Non-Tariff Barriers :: Complaints

Resolved complaints

Showing items 61 to 80 of 144

Complaint number	NTB Type Category 1. Government participation in trade & restrictive practices tolerated by governments 1.1. Export subsidies 1.2. Government monopoly in export/import 1.3. State subsidies, procurement, trading, state ownership 1.4. Preference given to domestic bidders/suppliers 1.5. Requirement for counter trade 1.6. Domestic assistance programmes for companies 1.7. Discriminatory or flawed government procurement policies 1.8. Import bans 1.9. Determination of eligibility of an exporting country by the importing country 1.10. Determination of eligibility of an exporting establishment (firm, company) by the importing country 1.11. Occupational safety and health regulation 1.12. Multiplicity and Controls of Foreign exchange market 1.13. "Buy national" policy 1.14. Lack of coordination between government institutions 1.15. Other Category 2. Customs and administrative entry procedures 2.1. Government imposing antidumping duties 2.2. Arbitrary customs classification 2.3. Issues related to the rules of origin 2.4. Import licensing 2.5. Decreed customs surcharges 2.6. Additional taxes and other charges 2.7. International taxes and charges levied on imports and other tariff measures 2.8. Lengthy and costly customs clearance procedures 2.9. Issues related to transit fees 2.10. Inadequate or unreasonable customs procedures and charges 2.11. Lack of control in Customs infrastructure 2.12. Lack of capacity of Customs officers 2.13. Issues related to Pre-Shipment Inspections 2.14. Other Category 3. Technical barriers to trade (TBT) Category 4. Sanitary & phyto-sanitary (SPS) measures Category 5. Specific limitations 5.1. Quantitative restrictions 5.2. Exchange controls 5.3. Export taxes 5.4. Quotas 5.5. Import licensing requirements 5.6. Proportion restrictions of foreign to domestic goods (local content requirement) 5.7. Minimum import price limits 5.8. Embargoes 5.9. Non-automatic licensing 5.10. Prohibitions 5.11. Quantitative safeguard measures 5.12. Export restraint arrangements 5.13. Other quantity control measures 5.14. Restrictive licenses 5.15. Other Category 6. Charges on imports 6.1. Prior import deposits and subsidies 6.2. Administrative fees 6.3. Special supplementary duties 6.4. Import credit discriminations 6.5. Variable levies 6.6. Border taxes 6.7. Other Category 7. Other procedural problems 7.1. Arbitrariness 7.2. Discrimination 7.3. Corruption 7.4. Costly procedures 7.5. Lengthy procedures 7.6. Lack of information on procedures (or changes thereof) 7.7. Complex variety of documentation required 7.8. Consular and Immigration Issues 7.9. Inadequate trade related infrastructure 7.10. Other Category 8. Transport, Clearing and Forwarding 8.1. Government Policy and regulations 8.2. Administrative (Border Operating Hours, delays at border posts, etc.) 8.3. Immigration requirements (Visa, travel permit) 8.4. Transport related corruption 8.5. Infrastructure (Air, Port, Rail, Road, Border Posts,) 8.6. Vehicle standards 8.7. Costly Road user charges /fees 8.8. Issues related to transit Other Policy or Regulatory NTB Not a policy or regulatory NTB Check allUncheck all	Date of incident	Location COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Democratic Republic of the Congo Kenya Rwanda Somalia South Sudan Tanzania Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Reporting country or region (additional) COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Democratic Republic of the Congo Kenya Rwanda Somalia South Sudan Tanzania Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Status	Actions
NTB-000-808	2.3. Issues related to the rules of origin	2017-06-01		Kenya	Resolved 2018-11-16	View
Complaint:	Lack of preferential treatment of Edible Oil and products manufactured in Kenya by all edible oil manufacturers in Kenya when exported to Tanzania. The products are being subjected to full CET duties by Rwanda and Tanzania.
Resolution status note:	The SCTIFI in November, 2018 was informed that where the certificate of origin is queried, goods should not be stopped from moving but the custom administration should call for a bond as security of the goods until the verification exercise is complete. Tanzania reported that she complied with the recommendations of the Verification except for products under Rule 11 (Separation of materials) of the EAC Rules of Origin. Kenya reported that the NTB for Lubricants & edible oils has been resolved.
NTB-000-807	2.3. Issues related to the rules of origin	2017-06-01	Tanzania: Tanzania Revenue Authority	Kenya	Resolved 2018-05-12	View
Complaint:	Denial of preferential treatment on automotive products manufactured in Kenya by Toyota Tsusho East Africa Ltd. (TTEA) when exported to Tanzania i.e. for both Toyota Land cruiser 79 pickups and Hino trucks and buses. The products are being subjected to full CET duties.
Resolution status note:	During the 25th EAC Regional Forum on NTBs held from 9- 12 May 2018, Tanzania reported that she observed EAC RoO on Motor vehicles which grants preferential treatment for automotive products assembled in EAC Partner States. Kenya reported during the Forum that this issue was resolved.
NTB-000-806	8.7. Costly Road user charges /fees	2015-04-01	Tanzania: Ministry of Transport		Resolved 2018-02-09	View
Complaint:	Tanzania requirement that trucks passing three weigh bridges are required to buy stickers at US$40 per sticker despite the fact that trucks are clearly marked transit in the central corridor.
Resolution status note:	Today, 10:10 During the Extra Ordinary SCTIFI taht sat in February, 2018, the USD 40 sticker fee was waived with immediate Effect. Hence the NTB was resolved.
NTB-000-805	Existence of several weighbridge stations in the central and Northern corridors.	2014-04-01	EAC	EAC	Resolved 2019-08-21	View
Complaint:	Rwanda, Uganda and Burundi are affected by the existence of several weighbridge stations in the central and Northern corridors (Tanzania, Kenya and Uganda).
Resolution status note:	During the meeting of Focal Points held on 19- 21 August 2019 , EAC NTBs Focal Points reported that this matter had been resolved. The weigh bridges have been reduced to 3 in the central corridor .
NTB-000-803	2.6. Additional taxes and other charges	2018-02-28	Tanzania: Importation into Tanzania	Malawi	Resolved 2026-04-14	View
Complaint:	CORI Ltd visited Tanzania last year to look for export markets for cooking oil in Tanzania. CORI was informed that the government in Tanzania does not promote/support importation and that Tanzania has a 15% surcharge on the importation of cooking oil.
Resolution status note:	During the SADC Regional Meeting on the Resolution of Reported Non-Tariff Barriers held on 14–15 April 2026 in South Africa, National Focal Points from Malawi and Tanzania deliberated on this particular non-tariff barrier. The Focal Persons from Tanzania indicated that the NTB is no longer an issue. To verify this, the National Focal Points from Malawi engaged CORI Limited to confirm the current situation. CORI Limited confirmed that they have since obtained the export licence and are now exporting cooking oil to Tanzania.
NTB-000-800	2.3. Issues related to the rules of origin	2017-11-01			Resolved 2019-10-15	View
Complaint:	Lack of preferential treatment to Cerelac product manufactured in Kenya and exported into Tanzania on the basis that Kenya via Legal Notice No.EAC/70/2017 was granted stay application of CET in respect to raw sugar. EAC Legal Notice No.EAC/70/2017 granted Kenya duty remission on raw sugar not a stay. For a company to import, it has to follow due process of gazettement. So far no company has applied, no DRS application received and no company has been gazetted to import raw sugar.
Resolution status note:	The Regional Monitoring Committee held on 15th October, 2019 agreed that the NTB was resolved.
NTB-000-799	2.6. Additional taxes and other charges Policy/Regulatory	2018-01-08	Kenya: Namanga		Resolved 2018-11-16	View
Complaint:	Tanzania does not give preferential treatment to printed labels manufactured in Kenya by SKANEM LTD and exported into Tanzania. Entry No.TZNG18-1016642. Export suspended.
Resolution status note:	During the SCTIFI meeting held on 16 November2018, Tanzania and Kenya reported that the two Partner States had identified and resolved the issues causing the NTB
Products:	4821.90: Paper or paperboard labels of all kinds, non-printed
NTB-000-779	2.3. Issues related to the rules of origin Policy/Regulatory	2017-05-05	Kenya: Kenya Revenue Authority	Tanzania	Resolved 2017-10-02	View
Complaint:	Kenya does not give preferential treatment for wheat flour from Tanzania.
Resolution status note:	During the Bilateral meeting held in September between Kenya and Tanzania, Kenya reported that AZAM company was gazzeted for the duty remission to produce specific products. According to the evidence produced by Tanzania the Tanzania exporter was gazzeted on 14th July, 2017 but the denial of market access to their client in Kenya is said to have happened on 10th February, 2017 before the gazettement. This NTB was therefore resolved.
NTB-000-778	5.12. Export restraint arrangements	2017-05-05	Tanzania: Ministry of Industry, Trade and Marketing ,	Uganda	Resolved 2017-10-24	View
Complaint:	Tanzania banned exportation of food items to Uganda hence affecting Intra Regional Trade and endangers food security in the region.
Resolution status note:	In the recent meeting on NTBs held in Kampala on 24th October, 2017, Tanzania reported that this was a food security issue in Tanzania and the meeting agreed that it has been resolved.
NTB-000-777	7.8. Consular and Immigration Issues	2017-05-05	Tanzania: Ministry of Home Affairs - Immigration	Uganda	Resolved 2018-05-12	View
Complaint:	Tanzania imposes Business visa fees of US$100 charged contrary to provisions of the Common Market Protocol
Resolution status note:	During the Senior Officials' meeting held in October, 2017 Tanzania reported that she would follow up with the relevant Authorities on the NTB of charging Business VISA fee for drivers and report back to the Regional Forum in March, 2018. During the 25th EAC Regional Forum on NTBs held from 9- 12 May 2018 Uganda reported that the requirement had been lifted and therefore the issue has been resolved.
NTB-000-776	8.7. Costly Road user charges /fees Policy/Regulatory	2017-05-05	Tanzania: Ministry of Works, Transport & Communications	Uganda	Resolved 2022-06-14	View
Complaint:	Tanzania still charges US$500 to Uganda trucks compared to US$152 charged on Rwanda trucks.
Resolution status note:	On 14 June 2022, EAC Secretariat reported that the experts' meeting met in March 2022 and gave recommendations to be considered by TCM.The Sectoral Committee on Trade was informed that the two Partner States had a bilateral meeting and agreed to charge Uganda tracks 10 USD charged per 100 Kilometers. Hence the NTB is resolved
NTB-000-772	1.14. Lack of coordination between government institutions Policy/Regulatory	2017-05-05	Tanzania: Ministry of Works, Transport & Communication	Kenya	Resolved 2018-01-17	View
Complaint:	Tanzania are charging railway development levy (RDL) to Kenya products. Tanzania is not adhering to the EAC law where it states clearly that products within the EAC should not be subjected to RDL
Resolution status note:	During the Bilateral meeting that took place in January 2018, the Permanent/ principal Secretaries took note that Tanzania does not levy RDL on products originating in the EAC region. And hence the NTB was Resolved.
NTB-000-766	5.13. Other quantity control measures Policy/Regulatory	2017-05-05	Tanzania: Tanzania Food and Drugs Authority	Kenya	Resolved 2019-04-27	View
Complaint:	Intellectual property infringement. Tanzania Food and Drugs Authority requires manufactures to disclose recipe or formulae which is an intellectual property so as to approve or register products.
Resolution status note:	During the bilateral Meeting held from 23- 27 April 2019, Tanzania reported that what is required is not the formula but the ingridients/composition contained in the product and it is an international requirement. Tanzania was of the view that the NTB should tabled during the meeting of the Standards committee where food and drugs experts are members. However, the Meeting agreed that this NTB is resolved.
NTB-000-765	2.7. International taxes and charges levied on imports and other tariff measures Policy/Regulatory	2017-05-05	Tanzania: Tanzania Revenue Authority	Kenya	Resolved 2019-08-21	View
Complaint:	Tanzania does not recognize price adjustments for duty purposes particularly the reduction by milk processors in Kenya.
Resolution status note:	During the Regional Monitoring Committee meeting of 2018, Tanzania reported that, this is not an NTB but a valuation issue that can be resolved between the revenue authority and the importer. KRA and TRA were therefore quested to hold a bilateral meeting to resolve the matter by 21st November 2018.2. The Regional meeting held from 29 April - 3 May 2019 referred the matter to the Committee on Customs for resolution.
NTB-000-764	5.13. Other quantity control measures Policy/Regulatory	2017-05-05	Tanzania: Tanzania Bureau of Standards	Kenya	Resolved 2018-02-09	View
Complaint:	Tanzania does not recognize quality marks issued by Kenya authorities despite the fact that Partner States are implementing harmonized regional standards. Tanzania expects all products imported into that country to meet Tanzania standards.
Resolution status note:	During the Extra Orinally SCTIFI that sat in February, 2018, Tanzania reported that they recognise quality marks on products from other EAC Partner States. Hence this NTB is resolved.
NTB-000-762	2.3. Issues related to the rules of origin Policy/Regulatory	2017-05-05	Tanzania: Tanzania Revenue Authority	Kenya	Resolved 2018-11-16	View
Complaint:	Lack of Preferential treatment of textiles and apparels products from Kenya when exported into Tanzania
Resolution status note:	During SCTIFI meeting held on 16 November 2018, Kenya reported that stay of application ended on 30th June, 2018 and there was no extension for the same. The NTB was therefore resolved.
NTB-000-760	2.3. Issues related to the rules of origin Policy/Regulatory	2017-05-05	Tanzania: Tanzania Revenue Authority	Kenya	Resolved 2019-10-16	View
Complaint:	Lack of preferential treatment. Payment of full CET duty on cement exports from Kenya to Tanzania due to interpretation of Chapter 25. This also affects situations where the local content is at a high percentile. Tanzania authorities attach a 35% duty to cement that is not ‘wholly produced’ in an EAC state. This is opposed to previous practice which had other categories on the rules of origin certificate that for cement included ‘value addition’ and/or ‘substantially transformed using material content not exceeding 60%’ - the Authorities do not consider these categories anymore; the rules of origin must state whether the item is either wholly produced or not.
Resolution status note:	During the Bilateral Meeting held on 27th April 2019, both Kenya and Tanzania, Tanzania reported that Cement transfered from Kenya is granted preferential treatment which was disputed by Kenya. The Tanzania Revenue Authority agreed to provide feedback in one week. The meeting was informed by the Secretariat that the NTB was resolved during the CoC meeting of April 2019.
NTB-000-760	2.3. Issues related to the rules of origin Policy/Regulatory	2017-05-05	Tanzania: Tanzania Revenue Authority	Kenya	Resolved 2019-10-16	View
Complaint:	Lack of preferential treatment. Payment of full CET duty on cement exports from Kenya to Tanzania due to interpretation of Chapter 25. This also affects situations where the local content is at a high percentile. Tanzania authorities attach a 35% duty to cement that is not ‘wholly produced’ in an EAC state. This is opposed to previous practice which had other categories on the rules of origin certificate that for cement included ‘value addition’ and/or ‘substantially transformed using material content not exceeding 60%’ - the Authorities do not consider these categories anymore; the rules of origin must state whether the item is either wholly produced or not.
Resolution status note:	During the Regional meeting held on 16th October, 2019 it was agreed that the complaint that says, "Kenya further reported that, in addition, Tanzania has introduced another requirement whereby before Kenya export cement, Kenya manufacturers need to send a sample of cement to Tanzania Government chemist for sampling. This is causing delays and it's costly to test and to take samples to Tanzania. This is really frustrating cement from Kenya." should be deleted from the system as Kenya could not provide evidence on the same.
NTB-000-758	6.5. Variable levies Policy/Regulatory	2017-05-05	Tanzania: Tanzania Revenue Authority	Kenya	Resolved 2018-11-16	View
Complaint:	Tanzania Revenue Authority imposes a Weights and measures levy at 2% of the customs value for every export. The levy is not being picked on the customs entries as is the norm but on a different collection sheet raising questions on authenticity of the levy.
Resolution status note:	During the SCTIFI meeting held on 16 November 2018, Tanzania reported that this is a weight and measures levy that is paid by all including Tanzania exporters and hence it is not an NTB. The Meeting recommended that the levy should be harmonised across EAC Partner States.
NTB-000-757	2.8. Lengthy and costly customs clearance procedures	2017-05-05	Tanzania: Tanzania Revenue Authority	Kenya	Resolved 2018-05-12	View
Complaint:	Long lead time to confirm paid taxes; for exports into Tanzania once entries have been lodged and taxes paid, it takes 1 week for Tanzania Revenue Authority to confirm that taxes have been paid. The process of confirmation is supposed to take 1 day.
Resolution status note:	The 25th EAC NTBs Forum held from 9-12 May 2018,was informed that this matter had been resolved by the bilateral meeting between URT and Kenya.

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