Complaint

Complaint number
NTB-000-898  
NTB Type
2.13. Issues related to Pre-Shipment Inspections  
Complaint
All consignments subject to Pre-Shipment Verification of Conformity (PVoC) must obtain the Certificate of Confirmity (CoC) prior to shipment.

On average, it takes SGS South Africa about 3-5 days to respond to a request made by the exporter for issuing the CoC, and it takes them further 15-20 days to produce the CoC. In the meantime, the Mauritian exporting company has to incur several financial constraints while waiting for the CoC.  
Progress update note
 
Policy or regulatory NTB
No 
Location
South Africa: SGS South Africa (Other)  
Reporting Country or Region
Mauritius  
Date of incident
2019-05-30  
Status
New  
Product Description
 
Total value
0  
Date reported
2019-09-30 09:47  
Modified
2019-09-30 09:47