Non-Tariff Barriers

Complaint

Complaint number

NTB-000-199  

NTB Type

2.8. Lengthy and costly customs clearance procedures  

Complaint

Zimbabwe Revenue Authority (ZIMRA) machines are connected to Reserve Bank of Zimbabwe which is linked through the internet to enable them to access approved copies of CDI forms. Serious delays are faced in processing the export documents because the systems are frequently down or unable to connect during working hours. The verification process by RBZ takes too long - up to 3 days.  

Status note

Zimbabwe reported that there is fallback method in the event that the system is down. The CD1s are processed manually and are captured later in the excel spreadsheet which is then forwarded electronically to RBZ on weekly basis. There is therefore no delay in processing export documents  

Progress update note

 

Policy or regulatory NTB

No 

Location

Zimbabwe: Zimbabwe Revenue Authority (Government institution)  

Reporting Country or Region

Zimbabwe  

Country specific trade issue

No  

Date of incident

2009-07-27  

Status

Resolved  

Date of resolution

2011-06-09  

Product Description

All Products

Computer-assisted translation

• English
• Arabic
• French
• Portuguese

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Total value

0  

Date reported

2009-07-27 00:00  

Modified

2011-06-09 00:16