolish charging an excise duty of 25% of Hatching Eggs exported by these Companies from Tanzania. The duty imposed to hatching eggs produced in Tanzania fails to compete with local producers who are not affected by the measure and to the loss of market. As indicated in the Kenya Excise Duty Act 2015 and 2021 show that all imported hatching eggs are affected by duty imposed. |
|
|
Resolution status note:
|
The RMC was informed that the NTB was resolved. |
|
|
NTB-000-865 |
2.3. Issues related to the rules of origin |
2017-11-17 |
Uganda: URA |
Kenya |
Resolved
2018-11-16 |
View |
|
Complaint:
|
Discriminatory treatment (Excise duty) of Kenyan manufactured products among others cigarettes. |
|
|
Resolution status note:
|
The NTB on Cigarettes was resolved based on the EACJ ruling (Application 13 of 2017 arising from Ref 7 of 2017 issued on 25th Jan 2018: BAT (U) Ltd vs AG Uganda) |
|
|
NTB-000-864 |
2.3. Issues related to the rules of origin |
2017-11-17 |
Uganda: URA |
Kenya |
Resolved
2024-11-23 |
View |
|
Complaint:
|
Discriminatory treatment (Excise duty) of Kenyan manufactured products among others Juices products Kenya reported that the Juices are still charged 13% excise duty. |
|
|
Resolution status note:
|
The 42nd SCTIFI noted that as per the new Act by the Republic of Uganda the charges have been removed and hence the NTB resolved.The meeting noted that the Republic of Uganda will provide a copy of the Act for the NTB to be treated as resolved. |
|
|
NTB-000-864 |
2.3. Issues related to the rules of origin |
2017-11-17 |
Uganda: URA |
Kenya |
Resolved
2024-11-23 |
View |
|
Complaint:
|
Discriminatory treatment (Excise duty) of Kenyan manufactured products among others Juices products Kenya reported that the Juices are still charged 13% excise duty. |
|
|
Resolution status note:
|
The 45th meeting of SCTIFI was informed that the Uganda Law that was referring to EAC Partner States’ goods as imports; hence imposing an NTB was revised to remove the discriminatory section.
However, during the Sectoral Committee on Trade, Republic of Kenya indicated that despite the NTB being resolved, goods from Kenya are still being charged excise duty of 12% by Uganda while the Act provides for an excise duty of 10% and requested the Republic of Uganda to charge excise duty of 10%.
The Republic of Uganda informed the meeting that since the amendment of the Law Uganda is charging 10% and requested for evidence on the products that are charged 12% which Kenya committed to share accordingly. |
|
|
NTB-000-924 |
2.3. Issues related to the rules of origin
Policy/Regulatory |
2019-01-14 |
Uganda: Uganda Revenue Authority |
Kenya |
Resolved
2023-02-20 |
View |
|
Complaint:
|
Discriminatory treatment (Excise duty) of Kenyan manufactured products among others Pharmaceutical products. |
|
|
Resolution status note:
|
The regional Meeting held in February 2023 agreed that the NTB had been resolved |
|
|
NTB-000-814 |
1.7. Discriminatory or flawed government procurement policies |
2017-11-17 |
Uganda: Ministry of Finance |
Kenya |
Resolved
2018-11-16 |
View |
|
Complaint:
|
Discriminatory treatment (Excise duty) of Kenyan manufactured products among others Pharmaceutical products, Juice, cigarettes. |
|
|
Resolution status note:
|
During the SCTIFI meeting held on 16 November 2018, Uganda reported that she has put in place administrative measures to accord non discriminatory treatment to Kenya products. The NTB is therefore resolved. |
|
|
NTB-000-952 |
1.7. Discriminatory or flawed government procurement policies
Policy/Regulatory |
2020-03-20 |
Burundi: Ministry of Trade, Industry and Tourism |
Tanzania |
Resolved
2020-09-01 |
View |
|
Complaint:
|
Disrimination and denial of Market Access for salt in Burundi.
There was a survey carried by Ministry incharge of Public Health in 2018 in relation to the consumption of salt, that the result revealed that only 52% of Burundians consume adequately iodized salt. On the basis of this survey the Ministry of Trade, Industry and Tourism has taken measures to authorize and license four trading companies as importers of adequately iodized packaged with an iodization rate of between 30 and 60ppm and provided with a certificate of conformity from Standards Bureau of the importing country. The companies authorized and approved by Ministry to import salt in Burundi are the followings;
1. Ubuntu Investment company
2. Geprotus
3. Gitega Business Centre
4. Burundi Import (BIMPO)
No other company or individual is authorized to import and market food salt without the authorization of the Minister in-charge of trade. The issue is the government of Burundi is discriminating other companies to import salt in Burundi. This is against EAC rules and procedures, if the issue is standard of salt there is mutual recognition concerning standard in EAC as per SQMT Act 2016.
|
|
|
Resolution status note:
|
During the RMC meeting held on 1 September 2020, Burundi reported that an official letter of the Ministry of Trade informing that the measure reducing the number of companies importing cooking salt has been removed. Now the economic operators in the salt trade are authorized and encouraged to do so in strict compliance with the law. The letter specifies however that the imported cooking salt must be a finished product, crushed, cleaned, dried and packaged, adequately iodized and provided with a certificate of conformity from the office of Standard of the import country. |
|
|
NTB-000-797 |
1.14. Lack of coordination between government institutions |
2018-01-02 |
South Africa: The DTI |
South Africa |
Resolved
2019-08-22 |
View |
|
Complaint:
|
Distell, a Tape Town based exporting company is experiencing delays and high costs of processing SAD500 entries and SADC certificates for their wine exports to Zimbabwe. The current procedure where the Distell driver cannot take the SAD500 entry and SADC certificate to Customs to have it stamped and signed over the counter is cumbersome and costly for the company. The company has to wait for at least 2 days for either the release notification or the stamped and signed SADC certificates. This leads to the truck waiting at the depot for the documents, which results to either standing time cost at the depot or standing time at the border.
The requirement is as follows: Distell Company loads Bulk orders in Tanktainers and Drums from Monis in Paarl or Adam Tas in Stellenbosch, Cape Town which goes by road to Zimbabwe. Currently export documents can only be done by the Freight forwarder immediately after the Tanktainer or Drums are loaded. Export documentation cannot be processed earlier, as company has to wait for the final weight loaded into the truck. The alternative method to use flow meters and cut off the loading on a specific amount of liters is used because it is does produce accurate measurements.
Actual Current process for Bulk - Tanktainers (Tankerservices transport)
- Truck to be arranged for loading very early on a Tuesday morning @ 07:00am
- Most of the time 2 to 3 truckloads which will load one after the other.
- The following is all also done on the Tuesday:
o The wine is loaded.
o Distell invoices and forward the relevant documentation to Imperial Logistics in Johannesburg.
o Imperial Logistics processes the Customs entry via EDI.
- Once EDI release is received (after at least 2 days), Imperial Logistics sends the Release notification via e-mail.
- Distell advises Tanker Services to collect the relevant documentation and leave for the border.
- Imperial Logistics will have the SADC certificate stamped at the border.
- Tanker services driver to collect the original SADC certificates at the border.
A permanent solution for exporters in Cape Town to provide an over the counter service for our SAD500 & SADC entries is required. |
|
|
Resolution status note:
|
Zimbabwe Focal Point reported that the NTB had been resolved . South Africa was issuing SAD500 on time |
|
|
Products:
|
2204.10: Sparkling wine of fresh grapes |
|
|
NTB-000-363 |
7.7. Complex variety of documentation required |
2010-02-10 |
Kenya: Kenya Revenue Authority |
Zambia |
Resolved
2010-11-22 |
View |
|
Complaint:
|
Documentations requirements for exports to Kenya are too cumbersome (SGS invoice is issued after one month and you are charged inspection charges. With regards to import permits, Zambian exporter has to raise COMESA Certification and send to Kenyan importer before shipping the goods. This process takes more than 3 months. |
|
|
Resolution status note:
|
Issue resolved through COMESA Customs and Trade Committee |
|
|
NTB-000-665 |
8.7. Costly Road user charges /fees
Policy/Regulatory |
2015-03-02 |
Tanzania: Dar-es-Salaam Port |
Rwanda |
Resolved
2016-06-08 |
View |
|
Complaint:
|
Double payment of port exit fees: URT is charging double payment at inland and port exit. Inland container deposits have been introduced in reduce the congestion at Dar port. However, freight forwarders have reported being required to pay for port exit fees twice. |
|
|
Resolution status note:
|
This NTB was resolved. Rwanda transporters have not reported any further charges on the same |
|
|
NTB-001-118 |
8.7. Costly Road user charges /fees |
2023-05-16 |
Democratic Republic of the Congo: Mitaka, Lualaba province Democratic republic of Congo |
Namibia |
Resolved
2026-04-15 |
View |
|
Complaint:
|
DRC authorities in Mutaka, Lualaba province are charging 100 United states dollars for scanning each commercial truck loaded with cargo.
Cumbersome barriers, lengthy procedures have caused unprecedented congestion of hundreds of trucks in Mutaka area.
Truck drivers no sanitation, no wellness facilities, power security. One truck driver died in his truck on the due to Kasumbalesa border. |
|
|
Resolution status note:
|
Taxes have been abolished |
|
|
NTB-000-256 |
2.8. Lengthy and costly customs clearance procedures |
2009-09-08 |
Democratic Republic of the Congo: Kasumbalesa |
Namibia |
Resolved
2016-10-07 |
View |
|
Complaint:
|
DRC customs, cause problems on road transport through delaying trucks to depart on time to Lubumbashi |
|
|
Resolution status note:
|
FESARTA reported that the NTB does not exist at present. |
|
|
NTB-000-379 |
8.7. Costly Road user charges /fees
Policy/Regulatory |
2010-02-19 |
Democratic Republic of the Congo: Kasumbalesa |
Namibia |
Resolved
2016-10-07 |
View |
|
Complaint:
|
DRC is charging exorbitant fees which are not in line with SADC and COMESA harmonized fees.From 01/02/10 DRC did not reduce their tolls they instead greatly increases
them. Road tolls in DRC are about 15 ( 1500 % ) times greater than the SADC
recommended. Today a foreign transporter entering DRC at Kasumbalesa going to Tenke
Fungurume mine ( 300 kms each way ) is subject to the following tolls and
fees (distance of 300 kms into DRC and 300 kms out of DRC): Road toll Kasumbalesa/Lubumbashi return $ 300 ; Road tolls Lubumbashi/Likasi return $ 300; Road tolls Likasi/Tenke return $ 150 ; Government tax $ 50 ; Fumigation Fees $ 50 ; Card entry $ 15 ; Tourism/Vaccination fees $ 35 ; Visa for truck $ 25 ; Break bulk fees $ 20. Total cost to the transporter in Fees and Tolls is $ 945. That works out at $
157.5 per 100 kms. The SADC agreed is $ 10 per 100 kms. |
|
|
Resolution status note:
|
FESARTA reported that the NTB does not exist at present. |
|
|
NTB-000-425 |
8.7. Costly Road user charges /fees
Policy/Regulatory |
2011-07-21 |
Democratic Republic of the Congo: Kasumbalesa |
South Africa |
Resolved
2016-10-07 |
View |
|
Complaint:
|
DRC transit charges are too exhorbitant. For example, a truck delivering to Tenke, will have to pay $340 + 750 + 125 + 125 = $1340 for one return trip.That is, providing the truck doesn’t wait more than one day at the Zambian border.
There have been many complaints about it, but little seems to be done. There are ongoing efforts by the RFA and other stakeholders to get the toll fees as low as possible yielded some positive resulted in a once off reduction of the fees which still are too high. Each trip through Kasumbalesa to Lubumbashi costs a staggering US$ 125.There is need for transparency and fair toll fees at regional level. |
|
|
Resolution status note:
|
FESARTA reported that the NTB does not exist at present. |
|
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