Complaint

Complaint number
NTB-000-829  
NTB Type
2.4. Import licensing  
Complaint
We, Soap & Allied Industries Ltd, Mauritius have shipped under the BL no. MEDUPL008430 & Comesa No.487/18 & BV CoC No.ZWE 2018 206608 / 0001 of 3 FCL of Detergent Powder since 19th June 2018 and reach on 13th July 2018, Our end consignee MEGA MARKET PVT LTD, Mutare, Zimbabwe has already apply for an Import permit month back which same use to be release within a week time.
Unfortunately they still awaiting for the permit for releasing of these FCL till now.
The Detention fee and storage charges incured are too much due to extended days and these will affect the selling cost for end customer as they are not able to clear out the goods.
Note: 3 more FCL of the same products already depart from Mauritius on 08th July 2018 and closed to reach.
We wish to have your attention on that issue and your kind consideration for the smooth doing business between both countries under the proper condition and trade agreement.
We request Zimbabwe to kindly consider on Urgent basis to assist our customer MEGA Market PVT Ltd to obtain the license so that the goods can be cleared.  
Progress update note
 
Policy or regulatory NTB
No 
Location
Zimbabwe: Ministry of Industry & Commerce and Enterprise Development (Government institution)  
Reporting Country or Region
Mauritius  
Date of incident
2018-07-13  
Status
In process  
Product Description
 
Total value
81.00  
Date reported
2018-07-20 14:10  
Modified
2018-11-20 09:42