| Complaint number |
NTB Type
|
Date of incident |
Location |
Reporting country or region (additional) |
Status |
Actions |
|
NTB-000-520 |
6.5. Variable levies
Policy/Regulatory |
2012-06-20 |
Tanzania: Tanzania Revenue Authority |
Kenya |
Resolved
2018-11-16 |
View |
|
Complaint:
|
Beef and Pork from Kenya Farmers Choice are being charged 25% by Tanzania because the company is in the duty remission scheme despite the products not benefiting from the duty remission scheme. |
|
|
Resolution status note:
|
During SCTIFI meeting held on 16 November2018, Kenya reported that the NTB was resolved |
|
|
NTB-000-519 |
8.8. Issues related to transit |
2012-06-20 |
Tanzania: Dar-es-Salaam Port |
Burundi |
Resolved
2013-10-17 |
View |
|
Complaint:
|
Payment of double handling charges at the ICDs and at the Dar es Salaam port. |
|
|
Resolution status note:
|
At the 12th Regional Forum on NTBs held from 14th – 17th, October 2013, at EAC Headquarters, Arusha, Tanzania, United Republic of Tanzania (URT) reported that the ICD charges are part of port charges and are therefore not additional charges. The only additional charges are on demurrage. However, Burundi requested to re-submit documentation supporting their submission through the EAC Secretariat. In the meantime, URT to investigate further and revert at the next EAC Regional Forum on NTBs in September, 2013. The meeting agreed to resolve this NTB on the basis of URT submission. |
|
|
NTB-000-518 |
8.8. Issues related to transit |
2012-07-09 |
South Africa: Durban sea Port |
South Africa |
Resolved
2016-10-07 |
View |
|
Complaint:
|
This complaint is registered by FESARTA.
The South African Cross-Border Road Transport Agency is wanting to fine trucks for not having road transport permits for the complete trip from Durban to the DRC.
In terms of the bi-lateral transport agreement between Zimbabwe and South Africa, Zimbabwe had issued a permit to a transporter for the Durban-Zimbabwe leg of the trip.
Zimbabwe could not issue a bi-lateral permit all the way to DRC because there is no bi-lateral transport agreement between Zimbabwe and DRC.
Both Zimbabwe and DRC are members of COMESA and therefore Zimbabwe was able to issue a COMESA PTA Carriers Licence to the transporter, to operate between Zimbabwe and the DRC.
Thus, effectively, the transporter had permits to cover the complete trip from Durban to DRC.
The fact that neither the CBRTA nor Zimbabwe could issue a single permit for the full trip, was not the fault of the transporter.
The CBRTA should be facilitating trade between the three countries and not be trying to find any opportunity to fine transporters. |
|
|
Resolution status note:
|
FESARTA reported that the NTB does not exist at present. |
|
|
NTB-000-517 |
8.7. Costly Road user charges /fees
Policy/Regulatory |
2012-07-16 |
Democratic Republic of the Congo: KIPUS Mine |
Tanzania |
Resolved
2012-07-20 |
View |
|
Complaint:
|
Tanzania Truck Owners Association (TATOA) reported that Tanzania Trucks, after delivering a consignment they carried from Tanzania to Congo, are charged $100,000/= per truck if they want to carry another consignment on their way back to Dar es Salaam. The attached receipt is just evidence for one transaction but there are other transporters who have paid such charges while there are also other transporters whose vehicles have been detained until now. This fee is charged at KIPUS mine in the name of LOCAL INCOME TAX WHILE LOADING CARGO. Tanzania regards this as an NTB and she needs to know the reason for charging such a huge amount of money from transporters. DRC focal point is requested to treat this matter as urgent since a number of tracks are still detained at Kipus Mine in the D. R. Congo. |
|
|
Resolution status note:
|
On 08 October, Tanzania focal point reported that the DRC released the trucks held at the KIPUS Mine . This NTB is therefore considered resolved. |
|
|
NTB-000-516 |
2.9. Issues related to transit fees |
2012-07-01 |
Eswatini: Ngwenya |
Mozambique |
Resolved
2013-06-10 |
View |
|
Complaint:
|
My family and I were requested to pay an "alledged" import duty for groceries valued at around 800 Rands even though we clearly stated that we were in transit travelling from South Africa to Mozambique. The customs official kept insisting that we would be given a receipt and to our amazement the receipt had my husband's name but instead of his addressing being Maputo it was registered Manzini.
Would the Swazi focal point(s) please clarify if this is the usual procedure for goods transiting Swazilang, whether commercial or for personal consumption |
|
|
Resolution status note:
|
On 10 June 2013, Swaziland Focal Point reported that the matter had been settled with the complainant after all information supplied was verified with Swaziland Revenue authority requirements for th eimportation of personal goods. |
|
|
NTB-000-515 |
8.7. Costly Road user charges /fees |
2012-06-27 |
Zambia: Kazungula Ferry |
South Africa |
Resolved
2016-09-07 |
View |
|
Complaint:
|
This complaint is registered by FESARTA.
Transporters are being charged a motor vehicle fee by Siavonga Municipal Council. There is no justification for such a fee since the transporters do not receive any services from the Council. The transporters are travelling on national roads, which are maintained by the government and not the Council. The transporters pay road user charges to the government to maintain the roads.
Please refer to NTB 480 |
|
|
Resolution status note:
|
Zambia advised that all Levies collected by the Council are guided by Section 69 and 70 of the Local Government Act CAP 281 of the Laws of Zambia which specifies the Levies to be collected. Under this Act (CAP 281), no Council is mandated to collect motor vehicle fees. The measure shall be uploaded onto the online NTMs database . |
|
|
NTB-000-514 |
8.4. Transport related corruption |
2012-02-06 |
Zambia: Nakonde |
South Africa |
Resolved
2013-04-10 |
View |
|
Complaint:
|
This complaint is registered by FESARTA.
A company by the name of ZAMESCO, is charging transporters to park at the Nakonde border post.
The charge is 24 US dollars per day.
There is no official parking area and so the trucks would normally park along the road.
However, they are forced to park in ZAMESCO's parking area, without being given any alternative.
The Zambian authorities have not regulated these parking charges, nor have they condoned them. These are arbitrary charges imposed by a company that has no authority to do so.
They are uneccessarily increasing the cost of transport on the Dar es Salaam corridor.
Attached are scanned copies of parking receipts.
|
|
|
Resolution status note:
|
At the Tripartite NTBs Online Reporting, Monitoring and Eliminating Mechanism Meeting to Launch the SMS Reporting Tool held from 9-10 April 2013 in Lusaka, Zambia, Zambia reported that ZAMESCO is a private dry port. Vehicles have the option to park along the road side. |
|
|
NTB-000-513 |
1.14. Lack of coordination between government institutions |
2012-04-19 |
Zambia: Livingstone |
Mozambique |
Resolved
2013-04-10 |
View |
|
Complaint:
|
Zambian Ministry of Public Works has different operating hours compared to other border agents. On the 19th of April I got to the border at 6:30pm was cleared by both Immigration and Customs but was told that I would have to return to the border the next day because the Public Works officer had already left and I could not continue my trip without pay the toll fee.
When I enquired about this officer's working hours I was told that he left between 4 and 5pm but the border only closes at 10 pm (if memory serves me right). |
|
|
Resolution status note:
|
At the Tripartite NTBs Online Reporting, Monitoring and Eliminating Mechanism Meeting to Launch the SMS Reporting Tool held from 9-10 April 2013 in Lusaka, Zambia, Zambia reported that the differences in the working hours for the different agencies had been brought to their attention and that all border agencies operate at the same operating hours. |
|
|
NTB-000-512 |
8.6. Vehicle standards |
2012-06-01 |
Tanzania: Tunduma |
South Africa |
Resolved
2013-04-10 |
View |
|
Complaint:
|
While the SADC and most EAC countries as well as most international countries allow a vehicle length (semi truck and trailer) of 18,5 M Tanzania only allows 17,5M. This is, in itself, not really a problem, and we are willing to buy permits in order to comply with that country's rules. However the only way you can obtain a permit is to arrive at Tunduma border post (or any border post ) then you have to pay someone to catch a bus for about 900 Kms and apply in Dar es Salaam. This can take days and then to aggravate the situation, the permits will only be issued on a Thursday, then the runner has to catch a bus all the way back to the border post in unreliable busses etc. It only took two days to clear the transit goods into Tanzania for transit into Kenya, however we have had to wait approximately ten days just to get a permit for being the normal SADC length of vehicle. We are carrying UN goods and we have now missed the deadline for the goods to be loaded onto the ship in Mombasa. It is entirely unacceptable that Thousands of Dollars of time and money are now lost due to such a rule that the rest of world has moved past. Also if Tanzania wishes to continue to collect revenue for permits then is it not an easier solution for them to have an office at the border (possibly VID) that can issue a permit and allow goods to move in due time. At the very least could Tanroads, or the Ministry not simply allow pre purchase or order of the permits via internet and let VID issue and check the vehicle dimensions at the border? Why does this have to be such a difficult and time consuming issue that slows down trade into and across Tanzania's borders |
|
|
Resolution status note:
|
At the Tripartite NTBs Online Reporting, Monitoring and Eliminating Mechanism Meeting to Launch the SMS Reporting Tool held from 9-10 April 2013 in Lusaka, Zambia, Tanzania had consultations with South Africa and agreed it was a one off incident and if any issues arise they should contact Tanroad office at the Tunduma Border. |
|
|
NTB-000-511 |
8.1. Government Policy and regulations |
2012-03-14 |
Tanzania: Ministry of Transport |
Kenya |
Resolved
2012-06-01 |
View |
|
Complaint:
|
Kenya tourist vans are not allowed to enter Tanzania. They are required to off load tourists to Tanzania registered vans. |
|
|
Resolution status note:
|
On 1 June 2012, Tanzania reported that, Tourist vans from Kenya are allowed to enter into Tanzania as foreign vans provided they have C32 formerly known as C36. A van carrying below 9 passengers are allowed free for 7 days. Van with 10 and above passengers are categorized as commercial vans and required as per Transit Act, 1995 to pay US$ 16 per axles in every 100 kms.
Tanzania advises Partner states to adhere to requirements for entry into another Partner State to avoid delays and inconveniences. Tourist vans should make sure they check all requirements and have fulfilled them before they set off for Tanzania. |
|
|
NTB-000-510 |
2.3. Issues related to the rules of origin |
2012-03-14 |
Tanzania: Tanzania Revenue Authority |
Kenya |
Resolved
2012-05-15 |
View |
|
Complaint:
|
Cigarettes manufactured in Kenya exported to Tanzania required to have a local 75% tobacco content. |
|
|
Resolution status note:
|
During the EAC Dedicated meeting on Non tariff Barriers held in Mombasa on 14th March 2012, Tanzania reported that the requirement for 75% local content for BAT cigarrets had been abolished and therefore the NTB is resolved. |
|
|
NTB-000-509 |
2.3. Issues related to the rules of origin |
2012-03-14 |
Tanzania: Tanzania Revenue Authority |
Kenya |
Resolved
2012-05-21 |
View |
|
Complaint:
|
Lack of availability of EAC simplified certificate of origin issued by Tanzania |
|
|
Resolution status note:
|
On 21 may 2012, Tanzania reporterd that, the Simplified Certificates of Origin had been posted to all TRA regional managers, district managers and officer in charge of all border stations as at Friday 18th May, 2012. |
|
|
NTB-000-508 |
8.7. Costly Road user charges /fees |
2012-03-14 |
Tanzania: Tanzania Revenue Authority |
Kenya |
Resolved
2013-10-17 |
View |
|
Complaint:
|
Kenyan Trucks entering into Tanzania are charged a levy of US$ 200 each |
|
|
Resolution status note:
|
At the Tripartite NTBs Online Reporting, Monitoring and Eliminating Mechanism Meeting to Launch the SMS Reporting Tool held from 9-10 April 2013 in Lusaka, Zambia, Tanzania reported that the $200 Charged on all Tracks entering Tanzania had been abolished abolished effectively from June 2012 and instructions had been sent to all posts to stop charging this levy. |
|
|
NTB-000-508 |
8.7. Costly Road user charges /fees |
2012-03-14 |
Tanzania: Tanzania Revenue Authority |
Kenya |
Resolved
2013-10-17 |
View |
|
Complaint:
|
Kenyan Trucks entering into Tanzania are charged a levy of US$ 200 each |
|
|
Resolution status note:
|
At the 12th Regional Forum on NTBs held from 14th – 17th, October 2013, at EAC Headquarters, Arusha, Tanzania, and United Republic of Tanzania reported that the USD 200 levy on Kenya trucks was abolished in June, 2012. |
|
|
NTB-000-507 |
2.3. Issues related to the rules of origin |
2012-03-14 |
EAC |
Kenya |
Resolved
2014-12-11 |
View |
|
Complaint:
|
Lack of recognition of CTH criteria in the EAC Rules of Origin for motor vehicles by Tanzania, Uganda and Rwanda |
|
|
Resolution status note:
|
At the 16th NTBs forum held in Kigali in December 2014, EAC Secretariat reported that Partner States are now recognizing EAC rules of origin. This NTB is therefore resolved. |
|
|
NTB-000-506 |
1.1. Export subsidies
Policy/Regulatory |
2012-03-14 |
Kenya: Kenya Plant Health Inspectorate Services |
Tanzania |
Resolved
2014-12-11 |
View |
|
Complaint:
|
Delays by Partner States to harmonize SPS protocol has resulted in cut-flower from Tanzania for re-exports to Europe and Russia blocked by Kenya. |
|
|
Resolution status note:
|
At the 16th EAC regional forum on non tariff barriers held in Kigali in December 2014, Kenya reported that the blockage had been lifted. This NTB is therefore resolved. |
|
|
NTB-000-505 |
8.2. Administrative (Border Operating Hours, delays at border posts, etc.) |
2012-03-14 |
Kenya: Kenya Revenue Authority |
Uganda |
Resolved
2013-12-05 |
View |
|
Complaint:
|
Requirement by KRA for transporters to have introductory letters from URA on certain products / consignments, e.g. tyres and spirits. |
|
|
Resolution status note:
|
On 5 December 2013, Kenya focal point reported that this NTB had been resolved. Kenya Revenue Authority issued a notice to all Transporters , shipping agents, clearing and forwarding agents on the electronic cargo tracking systems as the principal systems for monitoring the movement of cargo under customs territory and all stakeholders were expected to comply by 31st January 2014 .
The Vehicles that are fitted with Electronic Cargo Tracking Systems WOULD:
1. Get waiver of TGL fees
2. Be able to carry goods on transfer to other partner states and within Kenya subject to approval
3. Enjoy the priority loading at the all customs areas and
4. Move without customs escort through the Northern corridor.
Transporters and shipping lines and agents are now allowed to carry goods along the corridor without challenges previously affecting them. |
|
|
NTB-000-504 |
2.6. Additional taxes and other charges |
2012-03-14 |
Kenya: Kenya Revenue Authority |
Uganda |
Resolved
2013-12-05 |
View |
|
Complaint:
|
Kenya has introduced Customs warehouse rent that starts after the release of cargo manifest. |
|
|
Resolution status note:
|
On 5 December 2013, Kenya focal point reported that this issue was resolved with the signing of Service Level Agreement between the Kenya Ports Authority and the Container Freight Stations. This ensures that there is no double or additional charges |
|
|
NTB-000-503 |
2.7. International taxes and charges levied on imports and other tariff measures
Policy/Regulatory |
2012-03-14 |
Kenya: Kenya Revenue Authority |
Uganda |
Resolved
2012-08-24 |
View |
|
Complaint:
|
Kenya has introduced Cash Bond on used clothes and shoes / other items considered of high value |
|
|
Resolution status note:
|
During the 7th EAC forum Kenya reported that the Cash Bonds on used shoes and clothes was been abolished as recommended by the Mombasa Ministerial meeting on NTBs in March 2012 |
|
|
NTB-000-502 |
8.5. Infrastructure (Air, Port, Rail, Road, Border Posts,) |
2012-03-14 |
Kenya: Malaba |
Rwanda |
Resolved
2012-09-28 |
View |
|
Complaint:
|
Delays at Malaba border for trucks driving to Uganda due to lack of facilities at the border |
|
|
Resolution status note:
|
The Focal points for Kenya and Rwanda reported that the scope of facilities reported missing at malaba include Air, Port, Rail, Road, Border Posts facilities and therefore making it quite difficult to address the NTB. It was therefore recommended that the NTB be removed from the system and any folow up complaint should be be reported accurately to reflect the true position of operations at the border in reference. Border posts facilities at Malaba are in place and operational. |
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