Complaint

Complaint number
NTB-000-898  
NTB Type
2.13. Issues related to Pre-Shipment Inspections  
Complaint
All consignments subject to Pre-Shipment Verification of Conformity (PVoC) must obtain the Certificate of Confirmity (CoC) prior to shipment.

On average, it takes SGS South Africa about 3-5 days to respond to a request made by the exporter for issuing the CoC, and it takes them further 15-20 days to produce the CoC. In the meantime, the Mauritian exporting company has to incur several financial constraints while waiting for the CoC.  
Status note
On 17 January 2020, Mauritius Focal Point advised that the exporter has negotiated with SGS South Africa to reduce the number of days taken to obtain the Certificate of Conformity (CoC). SGS South Africa is taking a maximum of 12 days to process the CoC instead of 25 days.
The exporter has advised that they are now satisfied with the processing time.  
Progress update note
 
Policy or regulatory NTB
No 
Location
South Africa: SGS South Africa (Other)  
Reporting Country or Region
Mauritius  
Country specific trade issue
No  
Date of incident
2019-05-30  
Status
Resolved  
Date of resolution
2020-01-17  
Product Description
All products

Computer-assisted translation

 
Total value
0  
Date reported
2019-09-30 09:47  
Modified
2020-01-20 09:18  
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