Complaint

Complaint number
NTB-000-129  
NTB Type
2.10. Inadequate or unreasonable customs procedures and charges  
Complaint
A total lack of consistency in the application of customs procedures at all clearing offices especially with regards to VAT.  
Status note
The Swaziland Revenue Authority (SRA) started operating in January 2011 and replaces the Department of Customs and Excise. The organization is therefore in process of developing appropriate customs clearances procedures which will be uniformly applied at all border posts. This also applies to recruitment and training of staff which is still is ongoing to reach the desired levels which will bring efficiencies in the provision of service at all borders.  
Progress update note
 
Policy or regulatory NTB
Yes 
Location
Eswatini: Bordergate (Border post)  
Reporting Country or Region
Botswana  
Date of incident
2009-07-26  
Status
Resolved  
Date of resolution
2011-06-06  
Product Description
All products  
Total value
0  
Date reported
2009-07-26 00:00  
Modified
2011-06-06 12:48