Complaint

Complaint number
NTB-000-935  
NTB Type
1.15. Other  
Complaint
A Zambian exporter is experiencing challenges with obtaining certification from Bureau Veritas (BV) South Africa which has been unjustifiably delaying the issuance of Certificates of Conformity (CoCs) despite all the required documents being availed. This has been a continuous hindrance to the company’s ability to export its products to other countries in the COMESA and SADC regions.

BV South Africa has been systemically delaying in the issuance of CoCs by, inter alia, requesting for the same documents by different officers in the company and by responding to emails very late beyond the stipulated period of 48 hours within which the CoCs should be issued. These delays have previously lasted up to 3 or 4 months. Additionally BV South Africa has also delayed the issuance of Certificate of Conformity on products that were initially passed on previous assessments despite there being no change in the production process.

The actions by BV South Africa constitute a Non-Tariff Barrier and we would like this issue to be resolved expeditiously as the Company has already incurred losses as a result of the unnecessary delays.
 
Progress update note
 
Policy or regulatory NTB
No 
Location
SADC  
Reporting Country or Region
Zambia  
Date of incident
2019-12-01  
Status
New  
Product Description
 
Total value
248.00  
Date reported
2020-01-07 12:31  
Modified
2020-01-07 12:31