Reporting using a mobile phone
Are you having problems moving or clearing goods across borders?
Send us a text message to:
+269 322 8528 (for Comoros)
And tell us:
- What is the problem?
- Where and when did it happen?
- Company/Trader's name
- Company/Trader's contact number
How does the process work?
- Complainant sends text message to have their problem registered
- Complaint stored in the NTB system and Administrator notified
- Administrator assigns RECs and Focal Points to resolve the complaint
- Complainant notified that the complaint has been referred to a Focal Point and is being attended to
- RECs and Focal Points start resolution process and post comments
- Administrator changes status of complaint to Resolved in system
- Complainant notified that the complaint has been resolved