Complaint

Complaint number
NTB-001-370  
NTB Type
8.8. Issues related to transit  
Complaint
FLAMMABLE SUBSTANCE TRANSPORT PERMIT
Regarding the permit, the issue is our trucks were instructed to obtain Fire Certificates from municipal authorities as a precondition for loading. This requirement was introduced for the first time, despite our longstanding operations transporting the same product without such a condition. We were required to apply for a permit that we already have through the Zambian government.

The responses received from those responsible was that the Certification from the Chief Inspector of Explosives (CIE) in South Africa authorising the transportation of explosives and hazardous materials is sufficient. Furthermore, it is not a requirement from CIE for our trucks to obtain Fire certificates, however the client we were loading for insisted that it is a requirement for them to load the trucks.

The duplication of regulatory oversight resulted in delays and inefficiencies as the trucks had to wait almost 4 weeks for the certificates to be issued.  
Progress update note
 
Policy or regulatory NTB
No 
Location
South Africa: City of Ekurhuleni (Government institution)  
Reporting Country or Region
Zambia  
Country specific trade issue
No  
Date of incident
2026-03-17  
Status
In process  
Product Description
INNOVEX/HEF 100 INTERMEDIATE


 
Total value
21.00  
Date reported
2026-05-08 10:30  
Modified
2026-06-09 17:46  

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