Complaint

Complaint number
NTB-000-366  
NTB Type
2.8. Lengthy and costly customs clearance procedures  
Complaint
Zambia Revenue Authority delays clearing goods at Victoria Falls Border Post in Livingstone, it takes the whole day or two for travellers to be cleared. Only one officer is assigned to inspect the goods and there is arbitrary valuation of goods by the customs officer  
Status note
Zambia reported that it only takes 20 minutes to clear passengers with no goods and upto 3hours for those with goods.
There are two officers who inspect as the passenger traffic has reduced due to a number of them opting to use the Chirundu OSBP.
For valuation of goods, they use an already existing database.
 
Progress update note
 
Policy or regulatory NTB
No 
Location
Zambia: Zambia Revenue Authority (Government institution)  
Reporting Country or Region
Zambia  
Country specific trade issue
No  
Date of incident
2010-02-10  
Status
Resolved  
Date of resolution
2011-03-04  
Product Description
All products


 
Total value
0  
Date reported
2010-02-10 00:00  
Modified
2011-03-04 15:12