Non-Tariff Barriers :: Complaints

Resolved complaints

Showing items 281 to 300 of 799

Complaint number	NTB Type Category 1. Government participation in trade & restrictive practices tolerated by governments 1.1. Export subsidies 1.2. Government monopoly in export/import 1.3. State subsidies, procurement, trading, state ownership 1.4. Preference given to domestic bidders/suppliers 1.5. Requirement for counter trade 1.6. Domestic assistance programmes for companies 1.7. Discriminatory or flawed government procurement policies 1.8. Import bans 1.9. Determination of eligibility of an exporting country by the importing country 1.10. Determination of eligibility of an exporting establishment (firm, company) by the importing country 1.11. Occupational safety and health regulation 1.12. Multiplicity and Controls of Foreign exchange market 1.13. "Buy national" policy 1.14. Lack of coordination between government institutions 1.15. Other Category 2. Customs and administrative entry procedures 2.1. Government imposing antidumping duties 2.2. Arbitrary customs classification 2.3. Issues related to the rules of origin 2.4. Import licensing 2.5. Decreed customs surcharges 2.6. Additional taxes and other charges 2.7. International taxes and charges levied on imports and other tariff measures 2.8. Lengthy and costly customs clearance procedures 2.9. Issues related to transit fees 2.10. Inadequate or unreasonable customs procedures and charges 2.11. Lack of control in Customs infrastructure 2.12. Lack of capacity of Customs officers 2.13. Issues related to Pre-Shipment Inspections 2.14. Other Category 3. Technical barriers to trade (TBT) Category 4. Sanitary & phyto-sanitary (SPS) measures Category 5. Specific limitations 5.1. Quantitative restrictions 5.2. Exchange controls 5.3. Export taxes 5.4. Quotas 5.5. Import licensing requirements 5.6. Proportion restrictions of foreign to domestic goods (local content requirement) 5.7. Minimum import price limits 5.8. Embargoes 5.9. Non-automatic licensing 5.10. Prohibitions 5.11. Quantitative safeguard measures 5.12. Export restraint arrangements 5.13. Other quantity control measures 5.14. Restrictive licenses 5.15. Other Category 6. Charges on imports 6.1. Prior import deposits and subsidies 6.2. Administrative fees 6.3. Special supplementary duties 6.4. Import credit discriminations 6.5. Variable levies 6.6. Border taxes 6.7. Other Category 7. Other procedural problems 7.1. Arbitrariness 7.2. Discrimination 7.3. Corruption 7.4. Costly procedures 7.5. Lengthy procedures 7.6. Lack of information on procedures (or changes thereof) 7.7. Complex variety of documentation required 7.8. Consular and Immigration Issues 7.9. Inadequate trade related infrastructure 7.10. Other Category 8. Transport, Clearing and Forwarding 8.1. Government Policy and regulations 8.2. Administrative (Border Operating Hours, delays at border posts, etc.) 8.3. Immigration requirements (Visa, travel permit) 8.4. Transport related corruption 8.5. Infrastructure (Air, Port, Rail, Road, Border Posts,) 8.6. Vehicle standards 8.7. Costly Road user charges /fees 8.8. Issues related to transit Other Policy or Regulatory NTB Not a policy or regulatory NTB Check allUncheck all	Date of incident	Location COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Democratic Republic of the Congo Kenya Rwanda South Sudan Tanzania Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Reporting country or region (additional) COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Democratic Republic of the Congo Kenya Rwanda South Sudan Tanzania Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Status	Actions
NTB-000-654	2.3. Issues related to the rules of origin	2014-12-11	Uganda: Mutukula	Tanzania	Resolved 2015-12-15	View
Complaint:	Rwanda and Uganda have not accorded preferential treatment on exports of rice from Tanzania through Rusumo and Mutukula borders respectively.
Resolution status note:	On 21st December 2015, Uganda Focal Point reported that Uganda was now according preferential treatment for rice originating from Tanzania. This NTBis therefore resolved
NTB-000-655	8.7. Costly Road user charges /fees Policy/Regulatory	2014-12-11	Kenya: Kajiado and Kwale counties in Kenya	Tanzania	Resolved 2015-11-30	View
Complaint:	Kajiado and Kwale counties in Kenya re-introduced County transit Fee
Resolution status note:	ajiado and Kwale counties in Kenya removed the County transit Fee
NTB-000-656	1.4. Preference given to domestic bidders/suppliers Policy/Regulatory	2014-12-11	Tanzania: Ministry of Trade	Kenya	Resolved 2016-04-01	View
Complaint:	Discrimination of Smirnoff of ice brand of East African Breweries (Kenya) Ltd products.
Resolution status note:	At the NTBs Forum held in March/ April 2016, Kenya reported that the discrimination had been lifted.
NTB-000-657	5.15. Other Policy/Regulatory	2014-12-11	Tanzania: Various State Agencies		Resolved 2023-07-03	View
Complaint:	Numerous monetary charges required by various agencies in the United Republic of Tanzania on exports of dairy products
Resolution status note:	The 42nd SCTIFI noted that the Republic of Uganda and the Republic of Kenya are handling the diary issues bilaterally with the United Republic of Tanzania whereby several meetings at the Ministerial and Summit levels have taken place and are at the final stages to be resolved. Also, the issue is being handled in the ongoing process of harmonization of fees, levies, and charges, and all the charges will be harmonized together with other charges. The SCTIFI hence guided that the NTB should be removed from the Time Bound program and allow the ongoing bilateral processes to be finalized.
NTB-000-658	8.8. Issues related to transit Policy/Regulatory	2014-12-11	Kenya: Along corridor	Rwanda	Resolved 2015-11-30	View
Complaint:	Containerized cargo is being subjected to Imposition of 4 weighbridges instead of agreed 2 as agreed by Partner States.
Resolution status note:	Kenya adheres to the decision of Ministers therefore containerized trucks are weighed at points of entry and exit. Containerized Trucks are weighed on motion in all weighbridges except at Malaba.
NTB-000-659	2.14. Other	2014-12-11	Kenya: Mombasa sea port	Uganda	Resolved 2015-03-16	View
Complaint:	Selective auctioning of Ugandan goods at Mombasa Port.
Resolution status note:	At the Kenya NMC NTBs meeting held in Nairobi on 16th March 2015, KRA reported that all auctions had been conducted in accordance with the laws and regulations. Uganda had been given an extended 90 day period in which to notify owners of the auction after which the auction was conducted. This position was endorsed by the 17th NTB forum thereby resolving this issue.
NTB-000-660	2.10. Inadequate or unreasonable customs procedures and charges	2014-12-11	Kenya: Mombasa sea port	Uganda	Resolved 2015-03-26	View
Complaint:	Scanning of Uganda goods by anti-counterfeit agency at Mombasa
Resolution status note:	The 17th EAC NTBs Forum held in Nairobi from 24-26 march 2015 considered and resolved tise NTB.
NTB-000-661	2.7. International taxes and charges levied on imports and other tariff measures	2014-12-11	Uganda: Uganda Revenue Authority	Kenya	Resolved 2015-03-16	View
Complaint:	Uganda charges 25% duty rate on scrapping rolls manufactured in Kenya and also on products manufactured in Kenya using glucose.
Resolution status note:	At the Kenya NMC NTBs meeting held in Nairobi on 16th March 2015, Kenya confirmed that Uganda had scrapped the 25% duty .This position was endorsed by the 17th NTB forum thereby resolving this issue.
NTB-000-642	2.9. Issues related to transit fees	2014-12-09	Tanzania: Dar-es-Salaam Port	Burundi	Resolved 2014-12-11	View
Complaint:	The United Republic of Tanzania via the Ministry of Health and Social Welfare is charging USD200 as registration fee for transit permit on each transit container which contain which contain Chemical products.
Resolution status note:	At the 16th EAC regional forum on non tariff barriers held in Kigali in December 2014, Tanzania reported that the levy was abolished in 2012.This NTB is therefore resolved.
NTB-000-643	2.6. Additional taxes and other charges	2014-12-09	Tanzania: Dar-es-Salaam Port	Burundi	Resolved 2015-03-26	View
Complaint:	Tanzania Ports Authority is charging all Transit containers located at at Tanzania International Container Terminal Services (TICTS) a miscellaneous Port Charges. On 05 June 2014, a transporter from Burundi was charged US$90 being for miscellaneous port services for a 20ft container
Resolution status note:	At the 16th EAC regional forum on non tariff barriers held in Kigali in December 2014, Tanzania reported that the double handling charges were abolished. This NTB is therefore resolved.
NTB-000-643	2.6. Additional taxes and other charges	2014-12-09	Tanzania: Dar-es-Salaam Port	Burundi	Resolved 2015-03-26	View
Complaint:	Tanzania Ports Authority is charging all Transit containers located at at Tanzania International Container Terminal Services (TICTS) a miscellaneous Port Charges. On 05 June 2014, a transporter from Burundi was charged US$90 being for miscellaneous port services for a 20ft container
Resolution status note:	At the 17th NTB forum held in Nairobi on 24th to 26th March 2015, Tanzania confirmed that these charges were no longer applicable and therefore the NTB was resolved.
NTB-000-644	2.3. Issues related to the rules of origin	2014-11-16	Rwanda: Rwanda Customs Authority and also in Majerwa	Egypt	Resolved 2016-08-24	View
Complaint:	We are importing Wheat flour from Egypt from one of the Biggest Flour mill and factory in Egypt. We have original Certificate of Origin and Comesa certificate. But they do not accept and put us import Duty. Before it is 100% Duty free. But now since september they are not accepting it. Egypt is part of Comesa and Good produced in Egypt and 100% Duty free. So why is wheat flour not accepted. Please help
Resolution status note:	During the 5th meeting of COMESA NTBs Focal Points, the two parties reported that the certificate of origin was now being recognised and therefore the NTB had been resolved.
Products:	1101: Wheat or meslin flour.
NTB-000-669	8.3. Immigration requirements (Visa, travel permit) Policy/Regulatory	2014-09-02	Tanzania: Immigration	Kenya	Resolved 2016-06-30	View
Complaint:	Delay of issuance of work permit by United Republic of Tanzania
Resolution status note:	The issue is not about integrating the permits but the 'delays' in issuing the permit. This anomaly can be corrected. Focal points need to get more information on the nature of Delay. At the Tanzania NMC meeting, Immigration reported that the work permits are processed within 14 days maximum if all information is provided.
NTB-000-639	8.1. Government Policy and regulations Policy/Regulatory	2014-08-25	South Africa: Beit Bridge	Democratic Republic of the Congo	Resolved 2016-09-13	View
Complaint:	This complaint is registered by FESARTA. The Director, Department of Immigration and Citizenship, South Africa, has instructed that, due to the outbreak of the ebola virus in DRC, no DRC citizens may enter South Africa until further notice. See the attached notice. Whilst it is accepted that the outbreak of the ebola virus is a serious issue, the transport industry recommends that other preventative measures be taken at the borders, rather than stop DRC citizens from entering the country?
Resolution status note:	On 13th September 2016, FESARTA advised that the transporters were no longer facing this barrier so the NTB is resolved.
NTB-000-698	2.14. Other Policy/Regulatory	2014-07-23			Resolved 2017-05-06	View
Complaint:	Border management institutions’ working hours are not harmonized.
Resolution status note:	At the 23rd EAC NTBs Forum held from 4- 6 May 2017, Partner States reported that the border operating hours had been harmonised
NTB-000-637	5.5. Import licensing requirements Policy/Regulatory	2014-07-14	Zimbabwe: Ministry of Industry and Trade	Egypt	Resolved 2016-02-08	View
Complaint:	There is a ban on importation of Soya bean oil packed in bottles by Zimbabwe. Requirement by Zimbabwe for import permit and license for soya oil and detergents from Egypt
Resolution status note:	On 8th February 2016, Egypt Focal point reported that the NTB be considered closed on the basis that Egypt's National Monitoring Committee did not receive any details from the Exporting Company.
NTB-000-633	8.8. Issues related to transit Policy/Regulatory	2014-05-28	Mozambique: Dondo	South Africa	Resolved 2016-09-13	View
Complaint:	This complaint is registered by FESARTA. The traffic authorities at Dondo, near Beira, are harassing foreign drivers over the documents that the drivers carry. Of particular note is the vehicle registration document for South African vehicles. The registration document (RC1) shows the vehicle register number, but not the licence plate number. The authorities want the licence plate number to be shown on the document, and are issuing fines for it not being shown. The South African licence receipt document (LCO) shows both the register number and the licence plate number. This links the vehicle to the registration document. But the traffic authorities do not accept this. Another driver, this time from Zimbabwe, received a fine because of alterations to the vehicle registration book. The alterations had been done by the Zimbabwe authorities and stamped by them. But this was not acceptable to the Mozambique authorities and a fine was issued. It has become clear that the authorities at Dondo generally harass foreign drivers. This does not encourage good relations between countries and does not facilitate intraregional trade. The Dondo traffic authorities must be trained in trade facilitation matters and not harass drivers unnecessarily.
Resolution status note:	On 13th September 2016, FESARTA advised that the transporters were no longer facing any harrasment so the NTB is resolved.
NTB-000-632	8.8. Issues related to transit	2014-05-23	South Africa: Lebombo	South Africa	Resolved 2016-09-13	View
Complaint:	This complaint is registered by FESARTA. Copper Moon Trading, the company that is running the Lebombo dry port at Komatipoort, near the Lebombo/Ressano Garcia border post, is forcing transporters to use and pay for its parking facilities in Komatipoort. This instruction is supported by the Komatipoort municipality. Attached are invoices for this parking and a "ticket" for a truck not parking in the identified facility. As with the situation at the Tunduma/Nakonde border post between Tanzania and Zambia, private companies, supported by the municipalities, cannot force transporters to use their parking facilities. Transporters' vehicles are required to visit the SARS customs clearing offices at the Lebombo dry port and so parking should be provided for them, free of charge, by SARS. If parking is not provided, then trucks must be allowed to park along the roadway.
Resolution status note:	On 13th September 2016, FESARTA advised that the transporters were no longer facing this barrier so the NTB is resolved.
NTB-000-631	1.1. Export subsidies	2014-04-22	South Africa: Ficksburg Bridge	Lesotho	Resolved 2015-03-24	View
Complaint:	I apparently needed a certificate from the State Vet to carry wool tops over the border! This proved impossible to get in Ficksburg. I have also experienced many problems bringing craft goods over to South Africa from lesotho as we need to pay VAT on all goods coming to exhibitions. This is extremely time consuming process and then I have to claim the VAT back when I bring unsold goods back over the border!
Resolution status note:	On 24 March 2015, Lesotho Focal Point reported that the NTB had been resolved and therefore must be removed from the pending cases.
Products:	5105.29: Wool, combed (excl. that in fragments "open tops")
NTB-000-805	Existence of several weighbridge stations in the central and Northern corridors.	2014-04-01	EAC	EAC	Resolved 2019-08-21	View
Complaint:	Rwanda, Uganda and Burundi are affected by the existence of several weighbridge stations in the central and Northern corridors (Tanzania, Kenya and Uganda).
Resolution status note:	During the meeting of Focal Points held on 19- 21 August 2019 , EAC NTBs Focal Points reported that this matter had been resolved. The weigh bridges have been reduced to 3 in the central corridor .

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