Complaint

Complaint number
NTB-000-343  
NTB Type
2.3. Issues related to the rules of origin  
Complaint
Alfandegas and SARS are delaying verification of rules of origin for Sunlight dish washing liquid made in South Africa costing the importer as they have to pay deposit to Alfandegas since September 2009. The delays in authorizations for payment of deposits has cost the company as they have to pay demurage charges for tyransporters , increased parking fees at Frigo to wait as much as up 22days to get authorization  
Status note
Mozambique reported that once discrepancy in the certificate of origin, is noted, the freight forwarder completes questionnaire for clarification. If the doubt prevails the importer must pay surety while verification is done to determine origin to qualify for preferential treatment. Qualifying goods are released but
Process remains open until confirmation by DRO if the goods meet the conditions necessary to benefit from preferential treatment.
Inefficiency of the freight forwarder in answering the questionnaire and follow the subsequent steps contribute to delays. Timely processing takes no more than 72 hours to be released early by the surety.  
Progress update note
 
Policy or regulatory NTB
No 
Location
Mozambique: Mozambique Revenue Authority (Government institution)  
Reporting Country or Region
Mozambique  
Country specific trade issue
No  
Date of incident
2009-12-11  
Status
Resolved  
Date of resolution
2010-11-22  
Product Description
Sunlight washing liquid


 
Total value
0  
Date reported
2009-12-11 00:00  
Modified
2010-11-22 00:00