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+27 72 949 2093
(Eastern and Southern
African region)

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Statistics

  • 465 complaints registered
  • 381 complaints resolved
  • 84 complaints unresolved
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Complaint Statistics

[{"Complaint":{"total":"4","resolved":"0","allProgress":"0","progress30":"0","progress60":"0","progress":"0","ntbName":null}},{"Complaint":{"total":"8","resolved":"3","allProgress":"2","progress30":"0","progress60":"0","progress":"2","ntbName":"1.1. Export subsidies"}},{"Complaint":{"total":"12","resolved":"10","allProgress":"2","progress30":"0","progress60":"0","progress":"2","ntbName":"1.2. Government monopoly in export\/import"}},{"Complaint":{"total":"3","resolved":"3","allProgress":"0","progress30":"0","progress60":"0","progress":"0","ntbName":"1.3. State subsidies, procurement, trading, state ownership"}},{"Complaint":{"total":"1","resolved":"1","allProgress":"0","progress30":"0","progress60":"0","progress":"0","ntbName":"1.6. Domestic assistance programmes for companies"}},{"Complaint":{"total":"2","resolved":"2","allProgress":"0","progress30":"0","progress60":"0","progress":"0","ntbName":"1.7. Discriminatory or flawed gov. procurement policies"}},{"Complaint":{"total":"11","resolved":"11","allProgress":"0","progress30":"0","progress60":"0","progress":"0","ntbName":"1.8. Import bans"}},{"Complaint":{"total":"1","resolved":"0","allProgress":"1","progress30":"0","progress60":"0","progress":"1","ntbName":"1.13. \"Buy national\" policy"}},{"Complaint":{"total":"8","resolved":"6","allProgress":"2","progress30":"0","progress60":"0","progress":"2","ntbName":"1.14. Lack of coordination between government institutions"}},{"Complaint":{"total":"5","resolved":"5","allProgress":"0","progress30":"0","progress60":"0","progress":"0","ntbName":"2.2. Arbitrary customs classification"}},{"Complaint":{"total":"43","resolved":"39","allProgress":"4","progress30":"0","progress60":"0","progress":"4","ntbName":"2.3. Issues related to the rules of origin"}},{"Complaint":{"total":"9","resolved":"9","allProgress":"0","progress30":"0","progress60":"0","progress":"0","ntbName":"2.4. Import licensing"}},{"Complaint":{"total":"1","resolved":"1","allProgress":"0","progress30":"0","progress60":"0","progress":"0","ntbName":"2.5. Decreed customs surcharges"}},{"Complaint":{"total":"10","resolved":"9","allProgress":"1","progress30":"0","progress60":"0","progress":"1","ntbName":"2.6. Additional taxes and other charges"}},{"Complaint":{"total":"18","resolved":"18","allProgress":"0","progress30":"0","progress60":"0","progress":"0","ntbName":"2.7. Int. taxes & charges on imp. and other tariff measures"}},{"Complaint":{"total":"55","resolved":"49","allProgress":"6","progress30":"0","progress60":"0","progress":"6","ntbName":"2.8. Lengthy and costly customs clearance procedures"}},{"Complaint":{"total":"4","resolved":"4","allProgress":"0","progress30":"0","progress60":"0","progress":"0","ntbName":"2.9. Issues related to transit fees"}},{"Complaint":{"total":"15","resolved":"14","allProgress":"1","progress30":"0","progress60":"0","progress":"1","ntbName":"2.10. Inadequate\/unreasonable customs proc. and charges"}},{"Complaint":{"total":"2","resolved":"1","allProgress":"1","progress30":"0","progress60":"0","progress":"1","ntbName":"2.11. Lack of control in Customs infrastructure"}},{"Complaint":{"total":"2","resolved":"2","allProgress":"0","progress30":"0","progress60":"0","progress":"0","ntbName":"2.12. Lack of capacity of Customs officers"}},{"Complaint":{"total":"4","resolved":"3","allProgress":"1","progress30":"0","progress60":"0","progress":"1","ntbName":"2.13. Issues related to Pre-Shipment Inspections"}},{"Complaint":{"total":"7","resolved":"5","allProgress":"2","progress30":"0","progress60":"0","progress":"2","ntbName":"2.14. Other"}},{"Complaint":{"total":"1","resolved":"1","allProgress":"0","progress30":"0","progress60":"0","progress":"0","ntbName":"3.1. Restrictive technical regs. and stds. not based on int. stds."}},{"Complaint":{"total":"4","resolved":"3","allProgress":"1","progress30":"0","progress60":"0","progress":"1","ntbName":"3.2. Inadequate\/unreasonable testing & cert. arrangements"}},{"Complaint":{"total":"3","resolved":"2","allProgress":"1","progress30":"0","progress60":"0","progress":"1","ntbName":"3.3. Standards disparities"}},{"Complaint":{"total":"5","resolved":"5","allProgress":"0","progress30":"0","progress60":"0","progress":"0","ntbName":"3.4. Intergov. acceptance of testing methods & stds."}},{"Complaint":{"total":"2","resolved":"2","allProgress":"0","progress30":"0","progress60":"0","progress":"0","ntbName":"3.5. Issues related to packaging, labeling and marking"}},{"Complaint":{"total":"1","resolved":"1","allProgress":"0","progress30":"0","progress60":"0","progress":"0","ntbName":"3.8. Other"}},{"Complaint":{"total":"22","resolved":"15","allProgress":"7","progress30":"0","progress60":"0","progress":"7","ntbName":"4.1. Issues related to sanitary and phyto-sanitary measures"}},{"Complaint":{"total":"16","resolved":"15","allProgress":"1","progress30":"0","progress60":"0","progress":"1","ntbName":"5.1. Quantitative restrictions"}},{"Complaint":{"total":"3","resolved":"3","allProgress":"0","progress30":"0","progress60":"0","progress":"0","ntbName":"5.2. Exchange controls"}},{"Complaint":{"total":"6","resolved":"6","allProgress":"0","progress30":"0","progress60":"0","progress":"0","ntbName":"5.3. Export taxes"}},{"Complaint":{"total":"2","resolved":"2","allProgress":"0","progress30":"0","progress60":"0","progress":"0","ntbName":"5.4. Quotas"}},{"Complaint":{"total":"1","resolved":"0","allProgress":"1","progress30":"0","progress60":"0","progress":"1","ntbName":"5.5. Import licensing requirements"}},{"Complaint":{"total":"1","resolved":"1","allProgress":"0","progress30":"0","progress60":"0","progress":"0","ntbName":"5.6. Proportion restrictions of foreign to domestic goods"}},{"Complaint":{"total":"4","resolved":"4","allProgress":"0","progress30":"0","progress60":"0","progress":"0","ntbName":"5.7. Minimum import price limits"}},{"Complaint":{"total":"3","resolved":"2","allProgress":"1","progress30":"0","progress60":"0","progress":"1","ntbName":"5.10. Prohibitions"}},{"Complaint":{"total":"11","resolved":"11","allProgress":"0","progress30":"0","progress60":"0","progress":"0","ntbName":"5.12. Export restraint arrangements"}},{"Complaint":{"total":"1","resolved":"1","allProgress":"0","progress30":"0","progress60":"0","progress":"0","ntbName":"6.1. Prior import deposits and subsidies"}},{"Complaint":{"total":"4","resolved":"4","allProgress":"0","progress30":"0","progress60":"0","progress":"0","ntbName":"6.2. Administrative fees"}},{"Complaint":{"total":"1","resolved":"0","allProgress":"1","progress30":"0","progress60":"1","progress":"0","ntbName":"6.3. Special supplementary duties"}},{"Complaint":{"total":"3","resolved":"2","allProgress":"1","progress30":"0","progress60":"0","progress":"1","ntbName":"6.5. Variable levies"}},{"Complaint":{"total":"1","resolved":"1","allProgress":"0","progress30":"0","progress60":"0","progress":"0","ntbName":"6.6. Border taxes"}},{"Complaint":{"total":"2","resolved":"1","allProgress":"1","progress30":"0","progress60":"0","progress":"1","ntbName":"6.7. Other"}},{"Complaint":{"total":"10","resolved":"8","allProgress":"2","progress30":"0","progress60":"0","progress":"2","ntbName":"7.1. Arbitrariness"}},{"Complaint":{"total":"4","resolved":"3","allProgress":"1","progress30":"0","progress60":"0","progress":"1","ntbName":"7.3. Corruption"}},{"Complaint":{"total":"5","resolved":"4","allProgress":"1","progress30":"0","progress60":"0","progress":"1","ntbName":"7.4. Costly procedures"}},{"Complaint":{"total":"4","resolved":"3","allProgress":"1","progress30":"0","progress60":"0","progress":"1","ntbName":"7.5. Lengthy procedures"}},{"Complaint":{"total":"11","resolved":"11","allProgress":"0","progress30":"0","progress60":"0","progress":"0","ntbName":"7.6. Lack of information on procedures (or changes thereof)"}},{"Complaint":{"total":"3","resolved":"2","allProgress":"1","progress30":"0","progress60":"0","progress":"1","ntbName":"7.7. Complex variety of documentation required"}},{"Complaint":{"total":"10","resolved":"9","allProgress":"1","progress30":"0","progress60":"0","progress":"1","ntbName":"7.8. Consular and Immigration Issues"}},{"Complaint":{"total":"23","resolved":"20","allProgress":"3","progress30":"0","progress60":"0","progress":"3","ntbName":"7.9. Inadequate trade related infrastructure"}},{"Complaint":{"total":"2","resolved":"2","allProgress":"0","progress30":"0","progress60":"0","progress":"0","ntbName":"7.10. Other"}},{"Complaint":{"total":"15","resolved":"5","allProgress":"10","progress30":"0","progress60":"0","progress":"10","ntbName":"8.1. Government Policy and regulations"}},{"Complaint":{"total":"1","resolved":"1","allProgress":"0","progress30":"0","progress60":"0","progress":"0","ntbName":"8.2. Administrative (Border Operating hrs, delays, etc.)"}},{"Complaint":{"total":"3","resolved":"3","allProgress":"0","progress30":"0","progress60":"0","progress":"0","ntbName":"8.4. Transport related corruption"}},{"Complaint":{"total":"3","resolved":"1","allProgress":"2","progress30":"0","progress60":"0","progress":"2","ntbName":"8.5. Infrastructure (Air, Port, Rail, Road, Border Posts,)"}},{"Complaint":{"total":"8","resolved":"4","allProgress":"4","progress30":"0","progress60":"1","progress":"3","ntbName":"8.6. Vehicle standards"}},{"Complaint":{"total":"32","resolved":"19","allProgress":"13","progress30":"0","progress60":"0","progress":"13","ntbName":"8.7. Costly Road user charges \/fees"}},{"Complaint":{"total":"16","resolved":"9","allProgress":"7","progress30":"0","progress60":"0","progress":"7","ntbName":"8.8. Issues related to transit"}}] {"ntbType":"NTB Type","resolved":"Resolved","unresolved60":"Unresolved (60 days+)","unresolved3060":"Unresolved (30 to 60 days)","unresolved30":"Unresolved (current)","hAxis":"Number of NTBs (complaints)"} Other Complaint statistics - 16 April 2014 /download.php Save chart