English
FrançaisComplaint
- Complaint number
- NTB-001-309
- NTB Type
- 7.4. Costly procedures
- Complaint
- KEBS rejected the application to renew the Illovo's Diamond Mark certification which expired on 13Dec2025. The new requirement states that Illovo should appoint a Kenyan registered agent or open up a branch in Kenya. This agent will be awarded a Diamond Mark certificate on behalf of Illovo. This is costly and it also restricts product quality visibility through to the end-user.
- Progress update note
-
On 29 March 2026, Kenya Focal Point reported that:
a) All importers that have the Diamond Mark are required to have an Agent. Under our Diamond Mark scheme, the permit is issued to a local registered entity. The entity assume all responsibilities of the product. This is applied across all manufacturers under the Diamond Mark Scheme.
b) An imported/ Exporter can still ring the product in to the country without the agent under the normal import process procedure either through the PVOC Scheme or Destination Inspection. This will allow the visibility that client is seeking.
c) Illovo can still export the sugar to Kenya without an agent outside the Diamond Mark. Hence there is no NTB and the matter should be considered as resolved - Policy or regulatory NTB
- No
- Location
- COMESA
- Reporting Country or Region
- COMESA
- Country specific trade issue
- No
- Date of incident
- 2025-12-13
- Status
- New
- Product Description
-
Light Brown Cane Sugar
- Total value
- 0
- Date reported
- 2026-03-03 10:40
- Modified
- 2026-03-03 10:40
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