Complaint

Complaint number
NTB-000-468  
NTB Type
3.3. Standards disparities  
NTM Code
B6: Product identity requirement 
Complaint
Burundian mineral water was denied entry into Rwanda on grounds that the water did not comply with Rwanda quality standards.  
Status note
At the Tripartite NTBs Online Reporting, Monitoring and Eliminating Mechanism Meeting to Launch the SMS Reporting Tool held from 9-10 April 2013 in Lusaka, Zambia, Rwanda reported that this NTB had been resolved by Burundi.  
Progress update note
On 18 November 2012, Rwanda Beurea of Standards re quested the following clarifications to assist their investigation on the issue raised by Burundi:
1. When this have been started?
2. Any official communication signed by RBS or any other authority in Rwanda banning the importation of Mineral water from Burundi into Rwanda?
3. There isn’t RBS quality Inspectors at Rwanda Burundi borders(KANYARU BORDER, NEMBA BORDER …ETC); Who enforces that ban on Burundi Rwanda borders?
4. Any consignment have been rejected by RBS Quality Inspectors ? If any, what are raisons communicated to importer? Cover letter is available?
5. Who is in charge of organizing , coordinate and finance the meeting of concerned persons/ institutions on both side in order to sort out that NTB?  
Policy or regulatory NTB
No 
Location
Rwanda: Akanyaru-Haut (Government institution)  
Reporting Country or Region
Burundi  
Country specific trade issue
No  
Date of incident
2011-10-24  
Status
Resolved  
Date of resolution
2013-04-10  
Product Description
Mineral Water


 
Total value
20 000.00  
Date reported
2011-10-24 15:45  
Modified
2013-04-16 08:59