Complaint

Complaint number
NTB-001-382  
NTB Type
2.9. Issues related to transit fees  
Complaint
Members of CBW-Africa Lesotho Chapter, a group of Women are travelling to Botswana to participate in an Expo each one carrying different products - ranging from cosmetics to herbs and spices, for exhibiting at the expo, and give out as samples as necessary. We have faced a challenge whereby the clearing agent informed the group that we will need to pay R5000 as what she referred to as 'security bond', in addition to the 15% VAT we would have to pay at the Botswana border. As micro enterprises, we don't have these kind of funds, as we are already bootstrapping. This requirement for a M5000 security bond at the SA border therefore represents a barrier to us for accessing the potential intra-Africa trade benefits we are anticipating from our attendance of the Otshwereng Expo. We stand to lose immediate revenue from the Expo and future revenue-earning potential and trade linkages because we are not going to be able to raise this R5000 required by South Africa from us to transit to Botswana through their country. We are therefore requesting for a speedy resolution of our plight.  
Progress update note


 
Policy or regulatory NTB
No 
Location
South Africa: Maseru Bridge (Border post)  
Reporting Country or Region
Lesotho  
Country specific trade issue
No  
Date of incident
2026-08-24  
Status
New  
Product Description
Herbs and spices, sorghum-based instant porridge, Herbal teas, hand and body creams, hand and body lotions, hair butters, hair sprays, lip balm, face mask, face serum and tissue oil.


 
Total value
L25.00  
Date reported
2026-08-25 07:14  
Modified
2026-08-25 07:14  

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